Gateway - Page 3

Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 13 ratings and
98 reviews & complaints.
www.gateway.com


Most Popular | Newest | More Options >
More filter options:
Service
Posted by on
TENNESSEE -- I bought a Gateway GT5220 And was hit by a Trojan. No recovery disk came with my system. It was a 64 bit dual processor. When I contacted Gateway they sent me a recovery disk for a 32 bit system When I had to recall them they sent me another disk 2 weeks later and it was for the 32 again. When you contact Gateway they route you to India. If you want to speak with a specialist it cost you 40.00 dollars. When you talk with the free part they have no idea of what you need and if you or out of warranty they want to charge you 200.00 for the right disk. I have contacted them for the last time. Since they or built in America they should keep there service tech here to. I'll never buy another Gateway even if there the last computer on the market. I'll do without. When you buy one anyone. MAKE SURE THEY GIVE YOU THE DISK FOR THAT SYSTEM. If THEY WANT TO CHARGE YOU FOR IT DON'T BUY IT.
     
Read 2 RepliesAdd reply
User Replies:
MRM on 05/08/2011:
On your computer, there is a recovery image on the 2nd partition of the harddrive. At the boot up process, you have the option of recovering your computer to its factory state.
2ruthtech on 05/11/2011:
Also on most new machines you must make the recovery disks yourself. Which is why most major places offer this service to you.
Close commentsAdd reply
After Reading Other Reviews, I Feel "Lucky"
Posted by on
I was feeling frustrated because my system is a little less than 2 years old and is beginning to have little hardware "glitches" - power light isn't coming one, screws are breaking off, labelflash device and memory card reader won't stay closed, etc.

My gripe, and someday I may find it amusing, is that I am in the process of relocating from Hawaii to the US mainland and I wanted to sell my CPU for about $200.00 and now these glitches are showing up. If I get problems repaired, I will be paying at least $150.00+ parts, so if I was lucky enough to get $200, I'd be just about breaking even. Now I'm wondering if I should try to just sell the working parts.

I really liked my Gateway, with the exception of when I go to clean inside unit, I have a hard time getting side panels back in place, but function is great.

I didn't buy extended warranty which, from other reviews I've read, I'm glad of, but attempting to get any $$ out of this thing is going to be a problem, I can see. When I get to my new location, I think I'll look into learning how to "build" a system so I'm more familiar with CPU parts.

Thanks for listening to my gripe.
     
Read 7 RepliesAdd reply
User Replies:
trmn8r on 03/06/2011:
I don't know if advertising to sell parts on this site is going to fly, but it's worth a try. Perhaps.
Nohandle on 03/06/2011:
I'm curious as to your last sentence as well. Is this your business or one you happened to find?
Anonymous on 03/06/2011:
Whenever I'm feeling lucky I look to see if a train is coming down the track.
madconsumer on 03/06/2011:
since your system is 2 years old, instead of fixing it, have the motherboard repalced with all new components. it will be a little more costly, but you will have a new computer.
trmn8r on 03/06/2011:
The original post included the contact info to sell parts, so maybe that is the OP's intent, madc.
Anonymous on 03/06/2011:
PCs rapidly lose their value. After all, they are made with really cheap parts. If you are looking to build a system from scratch, make sure you educate yourself well. Base it off of what you are going to use it for. Most people buy far more computing power than what they need. One of the best research sites: tomshardware.com
getoverit on 03/06/2011:
The OP mentione problems with the computer case, which replacing the motherboard would not address.

A few months ago, I assembled a PC for the first time. It turned out to be a lot easier than I thought, largely due to auto detect features on modern motherboards.

In addition to saving a few dollars, you have the benefit selecting your components. I'm really impressed with the Cooler Master case I bought and how it is of infinitely better quality than what I've seen on typical pre-assembled PCs.

Close commentsAdd reply
Gateway - the WORST service on Earth
Posted by on
Studied computers choices for a long time, before ordering this one. Decision partly based on previous good service from Gateway, but over 10 years ago. Guess what? When computer arrived, it would not start Windows. It powers up, but can't do anything. Tech Support couldn't get it to start either. They want me to ship it to Texas (I'm in Atlanta) 7-10 days is their estimate of time, let some service company try to repair it over an unknown estimate of time, then ship it back over another 7-10 days of time. It would be a month before I get a "refurbished" machine back, after I purchased a brand new one. ARE THEY KIDDING ME? Gateway definitely has the WORST service on Earth. Think again before you go down this road. I'm going to find a way to get a refund from the "selected retail store" where I bought it.
     
