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61 Reviews & Complaints

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Bad Commercials
Posted by Adams616 on 03/26/2013
I am really offended by the pig commercials - they border on obscene to just plain stupid - this "Maxwell" pig is obnoxious and I would never buy Geico insurance because of the series of commercials featuring him.
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Posted by jktshff1 on 2013-03-27:
Just what offends you?
Posted by trmn8r on 2013-03-27:
I like the pig in the car, pulled over by the trooper. "Do you know why I pulled you over?" "Because I'm a pig, driving a car?" That's gold, Jerry. Gold!

Sadly, even State Farm has been dragged into the gutter when it comes to commercials. Theirs used to be smart, know their just plain stupid - a perfect match for the competition.

It is evident by these commercials that the main point is to get their name out there, because there is no content that would make you buy their insurance. Other than Flo, for Progressive - she's a bucket of content.
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Unabe to Handle Caim Properly
Posted by Djmillar1 on 12/02/2012
CALIFORNIA -- I was on the road with right of way when a Geico policy holder "floored it" out of Taco Bell parking lot, ramming her front end into the side of my vehicle causing a little over $2300 in damages to my vehicle and caused a whiplash injury. I immediately called 911 from my cell phone from in the middle of the road. When law enforcement arrived & did their investigation, he (the officer)determined the "other driver" (Geico policy holder) completely at fault, as I was legally on the road, having right-of-way, I had to provide the police report to Geico claims. They "investigated", even going so far as to tell my mechanics they were trying to figure out how to put 35% liability on me, even though law enforcement already put liability on the other person. It took a month to get a rental car at their expense. I had to TELL them to contact my mechanics to authorize repairs 96 hours after their "date of liability determination". I had to contact them a week later to TELL them to cut the check to pay for repairs to my vehicle. (This should have been done at the same time as authorization was given to the shop) When I FINALLY got my vehicle home an repaired 1 month 15 days after the accident, I again had to call and TELL them to contact the rental car company to ok thru November 16, 2012 so the rental car company would return the $86.00 deposit money that I had to pay out-of-pocket. (I am disabled and on SSI/SSD, so this is a lot of money for me to be out in "limbo") I am not happy at all with having to dictate every step of the way to the insurance company how to do their job when I am injured and my vehicle was damaged due to one of their policy holders showing incompetent driving on a clear, sunny day at 12:09 pm in California.
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Posted by ok4now on 2012-12-03:
Looks like that "15 minute phone call" was a rip off for you. Geico is only interested in the maximum of premiums paid with the least amount of claims. Their advertising costs have to be horrendous. It seems like every other commercial is for Geico. You the policy holder pay for this. Customer service suffers. I would refuse to do business with these toads.
Posted by At Your Service on 2012-12-03:
Sounds horrible and frustrating.

I would think you'd be able to work through your insurance company, in return they would then deal with the other driver's insurance.
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Geico Insurance Recent Commercials
Posted by Old fart on 05/22/2012
Has anyone that watches Television noticed the latest Geico commercials involving a sidewalk taste test?

The random taste testers are give a choice of cup "A" to sip and then given a cup of "B" likewise. The palatable cup is the Geico beverage and the "B" cup is undrinkable, proving the superiority of Geico.

What beverage is which has ABSOLUTELY nothing to do with insurance.

Not only is the message vague, it is totally unrelated to the insurance aspect of Geico. This commercial is utterly insane!

(Perhaps they are trying to corner the boozehound market)
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Posted by trmn8r on 2012-05-22:
Yes, old_fart. I saw it tonight. Same trash we've come to expect from Geico. So poor even a caveman wouldn't even use them.

Geico should face it, without Flo they are shooting blanks at a barren womb.

Trying to make sense of this ad is about the same as trying to make sense of my shrimpy friend's musings at whackos.com.
Posted by old fart on 2012-05-22:
Flo isn't anything to write home about either. Those commercial are as dumb as Geico's
Posted by DebtorBasher on 2012-05-22:
I don't like those commercials...but I think they are just saying if insurance was a tangible thing, it would beat it's competitors.
Posted by trmn8r on 2012-05-22:
Flo's going to have our babies. Don't be dissin Flo, old_fart, or I'm going to have to swat you with a feather duster.

