GE Money Bank

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1.0 out of 5, based on 2 ratings and
18 reviews & complaints.

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Company Neglects to Send Bills
Posted by on
Rating: 1/51
DAYTON, OHIO -- Stay away from this disgusting institution!

I changed my address in November of last year in anticipation for my move in December. The company did not send me a bill until May when apparently my promotional interest period expired an I was already 69 days late on a payment. I have never been late before and the amount in question was 48 dollars. Now I have this stain on my credit report that the company refuses to amend on the basis that they never received any returned mail so I must have gotten the bill. Give me a break! Why would I let my credit take a hit over $48??? Stay away from this company! Oh and then won't even respon to my BBB complaint.
     
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Won't Accept Money!
Posted by on
Rating: 1/51
EVERYWHERE, UTAH -- Hey I am currently trying to pay my settlement off with GE money I owe $431.00 left on my account but they refuse to accept my Debit card while my account is current! they demand a money order or a routing and check # all I want to do is pay the debt off and they will not accept my payment method that is most convenient to me. they have accepted my card while behind on payments before but now refuse to take it now that I'm caught up. personaly I hate having a book of blank checks around its barbaric and an outdated way to pay anything these days why the hell would a company as large as GE deny the use of such a convenient way to make a payment, they won;t even accept them in their online paycenter
     
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Most unscrupulous international corporation known to me
Posted by on
I opened this account to handle the costs of my stepson's dental work. The card was issued and we made diligent payments to the account. During one payment, I attached two separate checks, one for the normal monthly payment and a second for nearly $500.00 (surplus money). The second amount was never applied to my account, but the first was. I noticed this immediately in the subsequent monthly statement. I called to track the money and they stated that I should never submit two payment checks in one envelope; their 'slitter/extractor' machine only pulls two pieces of paper from their envelopes. Hence, they report the second check was most likely discarded. Later (three months later) I received a scan (at my request) showing they had cashed that nearly-$500 check, but still had not applied it toward my payment. STRIKE ONE. I continued to make diligent payments on the account. After about 18 months of making payments, the interest rate went from 9% to 30%. STRIKE TWO. Within that same statement, they had tacked on a $2,100 retroactive interest surcharge, which took the card beyond its credit limit. STRIKE THREE! Would you continue doing business with such an unscrupulous outfit?
     
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GE Money Bank is abusing the public
Posted by on
EL PASO, TEXAS -- GE Money Bank took over Dillards Credit Cards service and immediately began to abuse Dillards long term customers including me, a customer for 40 years. They immediately lowered my credit from $3000 to $300 and although I never missed or made a late payment, they posted my 6/09 online payment LATE and hit me with a $39/service fee on a $297 balance. I disputed this as I had a record from my bank of timely payment and they turned around and refused my next two months (July and August 09) on line payments. They then closed my account, turned me over to the credit bureau for late fees and non payment of my account and commenced with aggressive collectors who refuse to discuss the fact that GE Money Bank initiated all this and has trashed my credit for an account that I have tried repeatedly to pay. The internet is full of similar stories on GE Money Bank - they are abusing consumers and they are conducting business in an unprofessional manner.
     
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Incompetent Customer Service
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ORLANDO, FLORIDA -- I am writing this review after many months of frustrations and late fees caused by a faulty website that continually posts payments as being late even though the payments were made several business days before the due date! I have spoken to a number of customer service agents regarding this problem and was told that my bank routing info was incorrect and that caused my payment to not post on time. I was instructed each time by the service reps on how to correct my banking info on their website, however, the same problem keeps resurfacing EVERY month! Only after making a big stink and much fuss, the reps spoke with a supervisor who agreed to waive the late fee of $39 and the return check fee, also $39.

Finally, I thought there was some relief in sight, as I spoke with a gentleman who actually walked me through resetting all my online info. I thought the problem was all cleared until I went to make my next payment online! Now, I can't even log on! I repeatedly got an invalid account number message when I went to log on! To make matters worse, I then called the automated phone service and when I was prompted to enter my account number and zip code, I was again told by the automated service that my account info was not valid! I now have to mail my payment in and hope that it doesn't get lost or delayed in the process!

