Sent Incorrect Items
ONLINE -- I ordered and received a pre-owned Nano Gen 7. I was VERY happy. It looked brand new. It had arrived in time for the birthday party. Then I reviewed the contents of the box (not the original box, ... read full review1 Replies - Latest reply on 07/13/2013
INDIANAPOLIS, INDIANA -- I went to this store after I got off work to purchase mw3. The guy tells me their handing out tickets for the midnight launch at six o'clock. I look around there's only one line and its for people selling and buying games. So I stood fairly close to the counter so when six hit I would be in the line pretty quickly. Now there's other people just standing around in groups and one group in particular next to the counter was talking to the guy running the register. Well six o'clock came and he said he was handing out the tickets so everyone jumped in line. I was second in line so the guy in front of me got his then I came to the counter and was told I hadn't been waiting in the store since one o'clock so I had to go to the back of the line. Now I've gone to this store for years and spent altot of money in this place. I've called the customer hq and all I got was an I'm sorry. I have never been back will not ever go back. Walmart has better customer service.2 Replies - Latest reply on 06/11/2012Add reply
My brother went in to game stop to get me a game for my birthday so he went online to see if they had the game that I wanted and the web site said that they did so he went in to game stop to buy the game and the person who worked there said that they don't sell x box game any more and my brother said well there web site said that they still sell x box games there when in fact they don't so that my review of game stop3 Replies - Latest reply on 07/03/2011Add reply
Going Above and Beyond
BEL AIR, MARYLAND -- First thing to note, I always start Christmas shopping early (in September) and always keep my receipts in a box.
I went to GameStop back on 11/28/10 to pick up 6 items for Christmas gifts. 2 Gift ... read full review7 Replies - Latest reply on 01/11/2011
Gamestop False Advertising
GRAPEVINE, TEXAS -- I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation ... read full review7 Replies - Latest reply on 03/03/2012
I went to the Gamestop in the mall near my house recently to buy a game and a magazine. The lady behind the counter said that she was going to throw away last months issues because almost no one bought any, I told her that that sucked and she asked if I wanted one for free. I was happy that she would do that, I'm going to shop there more than the other locations I go to. I'm not going to be an idiot and expect more freebies, but the service and atmosphere were good, and the lady behind the counter was nice and polite.2 Replies - Latest reply on 12/14/2009Add reply
I wrote a review titled "Pre-Sell Warning". Unfortunately this is NOT the first time I've had trouble with Game Stop pre-sells.
THIS time, the associate told us he had just found out his store was ... read full review9 Replies - Latest reply on 04/14/2010
This is more of a warning/heads-up/reminder than a complaint because I acknowledge that it was partly my fault.
I get a discount on video games where I work but we weren't pre-selling Godfather II ... read full review3 Replies - Latest reply on 05/27/2009
Floating On Consumer Cash
SAN FRANCISCO, CALIFORNIA -- Street Fighter 4 Collector's Edition
1.) Less than 30 minutes after I completed my transaction, a GameStop representative called me to confirm this order. Mumbling something about an address verification ... read full review5 Replies - Latest reply on 03/23/2009
Horrible Customer Service
AMARILLO, TEXAS -- Shadow the Hedgehog was released in 2005 and I am a huge Sonic the Hedgehog fan so I pre-ordered the game as soon as I heard that it was being released. A few weeks after the pre-order was placed, I was ... read full review5 Replies - Latest reply on 12/15/2009
Gamestop Customer Service
MINOT, NORTH DAKOTA -- On the afternoon of February 4TH, 2009 I was in Gamestop #4440, browsing the games, and was also going to get a copy of Mass Effect for the XBOX 360, as well as put more money down on Star Ocean: The ... read full review4 Replies - Latest reply on 02/07/2009