As far as Progressive insurance, I'd never consider getting it. I'll take Flo though.
Posted by BigAl on 2012-05-22:
It is their way of saying that it is impossible to know how good their insurance is without trying it. In a way it is also a knock on other insurance companies that claim "We are the best."
Posted by Churro on 2012-05-22:
Old Fart nailed it!!! Moving on.
Posted by onlooker on 2012-05-23:
you dont think the commercial is aimed at those recently looking for their own car insurance specialty coffee drinkers???You know those whose parents grew up on coke/pepsi taste tests?

Never saw it, never will worry about it. ;)
Posted by ok4now on 2012-05-23:
Geico has to have the most annoying harassing commercials. These people never let up, I see there adds 30 times a day. Then they bombard me with their junk mail. "WHEEEE," the stupid pig on a skateboard. Give me a break. Their advertising costs have to be in the millions. I would NEVER but their product. Once they suck you in as a customer good luck filing a claim with them. They will look for every excuse to deny it.
Posted by SteveWiginowski on 2012-05-23:
I do hate the commercial, but it's working if you're remembering the commercial and who's product it is advertising.
Posted by trmn8r on 2012-05-23:
Basher interpreted the ad the way I did, and like all their ads I agree with Steve. They must feel that their target audience will remember the name when they go looking for insurance.

Personally, I find the ads an offense to my intelligence, and would go out of my way to avoid the company *if* I shopped for insurance that way. But I would not.
Posted by trmn8r on 2012-05-23:
The pig on the skateboard I actually found cute, as he interacted with the guy he was next to. Put that pig in the SUV where he began, and he was extremely annoying. As Steve says, I remember the ads. In my case, that doesn't favor the company. But there must be a percentage of people that would react positively.
Posted by MRM on 2012-05-23:
I dont care if I like the commercial or not. Theres nothing I can do about it, except to ignore it. During commercial breaks, I would be surfing the world wide web.
Posted by DebtorBasher on 2012-05-23:
Weeeeeeeeeeeeeeeeeee! Weeeee! Weeee! Weeee! Weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!
Posted by trmn8r on 2012-05-23:
How did I guess who posted that? How did I guess? Maxwell!
Posted by Starlord on 2012-05-25:
I still prefer the old Geico commercials, like the animatronic Airedale that laughed his butt off at his master's insurance bill. I never did figure out how the made that huge coffee cup that was handled so easily.
Posted by danny54 on 2012-05-26:
One nice thing about these commercials is that they help me stay limber by grabbing the remote every time they come on. :-)
Posted by Bob on 2013-06-19:
The Camel ad is so cute and funny.
We love it.
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Auto accident
Posted by Misty0415 on 04/30/2012
PENNSYLVANIA -- I was hit headon by a 17 year old with minimal insurance. I'm a single parent who worked 2 jobs. From being hit headon my foot was broken and had injured my left holder and back.. I'm not asking for a major payout.. what this is about is the insurance company owes me my lost wages since I cannot work but it has been now almost 4 mo and still nothing.. I have spent my savings on trying to keep my house running but the funds have now run out.. My insurance is paying my medical and Geico is just sitting back with no regards to what happens to me or my daughter... THIS IS WRONG.. I didn't cause the accident but the 17 year old who did just walks away after the accident with no conciquences.. I have bills to pay.. a child to raise and now no income.. We the injured should not have to wait mo.. and sometimes years to get our lives back .. GEICO YOU SHOULD BE ASHAMED OF THE WAY YOU TREAT THE INJURED.... I'm telling my story so ppl see this and think twice about having GEICO as their insurance co...
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Posted by Slimjim on 2012-04-30:
I guess the real question is, did Geico pay up to the limits of what was purchased by the other driver or not. Can you not qualify for unemployment, disability or some other form of assistance until you can get working again? You could sue the other driver for being under insured regarding what Geico won't cover, but at 17, unless he's Justin Bieber, that probably is a lost cause.
Posted by trmn8r on 2012-04-30:
There are many more details needed to know if Geico has done anything wrong, in my opinion.

