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GE Capital Cons Cardco


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Account is paid off, yet they took out a $10 payment anyway! They think this is my responsibility! They also lied about telling me
Posted by Computerrecycler on 10/29/2003
INDIANAPOLIS, INDIANA -- I think I caught this company stealing from me without permission and in the least it is improper and possibly illegal.

Tell what you think?

on Sept. 22 I paid off my line of credit on a retail purchase. At this time I will not mention the retailer as they did not responsibility for this. However I will be sending them a copy of this text. The cool thing is I went to High School in 1979/80 with the Retail owners daughter and my girlfriend is a good friend of hers!

My account was set up with an auto payment that is taken from my personal checking account on the day the money is due.

They calculate the amount of the payment based on 3.5% of the balance of a minimum of $10.

So On Sept. 23rd I had a $Zero account balance.

On October 13th they took out $10 automatic payment, so now they have my money and I do not. They did not have permission to take any payments beyond what I had a balance due them. So if I owed them $500 they would take out $17.50, if I owned $200 they would not take out $7 they would take out $10.

So when I was in grade school I learned my multiplication tables and I remember clear as day that 0 x any other number = 0 that is ZERO. So my understanding is that they should have taken out only $0. Not $10

does anyone think I am wrong?

So then I talk to 3 of their people and (maybe I will come back and give all of their employees names and the extension numbers. but at this time I will give them till tomorrow to follow up on their promise to get me a higher ups person.)

The first person told me she could not have the money reversed and put back on my account. I said that was not satisfactory that my time to deposit $10 is $100. so they should send me $110 if I have to go to my back to put my money back in my account. She said she could not do either. She put me in touch with her supervisor, she said she could not do anything to satisfy me. I asked for her supervisor. He got on the phone said he was this woman's supervisor and that he understood the situation and he could reverse the payment.

I said thank you!

4-5 days later I got a check for $10 in the mail from them. I ripped up that check! I called them and went thru this all again, and the first person said he could not help and she would put me in touch with his supervisor, i talked to this woman who said to me that the person who promised to make the reversal is not the second woman's supervisor but her equal. So they both lied to me and he lied to me 2 times.

I asked this woman if she thought that was appropriate and she said no they do not want their customer supervisors to lie for any reason.

She told me she could not help me but she would have her supervisor call and she gave me this woman's name. I never heard from her.

I called back and went thru some of the same crap again, and asked for either the last woman I talked to or her supervisor and I was told that they would have the woman who was supposed to call me call me within 24 hours. Just like the day before.

today, no call, so I called them again and they told me more lies about being that other persons supervisor. I cannot believe the lies I have been told or the promises they have not fulfilled.

Tonight I talked to a woman who says she is equal to the woman who never called me 2x. she says there is no way for them to reverse the payment that all they can do is send me a check. She also put the blame on me that it is my fault that they took the money out. That it is up to me to stop the payments.

I never arranged for the amount all I arranged for was that they can have a payment each month if I owed them money!

so without naming names and giving exact times...what do you think?

did they break the law?
what would the FDIC think about this?
what will the people who own the company I bought the Dryer from think?

Bottom line in my mind they stole money from me, they lied to me and they have wasted well over 2.5 hours of my life on this stupid $10.

I feel like a fool but it is the principle.

I wonder if they are doing it to any other people and how much money they have made on the interest let alone if they have paid back the people if they realized it or not?

tell me your opinion!
     
