PHILADELPHIA, PENNSYLVANIA -- My husband and I were recently married and could not wait to purchase the stainless steel GE Profile line of appliances with our gift money. We purchased the profile dishwasher, microwave, and oven. We were going to purchase the matching refrigerator but after our experience I would never consider it.
After only having our dishwasher for 9 months I woke up to the smell of burning plastic. The stench was so strong I could not sleep. The dishwasher was slightly open but the lighting panel was fully lit- indicating it was running even though the door was not fully closed. I approached the dishwasher and could feel the heat from 12 inches away. I had to use a pot holder to open the dishwasher. It was so hot that a glass had melted as well as the entire inside. We had to turn the breaker off to get the dishwasher to turn off. I hate to think what could have happened if I had not been home.
My husband called GE and they sent a technician out. The man stayed approx. 2 minutes. He opened the door looked in and said he would order the parts. I was puzzled that he was going to order the parts since the entire inside was destroyed. After he left I let my husband know what had happened. He called GE and spoke to several unhelpful, unsympathetic people. They told us our only option was to get it fixed or we could buy a new one. Let me remind you again that we only had the product for 9 months. We do not have kids and we only use it once a week.
The parts arrived, and GE called to let us know they had been ordered. We let them know the parts were already at our house. We scheduled an appointment for the next week. I had to work but they assured me they would call me before they left to come to our house. They called me at 2:00 pm to let me know we were next on the list. I arrived home 10 minutes later to find a tag on our door that said I had missed the appointment and would have to reschedule. They could not come for another 2 weeks.
I am furious with their customer service and the fact that I am having this problem too early on. I have never made a consumer complaint, but I wanted to let people know that it is not worth the money or the risk to buy from GE. If you do have a GE and are having problems I suggest you document every interaction with GE so that when your house finally burns down from your GE dishwasher you will have a case.
The GE Profile dishwashers are junk and GE factory repair personnel are morons. The top of the line GE monograms start leaking frequently and this is not worth the expense of repairing. The GE profile with the hidden controls on the top edge of the door frequently quit working. The touch pad gets water under the pad and won't function. My GE that was subject to the dishwasher recall fried the control board.
GE sent out the factory repairman to check the unit. When he discovered that the electronic control board had fried, melted, and took some other parts with it, he called GE. They said that since the problem had already happened, that the recall was supposed to stop, he would have to charge $200 to repair the machine. I told him to get the hell out of my home. The recall was to install a protective shield over the control board so that water wouldn't drip on it causing a short circuit.
The drips on the board are caused by extremely poor engineering. GE did not put a water tight seal between the inner door panel and the outer door panel which allows water to drip inside the door. Don't buy GE anything. Their refrigerators have turned into a nightmare also. Electronics problems. They engineer very poor products and don't stand behind their crap appliances.
Four years ago I purchased all GE Profile appliances for my new log home. Second year the built-in microwave/convection oven stopped working--cost to repair: $400.00. I bought a $100.00 microwave to put on counter instead. Then 2 years later the $2300.00 refrigerator quit working--cost to repair: $700.00. The repairman stated that he carries 10 of these parts in his truck at all times. I bought a Samsung instead and junked the GE. I will never purchase another GE appliance. Recently, a neighbor was going to buy new GE appliances but after hearing my story, she purchased Jenn-Aire. I wished her luck.
We purchased a GE Profile refrigerator in July, 2006 based on Consumer Reports recommendations. After three years, it began failing. First we were told an "ice ball kit" was needed. Then the motherboard failed. Then a thermistor failed. Then six more motherboards. Now the tech advises that a piece of foam be installed behind the thermistor to prevent ice build-up and to remove three of the motherboard mounting screws to prevent motherboard shorting.
This appliance is junk. I vehemently advise everyone to avoid GE products at all costs. I also recommend that everyone avoid Consumer Reports for recommending junk. I am also contact the State Attorney Consumer Protection Division. I will blog and post this story on every site I can locate on behalf of all the consumers who have been burned by GE executives. Anyone who works for GE ought to be ashamed to be affiliated with them.
We purchased new GE Profile appliances last June and have had nothing but trouble with them. Within 3 weeks of purchase, the refrigerator was frosting up and making a lot of noise. The bottom of the freezer filled with water several times and ended up ruining a lot of food. The repairman was out a couple of times but never got it working right. It was very loud and we actually had to turn up the TV so we could hear it when the refrigerator would come on. They finally replaced it and this one hasn't frosted up but they are still very noisy appliances.
The GE Profile Microwave first had to have the Magnetron replaced. Then a couple weeks later, they had to take it back into the repair shop to replace the transformer and then the turn-table mechanism. For the last three weeks we've had it unplugged because the automatic vent door won't stop opening and closing. They now have to take it back in and replace the motor that opens the vent door. The appliance has been in and out of the shop so much that it has dings and scratches on the stainless steel now from the repairmen working on it. GE has now sent us new stainless steel facing but we don't even want this appliance back.
