Gateway Desktops Consumer Reviews - Page 3

Purchased a desktop in 2007. It is a piece of junk. Came with security system which does not work. Warranty not refundable. Security not refundable. You get referred to the security company. The security company refers you back to Gateway. The supervisor at Gateway gives you the wrong information. Poor service for a pathetic piece of junk.

GATEWAY COMPLAINTS -- In my experience, Gateway support personnel refuse to give information on how to escalate a problem. Here is where to send your letter of complaint (they do not accept faxes or phone calls): Executive Response Team - 610 Gateway Drive, P. O. Box 2000, No. Sioux City, SD 57049. For better response, you can fax your letter of complaint to the South Dakota Consumer Affairs Dept. Good luck!