General Electric Company Profile Series - Page 3

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 8 ratings and
95 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Appliance "Failure to Perform" GE Profile Refrigerator
Posted by on
CALIFORNIA -- We purchased a GE Profile refrigerator in Aug 2007 (French door/bottom freezer). Due to delayed kitchen remodel it was not installed until 2008. There have been 6 service calls on this 5 yr old refrigerator - all service by GE technicians.

Repairs: replacing both doors, two motherboards, and lastly the relay switch. One additional call found no problem though an electric burning smell emitted from the unit. The last tech ordered the replacement switch 10/24/11 having diagnosed the smell, loud popping noise and the spontaneous off/on operation of the unit as to the relay switch heating and cooling. November 28, 2011, GE called and said the unit cannot be repaired until next year at the earliest due to a lack of parts. Their offer included an extended 1 yr warranty or the purchase of a new unit at the cost of $971 to us. So far the costs of the repairs have exceeded the cost of the unit. We are covered by an extended warranty but is the insurance company also being abused? We have been told by a different appliance dealer that this part has been discontinued! As a diabetic who depends on keeping expensive insulin cooled I need a dependable appliance.

Where do we go to get assistance?
     
Read 4 RepliesAdd reply
User Replies:
Slimjim on 12/01/2011:
As sad is this sounds to have to recommend this, maybe you might want to go out and pick up one of those cheap 2cf cube refriges to keep handy. With this box being so unstable, maybe $79 well spent as a backup for your medicine.
trmn8r on 12/01/2011:
Good advice, Slimjim, if one can be had at that price today. It stinks that the OP has had all this trouble in 5 years, but there isn't much to do now except ride it out or buy a new one.
At Your Service on 12/01/2011:
Very good idea Slimjim! Overall G.E. makes really good refrigerators. Thankfully, your additional warranty sounds like it's paying for itself multiple times over.

You may want to read through your extended warranty guarantee agreement, which you should have received when purchasing the additional warranty. There is generally a clause which protects both you, as the owner, and the warranty provider. It basically allows for the replacement of the entire appliance after multiple service calls dealing with the same problem within a particular time period. As you've somewhat indicated, the warranty provider doesn't want to continually be paying for repairs either. Along this same thought process, it may be worth a call to them. This is where it's a great deal better, in my opinion, when the warranty provider is either the actual manufacturer -- in this case G.E. -- or the retailer you purchased the appliance through.

Best of everything to you and please let us know if things are not resolved to your satisfaction.
2cent-er on 12/09/2011:
There's no way a 2008 GE appl would have an operating component nla. not aware of any backordered relays?.. I also doubt you needed two motherboards if- they were the correct latest boards. I think since its under contract you're getting incompetent service from whomever your contract co [Assurant?] is giving this call to. they don't use GE factory service since they took over GE's contracts. Too bad you didn't list model & serial #- then could tell fer shur was' up with part...Yeah, your provider wants out from under this nightmare. hate to say it, but given your situation, the least aggravation for you- would be- take the buy out. but I would press for a better exchange price.
Close commentsAdd reply
GE Profile series kitchen appliances
Posted by on
PHOENIX, ARIZONA -- Bought a new house three years ago and outfitted the kitchen with all new appliances (oven, microwave, stove, dishwasher, side by side). The side by side has NEVER worked. Fixed it twice, (both times with the ice maker) under warranty and had the door replaced twice because of a poor fit. Now it's out of warranty. Had it fixed twice (defroster and ice maker) again for about $800 and now the ice maker is out for the fourth time. We splurged and got the model with the LED display. That goes blank at random times and we have to pull the whole thing away from the wall, unplug it, and push it back. We have total regret we ever spent the money.

Now the dishwasher... again, high end. But it has never worked. Twice repaired under warranty and twice out of warranty. The disposal system has never worked so food clogs the holes in the sprayers and they don't spin... dirty dishes every time unless I get in there with pipe cleaners and tweezers to pick all the junk out.

So I got really mad once and e-mailed GE. I gave them a choice... either own up to their problems and apologize for their short comings or ignore me and thus say that they really don't give a crap and are happy to take my money for the appliances and happy that they are out of warranty. I DID NOT ask for any compensation... just owning up, that's all. They chose the latter and I have never heard from them.

