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Return policy change
Posted by on
I am so unhappy and disappointed with the Gap. I purchased a pair of shoes as a gift for my daughter on March 26th. I wasn't sure if they would fit her. Shoes can be tricky, but the return policy was return / exchange within 90 days so it wasn't a problem. No risk or so I thought.

I gave them to my daughter and found out they did not fit her. It was about 40 days later, but no problem because I have my receipt, right? Sadly, not the case. The Gap changed their return policy after I made the purchase from a 90 day return / exchange to 30 day return / exchange. Now, regardless of whether or not I have the receipt, I cannot return them. I am stuck with shoes that do not fit my daughter and no recourse.

I was a frequent Gap Kids shopper with 2 kids and 7 neices/nephews. I will never make a Gap purchase again.
     
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Anonymous on 2009-05-19:
If your receipt still says 90 days as the return policy, then I think they should honor that cause you bought the shoes BEFORE the policy changed
Soaring Consumer on 2009-05-19:
Hmm... now this makes me think. Since the sale was made at a time where the 90 day policy was in effect, isn't that part of the "contract" that must be honored? I think so...
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Come On, Gap! Be Nice About Returns Within Limits!
Posted by on
ANCHORAGE, ALASKA -- I bought a pair of khakis on 01/28. I never wore them and they sat in a drawer. SInce I lost the receipt, they just continued to sit there. I was cleaning and found the receipt yesterday (03/20) and since the receipt said you have 90 days to return, I figured there would be no problem.

Took them today to the GAP store (Anchorage, AK). Was immediately told the return policy was changing April 1 for returns to be done within 30 days. I said that was fine, no big deal, I always return quickly- except for this one time I lost the receipt. I was then told I could not return because the pants were 'final sale'. I said I was never told that when I bought them in store (apparently items ending in. 97 are final sale?) and had no idea that was a policy. She then went on to talk about the new policy and how they hate for people to return so late because then things are horribly outdated (how outdated can khakis be?) and they lose money. Okay, fine. But the pants were on clearance when I bought them (this has NOTHING to do about needing the money, but rather the fact I don't need stuff hanging around the house I don't need).

I apologized for returning, but pointed out that I was still within my right. At that point, another salesperson (who I've talked with previous times while shopping) kindly said there was no problem and to just return. The other girl just sort of huffed about it and did not say anything else.

Listen, GAP, I get it- stuff goes out of style. But I was within the time frame YOU established...why make me feel bad about playing by the rules?! I'm a good customer and I'm entitled to make a purchase and return if I don't like it- and you shouldn't make me feel like a criminal for doing it.
     
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Anonymous on 2009-03-22:
"Okay, fine. But the pants were on clearance when I bought them..."
Most clearance items sold by stores are non-returnable.
That's why it's called a clearance sale.
Anonymous on 2009-03-22:
Most stores will clearly indicate that an item is final sale if it is on clearance. The poster has a valid complaint - since the second clerk was happy to take the item back, the pants likely weren't a final sale and the first clerk was just being difficult.
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Gap
Posted by on
INDIANAPOLIS, INDIANA -- Your employees at Gap are afraid to say "Merry Christmas," but you don't mind playing over the speakers songs about "Barack and Michelle." That is what I had to shop by last week at the Circle Centre Mall in Indianapolis. The reasons I got for the pathetic "Happy Holidays" were they didn't want to offend and I don't want to get sued. I thought we were still in a free country and as far as offending Gap doesn't mind getting political. What kind of brilliant people are running your stores?
     
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Anonymous on 2011-12-22:
Don't blame the Gap. Blame the people who get upset over the word "Christmas." Retail stores can't do anything right for the holidays. No matter what they say or do, someone is going to be offended.
trmn8r on 2011-12-22:
This Merry Christmas/Happy Holidays thing is very widespread. The stores can't win.