At first we were very happy with the dishwasher because it was very quite and working well. But now, it's starting to make a louder humming noise so something is most likely starting to go wrong with that also. So far, nothing has gone wrong with the range but it takes just as long if you're baking something with the convection oven as it does with the regular oven.
In July of 2007, my husband and I purchased a counter-depth GE Profile fridge at Pacific Sales in Torrance, CA. The fridge is side-by-side with a door water/ice dispenser. In the summer of 2009, the fridge stopped being cool. We called a repairman who told us the fridge was made in Mexico, and that all the fridges made in Mexico tend to have this problem. The repairman said that the only thing we could do is replace the motherboard, at a cost of $600-700, but that doing so would provide only a 50/50 chance of fixing the problem.
We decided to think about it, and the fridge cooled down and was okay for a few weeks, and then warmed up, and it's been cycling like this since the summer of 2009. I just couldn't get up the nerve to spend $600-700 to replace the motherboard when the repairman couldn't promise more than a 50% likelihood of this fixing the problem. So, we've used our garage fridge for everything that needs to be cool (using the GE Profile for things like fruit and condiments). However, the freezer on the GE Profile is now on the fritz too.
When I took the ice cube bucket out yesterday, a ton of water spilled all over my favorite suede boots. So, I've had it!!! A fridge should last more than two years. It seems like fraud to sell a fridge for $2,000+ and not inform people that it's shelf-life is only a couple years.
We paid $6800 for a GE Profile refrigerator in 2006 and have had nothing but problems with the auto-close door. GE repair people have been out numerous times to fix as the hinge was not strong enough to support the door (their analysis). Finally, GE replaced the door but it is too long for the unit (about 1/8th of an inch on top and bottom). We spoke with a supervisor who opened a case file and then called us back and offered to replace the unit with a comparable unit that came out on March 12th. We accepted.
Now, GE is not going to do that unless we pay 40% of the new unit. Not only that but they are saying they have only been here ONCE, in 2009. They are not even showing the replacement door being installed. I told them to call the repair guys, they would remember being here numerous times. Plus, the initial supervisor had ALL of the repair visits listed in her file.
Now they have all disappeared. They just kept saying we were told about the 40% (no way--I would NOT pay a dime more for anything GE) and we were out of warranty and that was that. I am warning all of you--DO NOT BUY GE!! They lied to us about the replacement unit and about their repair visits.
My $3300 GE Profile fridge is less than 3 years old and it died. I contacted repair; I have a 3-year service contract on the appliance. The service tech diagnosed the problem and ordered a part. I was told the part would take a day or two to arrive and would be FedEx'd directly to my house. Four days later, I get a call from GE Parts. The part is on back-order and will not be arrive for approximately 1 month!
I called GE Customer Relations (a misnomer if ever I heard one) and complained. I asked that GE either find the part immediately or failing that, reimburse me for the cost of a replacement unit. The customer relations representative politely declined and offered me reimbursement for rental of a dorm fridge! Are they kidding? I am supposed to maintain a family for more than a month with a dorm fridge? I don't think so.
I asked to speak to a manager at GE and was informed that managers don't talk to the public...so here I am with an expensive boat anchor that will take a month or more to fix. How GE could not find a part for a unit that isn't 3 years old is beyond me. I suspect that GE has to go back to China or Mexico for the part (as the original unit was assembled in Mexico). No more GE products for me. I ran to Sears and purchased a Kenmore (actually LG) fridge. GE and its customer service sucks. Don't waste your hard-earned dollars on GE products; they are poorly built and they are not backed up by a reliable company anymore.
SANTA ROSA, CALIFORNIA -- I've only had my GE Profile french door, bottom freezer refrigerator for a year and a half. I bought the whole line of products (stove, dishwasher and fridge) after remodeling my kitchen. Of course, the one thing that isn't covered under the standard warranty is the one thing that breaks. Sears repair service is the only thing I can think of that is actually worse than the product itself. False promises, nasty customer service reps, total lack of empathy is delivered with an almost $500 bill. Totally lame. Now I wonder what I could have purchased (in the beginning) for $500 more. Probably something a lot more reliable. Totally lame.
We recently purchased FOUR brand spanking new GE profile appliances, supposedly top of the line, for our recently renovated kitchen. So far we are 4 for 4 for malfunctioning appliances. The dishwasher was beyond repair so they totally replaced. The microwave they now have to replace the computer. The refrigerator shelves broke when we first loaded them up (they sent us an extra shelf for the future-- bodes ill for future repair probability), and the oven is the worst of all. It gets so hot on the outside that it literally melted the knobs on the front of the appliance (and this is the stainless steel version of the gas range/double oven).
They will not replace the unit because they say the 1 year "unlimited" warranty only covers replacement if it's beyond repair. However, they have been unable to get the parts needed to repair it for a month so we continue to be ovenless. In response to these serial problems, they offered to extend the warranty on all the appliances by 6 months. Now I'm worried about the range catching fire, as previously reported on this site. Now the rumor is that GE is selling their appliance division, and I hear more and more problems. I would NOT recommend any GE appliance purchases in the future to anyone.