TENNESSEE -- I bought a Gateway GT5220 And was hit by a Trojan. No recovery disk came with my system. It was a 64 bit dual processor. When I contacted Gateway they sent me a recovery disk for a 32 bit system When I had to recall them they sent me another disk 2 weeks later and it was for the 32 again. When you contact Gateway they route you to India. If you want to speak with a specialist it cost you 40.00 dollars. When you talk with the free part they have no idea of what you need and if you or out of warranty they want to charge you 200.00 for the right disk. I have contacted them for the last time. Since they or built in America they should keep there service tech here to. I'll never buy another Gateway even if there the last computer on the market. I'll do without. When you buy one anyone. MAKE SURE THEY GIVE YOU THE DISK FOR THAT SYSTEM. If THEY WANT TO CHARGE YOU FOR IT DON'T BUY IT. 2 Replies - Latest reply on 05/11/2011Add reply
Bait and Switch
NORTH BRUNSWICK, NEW JERSEY -- Watch out for this Kia dealer Gateway Kia 720 US 1 North North Brunswick NJ 08902 732-325-6100. I was looking for an orange Sportage with the orange and black inter. Called them Thursday owe yea we have ... read full review3 Replies - Latest reply on 04/05/2011
My son received a Gateway computer for xmas purchased at Costco - It has already crashed. The computer did not come with a recovery disk - he has been on line with them for three days for them to determine whether or not he now would have to PURCHASE a recovery disk or if they can just send him one. THIS IS THE WORST COMPANY TO DEAL WITH who buys a computer and when it crashes after a month they don't even want to send you a recovery disk.
1 Replies - Latest reply on 02/03/2011Add reply
DO NOT BUY GATEWAY COMPUTERS - THEY REALLY ARE A PIECE OF GARBAGE AND THEY DO NOT STAND BEHIND THEM.
Gateway is not all bad!
I must first qualify my review, I am a component level PC technician / IT support and forensic specialist, often hardware manufacturers get a black eye from irresponsible software vendors "pushing" a ... read full review2 Replies - Latest reply on 01/20/2011
Won't turn on
I purchased this last Christmas. All of a sudden it wouldn't power up after only 11 months! I tried to search the internet for help... nothing. I tried the customer service number and all I got was a ... read full review4 Replies - Latest reply on 01/04/2011
PORTLAND, OREGON -- This laptop purchased from Best Buy has been a total money pit! Purchased 2.5 years ago, it has needed a new hard drive, new cd disk drawer, new software for the new hard drive and now the best part....... After Best Buy charged $89.00 to send it to the Best Buy mothership to evaluate why it would not charge, they called me to say it was ready for pickup. When I stopped in today to pick up the laptop I was told that "It's Toast" (Professional language no?) "The part has been discontinued." WHAT? "Or, if it hasn't been discontinued, Best Buy can't get it anymore. You can contact Gateway directly." Are you kidding me?? It cost $89 to find out that you can't help me on a computer you sold me? Sooooo, the saga continues, I came home, pulled up Gateway on my home computer only to learn that there is a fee to inquire or get assistance. $99 for 15 minutes. I refuse to give Gateway or Best Buy another penny. I'd rather donate it to Free Geek.
3 Replies - Latest reply on 11/25/2010Add reply
Wow. Absolutely no luck with customer service. AGONIZINGLY long hold periods. I had such a simple question too. Just pathetic. Buy a mac! 1 Replies - Latest reply on 10/14/2010Add reply
Hard drive busted after less than 6 months. Now the real fun begins. Hours trying to just find out where to send it because their automated system does not work right and you never get to speak to a Human being. No response to emails. Finally after 100 phone calls and using a fake number spoke with someone. Sent in for repairs. Got back, STILL BROKEN, hours on the phone again trying to get through to someone. System still messed up big time. their email system does not work, on line chat does not work, down for over 24 hours. Gateway representative told me a number to call the first time, turns out it's wrong. Again doing something to trick their system get through, have to send back again for repairs.
Their automated system is beyond awful, never recognized their SNID or serial number, employees give out bad info, send in for repairs and they send back broken products, one hour on hold twice, and disconnected both times.
I will never buy one of their products again because if you need tech help it's a total mess. they do nothing but waste your time.
It is so good to see that Gateway is so consistently bad. I purchased my PC in the year 2000. That was the worst experience ever. We purchased it because Gateway had a store in State College PA. What a mistake!!! They didn't know what they were doing and shortly after buying they closed the store. Customer Service was Terrible. There were times I was on the phone for hours trying to get help. Most of the time I was talking with people I couldn't understand because of language barriers. At lease I got to travel the would over and never leave my home!!!! I just needed someone who could speak ENGLISH!!! Finally after a lot of frustration I turned to a friend that knows a lot about computers. He completely rebuilt my computer. The only thing that is Gateway is the shell and the monitor. It has been wonderful since. I am ready to get a new computer and was even considering another Gateway figuring they probably fixed all their problems!!!! I must have lost my mind!!!! BOY AM I Glad I found this web site. Thanks to all you folks I certainly will never never never consider Gateway again. 10+ Years is a long time to have such a consistently bad record.1 Replies - Latest reply on 08/29/2010Add reply
I bought this computer one year and 2 weeks ago. It has completely stopped working. I emailed the company with my complaint and asked for a repair or replacement computer. Unfortunately, they refused both, and instead told me how to "fix" it: an operation that requires me to lose all of my data and applications. I will never buy another Gateway product again. 1 Replies - Latest reply on 08/09/2010Add reply
Gateway LX6810 shut downs
SAN DIEGO, CALIFORNIA -- I bought my Gateway LX6810 in 2009. After three months, it started to turn off every 30 minutes. I took it to Best Buy. Best Buy sent it out for "repair". When it arrived, I had the same problem. Gateway ... read full review3 Replies - Latest reply on 10/25/2010
Don't buy from Gateway
I bought a 30" monitor from Gateway in early 2008. It recently began failing. I called their number, and got an automated response robot. It demanded that I enter my serial number, which is of course ... read full review