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Garden City Dodge Jeep Chrysler


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Hidden Fees on Steroids
Posted by RP718 on 05/05/2009
GARDEN CITY, NEW YORK -- Went to this dealer after seeing one of their deals advertised on the internet. Once there, I was told that I had to finance half the price through them in order to get the advertised price. I was annoyed, but decided to go ahead and do it since I figured I could just pay off the loan right away. We signed an agreement for the negotiated price, left a deposit, and I returned a couple of days later to pay for and pick up the car. Aside from the car not being ready, I sat down with the finance person and discovered that there were approximately $3000 in hidden fees that I couldn't even explain to you even after having them explained to me twice. On top of all that, you're forced to buy the extended warranty or else get penalized with a higher interest rate (remember, I wanted to pay cash in the first place), as well as additional fees on top of that.

To top it all off, I was told that I had to put down $2000 less for the down payment so I could finance more. I didn't expect all this from a certified dealer (I wouldn't even expect it from a no-name car lot). Absolutely ridiculous.

     
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Posted by ejack053824 on 2009-05-06:
Easy Solution....Walk away. Since you didn't sign any finance papers you can do just that. Signing a paper for an agreement on the price doesn't obligate you to take the car. Just walk and I guarantee you within an hour...those ski masked wearing bandits will call you back.
Posted by Anonymous on 2009-05-07:
You never have to purchase an extended warranty.
There is no reason why the interest rate would have been higher without it. If you do not wish to keep it, go back to the dealer and cancel it. If you just purchased it, the full refunded amount will go back to the bank to reduce the principal amount of the loan.
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Great Treatment from a car dealership!
Posted by KED on 08/28/2007
GARDEN CITY, NEW YORK -- I am always the first person to complain when I do not receive the treatment I feel I deserve as a consumer so I think it is only fair to say something positive when a car dealership of all businesses exceeds my expectations. Here is what happened, my wife was conducting research online for our next mini-van. She found an internet special on [their website]. This dealership is about an hour from our house and the deal was significantly lower then any price we had received locally. My wife called me at work to tell me that she wanted me to go to our Garden City Dodge Chrysler Jeep to meet her to buy a Dodge Caravan at a significantly lower price then anyone else. I told her I was not driving all the way there only to be switched into a more expensive vehicle. I am a firm believer that when things sound to good to be true they usually are. Luckily for me my wife drove to Garden City Dodge Chrysler Jeep without me. She called me this time only to rub it in my face that she had purchased the car at the price that I told her was too good to be true. She still teases me about this one. What is even more mind blowing is that she finished the entire transaction in about 1 hour.

Thanks guys from Garden City Dodge Chrysler Jeep! You really are the best.
     
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Posted by sarahnkrystal on 2007-08-29:
It's always nice to hear a compliment in a world of complaints.
Posted by Ponie on 2007-08-29:
Not only in a world of complaints--but for a car dealership. :)
Posted by Anonymous on 2007-08-29:
Kudos to them.
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Completely Disgusted!!!!!
Posted by HumptyDumpty on 10/17/2006
HEMPSTEAD, NEW YORK -- I had an absolutely horrible experience at this “Garden City’ dealership (which is actually in Hempstead, so even the name is a lie). Between the salesman I worked with (a Humpty Dumpty look-alike), the financial manager and the general manager, they each told a different lie every time I went into the place. After being shown a car that was listed on the internet for a competitive price, I test drive the car and am given a price that’s actually $6000 more than what’s advertised!!! When I tell the sales guy, very specifically, what I want to pay and over what terms he says he can do that. So I leave a deposit go home to think it over and call the next morning. I’m told that the price we agreed to is still good and that he’s going to run the financing application. So I go back, presumably to finish the paperwork and pick up the car. Wrong. When I get there, the financial manager gives me a whole set of payment plans that exceed what I had originally agreed on by thousands of dollars. (I also had a signed quote which meant nothing). When I say the sales person told me something completely different, the sales manager tells me he doesn’t know where the sales person got his numbers from. So I ask for my deposit back so I can leave. Surprise, surprise -- the safe is locked. I’m sure they could have unlocked quite easily to accept a deposit though. So I left without my deposit because I was so ready to get out of there. I told them I’d be back the next day for my money. The next day the sales guy calls me to keep trying to pressure me into buying this car, I tell him no thanks, and I’ll be there in the afternoon and not to give me any more run-around stories as to why I can’t get my money back. Surprise, surprise—he calls me back telling me no one can cut the check that day, I’ll have to wait four more days. So I say let me speak to the general manager, he says he’s not there. By this time, I found out about someone who had a similar problem with the SAME EXACT DEALERSHIP who was given excuse after excuse and was being jerked around for about a month before someone had to go up to the dealership on his behalf and get his deposit back for him – on the same day this was happening to me. So I know someone was there to cut a check. When I arrive at the dealership, surprise, surprise, the manager is there. Needless to say, the situation was not pleasant, cops were called, the sales guy found some courage when the cops came and began cursing at me and my companion (so much for customer service) and when I called the next morning for my check, they said they had it.
Garden City Chrysler Jeep Dodge is a corrupt business ran with deceitful and sloppy business practices. I would strong suggest NOT BUYING A CAR FROM GARDEN CITY CHRYSLER JEEP DODGE. The people are greedy and dishonest, well most of them any way, because there were at least 2 sales people who conceded to us, in front of the cops, that the business is shady and that they knew where we were coming from.
     
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Posted by Anonymous on 2006-10-17:
To save some aggravation if this scenerio ever happens again, contact the Motor Vehicle Administration. That is the organization that controls dealer licenses and has the most influence over the dealer. Good Luck
Posted by dealer4 on 2006-10-29:
as the owner of garden city jeep i am sorry that you were mistreated.. and it is my policy to refund any customers money who leaves a deposit and decides to cancel for any reason... im sorry that you were there when i wasnt to sign the check and im sorry that you feel that you were misled. The salesperson that you spoke to is no longer employed at the dealership.. I know that this would not bring back the trust in the dealership... for I have spent a lot of hours trying to train and promote great customer satisfaction and will continue to do so... so that folks like yourself will get the proper treatment... Again Im very sorry for the bad treatment that you incurred
Posted by hillurone on 2007-12-01:
I had a pleasant experience with them they treated us with respect and honesty and i would recommend them to anybody.!!!
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