Can I have my couch please???
GRAND RAPIDS, MICHIGAN -- We bought this sectional in November and were promised delivery by Christmas. I picked up 5 of the 6 sections a few weeks after purchasing and they stated that we'd have the final section within 2 weeks. ... read full review
Worst company to deal with. A couple of years ago I decided to open an account with Furniture Row. I received a $5500 credit line and spent $3500 that day on a complete living room set. As of today, $750 left to pay off my debt. When making a payment, I noticed they decreased my credit limit to $805. Now it looks like I max my credit card out. Knowing what that does to your credit score!!! Never late plus a good score equal there poor business division move. I would stay away from this company if you care anything about your score.2 Replies - Latest reply on 01/08/2013Add reply
LUBBOCK, TEXAS -- I bought a sofa, love seat, and 2 chairs on sale. I could see that they had a few dings in the wood, I assumed from shipping. After I got it delivered and signed for it, I discovered that it wasn't NEW. I found chips, Cheetos, makeup, trash, etc down in the side of the sofa and love seat. I called to complain, saying "You sold me USED furniture!!" the manager said "What do you mean?"
1 Replies - Latest reply on 05/12/2007Add reply
I told her what I had found inside the furniture and she said "Oh, Will didn't tell you it was on sale, because it was exchanged?' Of course he hadn't and since, I had signed "AS IS" I was cheated out of new furniture. Did you know a NEW furniture store can seal you used furniture without telling you? I sure didn't!!
Identity Theft Is Ignored
DENVER, COLORADO -- In the summer of 2008, just before my ex slapped me with divorce papers, she went out and orderd about $5000 worth of new furniture. I was still there when it was delivered, but had no idea that she'd ... read full review1 Replies - Latest reply on 01/18/2012
We purchased a couch, love seat, recliner and chaise lounge from Sofa Mart at Furniture Row. They were wonderful. The salesman introduced himself and then left us alone to browse. When we were ready - we found him and he processed our order immediately - but we didn't feel like we were being stalked the whole time.
We ordered the furniture and 2 weeks later - it was delivered. MUCH BETTER THAN OUR EXPERIENCES WITH ASHLEY FURNITURE!!!
Furniture was great, service was great, delivery time was excellent. We will NEVER shop at Ashley Furniture again, but look forward to using Furniture Row for our future needs.
MADISON, ALABAMA -- We bought a dinning room set from furniture row in January '09. It wasn't delivered until April '09. After 3 months, the finish on top of the table started to flake and come off. Initially I thought "stop leaving glasses on the table" because they sweat and it may be causing this issue. But after much consideration, IT IS A DINNING ROOM TABLE! It is ridiculous that you would have to use coasters on a table that was supposedly designed to withstand daily use. The quality of this table is horrible. It is now August '09 and there are several spots where the finish is coming off. after reading here that someone else had the same problem, I plan to try to reach some sort of resolution with them. But just like the other guy said, I'm not sure that I want to trade it for another one of the same model because it will probably do the same thing. I'm crossing my fingers.. Add reply
MADISON, ALABAMA -- Purchased a full living room set in 2010 and asked for extended warranty. We were told by the sales representative that the extended warranty would replace the couch for any reason within 5 years. The set arrived with sharp metal sticking out of both couches. In less than a year, the cushions began to fall apart. It's only been four years and all of the cushions have come apart. I called to get my cushions replaced and was told a different story. The original sales clerk either didn't ring up the order correctly or it was changed. Now, it only covers 5 years of stains only. Basically, I ended up with a cheap set of couches. Save your money and don't shop here.Add reply
Terrible customer service
CHARLOTTE, NORTH CAROLINA -- On 10/1, I purchased a wall unit from oak express after having the sales person check for availability. The sales person (Ryan) told me that I could take delivery of the item that Wednesday. I arranged ... read full review1 Replies - Latest reply on 10/30/2011
Terrible customer service
NORTH LITTLE ROCK, ARKANSAS -- First let me say that I know several people that have purchased from Furniture Row for years and have been very happy with their service and products, so please keep in mind that this is in regards to ... read full review
BILLINGS, MONTANTA -- We purchased a couch 4/2/2010 at the Billings Montana store and were GURANTEED it would be delivered in 3 weeks-that was 7 weeks ago and still no couch. We have dealt with two unresponsive sales representatives. The sales reps have not returned calls they do however send an occasional text message. I have saved the texts which are contradicting and outright dishonest. I am not sure how the product is at this point but I know the service is as poor as it gets.Add reply