SAN FRANCISCO, CALIFORNIA -- I purchased 2 cotton t-shirts 1 1/2 months ago for my niece's birthday gift. I gave them to her last week and they didn't fit. I went to my local Gap store to return/exchange them. I was told it was ... read full review9 Replies - Latest reply on 09/23/2010
When is a GAP store NOT a GAP store?
SILVERTHORN, COLORADO -- When is a GAP store not a GAP? When you try to return something. Today I tried to return a present received at Christmas. The family member who sent it asked me specifically if there was a GAP nearby ... read full review11 Replies - Latest reply on 05/31/2013
Ridiculous New Exchange Policy
Gap has instituted a new, tough exchange policy. Absurd new exchange policy. My 8 year old daughter received an exciting pink lacy Gap shirt for her birthday. She's pretty big, and I went to the store ... read full review12 Replies - Latest reply on 06/29/2007
Gap's new return policy
ATLANTA, GEORGIA -- Gap has recently revised their return policy. I purchased some shirts in different colors for my 9 year old daughter September 6th. It finally got cold enough to wear them and they were too big. We went ... read full review16 Replies - Latest reply on 10/13/2009
Fraudulent charges on GAP card
WOODBURY, NEW YORK -- I was with my son in the GAP last year around June he purchased about $60 worth of clothes. At the check out he was solicited by the cashier to fill out a GAP credit application and he would get 10% or ... read full review13 Replies - Latest reply on 05/05/2011
Gap Credit Card SUCKS!
Let me preface this with the fact that I am over the age of 40, live a responsible life, I am very responsible with my credit cards, and always pay my gap card off. I only use it to get the percentage ... read full review8 Replies - Latest reply on 11/20/2009
Received my GAP VISA bill and noticed a statement on the bill that I had triggered a penalty rate. Called and found that this had occurred because I had been late on my payments twice in a calendar year, ... read full review3 Replies - Latest reply on 09/11/2009
SEATTLE, WASHINGTON -- I walked into the Gap in Seattle on March 6, 2008, at 4:15 p.m. I asked the sales representative behind the counter for service after she was finished with another customer, I asked if they had any leggings ... read full review26 Replies - Latest reply on 04/14/2008
Awful Return Policy! Buyer Beware!
CAPITOLA, CALIFORNIA -- I recently went to exchange a pair of jeans to the Gap.
It had only been a couple of days since my original purchase.
Just a basic exchange for a different size with receipt. Was I ever wrong.
I could ... read full review5 Replies - Latest reply on 06/26/2011
Poor Management and Return policy
TUNICA, MISSISSIPPI -- Purchased 2 pair of gloves, a hat and scarf for a Bowl Game. Both pair of gloves started unraveling and had holes in several areas after a few hours of wear inside the car before ever arriving at the ... read full review6 Replies - Latest reply on 01/07/2010
Gap new return policy
SOMERVILLE, NEW JERSEY -- Gaps new return policy stinks. My wife tried to return a pair of pants that were too small for him. She purchased them 37 days ago (back to school stuff). The store refused to accept return because ... read full review29 Replies - Latest reply on 10/28/2009
Horrible customer service
I wanted to complain about the horrible customer service I received at the Tyson's corner Gap store on 08/22/09.This is in regard to the promotion gap is having at the stores “buy one shirt get the ... read full review4 Replies - Latest reply on 08/22/2009
MILFORD, CONNECTICUT -- I bought a t-shirt at the Gap store in Milford, CT today. When it didn't fit, I took it back. The store manager told me that since the price ended in. 97, the shirt could not be returned; it says so at the bottom of the receipt. When I told her it was unfair to tell someone an item is non-retunable only after they buy it, she said this was company policy!
4 Replies - Latest reply on 07/10/2009Add reply
When I called Gap customer service, they said there was a sign posted in the store (there wasn't), and that the policy was on the price tag (it isn't).
They are pretty rigid about sticking to this rip-off policy. Well, I can be pretty rigid about never shopping at the Gap again.
P.O. BOX 487 -- Once again for the 4th time since Jan. 2012,I have been sent another envelope for another donation. I sent $20 in Jan. Since am a *** 100% disabled Viet Nam vet.*** Unfortunately, that's all I can afford with my limited income. The second last request was upped to a min. of $50. Today it's %75. ***Enough already!
6 Replies - Latest reply on 09/06/2012Add reply
That's why I pay my taxes. Under other circumstances, I woul not donate to anyone who requests a min. amount. From now on, they get ***nothing from me! ***
MACON, GEORGIA -- The gap store in Macon, GA (new mall) is terrible. We had high hopes for the new store when it moved from the old mall, but it's the same crap. The lack of merchandise is unbelievable and the store is run poorly. Yes folks they brought the old manager with them that is very rude and racist. If you have ever been in the store everyone knows who I'm speaking of because she has been there for years. My wife and I call her Ms. Attitude.
1 Replies - Latest reply on 05/07/2012Add reply
I love the gap but me and several others refuse to go there for the things I mentioned above. I wish Corp would do something with that store or a least come ask the local people who will tell them the truth.
INDIANAPOLIS, INDIANA -- Your employees at Gap are afraid to say "Merry Christmas," but you don't mind playing over the speakers songs about "Barack and Michelle." That is what I had to shop by last week at the Circle Centre ... read full review9 Replies - Latest reply on 12/23/2011