Repair people refused to believe technical problems about the new ASUS computer. I returned the computer to them several times, they continued to deny the computer needed repair. They treated me as though I didn't know what I was complaining about. I will never consult this company again. 1 Replies - Latest reply on 08/06/2012Add reply
60" Sony SXRD
USA, DELAWARE -- 2400$ Sony 60 " SXRD picture went blank 8 days ago. I checked bulb, ok. Sound still on, clueless. Looked at bulb, ok, clueless, scheduled Geek Squad appt..Tech came in home, didn't take off shoes. Took ... read full review5 Replies - Latest reply on 07/09/2012
MAPLEWOOD, MINNESOTA -- I brought in a computer to get data recovered from a hard drive. They are a bunch of dumb [snip] or they are just out to screw the customer. The guy who looked at my computer said the drive would not ... read full review4 Replies - Latest reply on 03/23/2012
NO minus five star available!
I bought Sony laptop six mouth ago from falls church Best Buy. When I ask sales agent to get my laptop they pretended they could not find the laptop with out protection plan had me wait for 30 minute. ... read full review4 Replies - Latest reply on 09/12/2011
Beware of the "Geek Squad"
WYOMISSING, PENNSYLVANIA -- My computer was broke. Or so I had thought. My screen frequently would show vertical lines and would freeze and sometimes show the Blue Screen of Death stating something about "nv4_disp". My roommate ... read full review4 Replies - Latest reply on 08/05/2011
Geek squad charges you high amounts of monthly phone insurance and when it comes to payout they give you faulty or refurb products. They charged me about 12 pounds per month and when my iPhone got stolen they replaced it with a refurbed phone which did not work. When I went to carphone they told me they cannot exchange it as Geek Squad only gives out refurbed sets and they don't keep any refurbed sets at the store. After paying insurance of 12 quid per month and a further 50 pounds for the claim I calculated that I could have just brought a brand new iPhone instead of falling for Geek Squads sham.
2 Replies - Latest reply on 05/27/2013Add reply
So guys take my word for it. Stay well clear of Geek Squad.
Ripped off helpless people
ARLINGTON, WASHINGTON -- To start it off, I was infuriated with Geek squad. After studying computers at home for 15 years growing up with my father being an IT annalist, and working with them in vocational school for 2, I know ... read full review4 Replies - Latest reply on 07/16/2010
Liars and poor service
MANSFIELD, MASSACHUSETTS -- I took my laptop in last Thursday to look into a problem with the laptop not booting. It booted up when I was showing the problem to the tech. We agreed that it was a mother board issue and they could ... read full review5 Replies - Latest reply on 06/03/2010
Geek Squad Hassle
I just recently purchased my Gateway PC through Best Buy in September. Within a month the laptop stopped working (wouldn't turn on) so I took it to the Geek Squad in Best Buy. They had to send it to the ... read full review1 Replies - Latest reply on 12/16/2009
I bought a battery backup, which is a pretty simple item, but it started screwing up on me four days later. I called support and talked to a very belligerent, unknowledgeable guy who would not even let me speak to his supervisor. He was so rude that I promptly returned the product to Best Buy. This could have been a minor glitch with the battery backup, but the quality of the customer support is so low that I am scared of a real problem occurring and then I would be really screwed. You would think with a name like Best Buy or maybe just Geek Squad, that they would care about their reputation, but obviously not.
6 Replies - Latest reply on 05/12/2009Add reply
So, buyers beware of the Geek Squad battery backup. It has no support!!!
PORTLAND, OREGON -- I made a service call for a single desktop at a small business that was disabled due to malware and viruses. Geek Squad quoted me $119 and scheduled me for 2 days later. On day of appointment, I got a call from the tech who said his paperwork was wrong and he could not make the appointment that day. He also pointed out the price would be $299. I called the 800 # and was told the same thing and that no supervisor was available to speak with me.
3 Replies - Latest reply on 10/22/2008Add reply
I'll never call Geek Squad again. Their attitude was they just didn't care!!!!!!!!