Personally, I vote for Happy Holidays even though I am Methodist. They just had Hanukkah, didn't they?
FlitteringFirefly on 2011-12-22:
What are songs about Barrack and Michelle?
clutzycook on 2011-12-22:
Hanukkah is still going on. I think tonight is the third night.
FlShopper on 2011-12-23:
I would also like to know what songs about Barack and Michelle were being played.
JayByJay on 2011-12-23:
Yeah it is a free country. Let them have their right to say Happy Holidays.

It's not even Christmas yet.
Skye on 2011-12-23:
Sometimes you just can't please anyone. Someone will always end up being offended regardless.

I don't find it offensive if someone says Happy Holidays to me. After all, not everyone celebrates Christmas, and saying Happy Holidays, includes all cultures, and whatever holiday they celebrate.
Starlord on 2011-12-23:
Crystal recently sent me an email originally posted by Ben Stein, about being a Jew around Christmas time. It is a darn good read. Christians must remember that they are not the only religion on the face of the earth, and every faith group has their own holidays, traditions and beliefs. Why is it that Christians don't want to allow others what they scream about all the time, the right to worship as one believes. I am not a Christian, but I do not get offended when someone says Merry Christmas to me, any more than I would be if they said Happy Channukah or Happy Kwanzaa or Joyous Yule. Happy Holidays covers all the bases, since they all occur around this time of year. I call it the Festival of Lights. Merry Parted and Blessed Be.
Ben There on 2011-12-23:
In my office we have Christians, Jews, Muslims and even a Buddhist. We get lots of gifts and cards from vendors and partners this time of year, so it makes a lot more sense for them to say "Happy Holidays" on the cards and letters.

Instead of basing our thoughts of companies on what religion(s) they called out on their gift, we rise above stuff like that and think about important things like how much they spent on the gift, or deciding which of the cheddar/butter/caramel popcorn is best.
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Misleading advertising and horrible customer service - Tracy, CA
Posted by on
TRACY, CALIFORNIA -- I went into the Gap today to buy dresses for my 2 daughters. They found 2 they liked and I was happy to see that the sign they were under read "30% off dresses". We went to the register to pay for our purchase but the discount didn't come up on the register. I asked the cashier about it and she asked another associate to check. The associate came back and said that the 30% off sign was only for the dress directly underneath the sign, and not for the dresses to the right and left. Mind you, the sign said DRESSES (plural). I asked the manager about it and she was disinterested in my concern and had a "take it or leave it" attitude. My daughters really wanted the dresses (they are 4 and 7) so I purchased them anyway. On my way out, I went back, took a picture of the display and the misleading sign and asked the manager for her name. I immediately came home, emailed my complaint to corporate and attached the pictures. I've been shopping at The Gap for years and I have never experienced such poor customer service. Two thumbs down!!!
     
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Ytropious on 2010-04-02:
OK so where is this picture? I'm willing to bet it says something else OR has an item number on it specifying the dress or dresses on sale.
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When is a GAP store NOT a GAP store?
Posted by on
SILVERTHORN, COLORADO -- When is a GAP store not a GAP? When you try to return something. Today I tried to return a present received at Christmas. The family member who sent it asked me specifically if there was a GAP nearby in case it needed to be exchanged. The receipt state it can be returned to any US GAP store within 30 days. Guess what, I drove 40 miles to the closest GAP store. This store is in an rural location and is a GAP Outlet store and they would not accept the return. They stated I needed to return the item to a GAP retail store only and within 90 days. Again I questioned the fact that it does not state that on the receipt. I also asked about the 90 days since the receipt states 30 days. Again, they changed their story and said it is no longer 90 days but now 30 days to return the item which gives me 10 days. When asked where the closest GAP store is located I discovered it is 140 miles away. I guess I’m stuck and they win. The items will not be returned since I will not be able to make a special trip to return this. Be forewarned, they do not even follow their own polcies as listed in their own receipt. I will not EVER shop at a GAP store again.

