Gateway customer service
I purchased a Gateway Computer in August of 2006. After 2 months my 19" LCD monitor went bad. On 10-16 Customer service sent me a box to return the defective monitor to them in. I received the box ... read full review3 Replies - Latest reply on 12/04/2007
Do not buy Gateway
The first problem I had with the machine was a problem with the screen. I sent it in to technical support and they supposedly repaired it and sent it back. The problem had been intermittent and appeared ... read full review
Gateway Stay Away
I have been in the computer business 22 years and I have to say Gateway by far has the worst support. I install and maintain networks for companies and I have approx. 125 clients with multiple computers. ... read full review
Gateway LCD Monitors = C.R.A.P.
CHRISTIANA, DELAWARE -- Bought two of their 22-inch FPD2275W LCD monitors in late Sept. 2007. What a huge pile of crap!!!! For starters, Gateway uses a non-proprietary composite connector, so an RCA jack would not fit. Thus, ... read full review4 Replies - Latest reply on 10/03/2007
COATESVILLE, PENNSYLVANIA -- Went to this dr. 'S office about 3 weeks ago to make a new appointment with my new doctor. I was given several pages of forms to fill out regarding all of my personal health information. I filled them out on the spot in front of the clerk and handed them back. ( All within 10 minutes and within 6 feet of the clerk. Had my very first appointment on feb. 25,2014. After checking in with a different clerk, I saw the dr. Who mentioned filling out the very same forms I already had filled out. Apparently, the first clerk was not in and " nobody " knew who had given me the forms to fill out. ( Huh ? ) She works there. I was then given another form shrunk down to post card size. Could barely read it. Obviously they don't care about patient personal records or privacy. A nice way to start off with a new dr. So much for patient's privacy.Add reply
I bought new and it worked three weeks then crashed. I sent to be repaired and it was worse when it came back. They have poor customer relations and I will never buy anything from Gateway again! Add reply
I have had this computer for six months and it has broke 4 times. One of which was three days after I got it. Their tech support sucks, their repair company sucks, and their computers just suck all together. 1 Replies - Latest reply on 12/26/2013Add reply
My husband and child gave me Gateway for mother's day present.
Just because of mother's day present, I still survive to keep it. No matter since the day I opened the package and start using it already have so many issue and trouble. I wanted to return, have to pay open package fee at $ 70, too much! I have been trying to fix in many ways, but remain so slow even still so much space on it, with any virus and malware software still get attacked, keyboard keep jumping, strange noise when log off/on, cursor freeze most of time and so on and so on and finally just a black screen. Fixing it, spend another $400 and in result remain worst of the worst! They just don't provide any freaking support, nothing!
I spent too much money, energy and time already for this crap! Just for a respect I keep it on my desk or else in the garbage bin! One lesson and that's it! Do not walk but RUN!!!
Gateway Computer Service
IRVINE, CALIFORNIA -- I have a Gateway DX4820 Desktop Computer that came with Windows 7 64-bit, 6 GB memory, 1TB hard drive, DVD+/-R burner. It also came with a 24-inch widescreen monitor in a package deal from Costco. I paid ... read full review1 Replies - Latest reply on 08/04/2013
Gateway NE71B series laptop is the biggest piece of[snip] I've seen in a long time. Mouse doesn't work right half the time, it freezes up 5 times a day, email locks it up every time I open it. I will never own any piece of garbage from Gateway again Add reply
LAWRENCEBURG, INDIANA -- I have never had a laptop and was very excited to get my new Gateway. Five days after purchasing it the screen froze up with only a black screen and the white arrow. I called a tech support number first and the only way they could help was to sell me an $99 tech support package. Then I called another number and I was told to take off the battery and then put it back on and tap f2, again nothing but an offer for me to ship it back. So I am taking it back for a different manufacturer!Add reply
I called Gateway due to the fact that the pre-installed software was not working. The computer was 2 weeks old, and still under warranty. I was told over and over that I could not be helped and I would be transferred to DELL who for a FEE would help me. I HATE THIS COMPUTER, IT RUNS SLOW AND DOES NOT LOAD ANY PRELOADED SOFTWEAR QUICKLY DO NOT BUY 2 Replies - Latest reply on 06/14/2013Add reply
FLORIDA -- Took the computer to BestBuy after the first incident of turning it on and seeing the Gateway Insignia and then nothing else. Nothing would open.
They kept it a few days and called to say they found no problem and had been able to open it from the off mode and the sleep mode and the hibernate mode. Brought it home and it worked less than two weeks and now the same thing has happened. Plan to return it for exchange or refund.
Not sure if this has anything to do with Windows 8 but whoever put that together should be fired.
Don't buy gateway computer it does not have its own tech support it uses tech from India or philippines they take your money and don't fixed the problem name of tech support stay away from answer by PC support they say thee gateway tech support they take your money and don't fix the problem 1 Replies - Latest reply on 10/26/2012Add reply