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Posted by Anonymous on 2003-12-22:
GE Capital Cons Cardco do this stuff to everybody. It's all over the internet. They charge unjust late fees, outrageous finance charges, and won't even allow a payment over the phone. (only 1 in a year!!) That way they can lie and say your payment was late and steal more money from you. Yes, this company is a huge rip-off!!!!!
Posted by kg4nak on 2004-03-10:
GE capitol cons needs to be shut down..paid off bill of $800 but charges are $3500...what gives?
i hope one of those GE ripoffs read this post...we the consumer are sick of your BS stealing from our accounts charging way beyond the actual amount..we are sick of the lies and the run-a-round crap...just like a big company to take advantage of the little people who can barely get by month to month...we the consumers need to stick together and shut GE capitol cons down for ever...no wander they have the word con in there name.
Posted by Cary on 2004-06-18:
First, let me just say that I have no affiliation whatsoever with GE Capital Cons. I have worked in the banking industry for several years, and I just wanted to let you know that when you have a payment automatically deducted from your account, it IS your responsibility to have that payment stopped when the time comes. GE Capital can not "take" your money without your authorization. Also, you're complaining because they sent you a check? What did you expect them to do - re-deposit the $10 directly into your account? They can't do that. If you didn't want to go to your bank to deposit the check, you could have simply mailed it in. In my opinion, you have wasted more than $10 worth of your (and their) time arguing this when they have done everything they can do.
Posted by Kimmer on 2004-08-12:
I agree with you. These people should be locked up. I have invested I don't know how much time (well over 30 hours I would think), numerous headaches, I have been put on hold every single time I have talked with someone and each phone call lasts over an hour. You can never talk to the same person twice. I have commenced to sending all my correspondence by certified mail. I am in the process of sending out "my personal complaint packet" to as many agencies that are applicable. My discrepancy started out being $116 and is now over $300, I believe. They are adding late fees and finance charges to late fees to my account. You might check out The Fair Credit Billing Act at http://www.bcsalliance.com. There's a lot of info on that site. Good luck. Hope you got this resolved. Feel free to comment back to me or email directly to lonedove@austin.rr.com
Posted by mistisagyrl on 2004-09-29:
I made a phone call to GE Capitals before I left the states. The phone call was for a late fee that they charged to my account. I asked them about the late fee and they told me that the check wasn't cashed until after the due date. I told them that the money was taken out of my account three days before the due date and all was said was "there is nothing that we can do, it was late." I read four other complaints about GE Capital @ www.complaints.com, it seems like they will do anything within their power to get more money out us.
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Nothing but Praise
Posted by Dbkc413 on 03/30/2004
INDIANAPOLIS, INDIANA -- I keep seeing complaints from consumers about this credit card company. Now, I have had a card with this company for several years, and several people I know (family and friends) also have a card with this company. I have had ZERO problems with this company, and have heard no complaints from family and friends.

I see complaints about payments being posted late:

Mail your payment in early if you have this happen more than once. If the check has not cleared your bank in time, then call GE Capital Cons Cardco. My checks are usually clear within 7-10 days.

I see complaints about only being able to send checks, or a "once a year" phone payment:

You, the consumer, chose to purchase an item with this company as the lender. They didn't initiate the transaction - you did. Even if we are in the "technological age", it is code-named the "expensive age". The company makes more money if they only accept payments via one method. (McDonald's sells Coke products and not Pepsi products... Same type of issue - the company chooses what they have and do not have).

I see a complaint about a late fee...

OK - If you read the terms of this card, and for promotional purchases, you see that the "Same as Cash" is with minimum monthly payments and if the balance is paid for before the allotted date.
Remember, different wording means different terms.
"No Interest and No Payments" is different from "Same as Cash" which is different from "Zero percent financing" Be sure to read the fine print.

I have nothing but praise for GE Capital Cons Cardco. They offer fantastic special financing offers, several times per year. To date, I have paid this company ZERO dollars in interest fees, and ZERO dollars in late fees. I may not be the ideal consumer for a financing company such as GE Capital Cons Cardco, because they aren't making much money off of me, but they still offer these great deals.

Thank you for reading - and I hope I help at least one person.
     
