Gatlinburg Falls

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Beware Of Gatlinburg Falls Cabin Rentals Please Read Our Story Before Renting From This Company
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Please learn from my mistake and ALWAYS ALWAYS check your cabin before deciding to pay or sign for your stay.

GATLINBURG FALLS CABIN RENTAL COMPANY LOOKS GREAT BUT BEWARE>
BEWARE-BEWARE-FALSE ADVERTISEMENT

Here is my families disappointing and painful experience. This type of situation just should never happen.

Our family 4 night vacation began on a Sunday in March during the kids Spring break. We (My husband 4 children age 14yr and under and myself) were very excited to get to the beautifully advertised cabin from GATLINBURG FALLS.
My husband and I had searched for the perfect cabin for our entire family. Our decision as a family was a cabin with a theater room, game room, and hot tub.
This vacation was the first real vacation as a family we had been able to afford or get time off work and school together, so we wanted to make it as special for the kids as we could. We had saved money for close to a year.
We had decided as a family that the cabin GATLINBURG FALLS advertised would be perfect. The kids had a calendar they marked off the days till our family vacation. We rented 6 movies from REDBOX we bought 3 and took multiple of our own along with all the movie munchies.

We arrived at GATLINBURG FALLS office around 8:00pm after a long 6 1/2 hour ride. By 9:00pm we had everything unpacked from the car and headed straight to the theater room kids, movies, and snacks in tow. The kids each chose where they were sitting as my husband popped the DVD in the player and WHAT no picture there was sound but no picture. Can you imagine the disappointment at that moment?

Anyway we tried to make the situation OK as I was telling the kids we would go to bed early and be able to enjoy our vacation in the morning as my husband called the office about the problem, it was now 9:30pm.

The women at the desk told my husband the maintenance person would be out first thing in the morning.

By 10:30 Monday morning after breakfast and getting the family ready for our day we had still not heard from nor seen anyone. My husband called back to the office and was then told the maintenance person was not going to in until 1:30pm but that we were first on the list. So we decided to wait 5:30pm came still no contact with us. Again we had to call the office and at this point we were told that the maintenance person had been out and that the projector had a burnt out bulb and he was not able to fix it. No one from maintenance showed up. We were then told that we would have to wait for the manufacture to send out a service person which we were told could be 24-48 hours. Our vacation time was to end in 48 hours at this point.

WHAT?--First of all we never left the cabin from our first call about the problem wasting our vacation so how did he already know this? were they already aware? Kind of sounds that way huh. Second our vacation as we explained to the office staff would likely be over by then as we only were able to rent the cabin for 4 nights and the advertised theater room with projector was the reason we chose to stay with them.

Our conversation was fruitless we tried every way to help solve the problem we asked if another projector could be brought in or if we could have a different cabin. They totally had no concern for our problem telling us they could not get us another projector or another cabin because they were booked which was only one of many lies because out of 20 back to back cabins as these are we only counted 9 with occupancy and when we checked the net there was still plenty of availability.

I went to the office to see if a simple solution to be found only to be confronted be a very unprofessional women who said she was the manager but would not give me her name. She was the rudest person I have ever tried to have an adult conversation when she was using profanity in front of my 14 year old and GET THIS BLAMED US FOR THE PROBLEM STATING AND I QUOTE "YOU SHOULD HAVE READ THE FINE PRINT EQUIPMENT FAILS THAT'S NOT OUR FAULT".

I told her I realize equipment fails but typically businesses try to help fix the problem or show some concern to the issue--not here.

The manager again stated the fine print on the contract WHICH SHE WAS AWARE I NEVER SIGNED FOR OR RECEIVED A COPY OF. She continued with her unprofessional profound and aggressive manner I felt I needed to remove my 14 year old from the situation.

WE LEFT THE SECOND NIGHT BEFORE 7PM MAKING ONLY ONE NIGHT AND LESS THAN 24 HOURS WE HAD BEEN IN THIS CABIN. I CALLED MY BANK EARLY THE NEXT MORNING TO MAKE SURE WE WEREN'T GOING TO BE CHARGED FOR THE 4 DAY STAY ESPECIALLY SINCE WE WERE NOW PAYING FOR ANOTHER CABIN, BUT TO MY SURPRISE GATLINBURG FALLS HAD ALREADY CHARGED MY ACCOUNT THE FULL $936.00. WE CALLED BACK AND SPOKE WITH THE SAME FEMALE MANAGER WHO BASICALLY TOLD US SORRY ABOUT YOUR LUCK. WE HAD TO END UP PAYING FOR TWO CABINS FOR OUR TRIP UNFORTUNATELY THIS LEFT US VERY SHORT ON TRIP MONEY AND WE COULD NOT DO MUCH ELSE FOR THE KIDS ON THE TRIP.

WE TRIED AT LEAST 4 TIMES TO CONTACT THE MAIN OFFICE IN CAROLINA LEAVING A MESSAGE EACH TIME AND WE NEVER RECEIVED A RESPONSE.

YOU HAVE TO WONDER A TOILET ALSO CAN MALFUNCTION. SO IF THE TOILET HAD BEEN OVERFLOWING ON THEIR FLOOR WOULD THEY WAIT 4 DAYS TO RESPOND TO AND FIX THE PROBLEM? PROBABLE NOT AS THIS I AM QUIT SURE WOULD HAVE A PERSONAL INTEREST TO THEM AND THEY WOULD PROBABLE HAVE GOTTEN THE PROBLEM TAKEN CARE OF AT ANY COST.

PLEASE, PLEASE IF YOU DO USE THIS COMPANY CHECK YOUR CABIN PRIOR TO STAYING MAKE SURE THE ADVERTISED EQUIPMENT WORKS AND IS THERE. AND GOOD LUCK.
     
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User Replies:

redmx3racer on 2009-12-31:
It's too bad that they could not get the projector fixed for you. But I don't see any kind of scam or actions taken by them that would steer me away from renting there. I'd have maybe used this as a chance to take the family into the outdoors-maybe it's just me, but when I think of renting a cabin I associate it with doing outdoorsy stuff-hiking, swimming, skiing, biking etc. Certainly not sitting inside watching movies-but maybe that is just my take.
And I've had people act unprofessional and profane, but I've never seen someone be unprofessional and profound-Interesting mix.
Anonymous on 2009-12-31:
If watching movies was the most important thing, you could have stayed at home and done that. I do agree that the manager handled it terribly. I'm sure there were other projectors on the property. As far as calling the bank to not be charged the additional days, the resort does not charge day-by-day. They hold the entire amount at once.
memoryx57 on 2009-12-31:
I think the very least they could have done was give you a concession on the price since everything you paid for was not delivered. That would have been the right thing to do. Have you spoken to them about getting a refund on the day's you didn't use the cabin?
Hugh_Jorgen on 2009-12-31:
I don't think you are going to have much luck getting your money back for the unused days. You reserved the cabin for 4 days and that is what they charged you for. IF it was something major, like no heat or no water in the cabin you might stand a chance challenging the charge, but in the grand scheme of things an inoperative projector is a pretty small item.
madconsumer on 2009-12-31:
is this gatlinburg Tennessee??
Anonymous on 2009-12-31:
Yeah, I acutally just got back from a trip. I went to Harrah's in Cherokee, NC and took a drive through the smokey Mountains to Gatlinburg, TN.....OMG it took me forever to get through the main street of Gatlinburg because Interstate 40 is closed, due to a rock fall that happened in October and is blocking the interstate....so the only other option is going through the mountains and through Gatlinburg. But its Beautiful there and worth the wait.
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