Memory Upgrade Fandango
MAINE, MAINE -- On two occasions I have sent clients to the Geek Squad for memory upgrades. Both times there were issues. The second time caused this note. I serviced a friend's laptop. Her husband recently passed on ... read full review2 Replies - Latest reply on 01/29/2011
$70 Spent For An Incorrect Diagnosis
CRANBERRY TOWNSHIP, PENNSYLVANIA -- I brought my desktop into the Geek Squad because I was busy at work and really didn't want to deal with fixing this computer. At the time that I dropped off the computer, I reported that the hard drive ... read full review7 Replies - Latest reply on 12/31/2012
AKRON, OHIO -- I brought my 4 year old Apple to Best Buy Geek Squad due to sporadic shut downs. After reading information on the internet about similar problems, I informed the Geek Squad that I suspected a bad power ... read full review2 Replies - Latest reply on 08/09/2009
Geek Squad hung up on me 4 times so far. After waiting a half hour plus to get help, listening to all the music, to hear CLICK. Four times now. Wish I was computer smart. Ripped off today. Bad Service. Case 128701781 still pending. Will they ever not hang up after having me wait all that time. How awful. Shame on Geek Squad. Add reply
Geek Squad has been a nightmare. It is almost impossible to get through to anyone, they do not do what they promise what they will do.
They double billed me, promised me a refund w/n ten business days, no refund. Called back, they said they never documented any of this so there is nothing they can do.
GRAND JCT., COLORADO -- We had just purchased a flat screen TV and sound bar from Best Buy. The following day we had trouble connecting the sound bar, so the Geek Squad came to our house to help us. The two young men were very knowledgeable about the product and gave us confidence that our problem could be solved quickly and professionally. The two technicians were Daniel and Mike.
They not only connected the components, they also programmed our remote and answered questions about other attachments we were contemplating purchasing. When they left we noticed they organized and bound together all the cords and cables which left a very organized affair behind the TV.
We are very satisfied and would recommend the Geek Squad to anyone with problems with their electronic purchases.
What Happing to Online Support?
DETROIT, LOUISIANA -- Explained two pc issues,.1St, restart after missing icons after logging in only happens 3 times in a week 8/13 then error 404 Apache 22.22 Popped up in a link 9/4.I know this is stupid minor I guess they ... read full review2 Replies - Latest reply on 09/09/2013
The Worst Company to Deal With
CHARLESTON, SOUTH CAROLINA -- I wanted to rate Geek Squad Customer service ZERO STARS on Yelp but apparently this site doesn’t let you do that.
We purchased equipment at Best Buy on August 20, our installation was scheduled ... read full review1 Replies - Latest reply on 09/06/2013
Beware of Geek Squad
LAWRENCE, NEW YORK -- My issue is with Best Buy, Geek Squad dept in Lawrence, NY store (1069), I bought my operational computer into GEEK SQUAD to be service and updated. To my surprise five days later when I returned to ... read full review6 Replies - Latest reply on 09/06/2013
BLOOMINGTON, ILLINOIS -- I had my laptop 1 week when my son broke the screen. I almost cried. I took it to Geek Squad (March 11,2013) and with only 2 signatures my laptop was on its way to getting fixed. They even offer to ship it back to your home so you don't have to go get it. Sooooo the geek told me it would be 7-10 business days and today is the 19th. I got a call today that my repair is done and will be shipped back to me soon.
Since the day I dropped it off I've gotten 6 emails telling me everything that's going on with my laptop. The geeks were super nice and respectful and I love the service. Did I mention, I didn't pay a dime?
MESQUITE, TEXAS -- Made an appointment with the Geek Squad to address problems with my computer. Called for appointment in the early part of the week. The first opening was today, Sunday. They called at nine this morning to reschedule for next Sunday because the tech has the flu. I cannot believe that they only have one tech for house calls in the Dallas Metro area. I find this totally unacceptable. I fixed the major problem myself and saved myself the $99-$299 plus tax fee.
1 Replies - Latest reply on 02/25/2013Add reply
EAST HANOVER, NEW JERSEY -- I called the main Geek Squad number - they conned me into buy a 2 year service package for 3 computers for ~$280 total. The entitles me to NOTHING! I also went to the store to drop my laptop off on a Wednesday at 10 am - it is now Friday, and it still hasn't been assigned an agent. I also told them that my ability to make a living is centered around my laptop and I need it back ASAP - they could care less.1 Replies - Latest reply on 09/21/2012Add reply
SEEKONK, RHODE ISLAND -- Don't buy the Best Buy Geek Squad. I WAITED OVER 3 HOURS ON HOLD TO SCHEDULE AN IN-HOME SERVICE APPOINTMENT AND STILL WAITING. At this point I am convinced that no one is there at their 24/7 customer service line OR they intentionally do not answer so they can take money for not providing a service.
I called the store and they are adamant that I must stay on the line indefinitely until they do answer to schedule an in-home appointment. My only other option is to pack up the TV and have them send it out to be fixed but I so not trust this company after today's experience and believe it is quite possible that if I do this I may never see my TV again.
Best Buy Geek Squad customer service is abysmal. Save yourself a headache and buy elsewhere.
Firstly, my appointment was rescheduled without me asking for that and wasted all my hour at home waiting for them to show up. I was so pissed, and was about to write a review, then saw the bad reviews about their repairs, so I am glad they actually did not come.:) Add reply
OGDEN, UTAH -- I bought the one year service and a new $800 lap top it was suppose to fix may two old computers and clean my new one and back the files up on the new one. I live in wy. so 100 miles one way so I ask to make sure everything had been done because I lived so far away and they said oh yes we are professional and my back up disk were in the box with my new computer. Got home and nothing had been done I mean not one thing not even my back up disk. So I called they act like no big deal just bring back and they will make it right like it was no big deal. Only that it is my time wasted and gas went to a local guy and he did the work for half the price. I would never go to Geek Squad ever again.1 Replies - Latest reply on 03/05/2012Add reply