My advice... steer clear of GE
     
Read 5 RepliesAdd reply
User Replies:
At Your Service on 11/12/2011:
As for the e-mail and not receiving a reply, I can't say I would blame them or that you would really expect a reply with such accusations.

Overall, I like a lot of products through G.E. although I dislike their front load washers and, frankly feel their dishwashers are too high a price for what they are. For that reason alone, I wish you would have been more specific with actual model numbers.

Overall, I really like their refrigerators. They've had some pretty good acclaim from many consumer groups because of them. They also have a really strong showing in cooking appliances.

The frustration is that for every multiple of units purchased a certain percentage will have an issue before the consumer is ready -- unfortunately, in some cases, a very short amount of time. There isn't a brand that's exempt from the issues and the net and this site is filled with complaints along with the occasional kudos and compliments.

Truthfully, I've got to wonder why you didn't get the dealer involved with the fridge if it was defective from the very beginning. Further, are you able to contact the dealer now to find if they could be of any further help.

I really would like to know the models of the products and the dealer you purchased the merchandise through.
Venice09 on 11/13/2011:
What are the chances of all the appliances being problematic? You placed your trust in the GE brand, and your conclusion is logical. They really don't give a crap and are happy to take your money for the appliances and happy that they are out of warranty.

This is why I no longer buy top of the line, high end appliances. They are more likely to break down and are harder and more expensive to fix. It's those fancy features that are the first to malfunction. Basic models are the way to go. They are much more reliable.
2cent-er on 11/19/2011:
I think re; your fridge, you need a compenent local tech to solve this prob'.why put up with this? should be one and done kind of call. on the d/w-ya got to scrape the food off before you put the dish's in or you'll have this prob to some extent-on any brand
2cent-er on 11/19/2011:
I think re; your fridge, you need a compenent local tech to solve this prob'.why put up with this? should be one and done kind of call. on the d/w-ya got to scrape the food off before you put the dish's in or you'll have this prob to some extent-on any brand
dbeard1082 on 11/21/2011:
@At Your Service... the last e-mail was actually after several nice one's during the warranty period, when they were nice. The service techs were always nice and very apologetic. ALL of them told me that the Profile series keeps them busy. Also, they came from Spencer TV and appliance. Best they did was call the service rep for me. The offered to remove and replace but frankly, it's not their fault so I thought it was too much of a hassle. The problem I have with GE is that obviously, replacing the same parts over and over again indicates a design issue... and they admitted that. The irritating part was at 1 year, their problem became my problem and I became a non-customer... that's why they got the snarky e-mail.

@2cent-er... I do scrape the dishes but no change. Plus, that's not true anyway... have you ever seen the commercial where the lady puts a whole birthday cake in there? Should work.
Close commentsAdd reply
Be prepared to invest $ to repair GE appliances
Posted by on
In February 2007, I purchased 3 GE appliances, a refrigerator, a free standing range and a dishwasher. I have had all 3 repaired and the appliances are not yet 4 years old. First it was the refrigerator; the ice maker would not make ice, then the freezer would stop freezing and finally the frig would not stay cold. The board was faulty. Next it was the dishwasher, it leaks water at the end of a cycle. The repairman couldn't figure it out. Now, it's the range. The oven temperature will not hold. Sometimes it does not heat to the temp and sometimes it keeps heating and heating. We've had dinners that are not fully baked and dinners / cookies that are burnt. The repairman has just determined the board is bad, it will cost over $400 to repair.
When I purchased these appliances I thought I was getting good products. I've had it with GE and so have both of my daughters after having their cookies burnt. The next generation in my family has learned "BEWARE OF GE APPLIANCES!"
     
Read 1 RepliesAdd reply
User Replies:
Alain on 01/19/2011:
Have you contacted GE at 800-626-2005 to see what they say about this problem?
Close commentsAdd reply
Reptitive chronic failures of GE refrigerator
Posted by on
We purchased a GE Profile refrigerator in July, 2006 based on Consumer Reports recommendations. After three years it began failing. First we were told an "ice ball kit" was needed. Then the motherboard failed. Then a thermister failed. Then six more motherboards. Now the tech advises that a piece of foam be installed behind the thermister to prevent ice build-up and to remove three of the motherboard mounting screws to prevent motherboard shorting. This appliance is junk. I vehemently advise everyone to avoid GE products at all costs. I also recommend that everyone avoid Consumer Reports for recommending junk. I am also contact the States Attorney Consumer Protection Division. I will blog and post this story on every site I can locate on behalf of all the consumers who have been burned by GE executives. Anyone who works for GE ought to be ashamed to be affiliated with them.
     