     
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Anonymous on 2010-01-10:
The outlet store is for the stuff they don't sell in the regular store. I'm not surprised they didn't take your stuff back. It's not a retail store.
ndrulez on 2010-01-10:
send it back to the family member. have them return it and send you cash. cheaper than driving 280 miles round trip for a pair of jeans. sell it on eBay/Craigslist. trade with a friend.
Anonymous on 2010-01-10:
Sounds like its returnable at a Gap store not a Gap Outlet store.
Ben There on 2010-01-10:
Gap and Gap Outlet are two different entities owned and branded by the same company. They don't sell the same things which is why you can't return an item from one to another cause they can't re-sell it.
localgod on 2010-01-11:
The outlet store will not take the return as it is an "outlet" store and they cannot resell the returned merchandise as it is not a stocked item...mmm'kay?
momsey on 2010-01-11:
Yeah, a Gap is different than a Gap Outlet. Makes sense, doesn't it? The Outlet doesn't really sell current stuff, and it's not at full prices, so what would they do with your current season, full priced clothes if they took it back from you?

It is frustrating, but it does make sense.

Why did you tell the relative that there was a Gap nearby you if the closest one (that is an Outlet) is 40 miles away???
memoryx57 on 2010-01-11:
Apparently they're not real familiar with Gap and just didn't realize there was a difference..
Anonymous on 2010-01-11:
Well, youre family member asked you if there was a gap nearby and you said yes? 40 miles away? That doesn't seem very "nearby" to me. You assumed you could return the merchandise to an outlet. You should never just assume something without looking into it. I would either try to sell it on Ebay or give it to someone else.
Anonymous on 2010-04-06:
Did you know that The Gap & Banana Republic are the same store? If you buy something at The Gap, you can take it back to Banana Republic and vice versa.
Alison on 2011-11-28:
Gap Outlet and The Gap are not the same store. Gap outlet cannot accept Gap returns and vice versa. Sick of people assuming they are the same. And Taylor, it is true that Banana Republic is the owned by the gap, however Banana Republic clothing cannot be returned to the gap and vice versa.
TL on 2013-05-31:
Gap Outlet stores do sell current items, as do most outlet stores. They have a line of clothing made specifically for them, it's not just last season or stuff that doesn't sell. If that was the case outlets wouldn't be in business. But they do also carry some past season. The only company I know of that will take outlet returns at a retail location, and vice versa, is Eddie Bauer. Next time call the location, or go on the company website to find out. It's pretty simple.
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Poor Management and Return policy
Posted by on
TUNICA, MISSISSIPPI -- Purchased 2 pair of gloves, a hat and scarf for a Bowl Game. Both pair of gloves started unraveling and had holes in several areas after a few hours of wear inside the car before ever arriving at the game. Less than 24 hours after the initial purchase we attempted to return them to the store, the rude manager said that since the items had been worn they would offer no return or exchange.???? I asked if the gloves were supposed to only last 1 day? Her reply was Sorry, it says so on the receipt that there are no returns on worn merchandise. Another Gap worker stated that they had an entire basket FULL of these particular gloves with the same problems. I am not sure why a store would not stand behind a product within such a short time period when it was obvious the merchandise had quality problems. Gap has lost a family of customers.
     
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momsey on 2010-01-04:
Have you brought your complaint to the corporate office? Sounds like a bad manager, and this is a situation where it might do something to go above her head and let them know how she runs her store.
Greeneyes00 on 2010-01-04:
Hi momsey, I just got off the phone with (corp.) spoke with Lisa who was nice and/but resulted in her calling the store I shopped at....my offer was AT MY EXPENSE to return the items to the Tunica store and they would take a look at them and see if they are defective but there was no guarantee anything would result from this other than they would have my defective items, money invested in the original purchase and shipping costs. I guess it was not good enough that I was there in person with the unraveling items! I have never experienced such a cluster of customer support with any other merchant.
bcd on 2010-01-04:
If they are receiving an excessive number of returns on a product then they should discontinue selling that product.

