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Don't sell any more
Posted by on
My brother went in to game stop to get me a game for my birthday so he went online to see if they had the game that I wanted and the web site said that they did so he went in to game stop to buy the game and the person who worked there said that they don't sell x box game any more and my brother said well there web site said that they still sell x box games there when in fact they don't so that my review of game stop
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Venice09 on 07/02/2011:
Did the website say the item was in stock at the store? It might be online only.

I hope there is somewhere else your brother can purchase the game for your birthday. Is there a Target or Walmart in your area?
Anonymous on 07/02/2011:
Where is this particular Gamestop? All the Gamestop stores in my area sell XBox games, in fact I just purchased several a few weeks ago for a relative's b-day.
clutzycook on 07/03/2011:
x-box or x-box 360? That might make a difference.
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Paid 255 For A Faulty Ps3 Slim Manager Won't Refund Refund Faulty Machine Next Day
Posted by on
NEWRY -- Hi all bought a PS3 slim from Gamestop Newry, for my young son. When I went back 2 Gamestop Newry manager didn't want 2 know he laughed at me an refused 2 give me my return which I'm entitled 2 under the sale of goods act article 75 1975. Now I have 2 pursue the matter through small claims court so be warned don't buy from games stop a PS3 slim they don't want 2 know when you go back 2 the store ahh. Aw well sure see what the courts have 2 say keep you all posted terrible service an awful manager in the Newry store.
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Anonymous on 01/13/2010:
"they don't want 2 know when you go back 2 the store ahh"

Anonymous on 01/13/2010:
Returns and exchanges are subject to the following guidelines:
• A receipt is required for all returns and exchanges.
• Unopened new merchandise may be returned for a refund or exchanged within 30 days of purchase.
• Opened new merchandise may be exchanged for the identical item within 30 days of purchase but, with the exception of opened new accessories, cannot be returned for a refund.
• Used (pre-owned) merchandise and opened new accessories may be returned for a refund within 7 days of purchase or exchanged for the identical item within 30 days of purchase.
• We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.
Anonymous on 01/13/2010:
Yeah this seems like an odd complaint. I cannot even understand this OP. If WE can't understand your complaint, the manager at GameStop was probably thinking the same thing. Were you returning the same game system? They keep track of all the serial numbers. Something seems fishy about this complaint.
Anonymous on 01/13/2010:
You aren't texting. Please type correctly.
Starlord on 01/13/2010:
BA, Little.
Anonymous on 01/13/2010:
As Little notes, do you really expect anyone to take you seriously when you type like that? It's beyond annoying.
jktshff1 on 01/13/2010:
+10 BA little
yoke on 01/14/2010:
Was the unit defective?
MaggieMcT on 01/14/2010:
Did you have the receipt?
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Posted by on
I went to the Gamestop in the mall near my house recently to buy a game and a magazine. The lady behind the counter said that she was going to throw away last months issues because almost no one bought any, I told her that that sucked and she asked if I wanted one for free. I was happy that she would do that, I'm going to shop there more than the other locations I go to. I'm not going to be an idiot and expect more freebies, but the service and atmosphere were good, and the lady behind the counter was nice and polite.
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Anonymous on 12/14/2009:
Nice! (VH)
Ytropious on 12/14/2009:
I've given away free crap to customers too, usually posters. I don't work at GameStop though.
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Pre-Sell Nightmare
Posted by on
I wrote a review titled "Pre-Sell Warning". Unfortunately this is NOT the first time I've had trouble with Game Stop pre-sells.

THIS time, the associate told us he had just found out his store was having a midnight launch for the new ghostbusters game and there would be free, first-come, first serve items received when you reserved the game (I should have known better due to my previous experience).

So we decided to buy the pre-sell and just come at midnight to get the free item and the game. We wouldn't have reserved a copy otherwise because we work during their normal store hours. So we put $25 dollars down for the reservation.

What happened? We sat outside past midnight and no one showed.

Then, we drove twenty minutes away to ANOTHER game stop and sure enough they were open, BUT THEY WOULDN'T ACCEPT OUR PRE-SELL FROM THE OTHER GAME STOP.

