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61 Reviews & Complaints

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Bad Service By Contractor
Posted by on 09/24/2001
CARMEL, INDIANA -- I need to have my vehicle inspected before your company can provide comprehensive & collision insurance. The Firestone station that you referred me to was very curt and rude. It's difficult to convey negative attitude in a text format, but I shall attempt to do so.

I understood when I walked in that I might not be accepted on the spot, but when I inquired about the inspection, the employee glared at me and said 'You can't just expect somebody to drop what they're doing and inspect your car right now!' I told him that was fine, and inquired about a better time to return. He told me that he was too busy to make an appointment. I would need to call, and they would need the van for at least an hour. (I think that an hour is ridiculous, but that's a different complaint.)

To help keep me as a potential future customer, I would like the following:

I would like to be referred to another service center for the inspection. I understand that there is only one location in Carmel, Indiana, but a Fishers, Westfield, or Indianapolis location would be perfectly acceptable.

I have always received excellent service from your company. and am disappointed that your subcontractors aren't nearly as skilled.

At the very least I would like a response from your company regarding this incident. Thank you for your time.

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Posted by Anonymous on 2003-10-13:
As an employee of Geico Direct, I would like to appologize for this incident. We are currently in the process of ending our contract with Firestone for this very reason. You are not the first poliyholder to receive the less than excellent customer service that you deserve. I hope that this experience has not ruined your opinion of Geico.
Posted by lolsmit on 2004-02-06:
Itoo work for Geico Direct and would like to apoligize for the service you received or "did not receive" at Firestone, we have scince discountinued our association with Firestone
Posted by dvsmadcow on 2004-02-15:
I also work at GEICO. I handled several calls dealing with this very issue. I'm happy to report that we dropped firestone like a bad habit and will be glad to send you somewhere that will treat you like the valued customer you are! Sorry about how rude they were, I myself referred several complaints that customers had to my regional vice president and he promptly informed our corporate office and within a few monts, we ended our relationship with them!!
Posted by Sunnywillshine on 2004-10-29:
Safelite did my inspection... I was in and out in less than 10 minutes. And no appointment was necessary!!! And they were soooo nice, just like all the Geico reps I have had the pleasure of speaking with over the years.
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Loss & Wages - Geico don't pay you back as long you did acting in-front of doctor/hospital
Posted by Kate_larence on 12/23/2013
NJ/NY, NEW JERSEY -- Recently I have involved in accident(Both have Geico insurance). But myself and my son didn't hurt badly( by luckily) and also we didn't go to hospital as we don't want to act in front of doctor and waste of time( To be frank).But the fact was missed two days of works. When dealt with Geico they didn't pay for loss of two days work and they are not willing to discuss also as I suggested to change the policy.
Lesson learned - Even if you didn't heart badly also you need to go hospital and do acting in front of the doctor. Then only you get paid for missing work.
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Posted by Arcus on 2013-12-24:
Thanks to the dishonest people in this world making false claims to get money, you have to have a doctor check you out so they have proof that you are not faking. That's just a fact of life. I don't know of any insurance company that will pay for a day off of work without you seeing a doctor.
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Geico Dropped Me
Posted by Han5033 on 11/22/2013
RICHMOND, VIRGINIA -- Today I received a letter from Geico that I am dropped after being a customer since January 2010. They dropped me because nine days ago I had an accident which was appraised for $3000 by their adjuster. This is the only accident I had since the whole time I am with Geico. I'm glad to shop around and find a better company than Geico! I wonder what their customer service is based on since the minute you have your accident they are thinking about dropping you.
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They Will Call You a Liar
Posted by Methodology_x on 09/17/2013
EVERYWHERE, TEXAS -- I just had this happen and wrote this email today to/with Geico.

I saw the claim person today, I understand that insurance companies have to deal with a lot of fraudulent claims. And in my circumstance I understand I forgot to include a major detail that happened after the first accident. Because not only was there a lot of things going through my mind to keep me from thinking properly, but I just wanted to get my vehicle off the road before it got hit again. But I found it absolutely offensive when I was told, that the claim person felt I made up a hit and run story to claim hit and run. Had he talked to my manager, my manager would have confirmed after the accident happened I told him I only had liability and was going to have to repair the damages myself, even if I had full coverage I don't trust you or any other insurance company to take care of any of your drivers.