Is Geico your insurance company or the other driver's? Was there a police investigation? Has fault been assigned to either/both drivers? What communications have there been with Geico, and what is there response to your inquiry/demand for lost wages? Is there something in the law/policy that covers lost wages?
Posted by Nohandle on 2012-04-30:
I don't know what insurance you personally have on your vehicle or the laws in Pennsylvania but in my state if I'm in an accident I call my insurance company, since the number is on the back of my insurance card. They take it from there and I'm not on my own to deal with it.
Posted by CowboyFan on 2012-04-30:
This shows the importance of picking the right insurance coverage "for yourself," especially uninsured motorist coverage. The op says the other driver had minimal coverage, but does not state whether she had all the coverages available to her. No insurance company will pay more than the limits their insured paid for, regardless of the need or merit of the claim of the person injured by their insured. Good luck in seeking out help from other sources.
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Examination Under Oath
Posted by Rippedoff1 on 04/11/2012
Simply because I was accidently hit and knocked down by a car door in which my husband was driver and since pain was minimal I paid it no attention. Well 3 weeks later I had to go to dr. due to pain and contact insurance company that gave me a hard time as to why I didn't go to the dr. right away and call the insurance company when it happens. Well because didn't think at the time it was something to make a big deal out of. Have had an investigator come and take my statement and 3 weeks later get a letter stating that we both need to take this examination. This insurance company that my husband and I have been with for 12 years has or is trying to make us feel like a criminal. Can anyone shed light on this exam and what I should do. Can I request a copy of 1st report? Can I have a recorded with me to protect myself. Please anything that you can share with me as to what this exam is all about and what happens if I don't go. I know what happened and I told them the honest truth, but this has really depressed me, because I have NOT DONE ANYTHING WRONG.
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Posted by madconsumer on 2012-04-11:
sounds like they are building a court case. anything under oath is permissible in court of law.
Posted by Cwazychicken on 2012-04-11:
I think they just want to examine you to make sure you are hurting as much as you say you are. Does not mean they dont believe you but i know if i were an insurance company and someone was claiming injury, i would want to make sure they are being honest and have as much proof as possible. Its not a bad thing to go to court. But if you dont go, they probably will dismiss it and it would make you look worse.
Posted by CowboyFan on 2012-04-11:
Read your policy. There is probably a requirement that you give a statement under oath.

To the insurance company this looks suspicious: no damage to car, no witnesses other than husband who will benefit, no police called, and not reported timely. Sounds like a people who are taking advantage of the insurance company. Because there are such people, then honest people like the op are put through this interrogation to make sure this is not fraud.

I would think they would ask questions about how it happened, your past medical condition, your current medical complaints, and if you are in a financial bind that would motive you to commit fraud. You should be able to obtain a copy of the statement, or bring your own recorder.

The question I would have is what did you tell the doctor when you went for medical treatment as to how you were injured. It is always important to tell the doctor exactly how you were hurt if you are thinking of making a claim, e.g. if you tell the doctor you fell down, it is not believable when you later say you were hit by the car door.
Posted by Starlord on 2012-04-11:
I would definitely have my own recorder. When they pull theirs out, I would pull mine out. If they say something, tell them they can make a recording, so you can, too.
Posted by onlooker on 2012-04-11:
stay calm,
remember they are trying to understand what happened, and since there are people who lie through their teeth to get anything for free - you just need to take some more time to show you are cooperating, working with them to tell the whole story -
and like noted above with Dr., did you buy painkillers over the counter - bring receipts, if you have names of people who saw you dealing with the pain from the door accident mention you have other people who can support your story etc.
If they record, you can ask for a copy, or transcript - if they say no - pull out your own recording device.
If you get emotional, or feel pressed, count to three silently in your head, before you answer - so you can collect yourself.
Stay calm, tell your story, be clear and concise, and good luck
Posted by trmn8r on 2012-04-12:
Look at this from the insurance company's point of view. Fraud is a great concern. What if someone fell off a ladder, and then filed a claim that it was an automobile incident? I believe you are being honest - it is the dishonest people who make it hard for everyone.

To me, this doesn't sound surprising. You have nothing to hide so it should go ok. There is always the possibiliy they may try to deny your claim, but I hope that doesn't happen.
Posted by jon on 2012-05-13:
i have much experience with this. no need for recording because there will be a court stenographer there and you will get a printed copy of the EUO which you will be asked to sign. you must go, if you don't they can legally cancel your benefits. they must pay you for time lost at work
and have it at a convenient location. go to a doctor who will take an assignment of benefits. if geico does not pay, get a lawyer and sue them. they must pay the attorney's fee if you win and most attorneys who do this WILL NOT CHarge you if they lost.
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Examination Under Oath
Posted by Rippedoff1 on 04/10/2012
Can someone please tell me what this examination under review is and what I can expect? Will I get in trouble if I don't attend it? What questions do they ask and since I have a bad back how long will this take?