They told us all they could do was sell us the game but we wouldn't get the free item and we would have to wait until tomorrow get our $25 back from the other...

We just left.

I'm furious.
I'm exhausted from staying up late for this "launch".
I'm out the gas money driving back and forth because I was misled.

UPDATE: We went back today after work. In addition to being told that there was nothing they could do and that they were "sorry", we couldn't even get the free t-shirt from the game because, "The EMPLOYEES took them all."
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PepperElf on 06/16/2009:
I would suggest....

Going back to the store during regular hours. Yes I know you claim you're working during those hours but most times they don't close until almost 9pm.

I don't know many people outside of special jobs (like military, hospitals etc) who work from 10AM to 9PM

so anyway, complain to the manager about it and then pick up your copy.
it could be that the guy was just messing with you, or that he had been telling the truth and the event fell through.

But ... honestly if you keep having problems with them... I'd suggest finding a different chain to buy from. Heck you can even pre-order online too from a lot of reputable places.
yoke on 06/16/2009:
How many other people were waiting with you outside at the original store?
Plots on 06/16/2009:
I can go (and did) toward the end of their regular hours, but the point was that I couldn't make it first thing in the morning when they opened to get the first-come, first-serve free item. That's why the midnight time was key.

And no one was waiting at the original store. Just us. I don't think he was pranking us or anything like that, but it still sucks.
BokiBean on 06/16/2009:
The associates at this store sound like complete dinks. Hard to say if they willfully or ignorantly misled you, but I would be steamed too...extremely steamed!
yoke on 06/17/2009:
Since nobody was at the store waiting, maybe you misunderstood the promotion for THAT store. If there were others outside waiting I would say it was the stores fault, but since you were the only ones there it sounds like miscommunication on your part.
PepperElf on 06/17/2009:
that's a good point yoke

it could have been a misunderstanding about which store was going to have the promotion.

it's possible the employee did it on purpose
but it's also possible he did it by mistake
or that the OP misunderstood him
yoke on 06/17/2009:
In order for it to have been the employee doing it on purpose all of the employees would have been in on it and I find that hard to believe. There also would have been people waiting outside at midnight if the employee's were telling people that the promotion started at midnight.

Since the OP was the only one there it seems more like he misunderstood the employee.
Plots on 06/19/2009:
I just think the guy was misinformed. He had said he'd "just" found out about the midnight launch. We were probably the only ones he told before he was corrected. Or perhaps no one got a pre-sell of that game after us so he didn't have to mention it again.

And he did say "we're having a midnight launch". But I don't feel like I am in the wrong for assuming that by "we're" he meant himself and the Game Stop we were standing in rather than SELECT Game Stops. Unless that is assumed? I admit I'm a bit new to the pre-sell process.
idontthinkso on 04/14/2010:
A corporation like Gamestop has procedures and resources. If you kept your receipt, you can go up the chain of command and get results. You may have to get a bit loud and ranty, The hierarchy there is like any other. They have to deal with entitlement whores and con artists, as well as their staff's screw-ups. Most people give up after an hour on the phone, and then the numbers look good. Every new manager cares about customer service, until they get a bad performance review for "making things right" once too often.

Bottom line? The store you bought at is run by people who cut corners. Whether it was an honest mistake or an "I-don't-care" does not matter. If you want it, you can get it, as well as a pound of flesh with it. It all depends on how much effort (and dignity) you want to sacrifice.
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Gamestop Customer Service
Posted by on
MINOT, NORTH DAKOTA -- On the afternoon of February 4TH, 2009 I was in Gamestop #4440, browsing the games, and was also going to get a copy of Mass Effect for the XBOX 360, as well as put more money down on Star Ocean: The Last Hope.

I stood by both of the tills with my Visa card out, ready, and neither of the employees on duty at that time, made any effort to ask me what I wanted or if I was ready to go. This didn't make me very happy, as it was, because I was also dealing with my Father recovering from a heart attack at the time.

I left said store, and as I walked out, said to the effect you guys must not want money, as I put my Visa card away and started walking out, and I said that the manager would hear about this. I filled out an online customer survey at the Gamestop website, and I can assume at this point, nothing was done concerning my experience at the store.