I know you people have not received any messages from me about payout or vehicle repair, because after I was even called by Geico and informed that the other thing I had on my insurance covered hit and run, I knew since I forgot to inform the police about it I was going to have to pay for it own of my own pocket still, and I HAD NO PROBLEM WITH THAT until this [snip] basically said I was lying. Is this what I should expect? Do the right thing, report the accident, get [snip] up in a another accident and be told, your a liar, the second accident was bull? I don't know what part about "I didn't file the claim right away, instead I got online to find out how much it was going to cost ME to repair this vehicle, since I thought I was only paying for liability" he did not understand. I have never been so utterly insulted in my life.


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Posted by trmn8r on 2013-09-18:
I tried to understand what happened, but was unable to do so. Perhaps describing the accident(s) first, and then explaining the communciations that followed would better allow the reader to draw a conclusion. What I was able to gather is there was an accident or accidents, and you were accused of making up a hit and run. But I couldn't tell what the circumstances were that would lead the agent to suggest it may have been made up.
Posted by madconsumer on 2013-09-18:
this is the worst insurance company there is. in my case, i had a police report, witnesses, and as soon as my claim was paid and the checked cleared, they dropped me mid term. i received a letter stating i was an un-safe driver, and my coverage "ended" 5 days prior to the letter being mailed. of course this caused my rates to jump sky high. well 12 years later, i am glad they dropped me, and i have been accident and ticket free ever since. guess i am not such a bad driver after all.

this insurance company is wonderful, until you make a claim.
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Bad Commercials
Posted by Adams616 on 03/26/2013
I am really offended by the pig commercials - they border on obscene to just plain stupid - this "Maxwell" pig is obnoxious and I would never buy Geico insurance because of the series of commercials featuring him.
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Posted by jktshff1 on 2013-03-27:
Just what offends you?
Posted by trmn8r on 2013-03-27:
I like the pig in the car, pulled over by the trooper. "Do you know why I pulled you over?" "Because I'm a pig, driving a car?" That's gold, Jerry. Gold!

Sadly, even State Farm has been dragged into the gutter when it comes to commercials. Theirs used to be smart, know their just plain stupid - a perfect match for the competition.

It is evident by these commercials that the main point is to get their name out there, because there is no content that would make you buy their insurance. Other than Flo, for Progressive - she's a bucket of content.
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Geico Basketball Commercial
Posted by Mariah offey on 03/26/2013
That commercial with the basketball player blocking items is just rude. I turn the volume down and look away, why would you want such a mean, rude person on your commercial?
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Posted by BigAl on 2013-03-26:
I don't find it rude or mean. You have to view this commercial in a basketball sense. This man is paid to block shots at the basket. My problem with the commercial is that I have a hard time understanding what he is saying. Granted english is not his first language but the commercial is aimed at english speaking consumers.
Posted by Critical_level2 on 2013-03-26:
IT is Dikembe Mutombo in the commercial. His signature move ion basketball was blocking shots then waving his finger and saying "not in my house". I thought it was a pretty funny commercial, as it showed him doing what he did every game when he played in the NBA.
Posted by JAKFK on 2013-03-26:
Basketball enthusiasts enjoyed this commercial. I thought it was rather funny. It wouldn't coerce me into buying their insurance, but it was funny nonetheless.
Posted by Bill on 2013-03-26:
It was the funny the first time, now it's just annoying but I understand Geigo's attempt.
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Posted by Live3let on 01/10/2013
LA MESA,CA, CALIFORNIA -- On 1-2-13 I had picked my girlfriend up from a Crisis House. A couple blocks from our destination we were hit dead on by a Geico Insured driver as he ran a red light. My car was totaled and had to be towed. At the scene of the accident not only did the driver admit fault but they promised their insurance would cover all the costs and repairs and even encouraged me to ask for a rental. The next day the driver now claims he passed the light through a yellow. I wonder how that is possible when I had a solid green arrow. The Geico Agent working on my claim wrongly and confusingly questioned my passenger that has a history of mental health issues. The Geico Agent then began to use false statements from the driver and insured, twist my passengers and my statements and use all the hearsay in the investigation as just cause to fraudulently deny fault for the accident. There was no proper investigation done. I know that because if there had been, the truth would have been found. I believe Geico insurance has made a terrible name for themselves by allowing their agents to make such bogus decisions along with the nasty way the agent treated my passenger and myself. Because of this I had to hire an attorney to fight for me. I am 23 and I go to school fulltime. This accident not only took me out of school for over a week but totaled my car and left me stranded in the city of the accident. I have never experienced such bad service in my life and I am determined to show the truth of how these people operate their fraudulent business. Thank you for reading.
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Posted by Skye on 2013-01-10:
You need a lawyer to fight this battle for you.
Posted by Obsfucation on 2013-01-10:
Were the police called to the scene of the accident?
Posted by clutzycook on 2013-01-10:
I'm with Obs; was there a police report? Also, have you gotten your insurance involved?
Posted by Bill on 2013-01-10:
Whenever you're involved in an accident however minor call the police. If you're in the right it's the only way to protect yourself. If there's any witnesses get their names and addresses also.
Posted by trmn8r on 2013-01-11:
There is some information missing here. First and foremost, if so much damage occurred that your car was totalled it seems like the law should require the police to be involved.

