CHEEKTOWAGA, NEW YORK -- Cancelled order 39 days ago. They have shipped and are continuing to ship the order in increments despite our phone and written cancellation. We received a fax response to our written cancellation notice that there were no open or pending orders on our account. They changed our account number without telling us, and converted the orders to the new account number. They won't issue call tags for the shipments and won't issue credit: They dropship bill through Ace Corporate before we even received the merchandise. This has been a total nightmare. I sure wish I had checked with the Canadian BBB before I placed this order; Ganz has a rating of F!
PENNSYLVANIA -- My children, as have many other children, received Webkinz for Christmas. (In case you don't know, they are stuffed animals that come with a computer code which you enter into the website and get a virtual pet to play within Webkinz world.) On Christmas day, the website was inaccessible due to the volume of users. This site moved slowly on December 26 and has been inaccessible the 27th and the 28th. Since you have to buy the plush to get the code, Ganz had to know that their sites would be overloaded. I understand that this is a heavy usage time for them with the holiday and kids being off school, but I have $30 worth of stuff here that my kids are wanting to play with and cannot. I also sent these to some other children as gifts and I'm sure they can't play either.
Ganz needs to upgrade their servers or only sell as many toys as their system can handle.