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Bad gift certificate return policy
Posted by Timmytom on 01/14/2012
I received a shirt for Christmas that was too small. Not being able to find any in the store that suited me, I tried to return the shirt with the gift receipt. I was told that I could not get a cash refund but could only get a merchandise refund. Not being a big shopper I have no desire to keep coming back to see if they have something I want. Hoping I do lose the certificate before that. Isn't that the whole purpose of a gift receipt I would have been given the same option if I returned the shirt with no receipt. Not that it will break them but I certainly won't be back. I hope that this is fair warning to anyone giving a gift. Don't expect that the gift receipt will be helpful to the receiver.

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Posted by Anonymous on 2012-01-14:
Most stores have the same return policies when it comes to gift receipts. Accept the store credit and sell it on craigslist or ebay.
Posted by unhappy999 on 2012-01-14:
I think that is why stores are always asking you if you want a gift receipt as then they are not out anything if the person returns the item.
Posted by Venice09 on 2012-01-14:
I thought a gift receipt meant you could get a refund. I'm afraid gift receipts are losing their appeal.
Posted by olie on 2012-01-14:
Venice, the gift receipt means you get to spend the same amount at the store/chain the original gift came from. It does not mean that the recipient gets the cold, hard cash.

But OP isn't the person who spent money. The gift giver is.

If the giver had wanted to give cash, he/she would have.

OP: Gap as terrific basic T-shirts, long and short sleeved. They are a basis for my wardrobe. Gap's socks are great. I'll bet you can use the merchandise refund online.

Hey--go buy a bunch of clearance socks, mittens, winter hats, little kid stuff and donate to a homeless shelter. You get that pesky merchandise receipt out of your hair, and someone in need gets a necessity. Win/win.
Posted by trmn8r on 2012-01-14:
It is very common to issue a store credit when an item is returned with a gift receipt.

Regarding your scenario of someone returning a shirt with no receipt, gift or otherwise, most stores today won't give diddily. Think about why - what if the goods were stolen?
Posted by yoke on 2012-01-14:
I have found that even with a gift receipt you get store credit. It is not up to the stores to give you cash if that is not what the gift giver wanted to give.
Posted by momsey on 2012-01-15:
Someone gave you a Gap shirt as a gift. He or she didn't give you cash to spend as you pleased. They were nice enough to include the gift receipt in case it wasn't your size or quite your style. You're not out anything. This is a good thing to know, but I don't think it should affect things. I don't believe someone should get cash for returning a gift.
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Posted by Sammynmick31 on 12/22/2011
INDIANAPOLIS, INDIANA -- Your employees at Gap are afraid to say "Merry Christmas," but you don't mind playing over the speakers songs about "Barack and Michelle." That is what I had to shop by last week at the Circle Centre Mall in Indianapolis. The reasons I got for the pathetic "Happy Holidays" were they didn't want to offend and I don't want to get sued. I thought we were still in a free country and as far as offending Gap doesn't mind getting political. What kind of brilliant people are running your stores?
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Posted by Anonymous on 2011-12-22:
Don't blame the Gap. Blame the people who get upset over the word "Christmas." Retail stores can't do anything right for the holidays. No matter what they say or do, someone is going to be offended.
Posted by trmn8r on 2011-12-22:
This Merry Christmas/Happy Holidays thing is very widespread. The stores can't win.

Personally, I vote for Happy Holidays even though I am Methodist. They just had Hanukkah, didn't they?
Posted by FlitteringFirefly on 2011-12-22:
What are songs about Barrack and Michelle?
Posted by clutzycook on 2011-12-22:
Hanukkah is still going on. I think tonight is the third night.
Posted by FlShopper on 2011-12-23:
I would also like to know what songs about Barack and Michelle were being played.
Posted by JayByJay on 2011-12-23:
Yeah it is a free country. Let them have their right to say Happy Holidays.

It's not even Christmas yet.
Posted by Skye on 2011-12-23:
Sometimes you just can't please anyone. Someone will always end up being offended regardless.

