Geeks in Geek Squad!!!
MINNESOTA -- Wikipedia states: The word geek is a slang term, noting individuals as "a peculiar or otherwise odd person, especially one who is perceived to be overly obsessed with one or more things including those of intellectuality, electronics, etc."
This word comes from English dialect geek, geck: fool, freak; from Low German geck, from Middle Low German. The root geck still survives in Dutch gek: crazy, and in the Alsatian word Gickeleshut: geek's hat, used in carnivals.
I wished I would have looked up this word prior to calling to fix an email and browser problem.
I am not software savvy and I paid over $400 to find that out. The geek (true to it's name)just needed to reset a password for the email problem and remove the internet expl 8 upgrade, but instead offered to move a file from outlook express to outlook. He felt it would be more efficient. I said as long as I can send and receive emails and not lose any data, OK. I was having problems with the new upgraded Internet Expl 8 and asked him to uninstall this newly added upgrade.
After he left, the horrors began. I could send and receive emails, but the geek deleted all of my business contacts and email addresses. He merged a higher release of outlook express into outlook 2000. See above definition for geek.
As a merchant, I tried to access my credit card system to debit the customer's accounts and received a system error. After contacting the merchant service dept., giving them control of my PC, they had to fix some programs and reinstall the original programs that were installed over 2 years ago. See above definition for geek.
I contacted them and they sent another "geek". This one actually knew more and was unable to retrieve my addresses, but did fix the password problem and suggested that I upgrade my office, which I agreed with and he left.
Again, after he leaves, I try to send and email and it won't pull it from the address book, I have to manually enter it. Again, back to the geek calls. Long periods of waiting after I called and then told that they did what I had asked them to do. I then into Best Buy, talked to a general manager (older geek) and purchased the upgraded software and was told that if I still had a problem with my email system, I shouldn't put in the upgrade until it was fixed. He said that he would have a geek come out again and help with the upgrade. He calls after I leave the store and was told that it would cost another couple to fix and install, as they had previously done what I had asked them to after he had reviewed their paperwork.
At this point, I told him he has lost a business customer and hung up.
I paid #139.99 to iyogi.net (not iyogi.com) for one year's service and I gave the tech remote control of my computer and was absolutely amazed at how much analysis this man did first before he started to make changes. What a wonderful experience. I ended up having to call iyogi a total of three times as we trouble shot, for email, browser and printer connection problems. They optimized the system and I am completely satisfied with their service. Each time I called, I didn't wait and I had an expert take control of my computer within 5 min. It took them a total of three calls and about three hours to fix what the "Geek Squad" messed up. At iyog, one price, one year and unlimited calls 24/7/365. I could have bought three years of service for what I paid the Geek Squad.
Geek Squad really does have Geeks!!