Gap

Excessive donation Requests
P.O. BOX 487 -- Once again for the 4th time since Jan. 2012,I have been sent another envelope for another donation. I sent $20 in Jan. Since ...
-- Complaint Posted by Simo on 09/05/2012

Return Policy in the Form of Payment SUCKS
AURORA, ILLINOIS -- Quite disappointed!! I first want to start off by saying I am ("was" now) a 30 year loyal customer. More and more I am disappointed ...
-- Complaint Posted by Foxoasis630 on 05/08/2012

Consumer Service and Lack of Product
MACON, GEORGIA -- The gap store in Macon, GA (new mall) is terrible. We had high hopes for the new store when it moved from the old mall, but it's ...
-- Complaint Posted by Mgrg1212r on 05/06/2012

Bad gift certificate return policy - Customer Service
I received a shirt for Christmas that was too small. Not being able to find any in the store that suited me, I tried to return ...
-- Complaint Posted by Timmytom on 01/14/2012

Gap
INDIANAPOLIS, INDIANA -- Your employees at Gap are afraid to say "Merry Christmas," but you don't mind playing over the speakers songs about "Barack and ...
-- Informative Posted by Sammynmick31 on 12/22/2011

Gap refused to fix mistakes - Online order/mail delivery
I ordered an item as a gift online and Gap sent me the wrong color. I called them to make sure they would send me the right ...
-- Complaint Posted by Florb on 01/18/2011

Return policy - The Gap 'RETURN' POLICY-Beware....
SAN FRANCISCO, CALIFORNIA -- I purchased 2 cotton t-shirts 1 1/2 months ago for my niece's birthday gift. I gave them to her last week and they didn't fit. ...
-- Complaint Posted by TWshopper on 09/23/2010

Awful Return Policy! Buyer Beware! - Clothing Exchange
CAPITOLA, CALIFORNIA -- I recently went to exchange a pair of jeans to the Gap. It had only been a couple of days since my original purchase. Just ...
-- Complaint Posted by Mari5 on 04/12/2010

Misleading advertising and horrible customer service - Tracy, CA - 30% of dresses
TRACY, CALIFORNIA -- I went into the Gap today to buy dresses for my 2 daughters. They found 2 they liked and I was happy to see that the sign they ...
-- Complaint Posted by Momtimes5 on 04/01/2010

When is a GAP store NOT a GAP store? - Girls clothing
SILVERTHORN, COLORADO -- When is a GAP store not a GAP? When you try to return something. Today I tried to return a present received at Christmas. The ...
-- Complaint Posted by KarenH on 01/10/2010

Poor Management and Return policy - Gloves, Scarf and hat *defective* less than 24 hours later
TUNICA, MISSISSIPPI -- Purchased 2 pair of gloves, a hat and scarf for a Bowl Game. Both pair of gloves started unraveling and had holes in several ...
-- Complaint Posted by Greeneyes00 on 01/03/2010

Gap Credit Card SUCKS! - Credit card
Let me preface this with the fact that I am over the age of 40, live a responsible life, I am very responsible with my credit ...
-- Compliment Posted by Idoni808 on 11/18/2009

Gap new return policy - boys clothes
SOMERVILLE, NEW JERSEY -- Gaps new return policy stinks. My wife tried to return a pair of pants that were too small for him. She purchased them 37 days ...
-- Complaint Posted by Rovered708 on 10/26/2009

Gap's new return policy - Gap kids return policy is too stringent
ATLANTA, GEORGIA -- Gap has recently revised their return policy. I purchased some shirts in different colors for my 9 year old daughter September ...
-- Complaint Posted by Carrieatlanta on 10/12/2009

Rude Gap Customer Service - Finance Charges
I called to question about my Finance Charge on my account. The representative told to dig out my GapVisa agreement they mailed ...
-- Complaint Posted by CP at White Plains, NY on 09/30/2009