General Electric Company Monogram Series - Page 2

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25 reviews & complaints.

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GE Monogram Cook Top Hum
Posted by on
This is continuation of the review by edreview. GE after replacing the transformer again, spark module did not fix the hum. Then they tried placing some isolation tape under the transformer, did not work. Started isolating each electrical component one at a time by unhooking each item and plugging in the power. We able to find a second transformer for the LED lights. Place some isolation tape on the transformer and it worked. The transformer is located on the underside of the unit behind an access cover. To check you just have to remove the access cover and the hum went away. The access panel was touching the transformer. A simple fix without GE would be to buy two rubber washers and place between the access cover and the base so the transformer so it does not hit the access cover. The technicians could not find this transformer because GE does not indicate that it exist in any of there diagrams.
     
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Venice09 on 09/22/2010:
Proof again that these companies do not know how to fix their own appliances. I hope your review helps other people who are having the same problem.

VH
Helpful on 09/22/2010:
Thanks so much for the update. I'm sure this will provide some valuable help for those owning the unit and running into the same issue. Ironically, they should just resolve the problem of why the transformer is humming. Seems simple to me -- someone should teach it the words! LOL!
Phen on 05/25/2012:
That's very helpful.. I got the same problem, and the tech who came the first time declared that there was no hum.. my wife pulled out the plug and plugged it back in, and there, he said.. there was a hum. Then he went ahead and ordered the transformer but for the ignition cores. We took apart the whole unit :( and found out it was not that one that needed to be replaced. He felt sheepish, and found out the transformer was located at the bottom (23 years of experience??). Then today he came with a new LED transformer, and replaced it. Hum is still there, and he put his hands up and said I could not come again (saying that he is losing money for the second trip), and he is going to talk to the GE techs.. and call me back (I don't think he will).

And then I went online and did a search and find this post, and then I tried to push the cover tight at the bottom and the noise went down, and then I pry my finger nails in between the cover and the base, and the noise completely went away. So that's an easy fix. But I am not sure if the base will get hot at all, so not sure if rubber washer/gasket will work there. I will try to see if the base will get hot next time we cook.. But there is the solution there.. STUPID GE!!!!!!!!!
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Hate my GE Monogram Fridge
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I agree with another post that this fridge is horrible. I also have mold that continues to grow...the drip pan under the fridge sometimes just fills up quickly an spills all over my wood floors..frost build up inside that sometimes gets so bad that I can not open the drawers...They have come here so many times I have lost count. They have replaced the hinges on the door- twice...replaced the entire door..changed three or four parts...told me that "These fridges just sometimes grow mold"...told the service tech that I needed to clean it better!! That was my favorite one!...When I called last week to schedule a visit about the frost buildup and the new mold I was told that "Mold is not coverered under my extended warranty that it is a COSMETIC ISSUE"...I am NOT KIDDING! Now they told my poor repair guy to order another part! He agress that this is obviously a defective fridge. GE told the place where I bought it that they can't do anything about it because I have an extended warranty...they SOLD their extended warranties to Assurant. Oh, okay....Now my warranty is up in October and they want 844.00 to extend it three more years. If I buy a new fridge then my 1200.00 wood front panel(that matches my cabinets) will not fit. DO NOT BUY ONE OF THSE!!!!!!!!
     
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Venice09 on 09/14/2010:
You hit on a couple of good points. The extended warranty is useless, and custom appliances are an expensive risk.

Mold is not a cosmetic issue, and anyone who tells you that has no concern for the health and safety of their customers.

It sounds to me like this refrigerator should be replaced under the extended warranty before it expires. You've suffered enough.
Helpful on 09/15/2010:
I'm a big fan of extended warranties Meadow, but one needs to know how to "shop" for such just like they would purchase the merchandise. To begin with, I've seen too many issues when these warranties are purchased through a third party, like you've done. I've given more details about buying extended warranties under a blog of mine entitled "Buying Right". Ultimately, an expensive appliance is something most consumers would not expect to have to repair in a "short term" length of time. Therefore, not having a warranty to back one's expectation is a rather huge and idiotic mistake. On the other hand, the warranty is only as good as the company covering it. I suggest buying an extended warranty that is managed directly by the retailer or the manufacturer. This usually will control both the costs and the way they are covered much better.

