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$114.00 in fees 20% restocking 15% Credit fee,+shipping on their mistake.
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I recently purchased a Garmin Nuvi 465LMT (NOH Includes One Year Warranty) Widescreen Truck Navigator (010-00786-01) Cost: $284.95 which I ordered from the Factory Outlet Store.

Instead of sending me what I ordered, they sent me a Garmin "465T” Cost: $224.95 They also sent me the Garmin nuMaps North America with downloadable disc that would give me the lifetime maps.

With this download the "465T" has the same features as the 465LMT; so they claim that I did get what I ordered.
If I wanted a 465T, I would have ordered it somewhere else. (I could have gotten it cheaper and gotten a better deal on the lifetime maps) The reason I purchased from this store was because they had the BEST DEAL ON THE "LMT"!
I call the outlet store and told them there was an error in my order and asked if they could exchange it. They were very adamant that I got what I ordered. They told me to call Garmin and they would tell me it is an "LMT with the download. I called Garmin they told me there are two different models just as I had expected. Garmin asked what my serial number was, and he verified that the unit I have is a 465T. Garmin did verify that it would have the same features with the download; but it would still be a "T" not an "LMT".

I called the outlet store back and they continued to claim I have what I ordered, they said I could exchange it, but I would have to pay for the shipping and the initial shipping on the first item they sent me and a restocking fee. I asked to talk to a supervisor and she started talking over me, and told me I have what I ordered and then she hung up on me.

It would seem that I can't get a refund (per their policy) because it is a refurbished item. If I exchange it, I risk having to pay about $15.00 in shipping, then a restocking fee of 20% ($57.00) plus the possibility of a 15% credit fee of $42.75. So if I am willing to pay $114.75 I can get what I ordered to begin with!

I filed a claim with my credit card company and they are looking into it (they take situations like this and try to help you get your money back) I also contacted our local news with a "You ask, We Investigate" segment and hopefully they will be interested in this kind of problem. I also filed a claim with the BBB.

Stay away from this store. I wish I would have known about this web site before making my purchase.
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trmn8r on 09/07/2011:
This is an interesting issue - I hope that you obtain a satisfactory solution.
At Your Service on 09/08/2011:
It is interesting. The part I find interesting, though, is that everyone, including the O.P., is in agreement that the two are identical except for a couple of letters in the models description -- even by this account. That being the case, and claiming they could get it cheaper and just as satisfactorily somewhere else, why wouldn't the O.P have ordered it this way to begin with?
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Doesn't Honor Its Warranty
Posted by on
Rating: 1/51
OLATHE, KANSAS -- I bought a Garmin Nuvi GPS unit. From day one, it powers off and back on sometimes when I touch the screen, which is annoying and dangerous in high traffic times. I contacted Garmin while still under warranty. They replaced it with another unit with exactly the same problem. Garmin gave me some troubleshooting steps. When they didn't work, they refused to do anything more, saying it's out of warranty. They never fixed it while it was under warranty! They actually had the nerve to offer a discount off the purchase of a new one. They want me to give them MORE money after the first one didn't work!
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Garmin support wait times AVERAGE 30 minutes
Posted by on
OLATHE, KANSAS -- Garmin products are pretty good. I love my 305. However, I have used their on-line ordering service twice and both times it took more than double the amount of time promised to get my order.

Turns out this time, something (still don't know what) was on communication during the ordering process letting me know there would be a delay. After two weeks (was supposed to take 5 days), I inquired and was told "something" was on backorder. Two more weeks has passed and still nothing.

I decided to give their customer service line a try. I thought I had heard wrong when the recording said the wait time was "30+ minutes" so I called back. Yep...30 minutes. I finally got an operator who sounded like my grandmother who told me I had no choice and "that was the hold all day every day". Her words exactly.

Decided to do a little research and found that there are loads of people who are furious because they can't get support for their products. WHO THE HELL HAS 30 - 40 MINUTES WAITING? These are not cheap products.

If Garmin has the millions of dollars it takes to sponsor a Tour de France team, they should invest the money it takes to put into place a reasonable on-line ordering service and enough technical/customer support people.