Add reply
GE Profile Appliances are Junk
Posted by on
We purchased new GE Profile appliances last June and have had nothing but trouble with them. Within 3 weeks of purchase, the refrigerator was frosting up and making a lot of noise. The bottom of the freezer filled with water several times and ended up ruining a lot of food. The repairman was out a couple of times but never got it working right. It was very loud and we actually had to turn up the TV so we could hear it when the refrigerator would come on. They finally replaced it and this one hasn't frosted up but they are still very noisy appliances.

The GE Profile Microwave first had to have the Magnetron replaced. Then a couple weeks later they had to take it back into the repair shop to replace the transformer and then the turn-table mechanism. For the last three weeks we've had it unplugged because the automatic vent door won't stop opening and closing. They now have to take it back in and replace the motor that opens the vent door. The appliance has been in and out of the shop so much that it has dings and scratches on the stainless steel now from the repairmen working on it. GE has now sent us new stainless steel facing but we don't even want this appliance back.

At first we were very happy with the dishwasher because it was very quite and working well. But now, it's starting to make a louder humming noise so something is most likely starting to go wrong with that also.

So far, nothing has gone wrong with the range but it takes just as long if you're baking something with the convection oven as it does with the regular oven.
     
Read 1 RepliesAdd reply
User Replies:
2cent-er on 12/06/2010:
there's no reason your m/o needs to be taken out of your home..tell your TPA [whomever your contract is with]to send a different service co out..nobody removes appl from a hse for repair.
Close commentsAdd reply
GE Profile Refrigerator is a disgrace!
Posted by on
In July of 2007, my husband and I purchased a counter-depth GE Profile fridge at Pacific Sales in Torrance, CA. The fridge is side-by-side with a door water/ice dispenser. In the summer of 2009, the fridge stopped being cool. We called a repairman who told us the fridge was made in Mexico, and that all the fridges made in Mexico tend to have this problem. The repairman said that the only thing we could do is replace the motherboard, at a cost of $600-700, but that doing so would provide only a 50/50 chance of fixing the problem. We decided to think about it, and the fridge cooled down and was okay for a few weeks, and then warmed up, and it's been cycling like this since the summer of 2009. I just couldn't get up the nerve to spend $600-700 to replace the motherboard when the repairman couldn't promise more than a 50% likelihood of this fixing the problem. So, we've used our garage fridge for everything that needs to be cool (using the GE Profile for things like fruit and condiments). However, the freezer on the GE Profile is now on the fritz too. When I took the ice cube bucket out yesterday, a ton of water spilled all over my favorite suede boots. So, I've had it!!! A fridge should last more than two years. It seems like fraud to sell a fridge for $2,000+ and not inform people that it's shelf-life is only a couple years.
     
Read 17 RepliesAdd reply
User Replies:
MRM on 09/16/2010:
General Electric is taking a lot of hits on this site recently.
Venice09 on 09/16/2010:
I agree. This is why I do not buy expensive appliances. I know it's tempting because they have all those features and are nice to look at, but it's not worth the risk. At least if an inexpensive appliance breaks and is too costly to fix, you can just replace it and avoid all the service calls in the process. I know it's not environmentally friendly, but that's on the heads of the people who design and manufacturer these short-lived appliances. They need to start making better products.
trmn8r on 09/16/2010:
Unfortunately, appliances are becoming less and less reliable as the years go by. I believe appliances are built for a life expectency of 7 years. 7 years! I know, you didn't make it anywhere near that long, but it has gotten ridiculous. I am glad I don't need to buy one now, but when I do I don't know what I will do. I have 15 year old GE appliances and they all have been great.
Venice09 on 09/16/2010:
Trmn8r, appliances made fifteen years ago were still in the semi-reliable range. That range has gotten smaller and smaller each year. I know I'm going to need some new appliances in the near future, and I'm not looking forward to it. The only thing I know for sure is that I won't be spending a lot of money.
Anonymous on 09/16/2010:
Yet, another appliance that has broken down after a couple of years. Yet, some say these are isolated experiences. Don't think so.

