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18 Reviews & Complaints

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Credit Card has been "reactivated" causing new fees!
Posted by UCFirefly on 09/23/2006
I had this card for months, cancelled it, and am now receiving notice that it still exists, and apparently I owe them for several late fees which I was not notified for until now.

I have had other problems in the past and would not recommend this credit card to anyone. You would be better off chewing off your own arm or selling organs for the money.
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Posted by DebtorBasher on 2006-09-23:
When you canceled it, was there still a balance left to be paid?
Posted by WENDYBLUE on 2006-09-24:
Thanks for telling us about this. 2 family members have this card, on separate accounts, in conjunction with buying eyeglasses at Lenscrafters on credit so we will watch our accounts closely. Thanks.
Posted by Anonymous on 2006-09-24:
I agree with Debtorbasher. Sounds to me like you did not have a zero balance on the card when you cancelled it. You still have to pay the money you owe, cancelling the card does not get you out of that. Sorry!
Posted by bigbangerik on 2006-09-25:
idk, some fee based credit cards make you pay thier fees even if you cancel
Posted by DebtorBasher on 2006-09-25:
My point, is even if you called for a pay off balance, they will give you a certain amount of time to send it...but if the payment is recieved even one day later, then the payoff balance they gave you, changes. Example, they say payoff amount is $520, until Sept 30...so, you mail them the $520 on Sept 29...and you feel it is paid in full...however, they don't recieve the payment until Oct 4...Now the payoff amount has changed because there were fees attached to it...so, they apply the $520, on a balance of maybe $545...leaving a $25 balance...you think it's paid in full, tossing away their mail thinking it's junk mail, and all the while you are getting late fees ontop of late fees...this is something that happens all the time at NCO...because that's where they end up, in collections...People have to remember, even if they are paying off a balance, the has to be RECIEVED by the date they give you, not just mailed out by that date...it's a common mis-understanding...When I called for a pay off balance on my car loan, they gave the amount and the date, the day I was ready to pay it off, I called a second time to make sure of the balance (just in case I was given the wrong amount the first time)...then I went to the bank and paid it...I called the loan company back the following day after the bank up dated their info and verified that I had a zero balance and asked for a statement showing PIF. You can't just take their word, you have to keep following up, to protect yourself.
Posted by bigbangerik on 2006-09-26:
a good way to prevent this would be to check your credit report monthly. any late payments will show up on there
Posted by malaec on 2006-10-23:
Beware of GE Money Bank. They are just sharks who'll rip you off. They gave us 6-months "free" financing on appliances, and then hammered us with $2000 finance charge on $1600 balance! Rude and unhelpful customer service said that we should have read our monthly statments, the fine print at the bottom. What a joke! Do you read all of your statements EVERY month? Thats a lot of reading! None of this crap was stated in the initial contract... GE is just plain scammers, it's a shame that the crime can be going on such a large scale!
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Posted by work4money on 2007-03-27:
People, what more can a company do than to send you terms and conditions. What more can they do but send you a bill explaining the charges? Its one thing to not understand and totally different thing to say, you choose not to read your bill they send you!!!
Posted by eileen45 on 2007-06-14:
When a person uses this sort of credit card - it is your responsibility to read the fine print. Buying furniture, applianes etc. the no intererst thing only work when you pay your balance in FULL b4 the due date or all the interest from day one on the TOTAL amount charged is charged back on to your account....even if you only owe a mere $ 10 on the account.