I don't find it offensive if someone says Happy Holidays to me. After all, not everyone celebrates Christmas, and saying Happy Holidays, includes all cultures, and whatever holiday they celebrate.
Posted by Starlord on 2011-12-23:
Crystal recently sent me an email originally posted by Ben Stein, about being a Jew around Christmas time. It is a darn good read. Christians must remember that they are not the only religion on the face of the earth, and every faith group has their own holidays, traditions and beliefs. Why is it that Christians don't want to allow others what they scream about all the time, the right to worship as one believes. I am not a Christian, but I do not get offended when someone says Merry Christmas to me, any more than I would be if they said Happy Channukah or Happy Kwanzaa or Joyous Yule. Happy Holidays covers all the bases, since they all occur around this time of year. I call it the Festival of Lights. Merry Parted and Blessed Be.
Posted by Ben There on 2011-12-23:
In my office we have Christians, Jews, Muslims and even a Buddhist. We get lots of gifts and cards from vendors and partners this time of year, so it makes a lot more sense for them to say "Happy Holidays" on the cards and letters.

Instead of basing our thoughts of companies on what religion(s) they called out on their gift, we rise above stuff like that and think about important things like how much they spent on the gift, or deciding which of the cheddar/butter/caramel popcorn is best.
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Awful Return Policy! Buyer Beware!
Posted by Mari5 on 04/12/2010
CAPITOLA, CALIFORNIA -- I recently went to exchange a pair of jeans to the Gap.
It had only been a couple of days since my original purchase.
Just a basic exchange for a different size with receipt. Was I ever wrong.
I could return them but only for a merchandise credit that would be sent
in the mail. HORRIBLE POLICY!!! Beware. What an inconvenience. I will never ever shop at Gap stores again. This is a terrible policy. What happened to customer service? The Gap in our local mall just recently went out of business....with service that I received I understand why.
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Posted by Skye on 2010-04-12:
So even though you had your receipt, and just wanted an even exchange, they told you they would only give you a merchandise credit, and it would be mailed to you. Bizzare.
Posted by Venice09 on 2010-04-12:
And what happens if you never receive the credit in the mail? You end up with no merchandise and no credit. There was another complaint here about this happening at JoAnne(?), but I don't think the customer had a receipt.

I wouldn't shop anywhere with a policy like that.
Posted by FlShopper on 2010-04-12:
I've brought stuff back to The Gap before with no problem. Something sounds odd.
Was it a clearance item? Not every store takes those back...
Posted by Anonymous on 2010-04-12:
This does sound like something's not quite right. Was it an online purchase? Was is a clearance item? Did you wash it or wear it already? Here is the store return policy if purchased at a brick and mortar store. Online purchases need to be done by mail.

"Return Policy
We will accept returns of unwashed, unworn or defective merchandise at any U.S. store location within 30 days of original purchase date.
We will no longer accept returns of washed or worn merchandise.
Returns without an original sales receipt (or with an even exchange receipt) will receive a Merchandise Certificate by Mail for current selling price. Valid ID will be required.
All swimwear returns must have the original price tags and hygienic liner intact."

Please give more info.
Posted by Worker4 on 2011-06-26:
Venice09- When you return the items for a merchandise certificate, you receive a receipt showing the transaction. At the bottom of the receipt is a number to call if you haven't received it within 10 days.
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Misleading advertising and horrible customer service - Tracy, CA
Posted by Momtimes5 on 04/01/2010
TRACY, CALIFORNIA -- I went into the Gap today to buy dresses for my 2 daughters. They found 2 they liked and I was happy to see that the sign they were under read "30% off dresses". We went to the register to pay for our purchase but the discount didn't come up on the register. I asked the cashier about it and she asked another associate to check. The associate came back and said that the 30% off sign was only for the dress directly underneath the sign, and not for the dresses to the right and left. Mind you, the sign said DRESSES (plural). I asked the manager about it and she was disinterested in my concern and had a "take it or leave it" attitude. My daughters really wanted the dresses (they are 4 and 7) so I purchased them anyway. On my way out, I went back, took a picture of the display and the misleading sign and asked the manager for her name. I immediately came home, emailed my complaint to corporate and attached the pictures. I've been shopping at The Gap for years and I have never experienced such poor customer service. Two thumbs down!!!