This Kafka-esque experience can only be remedied by A viral, grassroots groundswell. If you've had this problem, please forward this to your friends and associates. Maybe we can get Garmin to do the right thing.
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Anonymous on 07/17/2009:
There are a number of Garmin user forums. You might get better and faster support by reading those forums. As to ordering items try to see if you can get it locally. Since you have already waited a month I suggest you cancel the order before its too late.
nstigator39 on 07/17/2009:
I have had three Garmin units and had problems with all of them. I found that it is easier to just return them than to try to get customer service. Costco or Samsclub will let you return them with no hassle, better than spending an hour online with someone who cannot tell you anything you didn't already know.
PepperElf on 07/17/2009:
wow. I have a Garmin but only a handheld. my bf has them too - handheld with radios.

never had any problems.
except that they're not mac compatible ... but the product's always worked wonderfully
Eagle Advisor on 08/17/2009:
Garmin Customer Service is terrible!!! I have been fighting with them for 3 months to get a refund of $49.99. The online system for getting a subscription for traffic alerts for my 660, didn't give me enough information to determine which of the 2 offered was correct for my unit. With a 50/50 shot, I of course chose wrong. After a few days of fighting the unit, I called and then was told that I had the wrong subscription. The subscription I needed was $10 more and they would process the refund immediately. I went ahead and purchased the correct traffic alerts subscription, installed it and it works fine. Now then 3 months and counting, I still do not have my $49.99 credit back to my debit card account. I keep getting told it may take months for the credit to appear. What a load of BS. They took my money in seconds from my account, it should only take seconds to get it back! I recently had a refund from another online company and I got money back from them in less than 24 hours. After about 6 emails back and forth, I'm ready to step up my action against them. Anybody else have a similar issue with Garmin?
cmenow on 02/18/2010:
You've got it, GARMIN just today still has 30-35 minute hold times for customer support in the automotive area. Held for this long, received service a deaf dog would have felt disrespected after receiving. Garmin admits there is a problem, and so in the past have they. I was left with an explination that an update would be released soon (4 months ago) resolving the route optimization of my 885 nuvi. Today I was told there is no fix in the works, and I was basically stuck with my problem. After several calls to Garmin, they continue to give me the run around, putting me off as another angry customer that just wants something for free! I want a unit that works, I expect that at the least.
jktshff1 on 02/19/2010:
have 2 Garmin nuvis, etrex and a golf one. never had any problems.
tnchuck100 on 02/19/2010:
Their hardware is very good. Their customer service is non-existent. I have wondered why Garmin has sooooo many GPS models. That, in itself, probably contributes to their inability to support their products.

My personal experience with them is as is described here. I also find their website convoluted and difficult to navigate and locate what you need. Several years ago, when I registered my unit, I subscribed to their email update notification. Never got any update notifications. But about every 3 to 6 months I would gate a "subscription verification" email. Something you would expect once at the time you sign up.

As I said, the equipment is good but Garmin itself is dysfunctional.
PepperElf on 02/19/2010:
though... ever call computer tech support?
that's a similar wait... only computer tech support takes longer.

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Outdated Maps
Posted by on
CAMDEN, SOUTH CAROLINA -- Last year I purchased a Garmin Street Pilot 340 GPS navigation system for my car at a cost of $399.99. I was very disappointed to find that when I purchased it the maps were already outdated. Streets that had been built for 5 or more years simply did not show up and addresses that I tried to input were not accepted because they were not in the data base.

I complained to Garmin about the outdated maps and they offered to SELL me (for my brand new GPS unit) an updated map set. I purchased the updated map set (Cost was $75.99) and received a CD and I installed the update. Guess what? The maps are STILL outdated. My daughter's subdivision has been built for at least 5 years but when I drive to her house the GPS unit shows me in the middle of nowhere and not on a street. Her address is not in the data base, therefore it cannot be entered in the unit.

Additionally, the GPS unit fits onto a small mounting arm that attached to the windshield of my car. There is no tensioner device so the unit can be positioned where you want it consequently it flops around and continuously droops face down on the dash.

Bottom line is I certainly cannot recommend Garmin as a GPS navigation unit and will never buy another one.
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User Replies:
Anonymous on 02/28/2008:
So why didn't return it for another brand that would have more up-to-date maps instead of paying $76 for a CD?
Southern Gentleman on 02/28/2008:
Because that was not an option. Try it and let me know how you do.
Anonymous on 02/28/2008:
Southern Gentleman, this is good to know because I was going to buy one now I will shop around, Thank's for the info!
jktshff1 on 02/28/2008:
I have the Garmin nuvi and have had it for a couple of yrs. works great. tom tom and the others did not compare.
Anonymous on 02/28/2008:
I've had a Garmin Nuvi for over a year and it hasn't let us down yet--except in Boston where the streets are constantly being closed and reworked. Otherwise, it has worked on the east & west coasts and everywhere in between. Our model was more expensive, but I don't know why that would matter. BTW, on their website there is a place where you can get free updates that correlate to your particular GPS. We do that occasionally to fix bugs that may have occurred with the original software.

