PENNSYLVANIA -- I recently took a Gate1 Travel tour to Israel. It was a one-week tour, with a local guide assigned to us for the week. This guide was rude, disrespectful and obnoxious, to us in the group as well to people we encountered on the trip. He would SCOLD us for reading guidebooks while he was talking; would rush us through sites, "promising" to let us take photos, then herding us like cattle as soon as he was done talking; he admonished other, older members of the group, for lagging behind; he was dismissive about questions we asked, particularly if he didn't like them. He made bigoted, even racist remarks about other tourists; it was an awful experience. I had found Gate1 on the internet and have now learned the hard way to check consumer reports before signing up blind.
I complained to Gate1 Travel to at least alert them to changing the tour operator and for a refund for the costs of the guide, I never even received an apology. I strongly recommend against anyone using this tour company.
Overcharged And Poor Service
5851 SAN FELIPE, SUITE 500 HOUSTON, TX 77057, TEXAS -- I used Gate1 services to travel to Egypt and they overcharged me. They hid the fact that they are using a 3rd party service( VACATIONS TO GO) agent in USA who did the booking for me. I came to know later ... read full review5 Replies - Latest reply on 10/05/2009
Gate1 Travel Is A Joke
My wife and I are very experienced travelers, having toured all over the world with several tour companies, and never had any significant problems.
However on a recent tour of Morocco with GATE1 TRAVEL, ... read full review1 Replies - Latest reply on 04/22/2009
Customer service is awful. Tour guide treated Asians differently from whites on the trip. Also left many of us to starve instead of taking us to a restaurant since some of us had no idea where to go to eat in some cities. Had problems with one hotel and tour guide gave me an attitude rather than apologizing, demanding the hotel to apologize or attempting to solve the problem. My daughter bought me this trip as a present and I felt like it was a waste of thousands of dollars. I left the trip unsatisfied and angry. Don't go on this particular trip unless you are white or can speak the local languages. You will be treated like an outsider.1 Replies - Latest reply on 11/10/2011Add reply