GE Money Bank - Page 2

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Way To Support Your Troops
Posted by on
NORMAL, ILLINOIS -- GE Money has been nothing but a hassle. Let me start by saying my husband has never once been late on a payment. He was deployed and told the company that he needed his interest rate changed to 6% under Service Members Civil Relief Act. He mailed the military orders but I, who was at home, saw no changes on his bills. I called and of course by law was unable to speak to a representative They stated my husband could just call to authorize me. Anyone who has been deployed to Iraq/Afghanistan can tell you how hard this can be. Finally he was able to call; now they said power of attorney was needed. Fine, except they don't even have a fax number. I mailed both Military Orders and Power of Attorney to Elpaso TX. I sent certified so I didn't get any lies about them not receiving document. I also sent a letter about how many times we have been given different answers. Low and Behold I call and I get a different answer. Now they have a form I need to fill out and mail in before they can speak to me. When I explained we were told several times I just needed to send power of attorney the representative spoke very rudely to me. She said she would disconnect the call.

She went on to say She would speak and I would listen and that's how conversations work. Reps are not educated on the full process. If they were this situation could have been taken care of in one phone call. This is going on 5 months. Customer Service is rude. I would be ashamed to work with a company that allows such bad customer service.
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Soaring Consumer on 2009-03-05:
Contact the Office of the Attorney General, the Federal Trade Commission, and the FDIC.

Don't give up. Blatantly delaying their obligations under the act and disrespecting you while they are in the wrong is inexcusable.
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Illegal Credit Practices
Posted by on
MICHIGAN -- I have three accounts with GE money bank. Recently, my care credit account was closed on behalf of this company. This account is paid in full. Now I have received two more letters concerning my Walmart and Lowes accounts. They lowered my credit limit on both cards. I was so angry I call each one up and got the usual runaround. One customer representative told me it was "my inability to pay my balances off" how does this representative know what I can pay off.

My payments have never been late and always paying more than asked for. They have damaged my credit report and I want this company shut down.
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Anonymous on 2008-11-16:
So a company protecting it's own interests -may- have resulted in a few points off your fico score, and you want to see them shut down? What color is the sky in your world?
Ponie on 2008-11-16:
I think you should thank the company for lowering your limits on the two accounts. You probably received these three credit cards when all that was necessary to obtain one was to put your 'X' on the dotted line. Times have changed, and it's about time! The representative did not personally know of your inability to pay off your balances, but the company evidently did an income to debt check and found you were in the high risk category. So you always pay on time and more than the minimum? I always pay on time and the complete balance. It's not than I'm filthy rich--far from it. I simply live beneath my means and within the past couple of weeks received a letter from one of my credit card companies that they've increased my credit limit. Kudos to GE for doing this. I don't want any more of my tax $$ going to bailing out people who have more outstanding credit than they can safely handle!
lamett on 2008-11-17:
This is just another example of how GE Money abuses its GOOD Customers. They have a large list of things they due to screw us out of money they are not entitled to.

THE US NEEDS TO INVESTIGATE GEMB. Just like they have been doing in Australia and New Zealand. Those countries are doing something about GEMB.

File complaints with the federal trade commission and office of thrift supervision.

GEMB will ignore your complaints - they cannot ignore complaints filed via the government

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Fraudulent Business Practices
Posted by on
SALT LAKE CITY, UTAH -- Well - they are really coming down hard on GE Money in New Zealand - too bad the US Government does not seem to be PROTECTING the US citizen from GE MONEY'S FRAUDULENT BUSINESS PRACTICES

GE Money misled customers

Friday, 14, Nov, 2008 11:42AM
GE Money has admitted misleading 3,660 of its customers, by charging interest during what was supposed to be an interest-free period.

It will now refund them just over $3 million. The customers all bought goods from [snip] and Bond and Bond stores during a Pay Nothing Until July\August promotion last year.

A Commerce Commission investigation found customers who did not pay off the loan by an early exit date were then charged interest from the time of purchase.

GE Money promises to send all impacted customers details of their refund by the middle of December.

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Nzpcs on 2011-01-08:
I am anot happy with Ge Money alliance with Kiwibank here in Nz more details here about their exclusive deal.