As for the problem you are speaking of, that of having ice build up, causing mold -- the problem MAY be very simple to solve. If you look at the back of the fridge, where the compressor / evaporative units are located (you'll need to remove the covering to access this area), you'll see a drip line running into this evaporative plate. This is the same plate that you're saying is "so bad that the frost buildup doesn't allow you to remove your drawers." Generally, this means the drip line is getting froze up, not evaporating correctly, thus not allowing your freezer to defrost properly and then further freezing up within the freezer.

First, you'll need to thaw all the area where ice has built up. If need to, take a hair dryer to make sure the drip line is completely thawed. Now, examine the line. It should only be as long to get it to the evaporative plate -- NO LONGER. When this line gets too long, the evaporative process doesn't work correctly and you start having freezing problems. This being the case, trim the line/tube -- the problem should be solved.

Hopefully I am, once again, Helpful ;-)
2cent-er on 10/19/2010:
re; the mold, try turning up the control so the comp runs longer this will take the excess moisture and deposit it on the cold plate[evap]instead of the cabinet where it fosters mold buildup. on earlier models there was a field correction for this. ask if this is your model.
2cent-er on 10/19/2010:
just re-read your post. the pan over flowing and frost buildup sounds like they are also tied in with low comp run time. don't make any DIY modifications to drain line-there are ramifications to this.
2cent-er on 10/19/2010:
Helpful, you make good points re extended warranties, just out of date. contacts managed directly from the manf, which one would assume meant an employee of the manf-who? they all use independent servicers, usually through a TPA. either case they don't pay well, so they don't tend to get the cream of the crop. as to self servicing dealers, in most areas they're a nat'l or regional chain dedicated to maximizing sales not providing top notch service. the good ones got out of service,too expensive. what you have now is 'techs'throwing parts at an appl hoping something works or blaming the consumer for misuse. multiple service calls later it's still not fixed. so again throw darts. a competent servicer who has to buy the parts he gives an est for will be 99.9% correct on the first visit. otherwise they'd be out of business or working for TPA's.. IMO, like a Dr.,lawyer,auto mech,find a servicer you like and trust and pay them. might cost you more but one's mental sanity has a price also.
Venice09 on 10/19/2010:
Great comments and advice, 2cent-er.
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Monogram Stainless Steel Dishwasher Racks Rusting Out
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The home I purchased in new in April 2004 had a suite of Monogram appliances including the diswasher listed here. All of the appliances have been fine, not exceptional, except the dishwashers. We had a second dishwasher put in later that year. The upper and lower racks of both dishwashers are so rusted out that the dishes are no longer being supported properly and subsequently are being rust-stained and remain dirty after washing. In searching for replacement parts I am shocked to see that it will cost $679.75 plus taxes and shipping per dishwasher to replace something that should last for more than 5-6 years. My advice is not to purchase GE Monogram dishwashers because of the poor product quality. Who wants to replace a dishwasher every 5 years? What a ripoff.
     
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GE Appliances on 02/21/2010:
This is Megan from GE, sorry to hear about the issues with your dishwasher. Please email me the details at consindsocialmedia@ and I will look into it for you.
Kevin Cook on 08/26/2012:
Fully AGREE. I bought $20k in Monogram appliances in my house built in 2004. We are in this house a couple weekends a month and the bottom rack has been completely rusted for years. $350 for a replacement rack is 3.5 TIMES the cost of any other rack for any other manufacturer. In addition, the dedicated icemaker (about $1,500) has never worked consistently. I put another $600 into it last year and now it doesn't work at all.
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GE Monogram Cooktops are Fire Hazard
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GE MONOGRAM Gas Cooktops with electrical ignition systems are a major fire hazard. I accidentally spilled some coffee on my 3 year-old Monogram cooktop and the ignition system went haywire. Smoke started to come out of the burner knobs and I smelled an electrical fire starting. If I had not quickly crawled under the counter and unplugged the unit, I would have had a fire in my house.