There is absolutely no excuse for any financial institution to operate a faulty website, especially when it charges late fees and return check fees on top of criminally high interest rates! I am currently charged a rate of 26.99% and they have repeatedly refused to lower the rate, despite the fact that my credit score warrants a much lower rate, which I am getting from other banks! My experience with GE Money Bank has been nothing short of an absolute horror!
     
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Company agrees to 10 day stop payment 2 days later still takes payment
Posted by on
Hello :

My name is Jeff Gibson, I am A member of the Canadian armed forces and I like many Canadians am hear to register a complaint against GE Money. I purchased A motorcycle 3 Years ago for $11500, I called GE Money When I was @ the Dealership last week to find out what the balance owing on my loan was because I was interested in getting a new bike. Myself and the sales representative were told $1070.98 I asked If I could have a stop payment put on the old loan because that my trade in would more than cover the balance owing. The sale was finalised on Friday the 6th of May, the stop Payment was put in place on the 3rd of May and GE MONEY decided that the Payment would come out of my account on the 4th of may, even though there was a stop payment put on the account. I would advise all Canadians that this company is NOT TRUSTWORTHY they agree to one coarse of action and then go back on it without informing you. I will Ensure that if any member of my unit asks me about financing through GE Money I WILL Tell them About this despicable Incident and to look elsewhere for Financing .
     
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GE Money Bank needs to be more flexible
Posted by on
I ended up getting a Care Credit card through GE Money Bank because of health problems our dog was having. At first, they were very nice. Then, although they knew when I was paid each month, they started saying I was late all the time (it was 1 to 2 days at most) and they would not change my due date. Finally, I got the due date changed, but they had added all kinds of huge late fees to the account.
After that initial period, they started adding all kinds of interest charges to the balance, and they also cut me off from additional credit, but they keep charging these fees to the card. I am very upset with how they handled this whole situation and wish I could find someone else to take this debt until it is paid off.
     
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Don't Be Fooled By The Advertisement
Posted by on
ORLANDO, FLORIDA -- I became ill and had to retire on medical leave, had an account with GE money bank. Called customer service several times about a promotional sale they had at Carvin Music Supply. Had not missed a payment always sent more than payment amount, even doubled up a couple of times. At the end of the year GE added interest back on balance and that was not in the material I received. I called and asked if I could get a lower interest rate since I was a good customer. They told me on several occasions it couldn't be done.

This just goes to confirm what I already knew credit card companies just want to keep you in debt even the good paying customers.

This is such a shame!!!!!!!!!!!!
     
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Removed Credit Limit Because I Made A Payment
Posted by on
EL PASO, TEXAS -- I am outraged and disgusted with GE Money Bank. My husband and I have had a Wal-Mart credit for 9 years. During that time we never went over our limit, and NEVER made a late payment. Now with every payment we make they are REMOVING our credit balance. I'm furious as we should have splendid credit with this company, they have slowly removed all of our credit balance which should exceed $1k.

What a disgusting way to treat your consumers. Way to go GE Money Bank to help companies lose customers.

Their reasoning for docking our credit limit is based on our dealings with another company, at the risk of sounding like a child that's NOT fair, considering "other companies" pertain to late medical bills, face it, my family is NOT the only one to be struggling with past due medical bills. However, it's not GE Money Bank's place OR purpose to base their dealings with us on THIS!

To say I'm pissed is an understatement.
     
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A Credit Card Company Lowers Their Limit For What Reason?
Posted by on
I've been a loyal paying customer of PayPal/GE Money Bank credit card going on 6 years. Not once have I ever asked for a credit increase. My limit was $700. It's always been my emergency credit card (OK, so I really like EBAY) and have rarely carried anything close to the limit. I just got a letter telling me that they had lowered my limit to $280. It was based on AVG CREDIT UTILIZATION ON REVOLVING/OPEN ENDED TRADES. LMAO - What does that mean? I charge something and then pay it? I called and of course the person in India couldn't tell me what that means but she did say that perhaps in the next year my credit limit will be raised. If anyone here can tell me what that means, I'd appreciate it.

I'm thinking it's just another way of saving them money and irritating customers.
     
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