We have a new GE built-in refrigerator. It's barely more than a year old. Last week, rather suddenly, the refrigerator started getting warmer, while the freezer compartment got colder. The refrigerator ended up hovering around 52 degrees, while the freezer is around -30 (our ice has ice on it, if you get the idea....). We called GE customer service and, first, were disappointed to find they work 9-5 Mon-Friday.
Secondly, the best they can do is give you a half-day window when a repair person might show up. Because of work schedules, it took us days to get something on the calendar. When the tech guy finally showed up, he spent an hour fiddling around, eventually replacing a "temperature sensor" and telling me it should normalize within 12-24 hours. It didn't. Nothing changed at all, except for the refrigerator getting a few degrees warmer.
What makes this more frustrating was the subsequent calls back to GE customer service. The representative seemed pretty nonchalant about the $150 in food that was spoiled and all of the inconvenience this has caused, and had an attitude like it's our problem we'd need to re-arrange work again for another appointment. She did finally say she'd try to get an "emergency rep" out on Friday. My wife explicitly instructed them to call her cell. No one ever called.
When you spend $5K on a refrigerator, and purchase the extra warranty, you expect more. First, you expect the product to work, not break down after a year. Second, you expect GE to treat you like a customer who has spent $5,000 on a product. That includes working weekends if necessary so a family can store its fresh food. And on that point, they should be writing us a check for our groceries. Miserable experience. Don't buy GE. They deserve -- and no doubt eventually will -- go the way of the America car company.
GE nor their extended contractual fulfillment partner Assurant honor the verbiage as written in their service contract schedule. They simply chose to ignore their obligations to me as a customer by doing what is best for their own benefit.
Here is the situation, I have an extended service contract and requested service on a Monogram downdraft fan which is protected under the plan. After having to repair this product over five times in the past few months the contract administrator for GE deemed my product non-repairable. My contract states "Your remedy is to select a GE Product or a Monetary credit from schedules 1 or 2." I choose number one which is the GE product schedule. This schedule provides me with a GE Monogram replacement fan and I would pay the difference based on the years I used the product minus what I paid for it.
Both GE and Assurant informed me that they will not honor the product schedule because Assurant does not have GE products to offer as a replacement. It seem to me that if Assurant did not have the product and they are administering GE's contracts then get the replacement item from GE. The GE and Assurant customer relations department could not understand why I would think that GE would supply a replacement downdraft fan as stated in my contract.
They apologized and said that they were sorry, but they could only offer the monetary buyout which is 10% less than the GE Product replacement. Note: with no GE product replacement and if I accept the monetary buy out I would have to pay labor to take out and install a new fan. A downdraft fan that was under extended warranty.
This was truly a lesson learned for me. I now understand that as a consumer I must stay as far away as possible from GE products. Also, I hope that those of you who are reading this note will not just listen to my note but ask around about the GE/Assurant service issues. I have found out through my friends and associates that the service relationship between these two companies has caused them more than a couple of headache. Good luck with your GE products. I used to enjoy mine until GE brought it to my life how their extended service contracts are fulfilled.
I purchased the GE MONOGRAM 36" all fridge and all freezer. The refrigerator continuously grows mold. It is VERY frustrating to say the least! I take everything out, food, condiments, drawers, wipe EVERYTHING down with vinegar water, baking soda and I've used bleach, which they don't advise. Within a month the bottles in the doors and tops of pickle jars, etc have visible mold growing on them. Within a month and a half it grows on the walls. If I put a six pack of beer in the fridge within a day the paper carton feels damp.
I had to have my evaporator coil replaced and I spoke to the repairman about it. He stated GE was having this issue on certain models, to call in. I did and they acted as if they had never heard of this before. Could someone PLEASE advise me on what to do? It is very embarrassing!!
My GE MONOGRAM refrigerator was sweating inside the wall for 10 years until the water finally saturated enough for the floor tiles to come loose. When the contractor removed this 600 lb refrigerator there was black mold growing on the drywall, cabinets and floor surrounding this built in fridge. The damages cost 41,000 to renovate my high end kitchen which GE reimbursed me for. They were also kind enough to give me a replacement new model at no charge as they admitted liability for this defective fridge.
I thought things were OK but recently I have discovered this new model is doing the same thing the older defective model did. I guess they don't learn from their mistakes. If GE knows about these problems then why don't they warn us??? I had to fight tooth and nail to get them to cover the damage last time and now I am heading back into hell for a 2nd round of the battle. Let's hope GE agrees to cover the damage this time. If you own GE appliances you better make sure you have good homeowners insurance. This very expensive high end fridge SUCKS!!!