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Horrid Customer Service
Posted by on
EL PASO, TEXAS -- I made a payment by phone (automated) on 9/26/07. The money was removed on 10/1/07. On 10/6/07 I called asking why it hadn't been posted yet. I faxed a copy of my bank statement. Nothing was posted to my account. I express mailed a copy of the cleared check. I checked the tracking number and it showed delivered, I called them, and was told I did not send anything, so I faxed it. I called about a week later and was told that they received a copy of the check and everything was corrected, they would post my payment. A week later, nothing. I called again to be told that I never sent anything, and they don't have a pay by phone service, and since the bank that it cleared through wasn't theres I may have to get my money back from the bank because it was unclaimed money. I made a complaint with the BBB and Molette Speed who responded said I used their pay by phone service, but I needed to send a copy of the cleared check. I have also made a complaint with the Attorney General. I have since faxed a copy of the cleared check repeatedly, and nothing has been posted yet. Someone over there is not doing their job and they are causing me a giant headache. If I had the money I would pay off the card and be done with it, but even then I would have to dispute the amount owed. When the card is paid off I will never use another GE service because the customer service is so inept.
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lamett on 2008-10-27:
file formal complaints with the Federal Trade Commission and Office of Thrift Supervision.

Not posting payments when they arrive is a Violation of the Fair Credit Billing Act and Electronic Funds Transfer Act.

GEMB knows this and hope you do not know or ever find out about it.
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Lowered credit limit without notice
Posted by on
I have had a Walmart credit card issued by GE Money Bank for years and have NEVER been late in payments. Tonight I get on line to do Christmas shopping and discover that they have cut my credit line. I called customer service and was given some garbage about them changing their credit criteria and was told they mailed me a letter over one week ago. I am sick of these financial institutions having no loyalty to good customers. This card will be paid in full and never used again!!!!
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Hugh_Jorgen on 2009-11-24:
Many credit card companies are raising rates and lowering credit limits in advance of the new "pro-consumer" legislation that is scheduled to kick on Feb 1.

If you are going to replace this card with another one, go ahead and apply for and receive your new card before you cancel this one - even though it will be closed at your request, it could cause your credit score to drop a little.
JR in Orlando on 2009-11-24:
Credit card companies lower limits without notice, because some people, not to imply you, would max out the card before the limit was dropped, if notice was given.
Anonymous on 2009-11-24:
Credit is a privilege not a right. They can do whatever they want with the line of credit they extended to you. I know it sucks because its going to reflect on your credit score, but that's how things go.
GEMONEYSUCKS on 2010-02-15:
GE MONEY & LOEWS FINANCIAL have been harassing me for the past several weeks attempting to collect a debt for an account holder with the same first and last name as mine, but is not me, nor my debt. First of all, I have never applied for a LOEWS credit card, nor have I ever owned one. I am not even a home owner, so not much home improvement going on at my place by me. I originally received a letter attempting to collect a debt in the amount of $935.00. I was surprised to receive the letter knowing I had never owned or applied for services through GE, or LOEWS. That day I ran my credit (and paid the credit site fees out of pocket) to see if someone had stolen my identity and was attempting to use my information to obtain services and credit. I was pleased to find that nothing was reporting to my credit from LOEWS or GE MONEY. I then called GE MONEY & LOEWS FINANCIAL at the number posted on the letter. I informed them that I didn't think they had the correct individual, and they asked to confirm my social security number. I gave them the last 4 digits, which DID NOT match the SS# they had in their collection records. I then asked to confirm the additional information on the account to see if they had my phone number, or address. According to the rep, they additional information did not match mine either. She stated that it appeared to be a mix up, and that they most likely found my information through "skip tracing" and that she would remove my info and note on the account what she had found. I then wrote what she had advised me to on the letter and returned it as instructed. She stated I SHOULDN'T be getting any more mail or communication regarding the matter. I felt like matters had been addressed accordingly and gave it no more thought, until...

I received yet another letter, and another, and another in the same week. All four letters came after our conversation, so I assumed they were already in the mail, called GE MONEY to tell them that I was still getting mail and send the additional letters back as I did the first time exactly as they instructed me to. Again, the rep told me I shouldn't be getting any more letters, and that she had COMPLETELY removed my info from their system (which apparently didn't match what they had on record, that they magically denied having every time I called about the letters).