I'm in store #4440 on a pretty regular basis, but after this mess, I'm going to the one decent store where I live and that is Gamestop Store #3499, that actually has a decent store manager.

In my opinion, store #4440 is the store that should have been closed recently, not store number 1011. Gamestop store number 1011 had better customer service than number #4440.

As a result of what happened, as of Monday February 9TH, my reserves at Gamestop store #4440 are being cancelled, and then transferred to store number #3499.
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Anonymous on 02/07/2009:
I am glad you found another GameStop that has better customer service. I've been to several of their stores in my area over the last few months and have received great customer service at all of them. I am thinking store 4440 is not giving the service that Gamestop expects of their employees. It's only been two full business days since you electronically submitted your online survey complaint on Gamestops website. Give them at least a week to respond to you.
spiderman2 on 02/07/2009:
Hopefully, they will respond to you but what they say to or how they discipline the employees isn't something they are going to share with you, it is a personnel matter.
Nightowl on 02/07/2009:
This week is going to be busy week for me, transferring my reserves to store 3499, which is going to happen about Tuesday or Wednesday.
I have checked other websites like this out, and from what I have found out, Gamestop doesn't really give a rats backside. For example, I found out there is a Gamestop store in Colorado, not sure where anymore, and that store has a manager who swears at everyone like a swearing sailor. This includes his employee's, customers, that include Moms, Dad's, Kids, you name it. From what I found out about that store, people and some employee's have complained, but nothing was done about it.

I have doubts they will respond or even do anything.
Anonymous on 02/07/2009:
Well, if you have doubts then why pursue it? Just cut your losses, don't shop at any GameStop any longer and move on.
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Great customer service!
Posted by on
LAKEWOOD, COLORADO -- In February, my wife bought me the Guitar Hero II game pack for Valentine's Day. She also paid a few extra dollars for their protection plan. Recently, the disk stopped working.

We tried to track down the receipt but, unfortunately, we could not locate it on that day. So I took the game in to see if they kept a record of the protection plan customers on their system.

I had it in mind that we were probably just out of luck and was prepared to just buy another copy of the game. We explained the situation to the manager. We learned that they do not keep these records on their system. He then looked at the disk, saw the problem. He then reached in the counter, pulled out a new copy of Guitar Hero, got my info and processed the exchange. No hassles, no accusations, just "You're all set!"

We were so impressed by this, we ended up spending another $70 that day, and will continue to shop there!
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rhondam718732 on 05/01/2007:
The GameStop by mu house is great too. My only complaint is that they let my 10 yr old nephew trade in $120 worth of gaming equipment and games without an adult there. My sister-in-law went to the store and they wouldn't return the items but worked with her a little on buying some back.
heaven17 on 05/01/2007:
Gamestop is cool. I've never had any issues with them other than a little misinformation on the Game Boy version of ZELDA: FOUR SWORDS (I asked if there was a single player mode, was told yes, and found out that just wasn't true - though the Gamecube version allows single players).
Anonymous on 05/01/2007:
Bought "Brothers in Arms,Earned in Blood" new at game Stop,A week later I returned it for store credit.I bought the game for $50.00,I received $9.00 in credit.I wasn't even expecting that much.LOL.
Anonymous on 05/01/2007:
Game Stop and EB Games tend to very good when it comes to customer service.
MRM on 05/01/2007:
"Company of Heroes" on my Core 2 Duo, Vista system iz da shiznit!
Anonymous on 05/01/2007:
Good review Chuhbaca.
dragoncat on 05/01/2007:
if anyone has a copy of the old CUBICS don't get rid of it.
I traded it in 5 years ago and got 50.00 for it from GameStop. It was a rare game so check out your game values first. I was lucky to have an honest clerk
Simbabe54 on 05/07/2007:
I have had great experiences with Gamestop and EB over the years.I rarely buy games from anyone but them because their prices are so good and they always have what I want.
ZooVet726 on 07/18/2007:
I love MovieStop too. They are really great with customers, and I've had a similar incident to yours. I lost a receipt on a movie that was skipping. I took it in there, expecting to have to buy a new movie, but they exchanged it. I'm very impressed.
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