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Posted by Ytropious on 2010-04-02:
Ok so where is this picture? I'm willing to bet it says something else OR has an item number on it specifying the dress or dresses on sale.
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When is a GAP store NOT a GAP store?
Posted by KarenH on 01/10/2010
SILVERTHORN, COLORADO -- When is a GAP store not a GAP? When you try to return something. Today I tried to return a present received at Christmas. The family member who sent it asked me specifically if there was a GAP nearby in case it needed to be exchanged. The receipt state it can be returned to any US GAP store within 30 days. Guess what, I drove 40 miles to the closest GAP store. This store is in an rural location and is a GAP Outlet store and they would not accept the return. They stated I needed to return the item to a GAP retail store only and within 90 days. Again I questioned the fact that it does not state that on the receipt. I also asked about the 90 days since the receipt states 30 days. Again, they changed their story and said it is no longer 90 days but now 30 days to return the item which gives me 10 days. When asked where the closest GAP store is located I discovered it is 140 miles away. I guess I’m stuck and they win. The items will not be returned since I will not be able to make a special trip to return this. Be forwarned, they do not even follow their own polcies as listed in their own receipt. I will not EVER shop at a GAP store again.

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Posted by Anonymous on 2010-01-10:
The outlet store is for the stuff they don't sell in the regular store. I'm not surprised they didn't take your stuff back. It's not a retail store.
Posted by ndrulez on 2010-01-10:
send it back to the family member. have them return it and send you cash. cheaper than driving 280 miles round trip for a pair of jeans. sell it on ebay/craigslist. trade with a friend.
Posted by Anonymous on 2010-01-10:
Sounds like its returnable at a Gap store not a Gap Outlet store.
Posted by Ben There on 2010-01-10:
Gap and Gap Outlet are two different entities owned and branded by the same company. They don't sell the same things which is why you can't return an item from one to another cause they can't re-sell it.
Posted by localgod on 2010-01-11:
The outlet store will not take the return as it is an "outlet" store and they cannot resell the returned merchandise as it is not a stocked item...mmm'kay?
Posted by momsey on 2010-01-11:
Yeah, a Gap is different than a Gap Outlet. Makes sense, doesn't it? The Outlet doesn't really sell current stuff, and it's not at full prices, so what would they do with your current season, full priced clothes if they took it back from you?

It is frustrating, but it does make sense.

Why did you tell the relative that there was a Gap nearby you if the closest one (that is an Outlet) is 40 miles away???
Posted by memoryx57 on 2010-01-11:
Apparently they're not real familiar with Gap and just didn't realize there was a difference..
Posted by Anonymous on 2010-01-11:
Well, youre family memeber asked you if there was a gap nearby and you said yes? 40 miles away? That doesnt seem very "nearby" to me. You assumed you could return the merchandise to an outlet. You should never just assume something without looking into it. I would either try to sell it on Ebay or give it to someone else.
Posted by Anonymous on 2010-04-06:
Did you know that The Gap & Banana Republic are the same store? If you buy something at The Gap, you can take it back to Banana Republic and vise versa.
Posted by Alison on 2011-11-28:
Gap Outlet and The Gap are not the same store. Gap outlet cannot accept Gap returns and vice versa. Sick of people assuming they are the same. And Taylor, it is true that banana republic is the owned by the gap, however banana republic clothing cannot be returned to the gap and vice versa.
Posted by TL on 2013-05-31:
Gap Outlet stores do sell current items, as do most outlet stores. They have a line of clothing made specifically for them, it's not just last season or stuff that doesn't sell. If that was the case outlets wouldn't be in business. But they do also carry some past season. The only company I know of that will take outlet returns at a retail location, and vice versa, is Eddie Bauer. Next time call the location, or go on the company website to find out. It's pretty simple.
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Poor Management and Return policy
Posted by Greeneyes00 on 01/03/2010
TUNICA, MISSISSIPPI -- Purchased 2 pair of gloves, a hat and scarf for a Bowl Game. Both pair of gloves started unraveling and had holes in several areas after a few hours of wear inside the car before ever arriving at the game. Less than 24 hours after the initial purchase we attempted to return them to the store, the rude manager said that since the items had been worn they would offer no return or exchange.???? I asked if the gloves were supposed to only last 1 day? Her reply was Sorry, it says so on the receipt that there are no returns on worn merchandise. Another Gap worker stated that they had a entire basket FULL of these particular gloves with the same problems. I am not sure why a store would not stand behind a product within such a short time period when it was obvious the merchandise had quality problems. Gap has lost a family of customers.
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Posted by momsey on 2010-01-04:
Have you brought your complaint to the corporate office? Sounds like a bad manager, and this is a situation where it might do something to go above her head and let them know how she runs her store.
Posted by Greeneyes00 on 2010-01-04:
Hi momsey, I just got off the phone with (corp.) spoke with Lisa who was nice and/but resulted in her calling the store I shopped at....my offer was AT MY EXPENSE to return the items to the Tunica store and they would take a look at them and see if they are defective but there was no guarantee anything would result from this other than they would have my defective items, money invested in the original purchase and shipping costs. I guess it was not good enough that I was there in person with the unraveling items! I have never experienced such a cluster of customer support with any other merchant.
Posted by bcd on 2010-01-04:
If they are receiving an excessive number of returns on a product then they should discontinue selling that product.