So, the next week I was happy to see that no more letters came from GE MONEY or LOEWS FINANCIAL. However, at this time they started in with the harassing phone calls. So, I had finally gotten the letter issue handled and they started calling me instead. The issue I have here is that I gave them my phone information so they wouldn't call me, and then I started getting calls, so it was easy to assume that they had started using the information I gave them to continue to harass me for a debt that isn't even owed by me, or anyone I know. I nicely requested each time they called me that they review their notes on the account and that they kindly see that I stop getting these types of calls, and that it was getting pretty old after having received an average of 4 calls a day to my cell phone over the course of the week. Each time I got a new rep who called me, I told them the same thing, and was as polite as I could be (not my typical reaction to these mistakes, but I was trying to be nice). Each time I was assured that my information was out of their system, and that they have no record of me in it, and that I wouldn't be receiving any more calls to my cell phone. At that time, I was under the impression that things were handled and that I wouldn't be getting any more calls. Not so lucky...

The next week, and weekend. I was again surprised (getting harder though since now nothing would surprise me from these people) to get another call, this time it was on my home phone, which I don't even give out or use for any reason. The other funny thing, is that my phone bill for my house isn't even in my name, it's in my roommates name. I was literally steaming as I was trying to spend Valentines Day with my sweetheart and during our movie, the damn COMCAST caller id kept popping up saying it's GE MONEY calling. Arggg. At this point I had had enough from these people, and felt like it was not borderline harassment anymore, but was now full-fledged harassment. I immediately phoned the number that was calling. I asked to speak with a supervisor, got a new person, asked to speak with their supervisor. When I finally got to the person who told me they were as high as I could go, I explained what was happening (basically everything I wrote above) and that I was not happy at this point about the way this matter was being dealt with. I then told the rep that if I got even ONE MORE call, period, that I was going to write reviews and pursue the harassment by any means necessary including via my State's Attorney General (Rob McKenna), the Better Business Bureau (BBB), the FTC and Online through review sites, blogs, forums, Twitter, Youtube, etc. and any other way I could find. She nicely listened to my rant and assured me that AGAIN, FOR THE TENTH TIME, that I WOULDN'T receive any more calls, either on my cell or at home. And that after 30 minutes I FOR SURE wouldn't be getting any more calls to any of my numbers. She also attempted to transfer me to the Fraud Dept. so that I could have them investigate the matter form their end. I am not sure why she suggested that, but figured any one I could get to remove my information on their end would be better than taking their word for it. So, during the transfer I got cut off, had to phone back and wait forever to get back where I was. Finally got through and turns out the Fraud Dept isn't even open on weekends. I decided to give them one more chance at this point and went on with my Valentines Day. Did not get any more calls thank heavens.

First thing on Monday, I phoned the Fraud Dept. to follow up with what the rep and I had spoken about on Sunday. I got on with a very nice gal at the Fraud Dept. that was nice and seemed very helpful. She informed me that it wasn't Fraud, that it was a mix up because that they skip trace for information that may or may not match information they have on record for their accounts. She kept using the word skip trace. To me this whole scenario seemed weird. And had never had anything like that happen before in my 28 years. She also assured me that my info would be cleared on her end, and that I shouldn't be getting any more calls, unless they run another skip trace and end up with my information again. I told her that wasn't acceptable, and if they were going to use random information like that, that they needed to have a way of removing information that was deemed to be invalid for their actual account holder, that way, people like me wouldn't be getting harassed like I had been. She said she couldn't do anything and that she had removed my information and that I need not worry about calls.

Less than 30 minutes later, on Monday I got another call from GE MONEY and LOEWS FINANCIAL on my cell phone. "Are you kidding me?" I asked. Needless to say, I was not nice to the last person, I told them that this call was the straw that broke it for me, and that I was going to follow through with my promise to report them, review them, and plaster my story all over the Internet. So, that's what I'm doing. I usually don't even write reviews online, nor do I have time to do such things. I just really feel like this is all wrong and that if I don't speak up it might continue to happen to me, and others out there.

If you find yourself in a similar situation with GE MONEY and LOEWS FINANCIAL don't wait as long as I did to start speaking up. Seriously, I tried to be nice and it doesn't cut it with these collection people. If I were you, and had it to do over again, I would have reported it to my State's Attorney General, BBB, FTC and all over the Internet from the beginning. Take my work for it, the squeaky wheel tends to get the grease.
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Liars and thieves
Posted by on
MAINE -- This company has the worst customer service I have ever seen. They were horrible 10 years ago and they have just increased to outrageous! They use check 24 but they hold on to your check until the past due date, then they charge you a late fee and interest on the late fee. Their over site commission says so what and they just continue to screw people.

Don't run fly away from these people. They SUCK!!!!!!!! You will be screwed and no one will help you. They are allowed to break the law.
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tnchuck100 on 2008-02-21:
To determine the real problem here we need to know the following:
1. What was your due date?
2. When did you send the payment and how?
3. When did the payment clear your bank?