This is a serious design flaw in GE MONOGRAM stove tops and a consumer danger. When I called Patricia in customer service, her reply was, “you should not have spilled anything on the unit!” Not our fault, says GE, that you almost caused a fire! On top of it all, GE now wants $342 to repair the unit (it only originally cost $850). Since there is a strong probability that I will eventually spill something else at some point in the future, I am replacing the unit with a more reliable, reputable and SAFER brand!
     
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Slimjim on 02/05/2010:
You shorted out the igniter systems by soaking them in liquid. When electrical systems short, the do spark and give off a burning smell. That doesn't mean they would have caught fire or posed any real danger. In fact, it was very unlikely.
While I agree with their position the damage was your responsibility, I am surprised it happened. Spill overs are common on stoves and I would think the ignition components would have been a little more resistant to failure under your coffee test.
I can't blame you for wanting to try another brand, but if your rough in (hole cut out the unit sits in) doesn't match another's unit, and the counter is granite or another difficult to modify surface, you may just end up having to fix it and being more careful hereon.
Anonymous on 02/05/2010:
(BA) Slim.
What rotten luck for the OP!
Anymore, I am a true believer that nothing good comes out of any type of spill. Whether it is in the kitchen or the dinner table. (VH)
Slimjim on 02/05/2010:
Or the drive through. Torpedoes away!
TenaflyMike on 02/06/2010:
Sorry Slimjim you are wrong. There was not just a spark and burning smell, there was SMOKE!
qualityappliance on 02/06/2010:
I agree with Slim regarding the real danger of fire. The monogram cooktop surface has a raised area where the knobs come through so it is pretty hard to spill into the switches.

You will have problems with any brand if you plan on spilling liquid into the electrical components.
poesy on 06/06/2010:
So too are the refrigerators. Watch GE profile frige on fire.

http://www.youtube.com/watch?v=Jvs4v1gk1ak
Andy Y on 01/18/2012:
We have a 2 year old GE Monogram gas cooktop (ZGU384NSm2SS) and the exact same thing happened to us. We accidentally spilled some soy sauce on the panel and tried to clean up and removed the knob. A couple drops(VERY LITTLE) of soy sauce spilled through and the spark went crazy and smoke came out. I could literally saw sparkling FIRE for 10 seconds and it stopped. Now, none of the spark worked and I'm trying to figure out how to fix it... We thought we got a top of the line GE cooktop and are VERY disappointed at the design of it. It should have been much more spill-proof, in our opinion. We will never buy another GE again in the future.
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GE Monogram Range
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Christmas Day 2009 my Monogram range oven door locked for cleaning in the middle of cooking dinner and would not reopen. After waiting hours on hold for a service person I finally got a GE repair person to visit 11 days later and try to open the oven door with a wire hanger. I was contacted 2 days later saying that my range would have to be replaced in lieu of repairing. Now after 3 weeks, hours on the phone and speaking to over a dozen people it seems I will have to spend over $4000 out of pocket
to replace my Monogram Range since it turns out GE will only pay 80% of the price they found post online from a company 1000 miles away and that they no longer have available. What a joke GE and Assurant Solutions have turned out to be.
     
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Venice09 on 01/21/2010:
Is Christmas dinner still in the oven!?? I wouldn't want to be the one to finally get it open.

Not sure, but are you saying that $4,000 is twenty percent of what it will cost you to replace the oven? Or is the total cost $4,000? Either way, it doesn't sound like you got your money's worth if you're still waiting to serve Christmas dinner.

My $600 stove is looking better all the time. I've had it for several years without one single problem. Of course, there's nothing fancy about it, but that only means there's less to break. And if and when something does go wrong, it won't cost a fortune to repair or replace.
bcd on 01/21/2010:
Wow, a $20,000 oven. When did you buy it? Is your Christmas dinner still in the oven?
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Mildew growing in the refrigerator
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I have had a bad problem with mildew growing in my refrigerator. I have an all refrigerator GE Monogram. Paid a small fortune for it. I have never had a refrigerator get mold INSIDE it before. It appears on the shelves, on the walls, between the drawers. It's awful. I've call GE twice and they weren't any help at all. Has anyone else had a problem like this. It is so frustrating.
     