Bottom line...you took the deal...read the fine print and beaware of the pitfalls. You got the goods in your house from one to three years before you would have and now you must pay the piper or........just pay the bill in full before your 12, 18, 24, 30 or 36 months runs out!
Posted by Thomas75 on 2007-07-27:
I think a couple of these people are right on track. How did you have late fees if you paid the balance off on time??? That doesn't make sense. GE Money doesn't have a product yet that charges an annual fee, so that can't be the problem. Several late fees and you were just notified? Did they have the correct address and phone numbers listed for you? Trust me, if something is past due over there at GE Money, they do their best to make you aware of it by placing collection calls and sending statements. It isn't in their best interest to let your account just go and charge off, they lose money too. As for the rip-off report listed by Malaec....There are a few hundred reports out there...That is about .0002% of their outstanding accounts. That looks like a pretty good record to me. You can't make everyone happy.
Posted by mcgiannetti on 2007-11-28:
I made a payment by phone, the money came out of my account, and never posted. I called them and they said send a copy of the cleared check. I have confirmations of each time I sent a copy of the check and have been told I never sent anything and they don't do payments by phone so I may have to get my money back from my bank. I called my bank and they said that GE Money deposited the money into their account. This has been going on for over two months now. In the mean time I'm getting interest on an incorrect balance. I've filed complaints with the BBB (to which they replied we will post the payment, but they've never sent a copy of the cleared check) and the Attorney General. If anyone has any suggestions please let me know. I keep sending the copy of the check, and they keep telling me I never sent it.
Posted by PGD on 2007-12-14:
I am in total support of UCFirefly as the identical situation happened with me. And YES---I had a zero balance. Their interest rate was higher than one offered thru my employment so I cancelled the GE Money Bank card. I sent a certified letter that was returned as received and followed up with a phone call (customer service number was difficult to locate, go figure). I was good to go and cancelled. Six months later, I received a phone call from a creditor trying to make a deal for a settlement. I immediately ran a credit history and this account was still active---and delinquent---on all three reporting bureaus. Bottom line, I hired an attorney to get this cleared. Avoid GE Money Bank at all costs!!!!!!!!!!!! It's a damn shame that they are in bed with eBay. eBay doesn't deserve the bad press that this shyster provides.
Posted by Seb on 2008-04-24:
Ge Money operate the store cards for many reputable high-street retailers here in the UK. GE's sharp practices are legendary! Steer clear of GE Money!
Posted by lamett on 2008-10-27:

More than likely the account was paid in full when closed, but GEMB did not post it until after the due date. They do this so they can pad bills with late cancel fees and interest, The fact that they let it sit for so long without any contact is another ploy they have to avoid having you dispute charges that you did not authorize. They probably changed the mailing address in your account information to ensure you never saw another statement.

They did this to me recently and after almost 60 days still have not provided any debt validation, explain why my mailing address was changed or why the first I heard about it was when the collection agency called
Posted by gramps73 on 2011-06-14:
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Incompetent Customer Service
Posted by DocDave on 04/27/2008
ORLANDO, FLORIDA -- I am writing this review after many months of frustrations and late fees caused by a faulty website that continually posts payments as being late even though the payments were made several business days before the due date! I have spoken to a number of customer service agents regarding this problem and was told that my bank routing info was incorrect and that caused my payment to not post on time. I was instructed each time by the service reps on how to correct my banking info on their website, however, the same problem keeps resurfacing EVERY month! Only after making a big stink and much fuss, the reps spoke with a supervisor who agreed to waive the late fee of $39 and the return check fee, also $39.

Finally, I thought there was some relief in sight, as I spoke with a gentleman who actually walked me through resetting all my online info. I thought the problem was all cleared until I went to make my next payment online! Now, I can't even log on! I repeatedly got an invalid account number message when I went to log on! To make matters worse, I then called the automated phone service and when I was prompted to enter my account number and zip code, I was again told by the automated service that my account info was not valid! I now have to mail my payment in and hope that it doesn't get lost or delayed in the process!

There is absolutely no excuse for any financial institution to operate a faulty website, especially when it charges late fees and return check fees on top of criminally high interest rates! I am currently charged a rate of 26.99% and they have repeatedly refused to lower the rate, despite the fact that my credit score warrants a much lower rate, which I am getting from other banks! My experience with GE Money Bank has been nothing short of an absolute horror!
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Posted by madconsumer on 2008-04-27:
with all your issues, maybe mailing your payments would be best.
Posted by Anonymous on 2008-04-27:
Use the online banking bill payment from your own bank. It is a great deal more secure and reliable, and you have control of when the payment gets made, and can verify that payment was received. You are never well advised to give your banking information to a creditor.
Posted by lamett on 2008-10-27:
File formal complaints with the Federal Trade Commission and Office of Thrift Supervision. This is a violation of the Fair Credit Billing Act and the Electronic Funds Transfer Act.

