General Electric Company Monogram Series - Page 2

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1.4 out of 5, based on 5 ratings and
26 reviews & complaints.
www.ge.com
richard.wacker@corporate.ge.com
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GE Monogram Has "Sweating" Problem
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My GE MONOGRAM refrigerator was sweating inside the wall for 10 years until the water finally saturated enough for the floor tiles to come loose. When the contractor removed this 600 lb refrigerator there was black mold growing on the drywall, cabinets and floor surrounding this built in fridge. The damages cost 41,000 to renovate my high end kitchen which GE reimbursed me for. They were also kind enough to give me a replacement new model at no charge as they admitted liability for this defective fridge.

I thought things were OK but recently I have discovered this new model is doing the same thing the older defective model did. I guess they don't learn from their mistakes. If GE knows about these problems then why don't they warn us??? I had to fight tooth and nail to get them to cover the damage last time and now I am heading back into hell for a 2nd round of the battle. Let's hope GE agrees to cover the damage this time. If you own GE appliances you better make sure you have good homeowners insurance. This very expensive high end fridge SUCKS!!!

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Worst Ever Refrigerator
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This fridge is by far the worst appliance I have ever purchased!!! It has destroyed numerous food items and has cost me untold funds to attempt repairs which have never worked. How about a class action lawsuit.

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GE Monogram Cook Top Hum
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This is continuation of the review by **. GE after replacing the transformer again, spark module did not fix the hum. Then they tried placing some isolation tape under the transformer, did not work. Started isolating each electrical component one at a time by unhooking each item and plugging in the power. We able to find a second transformer for the LED lights. Place some isolation tape on the transformer and it worked. The transformer is located on the underside of the unit behind an access cover. To check you just have to remove the access cover and the hum went away. The access panel was touching the transformer.

A simple fix without GE would be to buy two rubber washers and place between the access cover and the base so the transformer so it does not hit the access cover. The technicians could not find this transformer because GE does not indicate that it exist in any of their diagrams.

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Monogram Stainless Steel Dishwasher Racks Rusting Out
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The home I purchased in new in April 2004 had a suite of Monogram appliances including the dishwasher listed here. All of the appliances have been fine, not exceptional, except the dishwashers. We had a second dishwasher put in later that year. The upper and lower racks of both dishwashers are so rusted out that the dishes are no longer being supported properly and subsequently are being rust-stained and remain dirty after washing.

In searching for replacement parts I am shocked to see that it will cost $679.75 plus taxes and shipping per dishwasher to replace something that should last for more than 5-6 years. My advice is not to purchase GE Monogram dishwashers because of the poor product quality. Who wants to replace a dishwasher every 5 years? What a ripoff.

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GE Monogram Cooktops Are Fire Hazard
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GE MONOGRAM Gas Cooktops with electrical ignition systems are a major fire hazard. I accidentally spilled some coffee on my 3 year-old Monogram cooktop and the ignition system went haywire. Smoke started to come out of the burner knobs and I smelled an electrical fire starting. If I had not quickly crawled under the counter and unplugged the unit, I would have had a fire in my house.

This is a serious design flaw in GE MONOGRAM stove tops and a consumer danger. When I called ** in customer service, her reply was, “You should not have spilled anything on the unit!” "Not our fault," says GE, "that you almost caused a fire!" On top of it all, GE now wants $342 to repair the unit (it only originally cost $850). Since there is a strong probability that I will eventually spill something else at some point in the future, I am replacing the unit with a more reliable, reputable and SAFER brand!

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GE Monogram Range
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Christmas Day 2009 my Monogram range oven door locked for cleaning in the middle of cooking dinner and would not reopen. After waiting hours on hold for a service person I finally got a GE repair person to visit 11 days later and try to open the oven door with a wire hanger. I was contacted 2 days later saying that my range would have to be replaced in lieu of repairing.

Now after 3 weeks, hours on the phone and speaking to over a dozen people it seems I will have to spend over $4000 out of pocket to replace my Monogram Range since it turns out GE will only pay 80% of the price they found post online from a company 1000 miles away and that they no longer have available. What a joke GE and Assurant Solutions have turned out to be.

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Mildew Growing in the Refrigerator
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I have had a bad problem with mildew growing in my refrigerator. I have an all refrigerator GE Monogram. Paid a small fortune for it. I have never had a refrigerator get mold INSIDE it before. It appears on the shelves, on the walls, between the drawers. It's awful. I've call GE twice and they weren't any help at all. Has anyone else had a problem like this. It is so frustrating.

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GE Monogram Gas Cooktop Makes Constant Humming Noise
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The cooktop makes a continual humming sound which GE engineers advise us is NORMAL. This is the transformer that provides spark to the burners. When the house is quiet at night, I can hear this thing humming from across the room. I have $20 products with plug-in transformers that are silent... GE engineers can't do the same on a $2,000 gas cooktop? Pathetic engineering. I hope we don't experience similar letdowns with the other new GE Monogram appliances in our kitchen, but I'm not taking this as a hopeful sign...

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GE Monogram Appliances Disappoint
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I agree with every review I have read regarding the poor quality of GE Monogram appliances. After Katrina I had an all new kitchen and decided to upgrade to GE Monogram - my dishwasher has been serviced 4+ times and my refrigerator freezer has NEVER produced ice properly and just had to spend 400+ to replace the motor in the freezer - and it still is not working. Must take more time off - have more repairmen come out, etc. I, too, am wishing for my old Sears appliances - cheaper and boy did they work!!! Am not buying GE any more.

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GE Repair Service - Take it or Leave It
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Well, if you want to keep taking days off waiting for a repair person who never shows, without even a courtesy call, then choose GE for your appliances. GE appliance was sending an in-warranty repair person to my home. First time, no show - no call, second time, called and said technician was called away and would not come. I insisted on a Saturday appointment so I would not have to take off additional work, and was told no problem, but the service call would be on a volunteer basis!!! Picture that.

When you call the supervisor you are basically told take it or leave it, the next appointment is scheduled and there are no other options. Needless to say I have a few choice words for GE and they are not Merry Christmas.

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