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Anonymous on 01/01/2010:
ummm...Is the refrigerator on??? I've only heard mildew grow inside a refrigerator when it is off.....Ummm.....also, have you tried cleaning it? Maybe you better turn it off, take everything out of it, get a bleach cleaning agent, and just go ape-wall in there....scrub-a-dub-dub it from top to bottom......that's what I would do. I can't see GE liable for mold and mildew. They can't control the environment....Also, what setting is your fridge on? maybe you have it set too low. Tuen it down more, to make it colder in the fridge.
Anonymous on 01/01/2010:
Too much moisture and warmth. Turn your setting to a colder temperature and CLEAN it every month or so. Mine grows mold too if I neglect to clean spills and keep it too warm...
HollyNoel on 04/07/2010:
I have the same horrible problem with my GE Monogram. I have never had a problem like this before with any other refrigerator; and, quite frankly, the others cost less than a fraction of the cost of this monster! I am sorry I purchased this refrigerator; this is disgusting, and yes, we keep our fridge quite cold. Any colder, the electric company would permanently own our home! I have yet to contact the company, thinking that I needed to clean the fridge out more often. But it has gotten to the point of ridiculous, and I will contact them. I will keep everyone posted as to the outcome.
Buneez on 04/30/2010:
Have you considered purchasing a reliable thermometer and checking the internal temperature? I've had warm-up issues (ongoing) for a year with my new fridge. Your unit should ideally be within 35-40*F for safety. Even units with built-in thermometers should be checked! These electronic gadgets fail, too!
Scudda on 12/18/2010:
My 36" Monogram refrigerator has been growing mold since we put it in. Don't waste your time with a repairman. He told me that it was growing because my refrigerator is dirty! Be that as it may, it is no dirtier than all the other refrigerators that I have owned and it is very much cleaner than my secondary refrigerator all of which never grew mold. Everything has been bleached and that doesn't stop it from coming back. It is very embarrassing to hand someone something out of the refrigerator and have black mold growing up the side. I think there is no help from GE on this.
Oh and as to the temperature, things are starting to freeze it is so low.
Cgreene on 12/03/2013:
Same thing. GE Monogram kept nice and cold. Seal cleaned and checked, could clean. Inside is cleaned with bleach, peroxide, you name it. Super clean inside the fridge. No leftovers more than a few days old and nothing expired or moldy. Cleaned every couple months top to bottom. Mold growing on the tops of bottles etc. Mold in glass shelf crevices, drawers, on walls Etc. SO frustrating. Nobody has heard of it or knows what to do. New brand for me next time.
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GE Monogram Gas Cooktop makes constant humming noise
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The cooktop makes a continual humming sound which GE engineers advise us is NORMAL. This is the transformer that provides spark to the burners. When the house is quiet at night, I can hear this thing humming from across the room. I have $20 products with plug-in transformers that are silent...GE engineers can't do the same on a $2,000 gas cooktop? Pathetic engineering. I hope we don't experience similar letdowns with the other new GE Monogram appliances in our kitchen, but I'm not taking this as a hopeful sign...
     
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qualityappliance on 11/04/2009:
If the cooktop is still in warranty have GE send out a technician to replace the transformer. If not you can change it yourself or have an independent service company do it for you. Be sure that any service company you use is familiar with the Monogram line because they are a little different.
Anonymous on 11/04/2009:
Quality, the OPs first line says the GE engineers claim the noise is normal. Probably like the humming noise a refrigerator makes. If the noise is normal, exactly what is the problem? If it is too loud, then exchange it for another model. Surely the OP has not had it too long to exchange if the noise bothers her that much.