What is the brand name of the gloves?
Posted by Greeneyes00 on 2010-01-04:
They are Gap tags. I have taken some photos and hope to get them transferred and posted soon I am having a connection issue at the moment.
Posted by Anonymous on 2010-01-04:
Seems like Gap has a bad return policy. Will make me think twice about purchasing anything there. I mean the manager should have at least offered an exchange. Gap, who says they have "dependable" clothes, should stand by their reputation. I would defiintely contact corporate. If they do nothing, I would send corporate a package, with the hats and gloves inside, and explain to them they can keep their diffective merchandise, you will never shop there again and be sure to tell everyone about your problem with them. I bet you get a response.
Posted by momsey on 2010-01-07:
That's horrible, Greeneyes! I thought in most situations like this, corporate would fall over themselves to make the customer happy. I mean, the gloves can't cost that much, and if a customer is taking the time to call and complain, they really should suck up the cost of the gloves in order to keep that customer.
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Gap Credit Card SUCKS!
Posted by Idoni808 on 11/18/2009
Let me preface this with the fact that I am over the age of 40, live a responsible life, I am very responsible with my credit cards, and always pay my gap card off. I only use it to get the percentage off.

So, I had a $40 balance a month or so ago, and decided to pay my account off online. I pay for many of my bills online and I am not a computer novice, so I know how to pay bills online. I never rec'd anything saying the charge did not go through, and since I thought I was finished, I logged off.

The next month I get my statement saying that my check was returned and was charged many different charges to rectify this. My $40 bill was now $116. I knew I would get no where with customer service because I had called and complained about another incident and I got absolutely no where, so I decided to pay the bill, by mail and earlier then stated on the due date.

Yesterday, two weeks before my bill was even due, I rec'd a note from a collection bank saying they had contacted me many times about this and that this bill needed to be paid in full. HELLO?? I quickly went to my wallet, took out my Gap card and cut that little sucker up as quickly as I could.

I would be very careful before you take on a Gap card... I will never have one again.

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Posted by Anonymous on 2009-11-18:
"I never rec'd anything saying the charge did not go through, and since I thought I was finished, I logged off."

Did you not happen to notice that $40 dollars wasn't taken out of your checking account?
Posted by JR in Orlando on 2009-11-18:
I like the part where she talks about being responsible and always paying the card off, but then states that in the past: "I had called and complained about another incident and I got absolutely no where." That implies this incident was not the first time she had payment problems.

I pay my bills by check through the mail, as soon as they come in. I keep a log and 7 days after I mail the payment, I call the credit card company and check whether it is received (this is before due date). Since I only have a couple of cards (business & personal), this takes like 5 minutes.
Posted by Anonymous on 2009-11-18:
Cut up the card for an error it sounds like you made? Why would you cut your nose off to spite your face?
Posted by Anonymous on 2009-11-18:
How is tearing up a gap card that charges you $76 bucks in fees on a $40 balance cutting your nose off to spite your face? Tearing the card up sounds like a very wise thing to me.
Posted by Anonymous on 2009-11-18:
Stew, not having the card in the first place is smart. But come on. The first sign of trouble she cuts the card up? Well, now she can no longer buy Gap on credit.
Posted by Anonymous on 2009-11-18:
Wouldn't that be a good thing, LadyScot?
Posted by Anonymous on 2009-11-18:
Yes, it would be for me. BUT...the OP is complaining about Gap, which means she at least WANTED and liked the card. Now in a fit of anger, she no longer has it.
Posted by idoni808 on 2009-11-20:
Well, bearkatkitten... I don't watch my checking account after each transaction, and since it was in the middle of the month, I didn't get my statement until after all this took place. My mistake, I thought since I pay my bank card, my electric bill, my phone bill, and my mortgage online with no problem... this would be the same.

