A Message From A Gamestop Employee
I work at Gamestop, and I realize how awful some of the pushier clerks can be, I've known those guys and I even have a few working under me.
What some of you may not realize is that most of them aren't actually like that. I'll be damned if I've ever met a hardcore company-line clerk. For anyone who works retail, you probably understand, there are certain things we are supposed to say every time someone walks into the store, calls etc. There are certain things we are required to push or it's pink slip time. I won't deny any of it, I used to be one of those people. Constantly worried about my job because of what the company calls 'low numbers'. It's the unfortunate nature of the Gamestop beast.
We don't enjoy pushing product on you, we hate it. We know we annoy you, we annoy ourselves with it, believe me. But if you happen to be a secret shopper and we don't say our little lines, it's a write up and then a pink slip. I want to punch myself every time I say, "Thank you for calling Gamestop, where we buy and sell new and used games." Just typing makes me grit my teeth.
But take this into account when you purchase from any retail clerk. We have a lot of playing room in that magical computer of ours, we can do all kinds of exciting things, make returns that the company calls explicit 'no-no's'. New opened game? You bet we can return it, and for the most part we don't hear a word about it. However, if you enter the store with a chip on your shoulder, a piss poor attitude or an otherwise self-important demeanor, ask yourself why we should help you above and beyond our call of duty? There is no reason. You see, the retail world, the relationship between the customer and the clerk is not a one way street, far from it. The old adage, "the customer is always right' is a bit tired. The customer is right if the customer is polite. Try that one out and you'll find your shopping experience is much better.
Believe it or not, most of the employees at Gamestop are not out to get you. In fact we actually want to help you. But when we are treated as sub-human you have to expect some adverse consequence.
I'm not saying there isn't the occasional self-righteous gamer nerd who thinks you're some kind of stone-age relic because you don't play games and actually have some semblance of a social life outside of the internet. I wouldn't deal with those people either, and neither should you. Make a complaint, there's a phone number at the bottom of every receipt, the person who sold you your game, his name is at the top. If it's really bad, ask for the district manager's number.
I personally love most of my customers, I've grown to call some of them friends. I play with a dozen or so on Xbox Live, we exchange Christmas gifts, they come in and grab a slice of pizza and hang out and talk politics, games, movies, music, and a myriad of other things. And that's the kind of store I enjoy working in, it makes earning enough money to get through college a lot less stressful. Try treating a retail clerk like a human being and maybe the next time you go in you can get a free slice of pizza, or be updated about some new album that just came out. You may even just learn that the average, underpaid retail clerk is a pretty cool person who wants to help you get the right thing for your son or daughter, or turn you on to a game you would have otherwise overlooked. Who knows?
Just remember, you as the customer are not always right. And we, as the clerk, aren't always right either. For the most part it's two people bonding, if ever so briefly, to help each other out. You should take this with you to what ever retail store you go to, not just Gamestop. You will find the whole thing move a lot smoother if you do. Also, remember, be nice to your local pharmacy employee, if anyone gets more crap than a retail employee, it's the underpaid pharmacy technician.
Your local Gamestop employee