Additionally, if they were horrible 10 years ago why are you still doing business with them?
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Boycott GE Money
Posted by on
Let your favorite retailer know that you won't do business with them until they get rid of GE Money. GE Money's retail "partners" according to their website are:

http://www.gemoney.com/contact_us/retail_partners/index.html (this link has links to the retail partners' credit card services)

Phone: 1-866-634-8379
Web Site: Amazon.com

American Eagle
Phone: 1-800-843-0875
Web Site: ae.com

Banana Republic
Phone: 1-800-234-7455
Web Site: BananaRepublic.com

Phone: 1-800-669-6550
Web Site: Belk.com

Brooks Brothers
Phone: 1-800-248-3058
Web Site: BrooksBrothers.com

Phone: 1-800-643-8278
Web Site: Dillards.com

Phone: 1-800-887-1198
Web Site: Gap.com

Home Shopping Network
Phone: 1-800-234-3476
Web Site: HSN.com

Phone: 1-866-557-8417
Web Site: IKEA.com

Phone: 1-800-542-0800
Web Site: JCP.com

Phone: 1-866-230-9175
Web Site: kirklands.com

Linens 'n Things
Phone: 1-866-568-4464
Web Site: LNT.com

Phone: 1-800-444-1408
Web Site: Lowes.com

Phone: 1-866-763-4537
Web Site: Meijer.com
Credit Card Services: Click Here

Phone: 1-800-480-5014
Web Site: Mervyns.com

Old Navy
Phone: 1-877-222-6868
Web Site: OldNavy.com

Phone: 1-866-571-3012
Web Site: PayPal.com

Phone: 1-800-367-9444
Web Site: QVC.com

Sam's Club
Phone: 1-800-964-1917
Web Site: SamsClub.com

Phone: 1-800-964-1917
Web Site: www.shopnbc.com

Stein Mart
Phone: 866-597-1513
Web Site: www.steinmart.com

The Mens Wearhouse
Phone: 1-800-400-3761
Web Site: Menswearhouse.com

Phone: 1-877-294-7880
Web Site: Walmart.com
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msnanny on 2007-11-13:
Uh, why?
Principissa on 2007-11-13:
OK, but why should I boycott them? I shop at maybe one or two of those stores.
Anonymous on 2007-11-13:
Let me try this here I guess.
Tired, and everyone else you have a good point there but I don’t think people will ever band together and do that. Did you know GE is very heavily invested in alterative power solutions that cost a lot of money, yet at this point there's not enough people interested in buying them? And that GE is one of the biggest lobbyist in Washington these day and guess what they want? They want legislation to be passed into law that will make their investment worth BILLIONS. Do you think they will get it?
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Credit Card has been "reactivated" causing new fees!
Posted by on
ORLANDO, FLORIDA -- I had this card for months, cancelled it, and am now receiving notice that it still exists, and apparently I owe them for several late fees which I was not notified for until now.

