HOUSTON, TEXAS -- I bought everything from them and they said it will be delivered in about two weeks. I said OK. Then few days before delivery I got a phone call for delivery confirmation. They did not deliver them on the date (Wednesday, Jan 15, 2014) and time they confirmed with me and said we deliver everything about 3 hours before the confirmed delivery time. Then I called them and told them about their mistake, they said they will deliver them on Friday Jan 17.
Guess what happened on Friday, I get call from them and they say they do not have some of my items ready for delivery!!! I told them if you do not have them how the hell you claimed delivered them to my house two days ago??? are you kidding me??? And their system is so messed up. No body takes the responsibility! the only answer you hear is: "I do not know" So if you care about your time, just avoid ASHLEY FURNITURE!!!
Out of Area Delivery - Big Mistake
WATCHUNG, NEW JERSEY -- You would need to be out of your mind to order out of area from Raymour & Flanigan. Not only was it NOT delivered when promised, it wasn't delivered "evening or Saturday without extra charge due to the ... read full review
I have had a couch for a week and it was sent in for repairs, it went in 4 times already and it come back not repaired. Furniture city Springfield only know to take peoples money and don't give after service. They are full of empty promises. Add reply
WICHITA, KANSAS -- I brought over two thousand dollars worth of furniture on a Saturday to be delivered the next Friday. It finally got there around 7pm. A wall unit was not delivered. I was told by delivery they would call the office and have someone call me immediately. It did not happen. When I called they said it was left. They would ready for this "fit me in Saturday" so now my Saturday is ruined waiting on another delivery. I called and wanted my delivery charge refunded. I am contacting the BBB and filing a small claims case as they broke a contract to deliver all my merchandise on a specific date and they did not. Go elsewhere too many other places to go.1 Replies - Latest reply on 02/22/2012Add reply
IDAHO FALLS, IDAHO -- I recently received a credit card notice that mentioned that I owed $3600+. I immediately called to see what furniture I had bought and was not enjoying. The last time I had entered their store was in 2000 and bought a sofa that lasted 3 months. Ratty, poor quality.
The 3600 dollars, of course, was not mine but someone else's. It has been over a week and no one from the store has taken this charge off my account.
I thought I had cancelled my account. When I called in 2000 to cancel, I cut up the card. NOw I cannot cancel because I don't have my account number and no one from the company can give it to me.
So, they can have my number to put other people's furniture on my card, but cannot give me the number or clear my name.
Surely, this is a dishonest company who delights in fraudulent behavior with an attitude of impossible to help you ma'am.
CORPUS CHRISTI, TEXAS -- I purchased a new sofa from Furniture Row on February 10th 2010. I wasn't sure I wanted to buy from them right away, but they had exactly what I wanted, and the sales representative said that if we bought the sofa that day that he would put it into the computer so that it would be on the next truck that was coming in about two weeks. So, I jumped on it thinking that I would have my new sofa delivered to me very soon. Well, it's been well over a month, and no one can tell me when my sofa will be getting to me. The sales representative that answered the phone also copped an attitude with me because I was upset about the wait even though he read off to me that my couch was quoted to be delivered in two to three weeks. I'll never buy anything from that company again!!!Add reply
What A Joke
As an employee of Furniture Row, I can tell you that shopping there would be a mistake. The corporate goons only care about making their wallets bigger and are willing to do anything they can to do it. ... read full review1 Replies - Latest reply on 02/04/2009