Read 2 RepliesAdd reply
User Replies:
leet60 on 02/09/2011:
Gateway went downhill when they were purchased by Acer. Do you see anything on the monitor when it powers on - load failure messages, windows startup screen etc. It sounds like the boot sector on the hard drive may be bad.
CJI24 on 02/16/2011:
Civil Justice Initiative is researching a class action suit against eMachines, a Gateway Inc. product. In the circumstance at issue a consumer purchased an eMachine EL1352G-01w for $298 which crashed in just 17 days. Acer support (included with the warranty) repeatedly lied to and deceived the purchaser as well as failed to live up to their 7 day return policy when the product had to be sent in to their repair center in Texas. This is alleged to be in violation of their warranty and service agreement. Civil Justice Initiative is seeking statements from individuals with similar experiences to help establish the fact that these "cheaper" model computers are composed of substandard components and designed to break down. These substandard products are generally sold to the lower income class who is less likely to be able to pursue legal action so we'd like to do something about that. If you've had a similar experience with an eMachine, Acer, or Gateway PC please visit our site at www.civiljusticeinitiative.org for more information or to provide a statement. The article on this matter is to the immediate right at our Home Page. -Thank You
Close commentsAdd reply
The worst customer service on the Planet
Posted by on
My son received a Gateway computer for xmas purchased at Costco - It has already crashed. The computer did not come with a recovery disk - he has been on line with them for three days for them to determine whether or not he now would have to PURCHASE a recovery disk or if they can just send him one. THIS IS THE WORST COMPANY TO DEAL WITH who buys a computer and when it crashes after a month they don't even want to send you a recovery disk.

DO NOT BUY GATEWAY COMPUTERS - THEY REALLY ARE A PIECE OF GARBAGE AND THEY DO NOT STAND BEHIND THEM.
     
Read 1 RepliesAdd reply
User Replies:
leet60 on 02/03/2011:
What model number is the computer? Most computers in recent years, including Gateway have a separate recovery partition on the hard drive. When the computer is turned on you hit a specific key repeatedly (usually the F10 key) until a recovery menu appears. You are then able to select an option to restore the files.
Close commentsAdd reply
Gateway will never get my business again
Posted by on
Two weeks after purchasing my Gateway computer, my husband wanted to copy some photos to a disk. It was then we discover the door for the CD etc.. would not open. We tried to exchange it a few days later, but found the dealer obviously did not have faith in the product. They gave us 16 days to do returns. We were at 18. They said take it up with Gateway. Gateway offered to trade it for a USED computer or repair it. One hour on the phone with a man who could not say the letter v therefore could not get my email address correct, I had a ship code to get the computer sent to Texas for repair. Went to shipping place. They did not except the number. Need a different one they said. Another hour on the phone with a phonetically challenged man, instructed to drive 30 minuets to a facility that would ship, using this number and a new one.

Got the computer back a week and a half later. The quick turn around was impressive until I tried to put a disk in to check the repair. Would not open still. No repairs had been made. Forty five minuets on the phone with someone who could not tell me why computer had not been fixed. They said ship it back and we will see if we can fix it this time. Livid is not even enough to express my disgust and frustration with Gateway.
     
Add reply
Gateway is consistent over the years!!!!
Posted by on
It is so good to see that Gateway is so consistently bad. I purchased my PC in the year 2000. That was the worst experience ever. We purchased it because Gateway had a store in State College PA. What a mistake!!! They didn't know what they were doing and shortly after buying they closed the store. Customer Service was Terrible. There were times I was on the phone for hours trying to get help. Most of the time I was talking with people I couldn't understand because of language barriers. At lease I got to travel the would over and never leave my home!!!! I just needed someone who could speak ENGLISH!!! Finally after a lot of frustration I turned to a friend that knows a lot about computers. He completely rebuilt my computer. The only thing that is Gateway is the shell and the monitor. It has been wonderful since. I am ready to get a new computer and was even considering another Gateway figuring they probably fixed all their problems!!!! I must have lost my mind!!!! BOY AM I Glad I found this web site. Thanks to all you folks I certainly will never never never consider Gateway again. 10+ Years is a long time to have such a consistently bad record.
     
Read 1 RepliesAdd reply
User Replies:
rockfishing on 08/29/2010:
I have a Gateway that I bought six or seven years ago. Other than a virus we've had no other problems.
Close commentsAdd reply
Gateway LX6810 shut downs
Posted by on
SAN DIEGO, CALIFORNIA -- I bought my Gateway LX6810 in 2009. After three months, it started to turn off every 30 minutes. I took it to Best Buy. Best Buy sent it out for "repair". When it arrived, I had the same problem. Gateway told me to send it to them at my expense~ I took it to a computer repair place and the computer worked okay. Four months later, and it's shutting down once again. I contacted Gateway ~ they told me it was shutting down because I had Window 7 installed!! And gave me a link!
My question is this..why can't we start a class action suit against them. Search Gateway LX6810, you will find loads of customers with the exact complaint. Gateway must know this and yet they ignore their customers. I will never buy a computer from Gateway again. I will never shop for a computer at Best Buy.
     