I hope you get the problems with your Garmin resolved Southern Gentlemen. Thank you for the post.
umbriago on 12/08/2008:
My Garmin doesn't like freeways. I cannot find a way to contact Garmin without paying "FixYa" $9.95 for an email or $14.95 for a tech call. Never had this kind of service before !!
Wet Doggy Kisses on 12/13/2008:
I too bought a Garmin in Sept and bought it for $ told me immediately that updated maps were available. I just recently downloaded it as I moved to a new state, with the idea it will help me navigate for errands and everyday trips. Unfortunately my new home address does not show home was built 5 years ago. It cost me $70 to update the map and my home isn't there. I am quite disappointed. Other aspects of the Garmin have been great.
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Short battery life
Posted by on
Some time ago I purchased a Garmin NUVI 650. It was not a cheap unit. It lasted about 6 months before the rechargeable battery died. I complained to Garmin about it and also about the fact that the user cannot service (change the battery). At that time they had me send the unit back. What they sent back looked like a used unit and they did not even bother to transfer all the info from the old unit to the new one. The second unit lasted about 6-7 months and the battery has died again. The only way to use it now is with the power cord. Using it on my motorcycle is now impossible. Contacted Garmin again. Because this has been an ongoing issue I thought maybe they would try to make it right again but no. Now they want $79.00 and only offer a 90 day warranty. Big deal. Based on past history, the unit will only last just a little longer than the warranty and then the problem will return and I'd be out the money and still have the same problem. Guess I'll look at Tom Tom or Magellan instead for the next one.
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Skye on 09/23/2010:
If it's a rechargeable battery, couldn't you have just recharged it? I guess if you do not have the charger, it's a useless suggestion.
MRM on 09/23/2010:
Go to and find a battery for your GPS.
Anonymous on 09/23/2010:
Garmin sucks, and their customer service is even suckier.
MRM on 09/23/2010:
I love navigating the streets with my BlackBerry Curve!

Lil Yaya agrees!
Anonymous on 09/23/2010:
I think it wise to just buy a new unit after all these hassles. If it was inexpensive to begin with and you've had it a few years, then it's probably time to move on. They have gone down in price considerably over the past few years, so it wouldn't make sense to even try one of the battery stores. Thanks for the post.
GenuineNerd on 09/23/2010:
Sometimes those units can't even be opened up without damaging the case or the insides...and the battery is most likely soldered in. Either get a new unit (the prices on GPS's have gone down drastically) or run it off the cigarette lighter cord.
Chrger66 on 09/25/2010:
For Skye: Ya, I do have a recharger. After charging overnight, it still dies after about 15 min. It only works now with the power cord plugged into the car. This unit is only about 6 months old. It got replaced by Garmin once before because of the same problem. Seems to be a recurring theme. At the time, it was not an inexpensive unit, it was top of the line.
For GenuineNerd: As I stated before, it only really works now with the power cord. This makes it impossible to use on my motorcycle unless I splice in some kind of alligator clips so I can go direct off of the battery. Not a good solution.
For SingSing: Yep, a new unit is probably in order but it WON'T be a Garmin.
Lizette du Plessis on 01/21/2013:
I have a Nuvi 710 : same background. Poor service and backup from Garmin. They want to replace it but I need to pay more than what a new one will cost! So I told Garmin I hear good reports from tom tom and I need to replace it in that case rather with a tom tom? Also the iPhone is great? But why does Garmin not realize that they have a defect in the battery of the product and try to help us? I went the same root like you
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Garmin Customer Service
Posted by on
OLATHE, KANSAS -- I have used Garmin navigation units for years. I feel they make the best units but their customer service has deteriorated in recent years and I question whether I will ever purchase anything from Garmin ever again.

I have an issue with a lifetime subscription on a traffic receiver of a navigation unit. The lifetime subscription does not come up. The unit has a unit I. d. and asks for a 25 digit code from Garmin (from their web site) to put into the unit for the traffic function to work. I have been emailing and telephoning Garmin for two weeks. I have been told to spend $49.xx for another lifetime subscription to get the 25 digit code needed for the unit to function. I have been told to have the custom installation shop uninstall the traffic unit from wherever behind my dash and to send it back and have a replacement sent and then reinstalled so that the lifetime subscription 25 digit code will automatically come up. (The cost to uninstall and to reinstall is about $100.00 each way. The original cost of installation was $150.00, and the original cost of the traffic unit was $149.xx).