JR... the other incident I called about was not a payment problem, you assume too much here. It was about a return.

LadyScot... I cut up the card because I don't want any more fees, I will use my reliable bank card with a much lower apr, and the I have no problem paying online with.
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Gap new return policy
Posted by Rovered708 on 10/26/2009
SOMERVILLE, NEW JERSEY -- Gaps new return policy stinks. My wife tried to return a pair of pants that were too small for him. She purchased them 37 days ago (back to school stuff). The store refused to accept return because it was beyond the 30 days. She had receipt but that did not matter. they would only give her the sale price which was 10 bucks less than we paid. Well I guess we did not expect our son to grow so fast, but I guess that is what kids do. so to sum it up, GAP just lost about a thousand dollars worth of business each year from us alone because of 10 bucks!!! pretty bumb business move especially in this economic environment. Good luck GAP. See you when you are liquidating all your stuff like circuit city.

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Posted by Anonymous on 2009-10-26:
Did your wife bother to check the back of her receipt for the return policy? If it's on the back, it's not new. It's probably been there, in place, for quite some time.
Posted by i_am_canadian on 2009-10-26:
I don't think you'll see them liquidating any time soon just because you can't follow a return policy, which I am willing to bet was posted in numerous locations in the store, and most likely on the back of your receipt.
And from what I gather with this, she bought the pants for your son and a little over a month later, he outgrew them? They're not running a free clothing rental business.
Posted by Ytropious on 2009-10-26:
You can't expect them to take something back after their policy states they will. WHY did it take you 37 days to determine pants don't fit. That is your fault, not the stores.
Posted by i_am_canadian on 2009-10-26:
I think what occured was, during that 37 day time frame Junior took a growth spurt (any parent knows they can happen overnight) and the pants no longer fit.
So (s)he thought that since he outgrew them, they should be entitled to a refund, even if it fell after the return period. Sorry, doesn't work like that.
Posted by Anonymous on 2009-10-26:
I think it's cute that you really believe the lack of your business is going to hurt the GAP so much. I wonder if they have a contigency plan for such crises?

Fact is, if the GAP was a place where you found good clothes at a reasonable cost, you're the one who will lose out over your refusal to shop there. You and that gigantic son of yours.
Posted by Ytropious on 2009-10-26:
After re-reading this it seems you don't mention if your son never wore the pants or if he was wearing them this entire time and grew out of them. It sounds like the latter. In which case there's no such thing as a free upgrade, which is exactly what you're looking for. There is absolutely nothing the store did wrong here. A) Why would they take them back after the normal return period and B) why would they take back USED pants?
Posted by Skye on 2009-10-26:
Since the return policy is for 30 days, then why do you feel you should be the exception?? 30 days means 30 days, not 37.

