TRACY, CALIFORNIA -- I went into the Gap today to buy dresses for my 2 daughters. They found 2 they liked and I was happy to see that the sign they were under read "30% off dresses". We went to the register to pay for our purchase but the discount didn't come up on the register. I asked the cashier about it and she asked another associate to check. The associate came back and said that the 30% off sign was only for the dress directly underneath the sign, and not for the dresses to the right and left. Mind you, the sign said DRESSES (plural). I asked the manager about it and she was disinterested in my concern and had a "take it or leave it" attitude. My daughters really wanted the dresses (they are 4 and 7) so I purchased them anyway. On my way out, I went back, took a picture of the display and the misleading sign and asked the manager for her name. I immediately came home, emailed my complaint to corporate and attached the pictures. I've been shopping at The Gap for years and I have never experienced such poor customer service. Two thumbs down!!! 1 Replies - Latest reply on 04/02/2010Add reply
Horrible customer service
BEACHWOOD, OHIO -- I purchased $300.00 worth of clothing at the Gap with the help of the girls working there, I told them I needed the cloths for a vacation I was taking in a month. Never did they mention their return policy. ... read full review9 Replies - Latest reply on 08/21/2009
Bad Return Policy
After my recent experience with the Gap I will never shop there again. I have also cut up my Gapcard. On April 23, 2009 I purchased approximately $180 worth of clothing for my 5 year old son. Brought ... read full review10 Replies - Latest reply on 05/26/2009
I received a call from a collection company saying that I own 234 dollars with this card. The initial balance was 46 dollars on a purchased done in February 2007. I don't even remember what I purchased there. I got the card only to get a discount and I paid in cash. I don't to pay for something that I don't own. This is stealing. 2 Replies - Latest reply on 05/26/2009Add reply
I am so unhappy and disappointed with the Gap. I purchased a pair of shoes as a gift for my daughter on March 26th. I wasn't sure if they would fit her. Shoes can be tricky, but the return policy was return / exchange within 90 days so it wasn't a problem. No risk or so I thought.
2 Replies - Latest reply on 05/19/2009Add reply
I gave them to my daughter and found out they did not fit her. It was about 40 days later, but no problem because I have my receipt, right? Sadly, not the case. The Gap changed their return policy after I made the purchase from a 90 day return / exchange to 30 day return / exchange. Now, regardless of whether or not I have the receipt, I cannot return them. I am stuck with shoes that do not fit my daughter and no recourse.
I was a frequent Gap Kids shopper with 2 kids and 7 neices/nephews. I will never make a Gap purchase again.
I purchase $120 worth of merchandise online. Two days later I received an e-mail offering $20 off and free shipping. The would not honor the offer because I had bought it too early. In my opinion that is lousy service. They lost a customer who spends $1000 annually for $20.
10 Replies - Latest reply on 12/12/2008Add reply
I returned the entire sale to my local store.
This dress has really cute buttons little heart shaped onesthey are metal with a red plastic center, which came off when my child was playing. She put it in her mouth and was choking on it I complained to the company and they supposedly were sending a mailing label for it that was almost 2 weeks ago and supposedly they sent it 2 times. 1 Replies - Latest reply on 10/26/2008Add reply
I want to return my clothing to Gap outlet store (Gurnee IL) within 90 days (unwashed unworn). The manager from that store refused me, even I show her my original receipt. She treated me like a nobody ... read full review2 Replies - Latest reply on 09/22/2008
MINNESOTA -- Dear Sirs,
It is bad enough your company uses child labor to produce your clothes, but then to add WASTE to abuse, you now think it clears the air to destroy what those little hands suffered to produce! ... read full review21 Replies - Latest reply on 10/30/2007
Discounts on Exchanges/Returns
WASHINGTON, DISTRICT OF COLUMBIA -- I learned this at the Gap yesterday and thought it would be informative during the holiday season: apparently if you pay for something at the Gap with a discount (like the 15% off mailers they are sending ... read full review11 Replies - Latest reply on 04/22/2008
I don't like the approach the company is taking regarding their current line of clothing. It's boring to me, and I am disappointed that I can no longer find work clothes there. I'd much rather shop at the GAP Outlet than the regular stores. Add reply