If you don't have a police report, I don't know what to say - it's easy to imagine most any insurance company might give you a hard time and question fault. This kind of accident isn't as black and white as it may seem - a (impartial) witness might be critical.

You would also be well advised to have your insurance company interact with Geico on your behalf, if you haven't already.
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Posted by Jennahcurren on 12/27/2012
BRAINTREE, MASSACHUSETTS -- Geico Insurance Company is the most slimy, false company I have ever had the displeasure to do business with. One of their employees (I still know her name, to this day) falsely informed me of procedures that go along with cancelling an insurance policy that ended up costing me over $100. When I spoke to a supervisor and told her the girl's name who fed me the wrong information, she sarcastically said "Yeah let me go ask her what really happened", left me on hold for ten minutes, and then came back on to (predictably) tell me "She says that's not what happened." How convenient for you and your multi million dollar corporation that your employee is refusing to own up to her mistake! When I contacted the BBB about the matter, I was fed the same bologna by a representative from their executive office. They are now demanding that I pay for their employee's mistake with my money. I am thoroughly disgusted and disappointed with how I was treated and spoken to as a customer. Worst insurance company ever.

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Posted by ok4now on 2012-12-27:
This was a lesson learned the hard way. Geico and Progressive spend a ton of money on advertising. It seems like every other commercial is from them. They need an influx of new customers (fresh meat) to sustain this high cost. Then when the unsuspecting customer files a legitimate claim the fine print and exceptions kick in. Suddenly what you thought you were covered for you're not.

Example: You have a less than five year old car that takes a major hit. You want it fixed right with original factory parts. Good luck. The adjuster comes out and will only approve the repair with cheap after market parts. The body shop complains that they can't do a proper repair with inferior parts. Sorry but you loose. Your premiums went towards advertising costs to suck new customers in. You just got screwed.

Conclusion: Avoid Geico and Progressive. They will not give you the insurance protection that you think that you are paying for.
Posted by trmn8r on 2012-12-27:
What was the procedure that was improperly described?

I had a bad experience with Geico 30 years ago, and it doesn't sound like things have improved much. Neither have I, but I'm not in the insurance business...
Posted by At Your Service on 2012-12-27:
Unfortunately, the review lacks any details as to what the repair and problem was.
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Unabe to Handle Caim Properly
Posted by Djmillar1 on 12/02/2012
CALIFORNIA -- I was on the road with right of way when a Geico policy holder "floored it" out of Taco Bell parking lot, ramming her front end into the side of my vehicle causing a little over $2300 in damages to my vehicle and caused a whiplash injury. I immediately called 911 from my cell phone from in the middle of the road. When law enforcement arrived & did their investigation, he (the officer)determined the "other driver" (Geico policy holder) completely at fault, as I was legally on the road, having right-of-way, I had to provide the police report to Geico claims. They "investigated", even going so far as to tell my mechanics they were trying to figure out how to put 35% liability on me, even though law enforcement already put liability on the other person. It took a month to get a rental car at their expense. I had to TELL them to contact my mechanics to authorize repairs 96 hours after their "date of liability determination". I had to contact them a week later to TELL them to cut the check to pay for repairs to my vehicle. (This should have been done at the same time as authorization was given to the shop) When I FINALLY got my vehicle home an repaired 1 month 15 days after the accident, I again had to call and TELL them to contact the rental car company to ok thru November 16, 2012 so the rental car company would return the $86.00 deposit money that I had to pay out-of-pocket. (I am disabled and on SSI/SSD, so this is a lot of money for me to be out in "limbo") I am not happy at all with having to dictate every step of the way to the insurance company how to do their job when I am injured and my vehicle was damaged due to one of their policy holders showing incompetent driving on a clear, sunny day at 12:09 pm in California.
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Posted by ok4now on 2012-12-03:
Looks like that "15 minute phone call" was a rip off for you. Geico is only interested in the maximum of premiums paid with the least amount of claims. Their advertising costs have to be horrendous. It seems like every other commercial is for Geico. You the policy holder pay for this. Customer service suffers. I would refuse to do business with these toads.
Posted by At Your Service on 2012-12-03:
Sounds horrible and frustrating.