What is the brand name of the gloves?
Greeneyes00 on 2010-01-04:
They are Gap tags. I have taken some photos and hope to get them transferred and posted soon I am having a connection issue at the moment.
Anonymous on 2010-01-04:
Seems like Gap has a bad return policy. Will make me think twice about purchasing anything there. I mean the manager should have at least offered an exchange. Gap, who says they have "dependable" clothes, should stand by their reputation. I would defiintely contact corporate. If they do nothing, I would send corporate a package, with the hats and gloves inside, and explain to them they can keep their diffective merchandise, you will never shop there again and be sure to tell everyone about your problem with them. I bet you get a response.
momsey on 2010-01-07:
That's horrible, Greeneyes! I thought in most situations like this, corporate would fall over themselves to make the customer happy. I mean, the gloves can't cost that much, and if a customer is taking the time to call and complain, they really should suck up the cost of the gloves in order to keep that customer.
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Gap Credit Card SUCKS!
Posted by on
Let me preface this with the fact that I am over the age of 40, live a responsible life, I am very responsible with my credit cards, and always pay my gap card off. I only use it to get the percentage off.

So, I had a $40 balance a month or so ago, and decided to pay my account off online. I pay for many of my bills online and I am not a computer novice, so I know how to pay bills online. I never rec'd anything saying the charge did not go through, and since I thought I was finished, I logged off.

The next month I get my statement saying that my check was returned and was charged many different charges to rectify this. My $40 bill was now $116. I knew I would get no where with customer service because I had called and complained about another incident and I got absolutely no where, so I decided to pay the bill, by mail and earlier then stated on the due date.

Yesterday, two weeks before my bill was even due, I rec'd a note from a collection bank saying they had contacted me many times about this and that this bill needed to be paid in full. HELLO?? I quickly went to my wallet, took out my Gap card and cut that little sucker up as quickly as I could.

I would be very careful before you take on a Gap card... I will never have one again.

     
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Anonymous on 2009-11-18:
"I never rec'd anything saying the charge did not go through, and since I thought I was finished, I logged off."

Did you not happen to notice that $40 dollars wasn't taken out of your checking account?
JR in Orlando on 2009-11-18:
I like the part where she talks about being responsible and always paying the card off, but then states that in the past: "I had called and complained about another incident and I got absolutely no where." That implies this incident was not the first time she had payment problems.

I pay my bills by check through the mail, as soon as they come in. I keep a log and 7 days after I mail the payment, I call the credit card company and check whether it is received (this is before due date). Since I only have a couple of cards (business & personal), this takes like 5 minutes.
Anonymous on 2009-11-18:
Cut up the card for an error it sounds like you made? Why would you cut your nose off to spite your face?
Anonymous on 2009-11-18:
How is tearing up a gap card that charges you $76 bucks in fees on a $40 balance cutting your nose off to spite your face? Tearing the card up sounds like a very wise thing to me.
Anonymous on 2009-11-18:
Stew, not having the card in the first place is smart. But come on. The first sign of trouble she cuts the card up? Well, now she can no longer buy Gap on credit.
Anonymous on 2009-11-18:
Wouldn't that be a good thing, LadyScot?
Anonymous on 2009-11-18:
Yes, it would be for me. BUT...the OP is complaining about Gap, which means she at least WANTED and liked the card. Now in a fit of anger, she no longer has it.
idoni808 on 2009-11-20:
Well, bearkatkitten... I don't watch my checking account after each transaction, and since it was in the middle of the month, I didn't get my statement until after all this took place. My mistake, I thought since I pay my bank card, my electric bill, my phone bill, and my mortgage online with no problem... this would be the same.

JR... the other incident I called about was not a payment problem, you assume too much here. It was about a return.