Trmn, I, too, will be looking for new appliances in the not too distant future. I hope I don't end up with a lemon--although they seem hard to avoid at this point. Thanks for the post.
Helpful on 09/17/2010:
I know your frustrated FOR, but can you clarify what the warranty agreements were between the G.E., the retailer and yourself when you purchased the unit? Isn't it correct that the fact you made the purchase was an agreement of this warranty?
Anonymous on 09/17/2010:
I think the point is the broken appliance. Yet, another piece of junk! No one cares about the warranties--they just want an appliance that lasts for longer than a couple of years, without having to have it repaired several times.
Helpful on 09/17/2010:
I appreciate what you're trying to say Sing. Ultimately, you'd like to see a product which, somehow, never breaks down at least within an arbitrary time frame that the consumer thinks is reasonable. The problem is that, as most people would agree, that just isn't reality. Even the best appliances break down. And, as much as we may want to think otherwise, they broke down decades ago too. It is true that a lot of merchandise today is not made to last as long as they did decades ago and, with the technology we have available to us, we have a new way of sharing that information with others. But I would guarantee to you that G.E. has made and sold thousands of refrigerators that are working fine. This consumer just has one that, for whatever reason, has been having problems.

So, when it really comes down to it, the consumer actually does care about the warranty. Realize that when we're talking about the warranty, we're speaking about an agreement between the manufacturer, retailer, consumer and, in some cases, other third parties about servicing the product, if not replacing it, when such problems occur. A SMART consumer realizes and accepts this, making it part of their purchasing decision. The less experienced consumer does not; complaining about these costs when such realities come about -- a shopping model correctly labeled "assume and fume".
Venice09 on 09/17/2010:
Of course you are right, sing. If these companies had any confidence in their products at all, the warranty would be much longer than one year. The fact that they expect the customer to pay even more for a warranty beyond one year that may not even be honored is simply preposterous. The one year warranty just proves that these products are being designed and manufactured to last approximately that amount of time before needing some kind of repair. And because repairs are so unreliable, inconvenient and expensive, many people just toss out the junk and start over. It's a vicious circle and all at the expense of the consumer. I still say this is how these companies stay in business because they certainly are not doing it by selling quality products.
Anonymous on 09/17/2010:
helpful, a SMART consumer realizes that something has to be done to improve the manufacturing of appliances so that they last. I don't like the throwaway society we've become and I will not take part in it. I will continue to complain about the lack of quality and you can continue to defend the poor workmanship. It is not so isolated as you seem to believe. I'm glad we can now get the word out about the worst of the worst. At least people don't have to feel miserable about being the only one stuck with a "lemon". That just isn't true.

venice, it seems some are just willing to accept the inferior products that are being put out. I really don't get why they would.
Venice09 on 09/17/2010:
This is why OPs should not be wrongfully convinced that they are asking for too much. I don't think they are necessarily willing to accept these products, they are just listening to the wrong people. It's a mind game. Based on my own experience, I can tell you that the customer service reps are skillfully trained to make customers think they are wrong and do not deserve anything from the company. They don't want to part with a dime and certainly don't want to honor extended warranties. The problem is that it's across the board. The companies are all doing the same thing, making it pointless to look for something better.
Helpful on 09/18/2010:
Actually, Sing, for the most part, I'm real happy with my appliances. I have a new front load style washer and dryer, a French door refrigerator a double oven range. Multiple family members which, overall have been very happy with their appliances. Part of being happy with the choice of appliances is purchasing from the correct retailer and covering your purchase with the warranty one might expect from the purchase.

So, in not liking our "throwaway society", can I assume you're living in a home filled with nothing? The electronics, the appliances or anything mechanical would have to be ruled out. I'm kind of surprised one would use a computer, as they become outdated or breakdown so easily. We easily see as many complaints on this site about computer equipment as appliances. Anything automotive would also have to be off limits.