And no, I am not being a smart alek. Just being reasonable.
Anonymous on 11/04/2009:
A 'hum' coming from the spark module is not normal. I have never witnessed this...Clicking noises yeah,but humming noises no...Do what Quality says,have a technician (that can handle GE warranty claims) come out and repair...
qualityappliance on 11/12/2009:
Without acually looking at and listening to the unit all I can do is provide an educated guess. There is a transformer because the electronics in the monogram cooktop are 220 volt. If the transformer is making a constant humming noise I would complain too.

Lady, Does your truck rumble when not in use?
Anonymous on 11/12/2009:
Quality, no, but my refrigerator hums all the time.
edreview on 12/09/2009:
I Purchased a Monogram gas cook top. A hum sound comes from the transformer. The GE technician replace the transformer, the hum became worse. GE then replaced the cook top with a new cook top. The new cook top also hums. A new technician came out and said that replacing the transformer is all he can do, and if it did not work last time it probably will not solve the problem. I am now trying to resolve with GE, but have no resolution yet.
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GE MONOGRAM APPLINCES DISAPPOINT
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I agree with every review I have read regarding the poor quality of GE Monogram appliances. After Katrina I had an all new kitchen and decided to upgrade to GE Monogram - my dishwasher has been serviced 4 + times and my refrigerator freezer has NEVER produced ice properly and just had to spend 400 + to replace the motor in the freezer - and it still is not working. Must take more time off - have more repairmen come out, etc. I, too, am wishing for my old Sears appliances - cheaper and boy did they work!!! Am not buying GE any more.
     
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GE Repair Service - Take it or Leave It
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Well, if you want to keep taking days off waiting for a repair person who never shows, without even a courtesy call, then choose GE for your appliances. GE appliance was sending an in-warranty repair person to my home. First time, no show - no call, second time, called and said technician was called away and would not come. I insisted on a Saturday appointment so I would not have to take off additional work, and was told no problem, but the service call would be on a volunteer basis!!!! Picture that. When you call the supervisor you are basically told take it or leave it, the next appointment is scheduled and there are no other options. Needless to say I have a few choice words for GE and they are not Merry Christmas.
     
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saj80 on 07/02/2009:
I don't know what happened to GE, but they don't seem to care at all about their reputation and the quality of their products.
Anonymous on 07/03/2009:
Does GE use A&E service? This sounds like their standard lack of service...
qualityappliance on 07/06/2009:
TW, Yes they started using A&E a few years ago for their overflow service because A&E offered them a flat rate all inclusive pricing package.
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Warning to not buy a GE monogram refrigerator, especially at a Home Depot EXPO Store
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MARYLAND -- The purchase experience extended over weeks due to the mixups at the Home Depot Expo store. Delivery and installation was a night-mare, the installation was never completed, missing parts, still missing. Several years later the refrigerator has never, correct never, fully functioned. Scheduling service is next to impossible, thus far impossible although I try to get a date weeks ahead, its never available, and missing or incorrect parts are still missing and incorrect. My unit is ready for the junk yard after 5 years of non-service. This has been a very expensive problem. I am a single user of the product and wear and tear/use has been only for myself. What if it would have been for a family of three or more.

My ice maker holds old fashion ice trays for ice--the ice maker don't function often, not at all the past year. none of the dispensers on the front function, just the light if by hand I screw-in and out a bulb for on and off.

Good luck folks.

     
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Anonymous on 03/04/2008:
We have a GE Monogram Built In Refrigerator 42" side/side. It has worked perfect since the day we got it, three years ago. We paid a company $200 that does built in installs. They moved it in from the garage and hooked all up, took two hours and all has been well since. Knock on wood I guess we were lucky. We bought it from a GE Dealer and went with the professional install so maybe that made the difference.

We looked at Sub Zero but they are out of their minds with what they charge for a fridge. No fridge is worth and extra $5,000 dollars I don't care how good it keeps a head of lettuce.
WWYD on 12/04/2008:
My father had a Monogram 42" refrigerator. He had a lot of trouble with the icemaker & water lines freezing. GE finally installed a heater on the back of his refrigerator to keep the lines thawed.
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