I bet you'll continue to shop at the Gap. It's silly to cut your nose off to spite your face.
Posted by Anonymous on 2009-10-26:
I'm sure they'll survive without your future thousands. What would not make them survive is making exceptions everytime someone wants one.
Posted by andbran on 2009-10-27:
i will spend the thousands there. i like shopping there and know how to read a reciept.
Posted by Anonymous on 2009-10-27:
I know to to read a receipt too. WHY do people ALWAYS think they should be the exception to the rule?!
Posted by Buddy01 on 2009-10-27:
justthefaxx, that is exactly what I was thinking. It is why stores had to tighten their return policies.
Posted by Eloise on 2009-10-27:
The return policy is 30 days, not 31 or 32 and certainly not 37. You may not like the return policy but it is what it is.
Posted by spiderman2 on 2009-10-27:
My kids wear uniforms to school. I bought my youngest 3 pairs of pants about two weeks before school started. By the second week of school, they were too short. It never occured to me to do anything with them but give them to someone whose kid is shorter than mine! I had to go buy him more pants. Kids grow quickly and there is always a chance that something that fits one week may not fit the next. Its part of life with kids. A 30 day return policy means 3-0 days, such is life. If this is the worst thing that ever happens to you, you will lead a blessed life.
Posted by Anonymous on 2009-10-27:
Another person who wishes an entire company goes belly-up just because they didn't make an exception for them. What a great country we live in.
Posted by Anonymous on 2009-10-27:
Yaya, nowhere in the review did the OP wish for the company to go 'belly-up'. The OP merely surmised that due to the Gap's customer unfriendly ways that the GAP would suffer the same fate as circuit city. Let's not put words into the OP's mouth.
Posted by Anonymous on 2009-10-27:
Read the last sentence stew. They may not have used those exact words, but they do wish ill on the company
Posted by Anonymous on 2009-10-27:
Yaya that is your assumption. The OP never stated they wished the GAP to go 'belly-up'. In fact they wished them 'Good Luck'.
Posted by JR in Orlando on 2009-10-27:
Pride goeth before the fall. How do these people have the time to find new stores to shop at? I go to the same stores I like because the price is right and they have what I won't. If they enforce the refund policy or don't smile at me, why would I quit shopping there. I'll teach them - I'm going to run all over town looking for another place to shop, pay more perhaps, and not get exactly what I want - but that will show them.
Posted by spiderman2 on 2009-10-27:
somehow Stew, I don't think that was a sincere good luck!
Posted by Anonymous on 2009-10-27:
Stew, get a life and stop nitpicking every comment I make. This obsession you have with me is getting pathetic
Posted by jktshff1 on 2009-10-27:
2nd spider and yaya, the op is quite clear in the insinuation that gap going out would please him/her.
Posted by Anonymous on 2009-10-27:
Yaya, I'm entitled to my opinion about your opinion about my opinion and so on. This all started because you made an erroneous assertion that the OP wished for the GAP to go 'belly-up'. I merely accurately pointed out that the OP never made such an assertion. Everybody can assume what they want but bottom line as usual I was factually correct.
Posted by SteveWiginowski on 2009-10-27:
If Gap refunded you your full price, and then re-sold the pants at $10 less than what you purchased, then they lost $10. If this were to happen 100 times throughout all of their stores, then that would cover your thousand dollars that you spend a year.
Posted by rmsk on 2009-10-27:
I still don't understand why people think they should be entitled to return items back to a store. It's a buyer beware world, and there's no law that says a store has to take back merchandise. It's strictly a courtesy, and stores are free to set whatever policy they wish. If your return doesn't meet the policies, then why act so entitled when the store denies the return.
Posted by Anonymous on 2009-10-27:
Actually, Stewie, it WAS implied: "Good luck GAP. See you when you are liquidating all your stuff like circuit city."
Posted by ticia232 on 2009-10-27:
I was going to comment on that Lady, but as Stew has mentioned several times the OP didn't wish harm to come to store, the OP only implied that it was coming to them. But to stew it seems that the employee is ALWAYS wrong even if they are simply following policy that they have no control over. (I guess the employees are supposed to circumvent the policy and lose their jobs to make them happy.)
Posted by punxnotdead80 on 2009-10-27:
"Good luck GAP. See you when you are liquidating all your stuff like circuit city."