This is continuation of the review by **. GE after replacing the transformer again, spark module did not fix the hum. Then they tried placing some isolation tape under the transformer, did not work. Started isolating each electrical component one at a time by unhooking each item and plugging in the power. We able to find a second transformer for the LED lights. Place some isolation tape on the transformer and it worked. The transformer is located on the underside of the unit behind an access cover. To check you just have to remove the access cover and the hum went away. The access panel was touching the transformer.
A simple fix without GE would be to buy two rubber washers and place between the access cover and the base so the transformer so it does not hit the access cover. The technicians could not find this transformer because GE does not indicate that it exist in any of their diagrams.
I agree with another post that this fridge is horrible. I also have mold that continues to grow... the drip pan under the fridge sometimes just fills up quickly and spills all over my wood floors.. frost build up inside that sometimes gets so bad that I can not open the drawers. They have come here so many times I have lost count. They have replaced the hinges on the door - twice... replaced the entire door.. changed three or four parts... told me that "These fridges just sometimes grow mold..." told the service tech that I needed to clean it better!! That was my favorite one!
When I called last week to schedule a visit about the frost buildup and the new mold I was told that "Mold is not covered under my extended warranty. That it is a COSMETIC ISSUE." I am NOT KIDDING! Now they told my poor repair guy to order another part! He agrees that this is obviously a defective fridge. GE told the place where I bought it that they can't do anything about it because I have an extended warranty... they SOLD their extended warranties to Assurant.
Oh, okay... Now my warranty is up in October and they want 844.00 to extend it three more years. If I buy a new fridge then my 1200.00 wood front panel (that matches my cabinets) will not fit. DO NOT BUY ONE OF THSE!!!
The home I purchased in new in April 2004 had a suite of Monogram appliances including the dishwasher listed here. All of the appliances have been fine, not exceptional, except the dishwashers. We had a second dishwasher put in later that year. The upper and lower racks of both dishwashers are so rusted out that the dishes are no longer being supported properly and subsequently are being rust-stained and remain dirty after washing.
In searching for replacement parts I am shocked to see that it will cost $679.75 plus taxes and shipping per dishwasher to replace something that should last for more than 5-6 years. My advice is not to purchase GE Monogram dishwashers because of the poor product quality. Who wants to replace a dishwasher every 5 years? What a ripoff.
I have purchased 6 brand new appliances from GE in the last two years, most of them Monogram. Of the 6 products, 3 have been defective and required multiple service visits to fix the problem. I have had problems with the refrigerator, dryer and also oven. Refrigerator Freezer door did not seal (4 service visits to replace). Dryer made horrible noise (4 service visits to replace motor). Oven broiler does not work (currently sitting at home for 4 hours waiting for service tech to arrive). THESE WERE ALL BRAND NEW APPLIANCES!!
I have already had to waste an entire week for service on these various appliances. A week out of my office with no income because of these defective products and yet GE is not held accountable in any fashion. Additionally their customer service is terrible to boot. Warning to all people considering purchasing GE appliances, they may look shiny and pretty on the outside BUT THEY ARE GUARANTEED TO COST YOU IN THE LONG RUN BECAUSE THEY DO NOT WORK! After all why pay for appliances that do not do the job they were designed to do! Run, not walk away if you are ever tempted to buy a GE product.
Hello, this is Donna from GE. I'm sorry to hear about your experience with your refrigerator, dryer and oven. Can you take a moment to email us at eResponse@ge.com please? We would like to take a look at this for you.
GE MONOGRAM Gas Cooktops with electrical ignition systems are a major fire hazard. I accidentally spilled some coffee on my 3 year-old Monogram cooktop and the ignition system went haywire. Smoke started to come out of the burner knobs and I smelled an electrical fire starting. If I had not quickly crawled under the counter and unplugged the unit, I would have had a fire in my house.
This is a serious design flaw in GE MONOGRAM stove tops and a consumer danger. When I called ** in customer service, her reply was, “You should not have spilled anything on the unit!” "Not our fault," says GE, "that you almost caused a fire!" On top of it all, GE now wants $342 to repair the unit (it only originally cost $850). Since there is a strong probability that I will eventually spill something else at some point in the future, I am replacing the unit with a more reliable, reputable and SAFER brand!
Christmas Day 2009 my Monogram range oven door locked for cleaning in the middle of cooking dinner and would not reopen. After waiting hours on hold for a service person I finally got a GE repair person to visit 11 days later and try to open the oven door with a wire hanger. I was contacted 2 days later saying that my range would have to be replaced in lieu of repairing.
Now after 3 weeks, hours on the phone and speaking to over a dozen people it seems I will have to spend over $4000 out of pocket to replace my Monogram Range since it turns out GE will only pay 80% of the price they found post online from a company 1000 miles away and that they no longer have available. What a joke GE and Assurant Solutions have turned out to be.