GEMB knows this and is counting on you not knowing or finding out about it.

Mailing payments to GEMB does not work either, even with cancelled checks to prove they cashed it before the due date - I have seen many complaints where the customer was told the check never arrived. Even sending the copies of the cancelled checks - they just claim they never received it over and over again
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Horrid Customer Service
Posted by Mcgiannetti on 11/28/2007
EL PASO, TEXAS -- I made a payment by phone (automated) on 9/26/07. The money was removed on 10/1/07. On 10/6/07 I called asking why it hadn't been posted yet. I faxed a copy of my bank statement. Nothing was posted to my account. I express mailed a copy of the cleared check. I checked the tracking number and it showed delivered, I called them, and was told I did not send anything, so I faxed it. I called about a week later and was told that they received a copy of the check and everything was corrected, they would post my payment. A week later, nothing. I called again to be told that I never sent anything, and they don't have a pay by phone service, and since the bank that it cleared through wasn't theres I may have to get my money back from the bank because it was unclaimed money. I made a complaint with the BBB and Molette Speed who responded said I used their pay by phone service, but I needed to send a copy of the cleared check. I have also made a complaint with the Attorney General. I have since faxed a copy of the cleared check repeatedly, and nothing has been posted yet. Someone over there is not doing their job and they are causing me a giant headache. If I had the money I would pay off the card and be done with it, but even then I would have to dispute the amount owed. When the card is paid off I will never use another GE service because the customer service is so inept.
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Posted by lamett on 2008-10-27:
file formal complaints with the Federal Trade Commission and Office of Thrift Supervision.

Not posting payments when they arrive is a Violation of the Fair Credit Billing Act and Electronic Funds Transfer Act.

GEMB knows this and hope you do not know or ever find out about it.
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Company Neglects to Send Bills
Posted by Katie2common on 06/04/2013
DAYTON, OHIO -- Stay away from this disgusting institution!

I changed my address in November of last year in anticipation for my move in December. The company did not send me a bill until May when apparently my promotional interest period expired an I was already 69 days late on a payment. I have never been late before and the amount in question was 48 dollars. Now I have this stain on my credit report that the company refuses to amend on the basis that they never received any returned mail so I must have gotten the bill. Give me a break! Why would I let my credit take a hit over $48??? Stay away from this company! Oh and then won't even respon to my BBB complaint.
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Posted by clutzycook on 2013-06-04:
Even if they don't send you the bill, you're still responsible for paying it. Next time something like this happens and you don't see your bill for a month or so, call them and figure out what's wrong. Alternatively, a lot of places these days allow you to view your bill online.
Posted by GE Capital on 2013-06-06:
**To expedite a response, please provide Reference code DM 060613_m3c_Katie**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

GE Capital
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Won't Accept Money!
Posted by Armybreakerpsn on 06/09/2012
EVERYWHERE, UTAH -- Hey I am currently trying to pay my settlement off with GE money I owe $431.00 left on my account but they refuse to accept my Debit card while my account is current! they demand a money order or a routing and check # all I want to do is pay the debt off and they will not accept my payment method that is most convenient to me. they have accepted my card while behind on payments before but now refuse to take it now that I'm caught up. personaly I hate having a book of blank checks around its barbaric and an outdated way to pay anything these days why the hell would a company as large as GE deny the use of such a convenient way to make a payment, they won;t even accept them in their online paycenter
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Posted by trmn8r on 2012-06-09:
They may not accept debit cards because of a fee associated with processing the transaction.

If they accepted it during a time when you were behind on payments, that could be because they felt getting 98% was better than getting 0%. I'm not surprised that they don't accept debit cards. Cashing a check costs them a lot less.
Posted by copper_works_ on 2012-06-09:
I might "barbaric and an outdated" way to pay, but it creates a paper trail of receipts. I still pay my bills that way. The company can't say they weren't paid when they have to endorse and deposit the check.
Posted by KevinTX on 2012-06-11:
"They may not accept debit cards because of a fee associated with processing the transaction." This is spot on.