I would think you'd be able to work through your insurance company, in return they would then deal with the other driver's insurance.
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Geico Insurance Recent Commercials
Posted by Old fart on 05/22/2012
Has anyone that watches Television noticed the latest Geico commercials involving a sidewalk taste test?

The random taste testers are give a choice of cup "A" to sip and then given a cup of "B" likewise. The palatable cup is the Geico beverage and the "B" cup is undrinkable, proving the superiority of Geico.

What beverage is which has ABSOLUTELY nothing to do with insurance.

Not only is the message vague, it is totally unrelated to the insurance aspect of Geico. This commercial is utterly insane!

(Perhaps they are trying to corner the boozehound market)
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Posted by trmn8r on 2012-05-22:
Yes, old_fart. I saw it tonight. Same trash we've come to expect from Geico. So poor even a caveman wouldn't even use them.

Geico should face it, without Flo they are shooting blanks at a barren womb.

Trying to make sense of this ad is about the same as trying to make sense of my shrimpy friend's musings at whackos.com.
Posted by old fart on 2012-05-22:
Flo isn't anything to write home about either. Those commercial are as dumb as Geico's
Posted by DebtorBasher on 2012-05-22:
I don't like those commercials...but I think they are just saying if insurance was a tangible thing, it would beat it's competitors.
Posted by trmn8r on 2012-05-22:
Flo's going to have our babies. Don't be dissin Flo, old_fart, or I'm going to have to swat you with a feather duster.

As far as Progressive insurance, I'd never consider getting it. I'll take Flo though.
Posted by BigAl on 2012-05-22:
It is their way of saying that it is impossible to know how good their insurance is without trying it. In a way it is also a knock on other insurance companies that claim "We are the best."
Posted by Churro on 2012-05-22:
Old Fart nailed it!!! Moving on.
Posted by onlooker on 2012-05-23:
you dont think the commercial is aimed at those recently looking for their own car insurance specialty coffee drinkers???You know those whose parents grew up on coke/pepsi taste tests?

Never saw it, never will worry about it. ;)
Posted by ok4now on 2012-05-23:
Geico has to have the most annoying harassing commercials. These people never let up, I see there adds 30 times a day. Then they bombard me with their junk mail. "WHEEEE," the stupid pig on a skateboard. Give me a break. Their advertising costs have to be in the millions. I would NEVER but their product. Once they suck you in as a customer good luck filing a claim with them. They will look for every excuse to deny it.
Posted by SteveWiginowski on 2012-05-23:
I do hate the commercial, but it's working if you're remembering the commercial and who's product it is advertising.
Posted by trmn8r on 2012-05-23:
Basher interpreted the ad the way I did, and like all their ads I agree with Steve. They must feel that their target audience will remember the name when they go looking for insurance.

Personally, I find the ads an offense to my intelligence, and would go out of my way to avoid the company *if* I shopped for insurance that way. But I would not.
Posted by trmn8r on 2012-05-23:
The pig on the skateboard I actually found cute, as he interacted with the guy he was next to. Put that pig in the SUV where he began, and he was extremely annoying. As Steve says, I remember the ads. In my case, that doesn't favor the company. But there must be a percentage of people that would react positively.
Posted by MRM on 2012-05-23:
I dont care if I like the commercial or not. Theres nothing I can do about it, except to ignore it. During commercial breaks, I would be surfing the world wide web.
Posted by DebtorBasher on 2012-05-23:
Weeeeeeeeeeeeeeeeeee! Weeeee! Weeee! Weeee! Weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!
Posted by trmn8r on 2012-05-23:
How did I guess who posted that? How did I guess? Maxwell!
Posted by Starlord on 2012-05-25:
I still prefer the old Geico commercials, like the animatronic Airedale that laughed his butt off at his master's insurance bill. I never did figure out how the made that huge coffee cup that was handled so easily.
Posted by danny54 on 2012-05-26:
One nice thing about these commercials is that they help me stay limber by grabbing the remote every time they come on. :-)
Posted by Bob on 2013-06-19:
The Camel ad is so cute and funny.
We love it.
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