Furniture Row - Page 2

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1.2 out of 5, based on 4 ratings and
14 reviews & complaints.
Company Profile
Furniture Row
5671 Broadway
Denver, CO 80216
303-296-9514 (ph)
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Settlement Not Taken
By -

On, Oct. 2010 called me and my saying they wanted to settle or account. We sent up payments for Oct., Nov. of 2010. They wanted 1500.00. So we settled and the end of Nov. We still received payments. I called them in Jan. and spoke to a manager and I said why are we still getting charged. Her response was that we broke the settlement.

I told them how if you gave us the due dates which I paid on time. Her argument was that the payment was taken after the due date. I told her how if you gave us the date to make the payment. She said that the company should've not take the payment they still took 1500 from me. She said ill-honor the settlement. I still have payment notices and the don't want to honor the settlement 4 months later.

Bad Quality of Products
By -

MADISON, ALABAMA -- We bought a dinning room set from Furniture Row in January '09. It wasn't delivered until April '09. After 3 months, the finish on top of the table started to flake and come off. Initially I thought "stop leaving glasses on the table" because they sweat and it may be causing this issue. But after much consideration, IT IS A DINNING ROOM TABLE! It is ridiculous that you would have to use coasters on a table that was supposedly designed to withstand daily use. The quality of this table is horrible.

It is now August '09 and there are several spots where the finish is coming off. After reading here that someone else had the same problem, I plan to try to reach some sort of resolution with them. But just like the other guy said, I'm not sure that I want to trade it for another one of the same model because it will probably do the same thing. I'm crossing my fingers...

Sale Items
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LUBBOCK, TEXAS -- I bought a sofa, love seat, and 2 chairs on sale. I could see that they had a few dings in the wood, I assumed from shipping. After I got it delivered and signed for it, I discovered that it wasn't NEW. I found chips, Cheetos, makeup, trash, etc. down in the side of the sofa and love seat. I called to complain, saying "You sold me USED furniture!!" The manager said "What do you mean?"

I told her what I had found inside the furniture and she said "Oh, ** didn't tell you it was on sale, because it was exchanged?" Of course he hadn't and since I had signed "AS IS" I was cheated out of new furniture. Did you know a NEW furniture store can sell you used furniture without telling you? I sure didn't!!

Poor Service
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BILLINGS, MONTANTA -- We purchased a couch 4/2/2010 at the Billings Montana store and were GUARANTEED it would be delivered in 3 weeks - that was 7 weeks ago and still no couch. We have dealt with two unresponsive sales representatives. The sales reps have not returned calls they do however send an occasional text message. I have saved the texts which are contradicting and outright dishonest. I am not sure how the product is at this point but I know the service is as poor as it gets.

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