LadyScot... I cut up the card because I don't want any more fees, I will use my reliable bank card with a much lower apr, and the I have no problem paying online with.
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Gap new return policy
Posted by on
SOMERVILLE, NEW JERSEY -- Gaps new return policy stinks. My wife tried to return a pair of pants that were too small for him. She purchased them 37 days ago (back to school stuff). The store refused to accept return because it was beyond the 30 days. She had receipt but that did not matter. they would only give her the sale price which was 10 bucks less than we paid. Well I guess we did not expect our son to grow so fast, but I guess that is what kids do. so to sum it up, GAP just lost about a thousand dollars worth of business each year from us alone because of 10 bucks!!! pretty bumb business move especially in this economic environment. Good luck GAP. See you when you are liquidating all your stuff like Circuit City.
     
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Anonymous on 2009-10-26:
Did your wife bother to check the back of her receipt for the return policy? If it's on the back, it's not new. It's probably been there, in place, for quite some time.
i_am_canadian on 2009-10-26:
I don't think you'll see them liquidating any time soon just because you can't follow a return policy, which I am willing to bet was posted in numerous locations in the store, and most likely on the back of your receipt.
And from what I gather with this, she bought the pants for your son and a little over a month later, he outgrew them? They're not running a free clothing rental business.
Ytropious on 2009-10-26:
You can't expect them to take something back after their policy states they will. WHY did it take you 37 days to determine pants don't fit. That is your fault, not the stores.
i_am_canadian on 2009-10-26:
I think what occurred was, during that 37 day time frame Junior took a growth spurt (any parent knows they can happen overnight) and the pants no longer fit.
So (s)he thought that since he outgrew them, they should be entitled to a refund, even if it fell after the return period. Sorry, doesn't work like that.
Anonymous on 2009-10-26:
I think it's cute that you really believe the lack of your business is going to hurt the GAP so much. I wonder if they have a contigency plan for such crises?

Fact is, if the GAP was a place where you found good clothes at a reasonable cost, you're the one who will lose out over your refusal to shop there. You and that gigantic son of yours.
Ytropious on 2009-10-26:
After re-reading this it seems you don't mention if your son never wore the pants or if he was wearing them this entire time and grew out of them. It sounds like the latter. In which case there's no such thing as a free upgrade, which is exactly what you're looking for. There is absolutely nothing the store did wrong here. A) Why would they take them back after the normal return period and B) why would they take back USED pants?
Skye on 2009-10-26:
Since the return policy is for 30 days, then why do you feel you should be the exception?? 30 days means 30 days, not 37.