Read 3 RepliesAdd reply
User Replies:
leet60 on 07/31/2010:
The problem is not Windows 7, it is the case design and onboard graphics for this computer. The CPU has a sensor that will send a shutdown command when the computer temperature reaches a critical level.

The design of the case provides inadequate ventilation, the fans rapidly clog with airborne dust, further restricting the air flow. The onboard graphics are poor for the configuration of this computer and cause the computer temperature to rise rapidly - thus the shutdowns.

You have a couple of options. You can operate the computer with the case open, giving it much better airflow. The computer will operate just fine with an open case.

You may want to purchase a separate graphics card, install it and run your monitor off this card, this will reduce the heat produced in the device. You can get a decent graphics card with its own cooling fan for around 100.00.

If you choosed to operate the device with the case closed, you wll want to purchase some "canned air" or preferably a small electronics vacuum device. On a regular basis, open the case, and either blow or vacuum all the accumulated dust from the fans, fan vents and anywhere you see it present in the device.

Gateway, BB and everyone you talk to will try to make excuses and shift the blame to you. It is simply a poor design that is causing the device to overheat.
Helpful on 07/31/2010:
leet60 has explained the problem well. I would agree that what has been described is the likely cause of the problem. You're laptop is by far the only one that has ever run into this type of problem. I can also occur when the ventilation for the unit is underneath the laptop. When you place the unit on a soft surface, including that of a pillow, bed or even your lap, the unit has a difficulty of receiving cooling. To resolve the problem, you can make sure you keep the system on a flat, hard surface. Better yet, I have a system I ran into a similar problem with and purchased what is commonly referred to as a "chill pad". This pad not only guarantees a hard surface to rest the unit on, but includes fans that give airflow to the system for cooling. You can pick one up at most electronic or office shops for about $15.

Best of luck.
RogerSm on 10/25/2010:
Here's some more information: looks like the fan is indeed the culprit. Lots of people complaining about the LX6810. For example, see these guys:

http://www.classactionfaq.com/defective-products/gateway/

I may contact them to see what can be done.
Close commentsAdd reply
Customer service is a joke
Posted by on
My Gateway computer is less than a year old and I've had numerous problems with it in the past year. The latest is that the hard drive crashed. The restore function on the drive was never installed by the factory so I wasn't able to make discs and recovery discs were not supplied with the product (as they used to be). After the crash I needed to buy a restore disc from Gateway - not sure where the phone call went to but it was just about impossible to understand the person on the other end of the line. I ordered the disc at about noon (EST) and requested it be shipped overnight. I was told that the disc would be sent that day.

I called the next day to get the tracking number and I was told that, not only had the disc not been shipped yet, but that it would take 3 to 8 business days to ship!! I told this guy that I had requested and paid for overnight and that I need the disc now. He then apologized (as if this makes it OK) and said that the disc would ship the next business day and I should receive it within 3 business days (?) I again stated that overnight meant the next business day.

It is obvious that in whatever country Gateway chose to have these calls go to they don't understand the meaning of "it will ship today" and the definition of the word "overnight"!

I will NEVER buy another Gateway product again and I suggest you don't either.


UPDATE: I emailed Gateway (or so I thought, the email went down to God knows where) today to relay the above information. I received a reply stating that the recovery discs are on back order and that they don't know when they will be available. Now if you have read above you will see that twice I have been told that the discs would be shipping either that day or the next business day. How then is it possible for the discs to be shipped at the same time that the discs are on back order? Am I totally missing something here (other than satisfactory customer support)? I can now see why Gateway has earned the reputation for a customer service department that totaly sucks!!
     
Add reply
Don't Buy Gateway
Posted by on
IRVINE, CALIFORNIA --
Let me review my many instances of unhappiness with my Gateway product:

- Within a few weeks of purchase my hard drive crashed and ultimately
was replaced at Gateway service center.
- In attempts to rectify the problem before shipping it for service your
tech support person failed to send me the "systems cd" in addition to
the "recovery cd". This mistake was acknowledged by your tech support
person and delayed the ultimate repair of my computer by another week.
- I had to pay $35 to ship my computer to your service center. I
estimate that I was without use of the computer for at least 3 weeks.
- In my encounters with your tech support personnel, I found there
accents to be so thick it was difficult to understand them many times.
And I work in New York City with people from all over the world where I
don't have a problem understanding accents.
-Finally, even though I sent a scanned promotional statement from Gateway stating that I was eligible for a free upgrade to Windows 7, they later said I was not eligible. Follow-up emails to Gateway customer service and a company executive were not answered.
     