Look, you and I can both agree that you're not doing your laundry with a washboard. The concept that one doesn't become a consumer in a market which they believe to be disposable is equally as ridiculous. One can be a very successful consumer within the society, if they're educated as to how to do so. The concept that if one purchases cheaply is no more successful than buying expensively. Either can breakdown or last long periods of time. Nor can one assume quality by nothing more than brand name recognition. I'm not aware of any brand that doesn't have complaints on this site. Instead of covering all this again, I've written a great blog on the topic entitled "Buying Right". Hopefully it prevents consumers being a part of the "assume and fume" club.
Anonymous on 09/18/2010:
helpful, when I say I do not want to become part of the throwaway society, I mean that I do everything I can not to buy products that will break down in short order. I also keep my consumerism to a minimum. We don't buy a lot of "stuff" and we recycle. I also believe that simple things are sometimes better than the more complicated things that I will have to replace every couple of years. I buy very few (if any) small appliances too. I truly believe less is more and try to find things that I can multi-task with. I do other things to help the environment too, but I won't bore you with those details. If you think that not being part of a throwaway society is living without all the modern conveniences, you are entirely incorrect and should learn more on the subject.

As for the rest, I think that's been covered. We have very different opinions and I will leave it at that.
Helpful on 09/18/2010:
I will agree with you Sing in that recycling is one of the best things we can do for this planet. I'm by no means a fan of filling a lot of land fills.
Venice09 on 09/18/2010:
I see we're on the same page again, sing. I live the same way. Not only is it better for the environment but it's easier on the mind. I have found that sometimes things designed to make life easier just make it more complicated.
2cent-er on 10/19/2010:
call another servicer.one who's familiar with GE's new electronic refrig's-just ask. unless everything failed at once you should be under that est...to Helpf' point; GE etc have a big market share so more complaints. wait till LG,Samsung,etc,get there.same thing different names....the problem today is; a consumer can't really educate themselves. everything on the market is new technology [now even the value lines] coupled with price points that the retailer demands.so something has to give=quality/cust service. the days of standing on top of the washer to paint the ceiling or the old Maytag Dependable[it really was true]are gone. what to do?? buy features/aesthetics that you like from a manf that's USA based [parts/service easier to get]and figure it's maybe going to break at some point-sad, huh! if you buy extended coverage thinking you'll be OK,wait till you try to use it= terrible. these third party admin' are doing the same thing-trying to maximize profits not give great service...if you have a knowledgeable servicer you trust,ask them for rec' of what NOT to buy. they know when a product is having high failure rates or is just too loaded with electronics and doomed to failure...it's a new era so if all you see and read are the complaints, you'll deny yourself some things that will make your life easier...they don't ALL break but if yours does put pressure on your retailer they're the ones with clout. trying to get a manf to do something for you is usually an exercise in futility.
Venice09 on 10/19/2010:
Good info, 2cent-er.
Close commentsAdd reply
GE Profile Gas Dryer Won't dry.
Posted by on
After using my GE harmony Profile Gas Dryer for over 1.5 years, the Blower stopped blowing and no heat (good thing). I took off the cover and found a wiring diagram of the system. To my shock and disbelief I realized the complexity of their system. I saw what appeared to be a separate motor control system for the blower. This is a ridiculous design.
I am a product development engineer specializing in brushless DC motor drives. These types of drives are my career, but everything has its place. This is not the place to design a complex motor drive system. The components are very expensive and the only way to trouble shoot problems is to substitute new parts. This leads to an unbelievable expense. After paying over $1100.00 (I think) for the dryer, every repairman suggests that I throw it away and buy a bottom line Maytag or Whirlpool dryer. - Or- a rebuilt one for about $150 “They can be repaired for under $100. the parts are readily available and can be fixed with a screwdriver and minimum of technical prowess.
A minimal investigation on the number of similar problems with this dryer has brought am me to the conclusion that these dryers is a major design FUBAR.

I would highly recommend all those out there to NEVER, NEVER buy one of these dryers.
I am very curious to know if the G. E. Quality Control Field Failure Report is available to the public. –And – It is highly unlikely, but I would like to get my hands on a schematic of this motor drive circuit, and do my own failure analysis. I purchased a motor drive PCB from GE and it did not solve the problem. The other fail mode would be the Motor itself or the connections between the motor drive and / or the position sensors.
     
Read 1 RepliesAdd reply
User Replies:
Venice09 on 03/30/2010:
I'm not an engineer, but I agree with your opinion about designs.