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Posted by cminar on 2004-09-20:
I just had to offer my opinion after reading the review "Nothing but Praise for GE Cardco. First, I have had two occasions where my check has cleared my bank ahead of the deadline and they have charged me a late fee! Also, after trying to call company and being on hold for half and hour with no reply, I gave up; that's why I'm online trying to resolve this problem.
Secondly, I don't know about you, but I didn't "negotiate" this contract. I needed to finance and this was the only option I was given through my doctor's office. I have not been at all pleased with the service from this company.
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GE CAPITAL CONS CARDCO SOLD A FALSE ACCOUNT AND MY CREDIT INFORMATION TO A COLLECTION AGENCY / WHO IS DEMANDING PAYMENT IN 30 DAYS
Posted by Lostrambler on 03/15/2005
RALEIGH, NORTH CAROLINA -- GE CAPITAL CONS CARDCO sold a false account with a balance of $3971.40 to Arrow Financial Services who has since given me 30 days to pay up or else.
I could not get through the maze of menu and waiting at GE CAPITAL (800) number.
I called Arrow Financial Services and told them that I purchased a ring at Whithall Jewelers 10/12/02. The purchase was financed through GE CAPITAL CONS CARDCO, was paid off, on time, in full 8/01/03. GE CAPITAL CC sent me a statment and a letter verifying the payoff 8/01/03. I never purchased another thing through through GE CAPITAL CONS CARDCO. They mistakenly sold my information and connected with a different account with a person who stopped paying on his/her account on or about 1//04. After speaking with 2 or three different agents at Arrow Financial Svcs., who were rude, accusational, and convinced that since my name was on the account I owed them the money, I finally got through to a reasonable person who told me to dispute their bill and to send the proof in the mail. For some reason, they have not received my certified dispute letter with all the documents of proof on innocence. After speaking with some very rude and assertive collection agents at Arrow for a second time, I have decided to get a lawyer to help with the matter. GE CAPITAL CONS CC is a huge company and I feel they are abusing the federal laws and guidelines of fair trade. It is next to impossible to contact them. They are now selling off what they consider bad debt to collection agencies. They have no concern for innocent victims, giving any and all credit information to collection agencies. I feel they are going to keep on this abusive business practice until someone stops them. I am going to ask the lawyer if I can open a class-action law suit against this financial monster who is running amuck. I am also going to call as many TV stations as possible to try to warn the public of this potential credit threat to honest, unsuspecting, paying consumers.
     
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Posted by Mad Eye Moody on 2005-03-15:
Sounds like you're on the right track. Good luck.
Posted by evagoblin on 2006-08-28:
Attn:lostrambler-tried to contact you but I guess you don't have the contact by email feature on your profile. Have you filed the class action suit and would it be too late for anyone to join. Would anyone else like a class action suit against them?
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Worst and Most Frustrating Experience with GE
Posted by Kimmer on 08/12/2004
AUSTIN, TEXAS -- I purchased furniture from Bassett Furniture in Austin, Texas almost three years ago. GE Capital financed the $3700+ on a "same as cash" promotion. I made all 24 payments. Even though the minimum payment was around $60 monthly, I always sent in between $150 - $300 per month. I was never late on a payment (they said I was late once). According to the agreement, no finance charges were to be charged and no interest either. When I paid off my account 30 days prior to the end of the promotion, my next statement reflected a balance due of $116.00 even though at the bottom of their statement they indicated that I had paid off the entire $3700 and that all finance and interest charges had been waived. To make a long story short, they have refused to provide me with an explanation for these additional charges having nothing to do with the original agreement (in violation of the Fair Credit Billing Act), they are continuing to charge me monthly late fees and finance charges on late fees (also in violation of the Fair Credit Billing Act), and they are threatening to report me to a credit reporting agency (I have always maintained an "excellent" rating). I am so upset because after reading several articles on this subject, I realize that some of these institutions are making BILLIONS of dollars on bogus late fees and bogus interest rates. The Fair Credit Billing Act is something that can protect customers from unfair billing procedures and bogus fees. Trouble is, most people will not take the time to respond IN WRITING to the agencies that can help them. Feel free to comment or to contact me. I would like permission from some others who have had adverse dealings with GE Credit to forward their story to me and along with mine, maybe we can get someone's attention who might be able to help. lonedove@austin.rr.com
     
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They have destroyed my good credit
Posted by Tommele on 06/06/2006
11795, NEW YORK -- They have destroyed my good credit, I took out a GE card to buy an ATV, and I have had more problems with miscommunications with this company then any credit company I have ever delt with. My credit was A-1 prior to taking out this card, I was instructed to make my payment according to the invoice, when the invoice came in I made the payment, I began to get late payments in the mail I call customer service and talk with some one who should have been working on Burger King, not a bank. We figured out that my payment was not due until after the 10th of every month. In good faith I paid the late fee, and still received letters for late payments. I have called this company every month and they say they have fixed the problem, but never do. I paid 300.00 to get on top of it again, and still got hit with a late payment, I call again and talked with a supervisor “ ERICA” she hung up on me,,,,,, This is killing my credit and we have no one to call, I have a list of payments made each moth for the past two years,,,,,,, never missed a payment… what do we do, there is no way out of this. Please help if you can………..
     