Add reply
Does Anyone Have The Direct Contact Number For The Gateway Repair?
Posted by on
TEMPLE, TEXAS -- GATEWAY has a repair center in TEMPLE, TX. There is also a contact phone number to speak with someone, but the GATEWAY SUPPORT PEOPLE, will not provide it.

I had it once, since it was listed on the outside FEDEX label showing the shipper information. And I have called it and spoke with a representative about the item being sent to me. I have since misplaced this number, and in no way, will GATEWAY give it out... they tell you there is no number, you have to just send in the item for repair...etc.

So, if someone has it, please post it and send to me as well. GATEWAY does not want people to call this number, but the service at GATEWAY support (not meant for words I can type) is awful.
     
Read 10 RepliesAdd reply
User Replies:
nate'smom on 10/15/2009:
This is the number I got from my box 1866-658-2237
DebtorBasher on 10/15/2009:
For Tech Suppport, call 800-846-2000- hit #3- Give a 2 digit serial # and it will connect you to a live rep.
DebtorBasher on 10/15/2009:
Does Gateway also go by 'Acer America'? Because I have this contact info for Gateway Repair, but it's also listed as Acer America:

ACER AMERICA
1394 Eberhardt Rd
Temple, TX 76504
PH: 254-982-4000

D. Aliff on 10/15/2009:
^ Acer bought Gateway, so yes, that could be the number OP is looking for.
DebtorBasher on 10/16/2009:
Thanks DA...
PunchDrunk on 11/25/2009:
I sent my laptop in a year ago for a repair to the mouse buttons and it broke again I called and needed to use it for a summer class so they told me it was OK to wait until September to send it in since my warranty was good till October. Well also the power supply went bad and I used one from my brothers laptop (same voltage and apes) and then the hard drive went bad so I called got a repair number and sent it in. it was returned the second week of October 2 days after the warranty was up , the letter with it said only "updated bios, replaced LCD, replaced hard drive" then at the bottom it said 90 day warranty from time of repair and if I had any problems call the number which I always called . I called it and entered my serial and it won't put me through , it says I'm out of warranty , live help from the site says the same thing and gave me an email address, which gave me no reply in 3 weeks so far. The phone number that was on the side of the box from the repair center doesn't work, when I call it it rings 2 times and then disconnects me , I tried to call using *67 to block caller ID and I was right because I get the message that the number does not accept blocked calls. I'm sure this is their way of not having to real with coustomers and maby there was too much to repair on my laptop so they just decided to screw me over
MelD on 02/11/2011:
Thank you, Nate's Mom!! I called the number and verified that it is the "Acer" call center--RIGHT HERE IN THE U.S.A.!! I have been on the phone--and around the world--for over an hour just trying to find out how to get my computer fixed. the 1st person took 15 minutes only to just send me a copy of the warranty. (instant messenger). when I asked where to send my computer, he told me to "look it up!" after trying to google it I kept running into service stores that weren't gateway certified--even though they advertised as such. And two different stores--both of whom spoke very broken English--actually hung on me, once they found out I wasn't paying cash because of my warranty. I finally got India on the phone who didn't want to transfer me to America. but finally agreed to do so, but only to transfer me as far as the Philippines!! the philippines then finally transferred me to Texas. each phone call had me on hold for at least 15 minutes each. Gateway used to be known for their great customer service. But since they were bought by Acer, it has been horrible. When I went to buy my computer I purposefully stayed away from Acer--guess what!! I should have just bought the Acer and saved my self a few bucks, instead of an Acer camouflaged as a Gateway.
raggedypam on 05/17/2011:
I too used the number 1-866-658-2237 to get through' to repairs of my Gateway without having to go through' all the same questions with the robo lady. Got a real person. Thanks, Nates Mom.
Jana on 06/08/2012:
This is not the number to Acer-Gateway repairs. There is a call center located in Temple TX, and also a separate location that is the actual repair center. There is no direct line that will let you talk to the guy fixing your computer. No company works that way, duh! The number listed above is for the Service Operations department. It's basically for warranty issues but they can also tell you about your repair and answer questions. Tech support line can't do that because they are in India. Learn to look up your facts before you go bashing a company.
Sheila on 09/18/2013:
Jana, they should not make the number so hard to find! Do you work for them?
Close commentsAdd reply
Top of Page | Next Page >