Any information you can provide would be greatly appreciated. I live in Virginia and Geico has made me feel like a criminal and I'm just not going to let them put me through another investigation only to have my claim denied.
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Posted by spiderman2 on 2012-04-10:
I googled "Virginia examination under oath" and this is what I found http://www.bmhjlaw.com/examinations

No one here can tell you how long it is going to take or what questions they are going to ask. I would guess if you don't attend, your claim will be denied, but that is just an educated guess. Call your attorney. The insurance company is going to have their attorney there.
Posted by skelly39 on 2012-04-12:
If you don't attend, your claim will be denied for your failure to comply with your policy conditions. An examination under oath is usually done when fraud is suspected. It is similar to a deposition but is obviously done before a lawsuit is filed. If you have nothing to hide, you should go.
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Lack of long time customer loyalty
Posted by Sofreemosomo23 on 09/18/2011
I have been with Geico about 17 yrs. have had 2 speeding tickets back in the early '90s, have never been in an accident that I caused, never any DUIs. Last November my car wasn't running well so I decided to park it and called Geico, the representative told me that I could put my status as "inactive" as I did not want to cancel but intended to re-activate my coverage later. As I told the representative I did not want to lose my longevity with Geico...she assured me that as long as I re-activated my insurance withing 6 mos. that I would not be considered cancelled, merely, in-active. In April, thankfully, my car was ok mechanically enough to drive it again so I called Geico. This time I was told that my car insurance had been cancelled and a new policy (the same type of policy as before) was going to cost me quite a bit more per year. I really had to press the issue that I had not cancelled, to no avail, and it took some questioning about why the increase with my good driving record and my vehicle being parked in a well lit area with surveilance cameras. How could it go up in just a matter of a few months..finally the representative said that it was because I lived in a tornado area. I live in the mid-west...she said that since they had had to pay out for so many damages to others it raised the rates for everyone. I needed my insurance so I reluctantly,'opened' a new policy with Geico over the phone, with a one-time auto-pay from my checking acct. My coverage is paid to October 6th, but they sent me a payment due in August...if I initially, paid the total amount due I would still have to pay a $5.00 installment charge. I decided to not pay until the amount is due in Oct., pay the full 6 mos. amount minus the $5.00 installment charge..as it will be the full amount due not an installment. I fully intend to change my car insurance company from Geico...I don't know what happened to the customer friendly, great company Geico used to be and the once great experience I had (for 17 years). That is obviously gone, and I need to accept it and hopefully, find a new company to have better car insurance coverage/experience than the shaft that Geico has given a long time customer of good standing...
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Geico will NOT be there when you need them.
Posted by Mwnitz1 on 07/08/2011
I'll keep it short: a lady runs a solid red light and flies full speed in front of my truck. My truck was totaled even after slamming on my brakes as hard as I could and trying to swerve out of way even though I have a solid green. There were tons of eye-witnesses. The other driver admits to not even seeing the light as she was preoccupied with mother's recently installed pace maker. Geico "insured" other motorist. I try to go through Geico as I think this should be cut and dried, as did the responding police officer on the scene. The Geico representative after talking to the other driver tells me to get a rental that they will pay for. After 4 days of 'investigation', Geico claims I am 25% at fault!?! Huh?!? They claimed I could have done more to avoid accident. What?!? They had 4 business days to mull it over, and I had 1.5 seconds. And I think I made a better decision in 1.5 seconds than they did in 4 days. After I argue with the Geico claims adjuster for 15 minutes, he changed it to me being only 20% at fault. Huh?!?! Liability is now negotiable after a 4 day investigation??? Something seemed very fishy about the whole thing. I hung the phone up, called MY insurance company (a REAL one: USAA). They took care of 100% of vehicle loss and waived my deductible because other driver was at fault. The check is in the mail now. Now they are going after Geico. And now the best... after a week, Geico calls Hertz and says they aren't paying for the rental that THEY TOLD ME TO RENT!!! Unreal. Don't use them if you will actually ever NEED your insurance!
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Posted by Venice09 on 2011-07-08:
You should always deal with your own insurance company. That's what you pay them for. I hope no one was hurt.
Posted by madconsumer on 2011-07-08:
geico is really a bad company when it comes to payout for accidents.

great review.

very helpful!
Posted by Anonymous on 2011-07-09:
Wow I am appalled at Gecio's decision! I am insured by Geico but have never had an at fault accident. I have had great customer service so far. I was rear ended 4 weeks ago by an 83 year old woman with AAA. I called Geico and they opened a claim but gave me the courtesy of going through AAA. I called AAA and the old bat that hit me hadn't contacted them yet so they called her, opened the claim, took full responsibility, called me back and within a few hours, there was a rental car waiting for me at the body shop. My car was repaired at their expense within a week! (I only needed a new bumper). They also advised me to replace my daughters carseat and forward them my ER bills (went to the ER because I am pregnant and didn't want to take any chances). As soon as the ER bills come in, we will see if they pay up like they promised. If they pay all my medical bills, I will be posting a compliment to AAA here because so far they have been great.
Posted by trmn8r on 2011-07-09:
You always go through your own insurance company. They know know how to negotiate.