I had horrible luck with GE Money trying to pay off one of my cards too... seems they have a slight problem with letting go :) I had to get a certified letter and take multiple phone calls to convince them I sent THEM the CHECK. Mess.
Posted by Jose on 2012-09-10:
Trying to pay without having to register.. Why are you forcing me to register when I already paid thru the internet and did not have to register. All I want to do is pay, not take money from you.....
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Company agrees to 10 day stop payment 2 days later still takes payment
Posted by Gibby78 on 05/10/2011
Hello :

My name is Jeff Gibson, I am A member of the Canadian armed forces and I like many Canadians am hear to register a complaint against GE Money. I purchased A motorcycle 3 Years ago for $11500, I called GE Money When I was @ the Dealership last week to find out what the balance owing on my loan was because I was interested in getting a new bike. Myself and the sales representative were told $1070.98 I asked If I could have a stop payment put on the old loan due to the fact that my trade in would more than cover the balance owing. The sale was finalised on Friday the 6th of May, the stop Payment was put in place on the 3rd of May and GE MONEY decided that the Payment would come out of my account on the 4th of may, even though there was a stop payment put on the account. I would advise all Canadians that this company is NOT TRUSTWORTHY they agree to one coarse of action and then go back on it without informing you. I will Ensure that if any member of my unit asks me about financing through GE Money I WILL Tell them About this despicable Incident and to look elsewhere for Financing .
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Posted by trmn8r on 2011-05-10:
If this was a recurring payment, that may explain the problem.

These transactions are queued up ahead of time, and send to a third party for processing, I believe. So a couple of days may not be sufficient notice to stop a payment from going through.

Have you called them and asked nicely for an explanation? You can assume the worst, but it may be there is a reasonable explanation beyond capitalism.
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GE Money Bank needs to be more flexible
Posted by Christinerainw on 07/06/2010
I ended up getting a Care Credit card through GE Money Bank because of health problems our dog was having. At first, they were very nice. Then, although they knew when I was paid each month, they started saying I was late all the time (it was 1 to 2 days at most) and they would not change my due date. Finally, I got the due date changed, but they had added all kinds of huge late fees to the account.
After that initial period, they started adding all kinds of interest charges to the balance, and they also cut me off from additional credit, but they keep charging these fees to the card. I am very upset with how they handled this whole situation and wish I could find someone else to take this debt until it is paid off.
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Posted by goduke on 2010-07-06:
From the stories I've heard about this GE Money Bank card, it seems that they are counting on the fact that they are going to be able to rack up huge fees, etc. Hopefully you can ditch them soon. Best of luck on this one!
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Don't Be Fooled By The Advertisement
Posted by Jay karl on 06/29/2010
ORLANDO, FLORIDA -- I became ill and had to retire on medical leave, had an account with GE money bank. Called customer service several times about a promotional sale they had at Carvin Music Supply. Had not missed a payment always sent more than payment amount, even doubled up a couple of times. At the end of the year GE added interest back on balance and that was not in the material I received. I called and asked if I could get a lower interest rate since I was a good customer. They told me on several occasions it couldn't be done.

This just goes to confirm what I already knew credit card companies just want to keep you in debt even the good paying customers.

