Furniture Row - Page 2

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1.3 out of 5, based on 3 ratings and
13 reviews & complaints.

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Sale items
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LUBBOCK, TEXAS -- I bought a sofa, love seat, and 2 chairs on sale. I could see that they had a few dings in the wood, I assumed from shipping. After I got it delivered and signed for it, I discovered that it wasn't NEW. I found chips, Cheetos, makeup, trash, etc down in the side of the sofa and love seat. I called to complain, saying "You sold me USED furniture!!" the manager said "What do you mean?"

I told her what I had found inside the furniture and she said "Oh, Will didn't tell you it was on sale, because it was exchanged?' Of course he hadn't and since, I had signed "AS IS" I was cheated out of new furniture. Did you know a NEW furniture store can seal you used furniture without telling you? I sure didn't!!
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Anonymous on 05/12/2007:
When you signed for it "As Is," what details were included? As is, can mean many different things, a manufacturers defect, damaged in shipping, a return, etc. If the details weren't disclosed to you, you may still have a case, regardless that you signed on the dotted line. I'd also want to know why they didn't clean the furniture before reselling it? That's just bad business.
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Poor Service
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BILLINGS, MONTANTA -- We purchased a couch 4/2/2010 at the Billings Montana store and were GUARANTEED it would be delivered in 3 weeks-that was 7 weeks ago and still no couch. We have dealt with two unresponsive sales representatives. The sales reps have not returned calls they do however send an occasional text message. I have saved the texts which are contradicting and outright dishonest. I am not sure how the product is at this point but I know the service is as poor as it gets.
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Terrible Place
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Rating: 2/51
NORTH LITTLE ROCK, ARKANSAS -- I spent over $5,000 on a bedroom suite and it was given to me with many flaws as the pictures show. Customer service within the store is terrible every time and I have been there several times. When they delivered my furniture, the dresser had structural and water damage, they took it back and replaced it, but the would not attach the mirror. They told my husband that they see only told to drop it off. I called to ask about this and the guy that answered stated that they should have put the mirror on, that he was going to someone and call me back, but he never did. I will make sure that I avoid this store in the future and I would never recommend it to anyone!
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