ILLINOIS -- After having a GE de-humidifier for about 2 months, the hose connection broke and it had to be emptied manually (taking into consideration I no longer had the receipt or box). This being a hassle I contacted GE and they told me to cut off the cord and take the info sticker off the back, return it to them and they would send a rebate check to replace it. I did so and then they send a form for me to go purchase another one and then they would send a check. They have left me with a non working product and will do nothing more (I do not have the money to purchase another at this point and for sure could not wait 2 mos for the check)
2 Replies - Latest reply on 01/23/2014Add reply
If that was the policy why did I have to dis-mantle a working machine when they could have done the same thing without cutting off the cord?
Bought a GE range model number JB250RFSS. The alarm feather is worthless as you can not hear it. Add reply
Panel blew. Tech was here 4 hours. Put a new one in, it blew. Two more hours, no luck.
1 Replies - Latest reply on 12/02/2013Add reply
Called GE Cares. Sent their guy, 4 hours and no luck. He and his supervisor coming this morning....we shall see.
GE APPLIANCE SERVICE, TEXAS -- I have a GE Profile Double oven. The Control panel Overlay film has been replaced twice and has peeled off again. Now GE indicates they no longer make the overlay and you have to buy a completely new control panel for hundreds of dollars. And my oven is only 5 years old! Even the extended warranty will not cover it as it is considered "cosmetic". Buy another brand which supports their products and doesn't leave their customers out to dry.Add reply
Poor Appliance Service
HELENA, ALABAMA -- Please NEVER use GE Appliance Service. Service person repaired 14 month old stove, it failed same problem 2 days later. Was told it would be the next week before service because part needed to be ordered. ... read full review1 Replies - Latest reply on 10/08/2013
SAN JOSE, CALIFORNIA -- Even though the dishwasher was bought 15 months ago, it was only used for the last past 5 months. There is no water fill up the washer. When I call GE for the service, the operator keeps saying that it is out of one-year warranty and I have to pay everything to fix it; I have proof that the product was in use under 5 months. The product clearly has a problem. I am not happy with their services and with the product.1 Replies - Latest reply on 08/30/2013Add reply
Purchased 8,000BTU GE air conditioner that worked for three months then started icing up. Returned it to manufacturer under warranty. By the time I got it back it was winter.
Installed it at the beginning of summer. It worked a couple of months and quit cooling. The one year warranty was only good from the original date of purchase, so I took it to a local repairman. Paid $43.30 to have it looked at. He said it has a very small Freon leak which is too close to something else that would have to be replaced to find it. Basically, it would cost more to repair it than to just go buy a new one. So, I paid close to $300 for a piece of junk.
I will never buy another GE product!
WILMINGTON, NORTH CAROLINA -- Replaced my old unit three years ago with a GE from Home Depot for $500. Last year a small leak appeared around the upper heating element. A call to the technical support number and they sent a new element overnight delivery. The leak reappeared. Another call and the technician went through a series of diagnostic questions, concluding that a replacement was in order.
All I had to do was disconnect and drain the bad unit and take it to Home Depot-- they had the replacement authorization online already, and loaded a new unit onto my truck. It was a DIY project that was actually made more pleasant by the good folks at Home Depot and the helpful technician at GE. Thanks for the positive experience.
Poor Customer Service by GE and A&E
VENTURA, CALIFORNIA -- I purchase a new GE profile range. Upon installation an inside valve was defective. I called GE consumer relations for help getting a new stove sent out! GE said they couldn't send a new one and that ... read full review1 Replies - Latest reply on 10/08/2013
VERY DISAPOINTED - In GE for selling this lousy product, in Consumer Reports for listing it as a 'Best Buy' and in myself for not returning in the first time it broke down. 6 months in owning it the 'mother board' was fried - It's been replaced 3 more times in 4 years - broke down again yesterday and the repair man can't even fix it ( fan, compressor and mother board shot) for an amount that makes sense so it's going to now be used as land fill - DO NOT BUY THIS OR ANY GE product - there is no quality control any longer at this company.Add reply
Horrible Customer Service
Had trouble from the beginning, dishes came out hazy and when I called GE they said to use the recommended detergent, I did, dishes came out hazy and smelled like detergent, they messed around long enough ... read full review1 Replies - Latest reply on 10/08/2013
They Do Not Honor Their Warranty
SACRAMENTO, CALIFORNIA -- I purchased General Electric (GE) mini refrigerator in 2011. Two days before the one-year warranty was due to expire the refrigerator quit working. I returned the refrigerator to the place of purchase ... read full review2 Replies - Latest reply on 02/03/2014
LOUISVILLE, KENTUCKY -- I purchased a GE "Profile" French door refrigerator for $2,000.00 three and a half years ago. It is now unfixable because the defrost-drainage well is clogged "as the repairman explained" because of ... read full review