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FWM Laboratories


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Fraud
Posted by Vrs01 on 02/21/2009
HOLLYWOOD, FLORIDA -- Do not purchase or give card numbers to this company. I was charged 87.00 for their "FREE" trial product. I had to cancel my debit card and get a new one to stop their "sister" companies from using the number. They DO NOT play nice. If you find yourself in this position, call them immediately and get a cancellation confirmation number. Then send the product back registered mail.

Alert your bank that you have been scammed by this company, give them the confirmation number and registered mail number.
     
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Posted by BokiBean on 2009-02-21:
By requesting the free trial offer you are also opting into future automatic orders unless you cancel, and your free trail offer begins the day you order.

From their website:

Beginning on the day that You place an order for a product (“Product”) from the Website, Your fifteen (15) day Free Trial period begins (“Free Trial Period”). The Free Trial Period is calculated in calendar days, not business days.

You will be shipped a thirty (30) day supply of the Product You ordered. Generally, Your Product is shipped 3 to 5 days after placing Your order. Delivery time is subtracted from Your Free Trial Period, and will reduce the number of days allocated to Your Free Trial Period. If You want to extend Your Free Trial Period due to slow postal delivery or delayed pickup, You must call Our Customer Service Department toll-free at 1-866-949-0138. Reasonable requests (as determined by FWM) to extend Your Free Trial Period generally will be granted.

If You are satisfied with the Product and wish to continue to receive the Product on a monthly basis, You need do nothing else. Upon the expiration of the Free Trial Period, Your credit card will be billed for the full cost of the Product that You ordered (i.e., a thirty day supply).

On the thirtieth day following the date You first ordered Your Product, FWM will send you another thirty (30) day supply of the Product, and the credit card You provided to us will be automatically billed for the Product.

If You are not satisfied with the Product and wish to cancel future deliveries of the Product, You must call Our Customer Service Department toll-free at 1-866-949-0138 prior to the expiration of the Free Trial Period and cancel Your order. You need not return the Product to FWM if You cancel within the Free Trial Period.

blah blah blah there's more on the website:

http://www.acaiberrydetox.com/offer/acaiberrydetox/terms.html

Its a scam in the sense that they rely on people not to do their homework when ordering. Sorry you had a bad experience, many others have too. If anything, maybe it will teach people to research what "free trial offer" means before they order something like this.



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Not So "Free Trial"
Posted by Joinmn on 06/24/2009
HOLLYWOOD, FLORIDA -- On June 7, 09, I signed up for the 30 day "free trial" of this product. I received one bottle of "Acai Berry Detox" about a week later, but was charged twice for shipping. I figured it was a small sum, so didn't follow up with the company until today when I logged in to reconcile my check book and noticed a charge for 87.17 on June 21, 09 to a company called "expressberry". I called the number listed next to the charge and was told that they wouldn't refund my money as the "free trial period" was over. Checking the math on that, that's exactly 14 days from the date I PLACED the initial order. Nowhere near the promised 30 day trial and certainly not a charge that was authorized to my account. When I could finally get the "customer service agent" to stop reading from his script and listen to me, he had no clue what to do.

I told him that I hoped the call was being recorded and asked for a supervisor. He put me on hold for a half an hour. I finally gave up and hung up, as I sincerely doubt a supervisor exists and if they do, they obviously had no intention of speaking with me anytime today.

This is so wrong - I will be contacting an attorney.
     
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Posted by Anonymous on 2009-06-24:
Call your bank tomorrow, and ask them to return the debit as an unauthorized charge. There is a time limit on this, so don't delay.

Hopefully you now know to *never* give out your bank account information. If you feel the need to purchase online, always only use a credit card. You have much more rights with a credit card than if you give them your account number.
Posted by BokiBean on 2009-06-24:
I wouldn't bother with an attorney, their terms are clearly stated on their website:

http://www.acaiberrydetox.com/offer/lp4/terms.html

NOTE: All products come with a fifteen (15) day free trial period (“Free Trial”) as described in this Agreement. If You have any questions about Our Free Trial, please contact Our Customer Service Department toll-free at 1-866-949-0138. Our Customer Service Department is open twenty-four hours a day, seven days a week.

1. Free Trial Policy: Our Free Trial policy requires You to understand certain important dates. The policy, and the important dates for You to know, are as follows:



1. Beginning on the day that You place an order for a product (“Product”) from the Website, Your fifteen (15) day Free Trial period begins (“Free Trial Period”). The Free Trial Period is calculated in calendar days, not business days.

1. You will be shipped a thirty (30) day supply of the Product You ordered. Generally, Your Product is shipped 3 to 5 days after placing Your order. Delivery time is subtracted from Your Free Trial Period, and will reduce the number of days allocated to Your Free Trial Period. If You want to extend Your Free Trial Period due to slow postal delivery or delayed pickup, You must call Our Customer Service Department toll-free at 1-866-949-0138. Reasonable requests (as determined by FWM) to extend Your Free Trial Period generally will be granted.

--------------

That doesn't mean its not a scam, its just a scam that depends upon people who don't read their terms and conditions before giving them their account numbers and order information.
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Do Not Order From FWM Labs
Posted by Kayt on 03/24/2009
On Jan 17, 2009 I ordered these two products for a FREE ONE MONTH sample to try for 15 days. They took the s&h fees out of my account the the 20th of Jan. and guess what? To this day I haven't received any pills.

But 15 days after I ordered them, the company went to my account to take out the Money for the next order.

When I had not received the pills in ten days, I figured it was a rip-off and canceled my debit card, so they would not take any money from my account.

I called them on the 2nd of Feb, the 9th and the 17th. Each time I called they said the order was on its way and I should receive it in the next 24 hours. Boy some doesn't know how to tell time very well.

I have asked for my s&h fee back, but they said since my account was closed they could not refund the money. I told the to write me a check and guess what, I have heard NOTHING.
     
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Posted by Anonymous on 2009-03-24:
Try drinking prune juice.
Posted by Anonymous on 2009-03-24:
LOL little..actually, what really works great is to drink (as fast as you can) a 32 oz glass of warm water, with 3-6 tablespoons of sea salt dissolved in it.
Posted by Anonymous on 2009-03-24:
Just, isn't that how you get rid of canker sores in the mouth?
Posted by Anonymous on 2009-03-24:
could be, except I think for canker sores you don't drink the water, you swish/gargle and spit.

trust me on this one..and don't try it. lol
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