I bet you'll continue to shop at the Gap. It's silly to cut your nose off to spite your face.
Anonymous on 2009-10-26:
I'm sure they'll survive without your future thousands. What would not make them survive is making exceptions every time someone wants one.
andbran on 2009-10-27:
I will spend the thousands there. I like shopping there and know how to read a receipt.
Anonymous on 2009-10-27:
I know to to read a receipt too. WHY do people ALWAYS think they should be the exception to the rule?!
Buddy01 on 2009-10-27:
justthefaxx, that is exactly what I was thinking. It is why stores had to tighten their return policies.
Eloise on 2009-10-27:
The return policy is 30 days, not 31 or 32 and certainly not 37. You may not like the return policy but it is what it is.
spiderman2 on 2009-10-27:
My kids wear uniforms to school. I bought my youngest 3 pairs of pants about two weeks before school started. By the second week of school, they were too short. It never occurred to me to do anything with them but give them to someone whose kid is shorter than mine! I had to go buy him more pants. Kids grow quickly and there is always a chance that something that fits one week may not fit the next. Its part of life with kids. A 30 day return policy means 3-0 days, such is life. If this is the worst thing that ever happens to you, you will lead a blessed life.
Anonymous on 2009-10-27:
Another person who wishes an entire company goes belly-up just because they didn't make an exception for them. What a great country we live in.
Anonymous on 2009-10-27:
Yaya, nowhere in the review did the OP wish for the company to go 'belly-up'. The OP merely surmised that due to the Gap's customer unfriendly ways that the GAP would suffer the same fate as Circuit City. Let's not put words into the OP's mouth.
Anonymous on 2009-10-27:
Read the last sentence stew. They may not have used those exact words, but they do wish ill on the company
Anonymous on 2009-10-27:
Yaya that is your assumption. The OP never stated they wished the GAP to go 'belly-up'. In fact they wished them 'Good Luck'.
JR in Orlando on 2009-10-27:
Pride goeth before the fall. How do these people have the time to find new stores to shop at? I go to the same stores I like because the price is right and they have what I won't. If they enforce the refund policy or don't smile at me, why would I quit shopping there. I'll teach them - I'm going to run all over town looking for another place to shop, pay more perhaps, and not get exactly what I want - but that will show them.
spiderman2 on 2009-10-27:
somehow Stew, I don't think that was a sincere good luck!
Anonymous on 2009-10-27:
Stew, get a life and stop nitpicking every comment I make. This obsession you have with me is getting pathetic
jktshff1 on 2009-10-27:
2nd spider and yaya, the op is quite clear in the insinuation that gap going out would please him/her.
Anonymous on 2009-10-27:
Yaya, I'm entitled to my opinion about your opinion about my opinion and so on. This all started because you made an erroneous assertion that the OP wished for the GAP to go 'belly-up'. I merely accurately pointed out that the OP never made such an assertion. Everybody can assume what they want but bottom line as usual I was factually correct.
SteveWiginowski on 2009-10-27:
If Gap refunded you your full price, and then re-sold the pants at $10 less than what you purchased, then they lost $10. If this were to happen 100 times throughout all of their stores, then that would cover your thousand dollars that you spend a year.
rmsk on 2009-10-27:
I still don't understand why people think they should be entitled to return items back to a store. It's a buyer beware world, and there's no law that says a store has to take back merchandise. It's strictly a courtesy, and stores are free to set whatever policy they wish. If your return doesn't meet the policies, then why act so entitled when the store denies the return.
Anonymous on 2009-10-27:
Actually, Stewie, it WAS implied: "Good luck GAP. See you when you are liquidating all your stuff like Circuit City."
ticia232 on 2009-10-27:
I was going to comment on that Lady, but as Stew has mentioned several times the OP didn't wish harm to come to store, the OP only implied that it was coming to them. But to stew it seems that the employee is ALWAYS wrong even if they are simply following policy that they have no control over. (I guess the employees are supposed to circumvent the policy and lose their jobs to make them happy.)
punxnotdead80 on 2009-10-27:
"Good luck GAP. See you when you are liquidating all your stuff like Circuit City."

It's cute how you think the Gap is going to go belly up. Plenty of other people who go for their "garanimals for adults" where you came from.
i_am_canadian on 2009-10-28:
Frankly Ticia, I don't think that Stew has ever set foot on the other side of the counter in his entire life. If I'm wrong he can correct me, but I think he's got too arrogant of a mindset to ever work in a customer service job.
i_am_canadian on 2009-10-28:
That is a possibility. Maybe he does work in a menial job, and arrogance is the only thing that shelters him from the truth that he is no better than anyone else.
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GAP VISA
Posted by on
Received my GAP VISA bill and noticed a statement on the bill that I had triggered a penalty rate. Called and found that this had occurred because I had been late on my payments twice in a calendar year, once in Feb 09 (1 day late) and once in Aug 09 (4days late). I have had this card since Nov. 07 with no other late payments. They also indicated that they have shortened their billing cycle to 23 days. I asked if they offered any grace period the response was that (in my case) they sent the bill on Aug 24th, due on Sept 16th and that this should suffice as my grace period. I am one that gets paid every two weeks, so the dates of my checks vary from month to month. My frustration lies in the fact that there is no variance in their policy.
Some may say that being late at all is my fault, which I accept. However, every other card I have has anywhere from 7 -10 days of grace period. I presume this is to allow for potential delays in the postal service or things of similar nature. To me this is another example of the "bullying" tactics of credit card issuers we hear about daily. I have since closed my account and called GAP to let them know they have lost my business until such time as they reevaluate their relationship with the credit card holder. Who by the way is GE Money Bank. Once again my fault for being late (1 day & 4 days). So for all out there, beware, no lenience at this place. And to add had I been 10 days late or more, my mouth would have remained shut!
     