I am very frustrated that Garmin will not telephone me back and give me a 25 digit code for my unit when the unit I purchased states it comes with the lifetime traffic subscription.
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Garmin Update Does Not Update
Posted by on
LENEXA, KANSAS -- I purchased a map "update" for my Garmin Nuvi. Cost was >$60. Recent interstate changes, however, were not included. I phoned Garmin and was advised that map changesd are normally two-three years behind. That lag makes the term "update" a total nonsense. It is nothing of the kind. I wrote the Garmin CEO, noting that this was, at a minimum, unethical. No response. The money, in my view, was a total waste and my interest in further Garmin purchases has evaporated.
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jktshff1 on 01/27/2010:
My Garmin nuvi updated just fine.
Barrington on 01/28/2010:
Update is a compressed term for up to date. Maps that are three years old and thus show no changes for that period are certainly not that.
Anonymous on 01/28/2010:
I was thinking about updating my GPS, but didn't realize this. Eh, probably not worth the 60 bucks for a few extra added streets I will probably never encounter.
Anonymous on 01/28/2010:
I'd have to take issue with your semantics: update does not necessarily mean up TO date.... if the maps were 3 years old prior, and 2 years old after, they have 'upped' the date, I.e. made it more current than it was.

I think you are being a little unfair in your assessment of them. They have to rely on the information that is provided to them. When a major highway project is undertaken, you can be assured that the lines have long since been painted on the roads before anyone sends updated information to the companies that produce and resell these maps, and probably even longer if you are looking at local streets and roads.
Anonymous on 01/28/2010:
When in doubt refer to the dictionary.


–verb (used with object)

1. to bring (a book, figures, or the like) up to date, as by adding new information or making corrections: to update a science textbook.

Hmmmm... The dictionary tends to agree with Barrington but eh I'm sure the dictionary is wrong.
Slimjim on 01/28/2010:
I have to agree with Ken. There must be some reasonable time allowed to be able to identify new or changed routes and create an update to include them. I have to be honest, our car is a 2007 and hence the guidance system's CD is that old too. I would never imagine I would run across discrepancies in the rout guidance system enough to warrant doing any updating at this time.
Anonymous on 01/28/2010:
Slim, What would you consider to be a reasonable time?
Slimjim on 01/28/2010:
Two years. I mean, I'm not nthebiz so I can't say what is possible with average effort or something more, but Garmin is. I have to believe that they update their maps as fast as reasonably possible. After all, GPS' are their anchor product, aren't they?
Anonymous on 01/28/2010:
I am not trying to out-obnoxious Stew, but if you're going to cut and paste definitions, ought you not post the whole thing? Stew leaves out the part: "Computers. to incorporate new or more accurate information in (a database, program, procedure, etc.)." I think we are dealing with computers here, and they did add new or more accurate information.
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Outdated map when I got it
Posted on
STATESVILLE, NORTH CAROLINA -- The map was old when I got it. After two years of not trusting it, I didn't want to update the map and purchased a GPS for Dummies for the price of updating the Garmin map and love it.
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Anonymous on 09/04/2009:
All GPS units come with 'outdated' maps. If you had read the instructions you would have seen that they want you to register and update it within 30 days of purchase. That way you would have gotten the most recent map free of charge.
furnman on 09/04/2009:
Just recently added a chip to our Nuvi to update it. I am very happy with our Garmin.
lobo65 on 09/04/2009:
I bought the lifetime update package for my Garmin for $120.00. Well worth it to me.
dan gordon on 09/04/2009:
as stated the GArmin updates are free. Nice 'complaint' but Garmin is way easier to use and actually has good customer service. They walked me through the whole 'update' issue
Anonymous on 09/04/2009:
Be careful with that lifetime update option. The U.S. government hasn't upgraded or replaced some of the satellites in orbit that supply this service. Last I heard, it might not be working in 2 years when the already old satellites start coming offline.
Anonymous on 09/04/2009:
Doesn't anybody stop and ask for directions anymore?
lobo65 on 09/04/2009:
No problem. Then I'll get $120.00 worth of updates until then since it costs $60.00 a year to upgrade any way.
Anonymous on 09/04/2009:
I read the instructions, registed and updated it as soon as I got it.
CrystalSword on 09/04/2009:
Absolutely love our Garmin!!!
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