This is such a shame!!!!!!!!!!!!
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Most unscrupulous international corporation known to me
Posted by Dansail on 02/07/2010
I opened this account to handle the costs of my stepson's dental work. The card was issued and we made diligent payments to the account. During one payment, I attached two separate checks, one for the normal monthly payment and a second for nearly $500.00 (surplus money). The second amount was never applied to my account, but the first was. I noticed this immediately in the subsequent monthly statement. I called to track the money and they stated that I should never submit two payment checks in one envelope; their 'slitter/extractor' machine only pulls two pieces of paper from their envelopes. Hence, they report the second check was most likely discarded. Later (three months later) I received a scan (at my request) showing they had cashed that nearly-$500 check, but still had not applied it toward my payment. STRIKE ONE. I continued to make diligent payments on the account. After about 18 months of making payments, the interest rate went from 9% to 30%. STRIKE TWO. Within that same statement, they had tacked on a $2,100 retroactive interest surcharge, which took the card beyond it's credit limit. STRIKE THREE! Would you continue doing business with such an unscrupulous outfit?
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Posted by saj80 on 2010-02-07:
It sounds like this was an interest-free card for 18 months; if not paid off after 18 months, interest would then be calculated from the date of account opening. I'm not sure you were ever charged 9%; that may have only been the disclosure rate on the statement. As for the $500, have you submitted copies of the check (front and back) to GE? If so, then they need to credit your account immediately. If not, you may need to escalate this to their regulator.
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Lowered credit limit without notice
Posted by No Loyalty on 11/23/2009
I have had a Walmart credit card issued by GE Money Bank for years and have NEVER been late in payments. Tonight I get on line to do Christmas shopping and discover that they have cut my credit line. I called customner service and was given some garbage about them changing their credit criteria and was told they mailed me a letter over one week ago. I am sick of these financial institutions having no loyalty to good customers. This card will be paid in full and never used again!!!!
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Posted by Hugh_Jorgen on 2009-11-24:
Many credit card companies are raising rates and lowering credit limits in advance of the new "pro-consumer" legislation that is scheduled to kick on Feb 1.

If you are going to replace this card with another one, go ahead and apply for and receive your new card before you cancel this one - even though it will be closed at your request, it could cause your credit score to drop a little.
Posted by JR in Orlando on 2009-11-24:
Credit card companies lower limits without notice, because some people, not to imply you, would max out the card before the limit was dropped, if notice was given.
Posted by Anonymous on 2009-11-24:
Credit is a privilege not a right. They can do whatever they want with the line of credit they extended to you. I know it sucks because its going to reflect on your credit score, but that's how things go.
Posted by GEMONEYSUCKS on 2010-02-15:
GE MONEY & LOEWS FINANCIAL have been harassing me for the past several weeks attempting to collect a debt for an account holder with the same first and last name as mine, but is not me, nor my debt. First of all, I have never applied for a LOEWS credit card, nor have I ever owned one. I am not even a home owner, so not much home improvement going on at my place by me. I originally received a letter attempting to collect a debt in the amount of $935.00. I was surprised to receive the letter knowing I had never owned or applied for services through GE, or LOEWS. That day I ran my credit (and paid the credit site fees out of pocket) to see if someone had stolen my identity and was attempting to use my information to obtain services and credit. I was pleased to find that nothing was reporting to my credit from LOEWS or GE MONEY. I then called GE MONEY & LOEWS FINANCIAL at the number posted on the letter. I informed them that I didn't think they had the correct individual, and they asked to confirm my social security number. I gave them the last 4 digits, which DID NOT match the SS# they had in their collection records. I then asked to confirm the additional information on the account to see if they had my phone number, or address. According to the rep, they additional information did not match mine either. She stated that it appeared to be a mix up, and that they most likely found my information through "skip tracing" and that she would remove my info and note on the account what she had found. I then wrote what she had advised me to on the letter and returned it as instructed. She stated I SHOULDN'T be getting any more mail or communication regarding the matter. I felt like matters had been addressed accordingly and gave it no more thought, until...

I received yet another letter, and another, and another in the same week. All four letters came after our conversation, so I assumed they were already in the mail, called GE MONEY to tell them that I was still getting mail and send the additional letters back as I did the first time exactly as they instructed me to. Again, the rep told me I shouldn't be getting any more letters, and that she had COMPLETELY removed my info from their system (which apparently didn't match what they had on record, that they magically denied having every time I called about the letters).