You are the enemy to the other driver's insurance company.
Posted by Anonymous on 2011-07-09:
The only issue I have with going through your own insurance is that you still have to pay your deductible (at least if you have Geico) and then try to get it back from the other party's insurance. My deductible is only $500 but at the time, I felt like I shouldn't have to pay a dime because the woman who hit me was completely at fault and shouldn't of been behind the wheel in the first place. So far AAA has made good on their promises. This was a new experience for me so I really didn't know the pros and cons of going through my own insurance versus the other party's insurance. This is were my3cents comes in handy :)
Posted by Venice09 on 2011-07-09:
I've read many reviews here where people communicated directly with the other insurance company. I had never head of that before. We have always reported accidents to our own company and received the deductible back if we were not at fault. I would not recommend talking to the other driver's insurance company. As trmn said, you are their enemy.
Posted by Skye on 2011-07-09:
I hope you weren't injured. This is why we have insurance. Its the job of our insurance companies to deal with accidents, not us. Always go through your own insurance and let them deal with situations like accidents.

Posted by idontthinkso on 2011-07-10:
Hanging up and dealing with your own insurance is what you should ALWAYS do. Any insurance company is always out for the maximum profit and the lowest loss. Even if you had documentation to the fact of fault, some people give in to situations like that, to get the experience over with. The rep was likely doing as instructed, attempting to reduce Geico's payout as much as possible..
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Posted by BADINSURANCE on 01/21/2011
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Posted by saj80 on 2011-01-21:
Do you have other medical insurance coverage? I have medical payments on my car insurance, but I don't think it's to cover these types of expenses, as my primary carrier will cover them.
Posted by Skye on 2011-01-21:
You should contact a personal injury lawyer.
Posted by Anonymous on 2011-01-21:
You need a lawyer
Posted by ticia232 on 2011-01-21:
Ummmm. How can someone going through a red light hit you head-on? Were you on the wrong side of the road?
Posted by PepperElf on 2011-01-21:
could be one of those left hand turn lanes?

but yeah a lawyer should be contacted. there's no way a site like this can force any insurance agency to do that
Posted by ticia232 on 2011-01-21:
Yes, PE but still how could the other car come through a red light into a turning lane and the accident be found 50-50? That would still be the fault of the other car, because they crossed over into oncoming lanes, but it was still 50-50.

I'm thinking that their is more to this story. Why go to 3 different doctors (one being the OP's own orthopedic surgeon (and he wouldn't do the surgery?))
Posted by ok4now on 2011-01-21:
Sounds like it wasn't worth saving 15% on your car insurance. Now they're looking for excuses not to pay. I would start shopping for a new insurance company.
Posted by PepperElf on 2011-01-21:
ah good point.

wonder if maybe the OP was pulled out into the intersection and got stuck. or if the OP was in the oncomming lane
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Left hanging
Posted by Solange44 on 12/20/2010
NEW YORK -- I have had Geico auto insurance for many years & have been extremely satisfied with their customer service. Until last week, that is. I had a flat tire during a raging snowstorm, called for roadside assistance & got the dumbest representative EVER! I gave her my exact location, Rt #, crossroad, town. She put me on hold for an interminable time, came back & wanted to know if Zimmerman road was spelled with a "u". It got worse-after another long hold she came back & said it would be 45 min. for a truck to get there. I asked where the truck was coming from, as I was in or near 4 towns with many towing services. After another long wait she said it was coming from a town about 30 miles away!. I snapped & asked for her supervisor. She put me on hold for another long wait, but was able to get someone there in 10 min. after I gave her a list of nearby towns & zip codes. I wonder what kind of map they use to locate you?
I sent a complaint & they responded saying someone would reply in 7-10 days. Unacceptable, Geico.
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Posted by concerned consumer on 2011-06-05:
You stated that there was a "raging snowstorm" happening at the time of your call. Did you ever consider the possibility that tow companies might perchance be really busy at that moment? Maybe the person you spoke with was doing all she could to find someone available to tow you. Did you really expect instant service during a "raging snowstorm"?
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