Great review and excellent advice. That's how I purchase all of my appliances now.
Close commentsAdd reply
Do Not Buy GE Appliances
Posted by on
We paid $6800 for a GE Profile refrigerator in 2006 and have had nothing but problems with the auto-close door. GE repair people have been out numerous times to fix as the hinge was not strong enough to support the door (their analysis). Finally, GE replaced the door but it is too long for the unit (about 1/8th of an inch on top and bottom). We spoke with a supervisor who opened a case file and then called us back and offered to replace the unit with a comparable unit that came out on March 12th. We accepted. Now, GE is not going to do that unless we pay 40% of the new unit. Not only that but they are saying they have only been here ONCE, in 2009. They are not even showing the replacement door being installed. I told them to call the repair guys, they would remember being here numerous times. Plus, the initial supervisor had ALL of the repair visits listed in her file.

Now they have all disappeared. They just kept saying we were told about the 40% ( no way--I would NOT pay a dime more for anything GE) and we were out of warranty and that was that. I am warning all of you--DO NOT BUY GE!! They lied to us about the replacement unit and about their repair visits.
     
Read 1 RepliesAdd reply
User Replies:
GE Appliances on 04/01/2010:
This is Megan from GE, sorry to hear about your experience with your refrigerator. Please email me at eresponse@ge.com and I will look into this for you.
Close commentsAdd reply
GE Profile Up Right Washers
Posted by on
Energy Star which was important to me but never dreamed the GE Profile Up Right washer would be such a piece of crap. Sure you save water and if you live in a Death Valley Desert area that has to use rain water as the ONLY source of water you might like this washer better but for ANYBODY that needs their clothes clean this is not the washer for you. You are instructed to lightly arrange clothes around the drum so as not to cover the center being careful not to stack above the holes in the stainless steel drum but what they fail to tell you is that if you do this your clothes will never get wet enough to be cleaned properly. This washer is nothing more than a front loading washer turned on its back but twice as deep and it could never possibly wash the load the machine will hold. I bought my machine in October 2009 and when it is paid off I intend on returning to the same store to purchase a different make of washing machine BECAUSE it does no good to call companies like GE to complain they train their people to never accept responsibility for the product being a lousy design and that it is always something the consumer is doing wrong. I cannot afford expensive mistakes like this so I will never buy another GE appliance for as long as I live. Post note, my neighbor tried to warn me about GE but I wouldn’t listen I was stupid. He bought a dish washer that would not clean the dishes and when he called to complain about the problem GE asked, “Are you pre-washing the dishes first?” He never pre-washed before with his previous dish washer that is called re-direction, make the poor performance of the appliance the fault of the customer.
     
Add reply
GE Customer Relations Sucks -- Beware of Product Support
Posted by on
My $3300 GE Profile fridge is less than 3 years old and it died. I contacted repair; I have a 3 year service contract on the appliance. The service tech diagnosed the problem and ordered a part. I was told the part would take a day or two to arrive and would be FedEx'd directly to my house. Four days later, I get a call from GE Parts. The part is on backorder and will not be arrive for approximately 1 month! I called GE Customer Relations (a misnomer if ever I heard one) and complained. I asked that GE either find the part immediately or failing that, reimburse me for the cost of a replacement unit. The customer relations representative politely declined and offered me reimbursement for rental of a dorm fridge! Are they kidding? I am supposed to maintain a family for more than a month with a dorm fridge? I don't think so. I asked to speak to a manager at GE and was informed that managers don't talk to the public... so here I am with an expensive boat anchor that will take a month or more to fix. How GE could not find a part for a unit that isn't 3 years old is beyond me. I suspect that GE has to go back to China or Mexico for the part (as the original unit was assembled in Mexico)... No more GE products for me... I ran to Sears and purchased a Kenmore (actually LG) fridge... GE and its customer service sucks. Don't waste your hard-earned dollars on GE products; they are poorly built and they are not backed up by a reliable company anymore.
     
Read 1 RepliesAdd reply
User Replies:
qualityappliance on 09/21/2009:
Now just hope that nothing goes wrong with the LG or you may find yourself in the same boat. And if you bought a Sears service contract you will really be in trouble.
Close commentsAdd reply
Top of Page | Next Page >