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Posted by tander on 2006-06-06:
Don't you just love when the customer service rep hangs up on you? They're not even supporting the company that they work for. Sad!
Posted by Doc J on 2006-06-06:
Refer to my earlier post on outsourced customer service call centers. I've since learned call centers are paid according to "calls resolved". A set ratio of calls taken to calls resolved determines the "quality" of the center. However, calls that are not "resolved" because the customer is abusive do not count against the center. It is in the benefit of the CSR and supervisor to d/c the call, particularly if the issue is complex. It's the CSRs word against the customer...with very little monitoring by the center operator. So, guided by your state law, record your calls to CSRs. If you are disconnected inappropriately...call for a supervisor and play the recording. I've gotten some interesting results.
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NEVER applied for credit
Posted by Atlrabbit on 01/05/2005
ATLANTA, GEORGIA -- I called a laser center for information about their service. I then sceduled an appointment for two weeks later to get more information. A week before the appointment I called to cancel the appointment. The following month I got a credit card bill from GE Capital for $1924.00. Since the date of service was the same date of my original phone call to the laser center, I called them to find out what's up. Ooops they made a mistake and should have never billed. (Note: the service was never rendered AND I never applied for credit.) I called GE and after a 43 minute wait, I explained the situation that the charges were fraudulent and this credit card was issued fraudulently. We'll send some papers for you to return...then she hung up. I wrote them a letter of dispute. The following month I get a bill with an added late fee. I called the laser center..oh it must have fallen through the cracks, we'll take care of it today. I called GE Capital, after a 24 minute wait...I was told I never sent back their form and that I owed the charges. (I never rec'd the form.) When I explained I never authorize the charges I was told there was nothing they could do...I would have to have the laser center remove the charges. REMEMBER, I've never been to the laser center, they never rendered any services and I NEVER applied for the credit card. I called the laser center and they said they forgot! ...but it would be taken care of... Well, the next month my statement from GE Capital shows a credit of $1874.00 but now I owe the difference of $50.95, late fees and interest!! I called GE, spoke to a supervisor named Ron who said, "We don't care...that's your problem. When I tried to explain the entire card was fraudulent...I was told to have a good day and he hung up!. I called the laser center and was told it's a processing fee. PROCESSING FEE FOR WHAT!!! I've written my third letter, filed a complaint with the BBB, completing a complaint form with State's Dept. of Consumer Affairs. I'm going in the morning to file a complaint with our local police dept against the laser center for fraud...what else can I do with GE Capital??? Any class action suits? It's all fraud...yet my responsibility to pay the bill and to clear up this mess. A nightmare...over one phone call!
     
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Posted by Slimjim on 2005-01-06:
The laser center is responsible for those charges as it was their actions and then inactions that caused them. I think you'll get results with the complaints you filed.
Posted by DebtorBasher on 2005-01-06:
This shouldn't be too hard to prove on your half. I did the same thing, I made an appointment for a free screening for laser, they applied for the credit (they pay the doctor and the patient pays the creditor in monthly installments), when they applied for me, the did it over the phone, but (this is where your proof comes in), once the doctor gives them his information, they will put the patient on the phone to verify and confirm information, then the doctor gives you papers (an agreement for the credit) to sign. Now..you said you cancled the appointment, if that's the case, tell them to provide you with the signed agreement for the credit (or loan, as some call it). Have them provide you with a copy of the "sign in" paper that shows that you were ever there for an appointment. If you weren't there, they will have no record, therefore no claims against you.
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