MADISON, ALABAMA -- We bought a dinning room set from Furniture Row in January '09. It wasn't delivered until April '09. After 3 months, the finish on top of the table started to flake and come off. Initially I thought "stop leaving glasses on the table" because they sweat and it may be causing this issue. But after much consideration, IT IS A DINNING ROOM TABLE! It is ridiculous that you would have to use coasters on a table that was supposedly designed to withstand daily use. The quality of this table is horrible.
It is now August '09 and there are several spots where the finish is coming off. After reading here that someone else had the same problem, I plan to try to reach some sort of resolution with them. But just like the other guy said, I'm not sure that I want to trade it for another one of the same model because it will probably do the same thing. I'm crossing my fingers...
LUBBOCK, TEXAS -- I bought a sofa, love seat, and 2 chairs on sale. I could see that they had a few dings in the wood, I assumed from shipping. After I got it delivered and signed for it, I discovered that it wasn't NEW. I found chips, Cheetos, makeup, trash, etc. down in the side of the sofa and love seat. I called to complain, saying "You sold me USED furniture!!" The manager said "What do you mean?"
I told her what I had found inside the furniture and she said "Oh, ** didn't tell you it was on sale, because it was exchanged?" Of course he hadn't and since I had signed "AS IS" I was cheated out of new furniture. Did you know a NEW furniture store can sell you used furniture without telling you? I sure didn't!!
BILLINGS, MONTANTA -- We purchased a couch 4/2/2010 at the Billings Montana store and were GUARANTEED it would be delivered in 3 weeks - that was 7 weeks ago and still no couch. We have dealt with two unresponsive sales representatives. The sales reps have not returned calls they do however send an occasional text message. I have saved the texts which are contradicting and outright dishonest. I am not sure how the product is at this point but I know the service is as poor as it gets.