It's cute how you think the Gap is going to go belly up. Plenty of other people who go for their "garanimals for adults" where you came from.
Posted by i_am_canadian on 2009-10-28:
Frankly Ticia, I don't think that Stew has ever set foot on the other side of the counter in his entire life. If I'm wrong he can correct me, but I think he's got too arrogant of a mindset to ever work in a customer service job.
Posted by i_am_canadian on 2009-10-28:
That is a possibility. Maybe he does work in a menial job, and arrogance is the only thing that shelters him from the truth that he is no better than anyone else.
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Posted by UnhappyOkie on 09/10/2009
Received my GAP VISA bill and noticed a statement on the bill that I had triggered a penalty rate. Called and found that this had occurred because I had been late on my payments twice in a calendar year, once in Feb 09 (1 day late) and once in Aug 09 (4days late). I have had this card since Nov. 07 with no other late payments. They also indicated that they have shortened their billing cycle to 23 days. I asked if they offered any grace period the response was that (in my case) they sent the bill on Aug 24th, due on Sept 16th and that this should suffice as my grace period. I am one that gets paid every two weeks, so the dates of my checks vary from month to month. My frustration lies in the fact that there is no variance in their policy.
Some may say that being late at all is my fault, which I accept. However, every other card I have has anywhere from 7 -10 days of grace period. I presume this is to allow for potential delays in the postal service or things of similar nature. To me this is another example of the "bullying" tactics of credit card issuers we hear about daily. I have since closed my account and called GAP to let them know they have lost my business until such time as they reevaluate their relationship with the credit card holder. Who by the way is GE Money Bank. Once again my fault for being late (1 day & 4 days). So for all out there, beware, no lenience at this place. And to add had I been 10 days late or more, my mouth would have remained shut!
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Posted by CSD on 2009-09-10:
7 day grace period? My major credit card hits me with the late fee if its one day late. But then I shouldnt complain as it is late.
Posted by trp2hevn on 2009-09-11:
"However, every other card I have has anywhere from 7 -10 days of grace period"
Could you please clue me in to what kind of cards those are? I've never heard of a credit card or department store card with terms like that. I'm suprised that you didn't get that penalty rate after the 1st late payment.
I get paid every 2 weeks as well, so I know what a hassle that is. I make credit card payments twice a month. At least the minimum due each time. That way, I know that somewhere in there I won't miss my payment and get a late fee.
Posted by skelly39 on 2009-09-11:
There is no grace period. If you know when it is due, you should be paying it when it is due. It shouldn't come as a surprise to you when you get a bill. If they have an online system, you can use that to find out when your due date is. trp2hevn is right-schedule your payments to coincide with your paydays so you don't forget to pay it.
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Gap- The Worst I've Ever Been Treated
Posted by Angrygapcustomer on 08/20/2009
HOUSTON, TEXAS -- So today I go into GAP and their manager or assistant manager (I think it was assistant, but I'm not certain) tells me that gap is having their “buy one shirt get the second for free” as long as it's the same price or lower. I find two shirts but one is a size smaller so I ask one of the sales representative to get me another size (A young Asian female cashier checked on the computer and it said they had 7 in the back)

So she sends a young man back to the storage room to get it for me and the man comes back out and says "The shirts are in a box at the bottom and there are too many boxes on top of it for me to get to the shirts". I told him “Ok, I can understand that and see how that might be a problem”. The young cashier (young Asian female, early 20's-mid 20's)who had the young man look for the shirt for me saw what had happened so I grabbed a polo which was 10$ more and asked her since ya'll won't get me the shirt I want could I substitute the polo and be charged for the cheaper of the two, and the young cashier said yeah I can do that.

So I go to the fitting room to try the polo on to make sure it fits then I head to the checkout line. There were two cashiers which were the young Asian female and another lady, the other lady ended up checking me out. I tell her what had happened and what the young cashier had told me so the manager (or assistant manager, like I said I’m not sure what her title is) swings by to see what’s going on. I then proceed to tell her what the young cashier told me and the young cashier LIES and says “No, I didn’t say that”. I honestly couldn’t believe that she was lying right in front of me. I have a good feeling the reason she was lying was so she wouldn’t look bad in front of her superiors and that she wasn’t allowed to charge me for the cheaper of the two shirts in the first place. Then the manager/asst. manager proceeds to scold me like a child in front of a line of people about how she already told me how the “buy one get one free” works and how just because the computer says they have 7 shirts in the back doesn’t really mean they do. On top of that she says “if you went in the back to see how many boxes we have you would understand”.

I have honestly never been treated like this before in ANY clothing store, or let alone any store. This is by far the worst shopping experience I’ve had and feel that the young cashier should be fired for lying and the manager/asst. manager should be fired for how she handled the situation.

*This happen at the GAP in the galleria mall in Houston, Texas 77056 on 8/20/2009 around 12pm-12:30pm

• The lying cashier –Young Asian female around early 20’s-mid 20’s (could possibly be younger then 20)
• Manager/Assistant manager (not sure what her position is) Older Caucasian woman maybe late 30’s-early40’s who had glasses/blond hair and seems a little strange.
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Posted by skelly39 on 2009-08-20:
You sound like a pompous jerk. I wouldn't move a box one inch for you with that attitude. Oh, and what's the deal with pointing out what nationality everyone is? Who cares? Doesn't make you right.
Posted by Anonymous on 2009-08-20:
You tried to pull a fast one even though you knew the terms and conditions. Your fault!
Posted by Anonymous on 2009-08-20:
OK, now seriously... if you were the guy, would you come back out and give a story about there being too many boxes on top, or would you just say there aren't any? The post lost me then and there.
Posted by Anonymous on 2009-08-20:
You sound like a jerk dude.
Posted by BokiBean on 2009-08-20:
Ok, let me be the horse's ass again and say that this guy had every right to complain if the store acted like his complaint says.