I have had other problems in the past and would not recommend this credit card to anyone. You would be better off chewing off your own arm or selling organs for the money.
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DebtorBasher on 2006-09-23:
When you canceled it, was there still a balance left to be paid?
WENDYBLUE on 2006-09-24:
Thanks for telling us about this. 2 family members have this card, on separate accounts, in conjunction with buying eyeglasses at Lenscrafters on credit so we will watch our accounts closely. Thanks.
Anonymous on 2006-09-24:
I agree with Debtorbasher. Sounds to me like you did not have a zero balance on the card when you cancelled it. You still have to pay the money you owe, cancelling the card does not get you out of that. Sorry!
bigbangerik on 2006-09-25:
idk, some fee based credit cards make you pay their fees even if you cancel
DebtorBasher on 2006-09-25:
My point, is even if you called for a pay off balance, they will give you a certain amount of time to send it...but if the payment is received even one day later, then the payoff balance they gave you, changes. Example, they say payoff amount is $520, until Sept 30...so, you mail them the $520 on Sept 29...and you feel it is paid in full...however, they don't receive the payment until Oct 4...Now the payoff amount has changed because there were fees attached to it...so, they apply the $520, on a balance of maybe $545...leaving a $25 balance...you think it's paid in full, tossing away their mail thinking it's junk mail, and all the while you are getting late fees ontop of late fees...this is something that happens all the time at NCO...because that's where they end up, in collections...People have to remember, even if they are paying off a balance, the has to be RECEIVED by the date they give you, not just mailed out by that date...it's a common mis-understanding...When I called for a pay off balance on my car loan, they gave the amount and the date, the day I was ready to pay it off, I called a second time to make sure of the balance (just in case I was given the wrong amount the first time)...then I went to the bank and paid it...I called the loan company back the following day after the bank up dated their info and verified that I had a zero balance and asked for a statement showing PIF. You can't just take their word, you have to keep following up, to protect yourself.
bigbangerik on 2006-09-26:
a good way to prevent this would be to check your credit report monthly. any late payments will show up on there
malaec on 2006-10-23:
Beware of GE Money Bank. They are just sharks who'll rip you off. They gave us 6-months "free" financing on appliances, and then hammered us with $2000 finance charge on $1600 balance! Rude and unhelpful customer service said that we should have read our monthly statments, the fine print at the bottom. What a joke! Do you read all of your statements EVERY month? That's a lot of reading! None of this crap was stated in the initial contract... GE is just plain scammers, it's a shame that the crime can be going on such a large scale!
Read more here:
work4money on 2007-03-27:
People, what more can a company do than to send you terms and conditions. What more can they do but send you a bill explaining the charges? Its one thing to not understand and totally different thing to say, you choose not to read your bill they send you!!!
eileen45 on 2007-06-14:
When a person uses this sort of credit card - it is your responsibility to read the fine print. Buying furniture, applianes etc. the no intererst thing only work when you pay your balance in FULL b4 the due date or all the interest from day one on the TOTAL amount charged is charged back on to your account....even if you only owe a mere $ 10 on the account.

Bottom line...you took the deal...read the fine print and beaware of the pitfalls. You got the goods in your house from one to three years before you would have and now you must pay the piper or........just pay the bill in full before your 12, 18, 24, 30 or 36 months runs out!
Thomas75 on 2007-07-27:
I think a couple of these people are right on track. How did you have late fees if you paid the balance off on time??? That doesn't make sense. GE Money doesn't have a product yet that charges an annual fee, so that can't be the problem. Several late fees and you were just notified? Did they have the correct address and phone numbers listed for you? Trust me, if something is past due over there at GE Money, they do their best to make you aware of it by placing collection calls and sending statements. It isn't in their best interest to let your account just go and charge off, they lose money too. As for the rip-off report listed by Malaec....There are a few hundred reports out there...That is about .0002% of their outstanding accounts. That looks like a pretty good record to me. You can't make everyone happy.
mcgiannetti on 2007-11-28:
I made a payment by phone, the money came out of my account, and never posted. I called them and they said send a copy of the cleared check. I have confirmations of each time I sent a copy of the check and have been told I never sent anything and they don't do payments by phone so I may have to get my money back from my bank. I called my bank and they said that GE Money deposited the money into their account. This has been going on for over two months now. In the mean time I'm getting interest on an incorrect balance. I've filed complaints with the BBB (to which they replied we will post the payment, but they've never sent a copy of the cleared check) and the Attorney General. If anyone has any suggestions please let me know. I keep sending the copy of the check, and they keep telling me I never sent it.
PGD on 2007-12-14:
I am in total support of UCFirefly as the identical situation happened with me. And YES---I had a zero balance. Their interest rate was higher than one offered through my employment so I cancelled the GE Money Bank card. I sent a certified letter that was returned as received and followed up with a phone call (customer service number was difficult to locate, go figure). I was good to go and cancelled. Six months later, I received a phone call from a creditor trying to make a deal for a settlement. I immediately ran a credit history and this account was still active---and delinquent---on all three reporting bureaus. Bottom line, I hired an attorney to get this cleared. Avoid GE Money Bank at all costs!!!!!!!!!!!! It's a damn shame that they are in bed with eBay. eBay doesn't deserve the bad press that this shyster provides.
Seb on 2008-04-24:
Ge Money operate the store cards for many reputable high-street retailers here in the UK. GE's sharp practices are legendary! Steer clear of GE Money!
lamett on 2008-10-27:

More than likely the account was paid in full when closed, but GEMB did not post it until after the due date. They do this so they can pad bills with late cancel fees and interest, The fact that they let it sit for so long without any contact is another ploy they have to avoid having you dispute charges that you did not authorize. They probably changed the mailing address in your account information to ensure you never saw another statement.

They did this to me recently and after almost 60 days still have not provided any debt validation, explain why my mailing address was changed or why the first I heard about it was when the collection agency called
gramps73 on 2011-06-14:
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