I play the card game Magic the Gathering and was looking for a specific pre-constructed theme deck. I searched online and found gatheringground.com. The website looks legitimate and the prices were good so I figured I'd place an order for the deck. The order was placed on 7/13/2009. I heard nothing for about a week and a half, so I sent an email to the company to find out when it would be shipped. I received no response email, so I called them. The first person I spoke to was fairly friendly and told me he had the same product in the box and would ship it out that day, which was 7/24/2009. I got the email confirmation with the tracking number briefly after the conversation, so I assumed all was well. I kept looking at the tracking number and today the item still has not been shipped. I called a few days later and spoke with someone who didn't know if the item had been shipped, but told me it most likely was and to wait a few more days. This is 8/11/2009 now, so I called today and spoke with someone who put me on hold and hung up on me. I called back and was told there may have been a mix up or something of that nature and they were still waiting on cards..I asked for a refund so we will see if that happens. The overall customer service level is very low with this company. The reps were rude (except for the first guy) and no one seemed to know anything. I will never shop at Gathering Ground again and I wouldn't recommend them to anyone else.