1) They wouldn't get the shirt out of stock 2) They promised him another shirt at the same deal 3) They embarrassed him at the counter 4) The clerk denied she ever offered him the sale

WHY would he ever go up there and say that's the way it happened if it didn't?
Posted by Anonymous on 2009-08-20:
We agree with Wally wholeheartedly!

Signed, The lying cashier –Young Asian female around early 20’s-mid 20’s (could possibly be younger then 20)

• Manager/Assistant manager (not sure what her position is) Older Caucasian woman maybe late 30’s-early40’s who had glasses/blond hair and seems a little strange.

I thought that we were all supposed to be color blind in the age of OBAMA?!!!
Posted by BokiBean on 2009-08-20:
zz, a lot of time don't you think these posters are just trying to get across "who" actually waited on them, since they didn't get names?

I don't take offense at race/creed/religion being brought up to describe someone.

I mean, why is it ok to say "hot asian chick" or "well-hung black dude" but its not ok to say "asian chick who waited on me and fouled everything up"?

I ask you, cause you Da Man.

And skelly, I mean absolutely nothing about your post. Its easy to see what you mean. I'm just asking zz cause he'll set me straight.
Posted by saj80 on 2009-08-20:
So, dude, when are you going to stop starting your statements with "so"?
Posted by Anonymous on 2009-08-20:
The clerk painted herself into a corner by hooking the guy up with a more expensive shirt and lied to MGMT to save her job.
On the other hand instead of the said customer going to MGMT as soon as the guy said that he couldn't get to the shirts, he tries get on over on the clerk. If you don't play by the rules someone is going to get burned!
The Gap isn't a Flea Market.
Sux, huh? (BAE)
Posted by Anonymous on 2009-08-20:
Boki, on the review side I do nothing of the sort and furthermore, I don't think that it is necessary to label a person unless you are giving a POLICE STATEMENT. It makes no difference what they are here.
I don't take offense BUT I deem it unnecessary and will continue to point it out. This is MY 3 CENTS as well as it is for the thought police of this site.
*gets a standing "O"*
Posted by BokiBean on 2009-08-20:
Yeah but I think a lot of posters DO think it matters who they are talking about. Some of them are forwarding their complaints to the company website...maybe they didn't get a name, and think they need to describe who they dealt with.

I wasn't accusing you, hon..I was askin. I always describe people by their particulars. I'm asking you...is it racist?
Posted by BokiBean on 2009-08-20:
Ok..lemme start over. If I go buy a ring today and I deal with a nice young hasidic jewish guy..I'm gonna say, "I bought this great ring from a jewish guy with those funky curls hanging down".

Spank me.
Posted by Anonymous on 2009-08-20:
No it's not racist.
Af far as the forwarding to corporate, that makes a lot of sense when you don't have names. I have called businesses with only a description so I will give you that but that's ALL!!!!!!!!
Posted by BokiBean on 2009-08-20:
Well I'm just a stupid white girl sitting at home on a computer..I had to hear it from you. =)
Posted by jktshff1 on 2009-08-20:
Boki, I'll spank ya till it feels good! LOL
Posted by Anonymous on 2009-08-20:
*hands JKT her cat-o-nine tails*
Posted by BokiBean on 2009-08-20:
Hahaha! Promises, promises... ;)
Posted by goduke on 2009-08-20:
Remember the Gap Girls skits from SNL?

Posted by moneybags on 2009-08-20:
So, Did you buy anything or did you tell them to "Keep all of it!" Money talks, disgruntled customer walks!
Posted by PepperElf on 2009-08-20:
you should have asked for a raincheck then for when they had the shirt available
Posted by Anonymous on 2009-08-20:
I loves me some gap!
Posted by Angrygapcustomer on 2009-08-21:
Skelly, what exactly makes me a "pompous jerk"? I didn't get an attitude until the cashier flat out lied in front of her manager and me about what she had told me. If that wouldn't cause you to be bothered then you seem like a person who might get walked on a lot. Also, I pointed out their race and descriptions so that the people of Houston who shop at the GAP in the galleria can identify who they are and steer clear of them so they don’t have to go through a possible similar situation. For those of you who are complaining about me using what ethnicity they are please don't be that person who tries to play the race game.
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