So, the next week I was happy to see that no more letters came from GE MONEY or LOEWS FINANCIAL. However, at this time they started in with the harassing phone calls. So, I had finally gotten the letter issue handled and they started calling me instead. The issue I have here is that I gave them my phone information so they wouldn't call me, and then I started getting calls, so it was easy to assume that they had started using the information I gave them to continue to harass me for a debt that isn't even owed by me, or anyone I know. I nicely requested each time they called me that they review their notes on the account and that they kindly see that I stop getting these types of calls, and that it was getting pretty old after having received an average of 4 calls a day to my cell phone over the course of the week. Each time I got a new rep who called me, I told them the same thing, and was as polite as I could be (not my typical reaction to these mistakes, but I was trying to be nice). Each time I was assured that my information was out of their system, and that they have no record of me in it, and that I wouldn't be receiving any more calls to my cell phone. At that time, I was under the impression that things were handled and that I wouldn't be getting any more calls. Not so lucky...

The next week, and weekend. I was again surprised (getting harder though since now nothing would surprise me from these people) to get another call, this time it was on my home phone, which I don't even give out or use for any reason. The other funny thing, is that my phone bill for my house isn't even in my name, it's in my roommates name. I was literally steaming as I was trying to spend Valentines Day with my sweetheart and during our movie, the damn COMCAST caller id kept popping up saying it's GE MONEY calling. Arggg. At this point I had had enough from these people, and felt like it was not borderline harassment anymore, but was now full-fledged harassment. I immediately phoned the number that was calling. I asked to speak with a supervisor, got a new person, asked to speak with their supervisor. When I finally got to the person who told me they were as high as I could go, I explained what was happening (basically everything I wrote above) and that I was not happy at this point about the way this matter was being dealt with. I then told the rep that if I got even ONE MORE call, period, that I was going to write reviews and pursue the harassment by any means necessary including via my State's Attorney General (Rob McKenna), the Better Business Bureau (BBB), the FTC and Online through review sites, blogs, forums, Twitter, Youtube, etc. and any other way I could find. She nicely listened to my rant and assured me that AGAIN, FOR THE TENTH TIME, that I WOULDN'T receive any more calls, either on my cell or at home. And that after 30 minutes I FOR SURE wouldn't be getting any more calls to any of my numbers. She also attempted to transfer me to the Fraud Dept. so that I could have them investigate the matter form their end. I am not sure why she suggested that, but figured any one I could get to remove my information on their end would be better than taking their word for it. So, during the transfer I got cut off, had to phone back and wait forever to get back where I was. Finally got through and turns out the Fraud Dept isn't even open on weekends. I decided to give them one more chance at this point and went on with my Valentines Day. Did not get any more calls thank heavens.

First thing on Monday, I phoned the Fraud Dept. to follow up with what the rep and I had spoken about on Sunday. I got on with a very nice gal at the Fraud Dept. that was nice and seemed very helpful. She informed me that it wasn't Fraud, that it was a mix up due to the fact that they skip trace for information that may or may not match information they have on record for their accounts. She kept using the word skip trace. To me this whole scenario seemed weird. And had never had anything like that happen before in my 28 years. She also assured me that my info would be cleared on her end, and that I shouldn't be getting any more calls, unless they run another skip trace and end up with my information again. I told her that wasn't acceptable, and if they were going to use random information like that, that they needed to have a way of removing information that was deemed to be invalid for their actual account holder, that way, people like me wouldn't be getting harassed like I had been. She said she couldn't do anything and that she had removed my information and that I need not worry about calls.

Less than 30 minutes later, on Monday I got another call from GE MONEY and LOEWS FINANCIAL on my cell phone. "Are you kidding me?" I asked. Needless to say, I was not nice to the last person, I told them that this call was the straw that broke it for me, and that I was going to follow through with my promise to report them, review them, and plaster my story all over the Internet. So, that's what I'm doing. I usually don't even write reviews online, nor do I have time to do such things. I just really feel like this is all wrong and that if I don't speak up it might continue to happen to me, and others out there.

If you find yourself in a similar situation with GE MONEY and LOEWS FINANCIAL don't wait as long as I did to start speaking up. Seriously, I tried to be nice and it doesn't cut it with these collection people. If I were you, and had it to do over again, I would have reported it to my State's Attorney General, BBB, FTC and all over the Internet from the beginning. Take my work for it, the squeaky wheel tends to get the grease.
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