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CSD on 2009-09-10:
7 day grace period? My major credit card hits me with the late fee if its one day late. But then I shouldn't complain as it is late.
trp2hevn on 2009-09-11:
"However, every other card I have has anywhere from 7 -10 days of grace period"
Could you please clue me in to what kind of cards those are? I've never heard of a credit card or department store card with terms like that. I'm surprised that you didn't get that penalty rate after the 1st late payment.
I get paid every 2 weeks as well, so I know what a hassle that is. I make credit card payments twice a month. At least the minimum due each time. That way, I know that somewhere in there I won't miss my payment and get a late fee.
skelly39 on 2009-09-11:
There is no grace period. If you know when it is due, you should be paying it when it is due. It shouldn't come as a surprise to you when you get a bill. If they have an online system, you can use that to find out when your due date is. trp2hevn is right-schedule your payments to coincide with your paydays so you don't forget to pay it.
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Horrible customer service
Posted by on
BEACHWOOD, OHIO -- I purchased $300.00 worth of clothing at the Gap with the help of the girls working there, I told them I needed the cloths for a vacation I was taking in a month. Never did they mention their return policy. When I went to return what I hadn't worn complete with tags and receipt and waited in line the two people purchasing cloths before me were notified about the return policy and the cashier circled it on the receipt. When it was my turn I was told that I couldn't return my stuff it was over the 30 days, the manager told me that they circle the return policy on each receipt (except of course mine) so she said she would return the merchandise but at the sale prices, I said OK. I asked for a credit to my card and was told that they could only send me a check in the mail I agreed to that. In the mail yesterday I received a merchandise certificate for my returns. I called the corporate office and was told sorry that's all they can do. Why would I want a merchandise credit to a store that I never plan on shopping at ever again. They have the worst customer service of any store I know.
     
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Crown Jules on 2009-08-20:
How long after the purchase did you attempt to return the items? While it is nice that the sales clerks usually circle the return policy on the receipt, I don't think most stores do that so you need to be more proactive in verifying that information ahead of time.
Anonymous on 2009-08-20:
It's not a policy for them to point out what their return policy is, some do that as a favor or to bring extra attention to it. But, the return policy was on your receipt which you failed to notice and read.
But, the manager was willing to work with you on what money you could get back... and for that, that's horrible customer service?
jktshff1 on 2009-08-20:
Based on your statements, you received a certificate, even though it was past the return date. This should be a compliment to Gap, rather that a complaint.
It is up to the customer to read and understand the store's policies. You hold some of the responsibility for not understanding.
laklisa on 2009-08-20:
Exactly chex...most retailers will give you a merchandise credit when you return an item. My gripe/pet peeve is why purchase it when you know that you will return it at a later date?
Anonymous on 2009-08-20:
The return policy doesn't have to be circled to read it. Why didn't you read it? You had it with you.
Suusan B. on 2009-08-20:
This sounds like great customer service. It is your responsibility to educate yourself on their return policy and they didn't have to give you anything outside of 30 days. What - - you expected the commissioned sales person to advise you that if your were buying these clothes for a vacation in 30 days that you might miss out on the return window? If this is the worst customer service you know of then I wonder where you've been shopping.
jktshff1 on 2009-08-20:
I stand corrected, but I was trying to be nice.
notin2thegap on 2009-08-21:
Thank you all for your frankness however my biggest issue was not the return policy it was the fact that when I was able to return the merchandise at a reduced amount I was told that I would receive a check in the mail for the return. How many of you know the difference between a check and merchandise credit? If I no longer plan on shopping at that store why would I want a merchandise credit. I was willing to take a check and be on my way.
BokiBean on 2009-08-21:
What a pain. But its still policy, I guess. I think you're just going to have to deal with anything they can do for you after the 30 day return period.
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