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General Electric Company Monogram Series Consumer Reviews - Page 2

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2 GE Monograms Unrepairable in 7 Years!!
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Rating: 1/51

OGDENSBURG, NEW YORK -- The first GE Monogram had many problems, one burner had to be replaced after many service calls were unable to fix it, the in roughly 2.5 years the entire bottom on the oven had the enamel cracking and coming off and the range was replaced. The second one lasted 4.5 years before serious problems... the F9 error after cleaning which would not clear even after all of the internal electronics were replaced, locking mechanism, circuit board and timer unit were all replaced and it did not fix the problem and during this, it was noticed that the enamel was cracking again and had come off in areas leaving exposed metal.

It was deemed ‘unrepairable' by the technician. When I contacted GE appliances Canada (sorry you have to be in the US to leave a review but it is the same oven) they were not willing to do anything for me. Considering the price point it should last - 4.5 years is dismal for a high-end range.

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RUN! GE Monogram 48" Range, 48" Fridge and Dishwasher
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Rating: 1/51

DENVER, COLORADO -- RUN! GE Monogram 48" range, 48" fridge and dishwasher. We purchased $24,000 of GE Monogram appliances and custom-built our kitchen around them. We have had service calls on every appliance and no resolve. The refrigerator was replaced once due to the poorly functioning ice dispenser that was leaking on the new hardwood floors and gets jammed ever 5 times used. The ice overflows and when you open the door falls in a large heap on your floor. The refrigerator was replaced 6/22/19 and the temperature regulator is broken, freezing all of our food.

The tech said the motherboard is malfunctioning and they would be available to fix late next week, 14 days after I called in the issue. I escalated to GE Monogram consumer relations and they said the best they can do is 9 days because while they have the part, they have no service technicians.

I told them I want my money back and they said they not possible when they can fix the problem. Neither my dishwasher or stove are fully operable and the fridge is inoperable. The front right burner on the stove is broken and the dishwasher regularly gets the drain clogged and definitely malfunctions as times, but the service provider can never get it to happen for them, so the problem doesn't exist. I'm ready to sue them - $24,000 is CRAZY - I will be going back to Kenmore, and other 5 year warrantied products that are a fraction of the cost. I have no idea why we thought a designer kitchen was worth the price - IT's NOT, definitely not with Monogram appliances.

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Horrible Dishwasher, Horrible Service
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Rating: 1/51

Terrible dishwasher. Don't buy this product. Stopped working after just under 2 years. We are away 6 months of the year and there are only 2 of us, so not used that frequently. No service from the company. Service repairman told us the cost to repair would be $700.00. We were just leaving to go away for 6 months and he couldn't repair before we left. When we returned he said he couldn't repair it because he only did warranty work. We had already paid him $150.00 for a diagnosis.

When we found another reputable company willing to help us, GE would not sell them the parts needed. We found another company and they charged $250.00 just to diagnose. They then wanted $700.00 more to fix it. We gave up and bought another brand. This mistake on our part cost us close to $2000.00 and that's without the new dishwasher! Beware! I will never buy another GE product!

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Monogram Appliances Not Worth the Money
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Rating: 1/51

We bought an expensive GE Monogram appliance package (over $20k) a little over a year ago. The microwave did not work out of the box. The dishwasher worked for about a month then had to be repaired twice. Just after the 1 year warranty expired the microwave stopped working (again) and the handle on the refrigerator is very loose (no external screws so you can't fix it yourself). I will never buy GE again. It's worth it to spend $10k more on a better brand such as Viking or Wolf and get appliances that actually work as intended for years and years.

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Horrible
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Rating: 5/51

We Built a new house and moved in May 2017. April 2018 we started having problems with our GE Monogram dishwasher. It started getting a red/brown fine dust in it and started leaking. It coat our dishes and inside of washer. We contacted company since it was under Warranty. It took a week and half for someone to show up. He gave us cleaner (which I already tried) and “repaired” it. We also got a water softener and water filter installed just in case it was on our end.

Within days it started leaking again. Called again. Repair came out again. No explanation of what is cause but would not pull it out because if he did it would have to be replaced. Company offered to pay half to replace if we would replace with exact same thing. No! Since then has leaked again and red dust is still there. It no longer drains and as of yesterday doesn't even turn on. We spent $1500 on this dishwasher and got nowhere with them. Went and bought a cheaper one today. Cannot deal with it anymore. Run from this product!

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Monogram Refrigerator
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Rating: 1/51

Monogram Refrigerator is absolutely worthless and forget fixing a defective piece of junk product. Called the GE people and best they could offer was a replacement new refrigerator at $2600 dollars. Really, what happened to the $2600 worth of the refrigerator that I did not receive from a sorry product. Stupidly this is the second Monogram refrigerator that has given out with only operating for four years. So GE you owe me a new one since zero out of two did not last more than four years. I know I won't get that from GE and I know they really could care less about me or their refrigerator so take it from me don't buy this worthless bucket of bolts. Get another brand.

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Black Mold on These Useless GE Monogram Refrigerators
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Rating: 1/51

We purchased all GE Monogram appliances when we remodeled our kitchen a few years ago. All appliances have broken in a short period of time, but this is the worst. We discovered black mold growing inside our expensive refrigerator. Called GE and the representative at Monogram had the nerve to tell me there's nothing they can do about it!!!!

There was a class action lawsuit against them for this issue and GE never notified anyone who purchased this refrigerator. They had to replace it as there was no way for the servicemen to fix it! And this is what I spent a lot of money on??? I'm pissed beyond belief. NEVER BUY GE PRODUCTS!!! Have to get a lawyer to sue them now.

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GE Is Garbage
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Rating: 1/51

LONG BEACH, CALIFORNIA -- GE Monogram is a $6000.00 refrigerator that is a total waste of money and time. It constantly grows mold, the seals broke, the fans broke, the motherboard goes out, the ice machine doesn't work. If you want to spend $6,000 on a refrigerator and then constantly pay for repairs then this is your machine. I had 3 repair technicians tell me if a piece of garbage and unrepairable. But the representative on the GE Monogram phone line swore to me that they are certified Representatives could fix it. Only to spend another 108 dollars to be told it's not fixable. Dishwasher is pretty much a piece of crap too period. I will never buy another GE product as long as I live.

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Mold Grows Continually in My GE Monogram Refrigerator
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Rating: 1/51

HOUSTON, TEXAS -- I continually have a mold issue in my GE Monogram. I came home from one week Christmas, and had mold on walls, plastics, drawers, tops of cans, ALL OVER! We have replaced coils, condensers, thermostats, temperature controls, defrost thermistor. It is an AWFUL Machine and I would never buy a GE product again. IT IS A LEMON!

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GE Monogram Side-by-Side Refrigerator ZISS480DRBS
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Rating: 1/51

ALL, FLORIDA -- Bought this refrigerator new when we built the house in 2004. Best on the marketplace, I thought. The ice maker flapper worked only a short time, and was never repaired. Why? Because there is no known way to access and replace the flapper without destroying the door of the freezer.

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General Electric Company Monogram Series Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 24 ratings and
46 reviews & complaints.
Contact Information:
General Electric Company
3135 Easton Tpke
Fairfield, CT 06432-1008
203-373-2211 (ph)
GE (fax)
www.ge.com
richard.wacker@corporate.ge.com
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