Geico Corporation - Page 3

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Dropped my coverage
Posted by on
TAMPA, FLORIDA -- I was a loyal Geico customer for over 10 years. I never had a claim.

In a one year period, my wife and I were hit twice while our cars were not moving. First I was hit at a stoplight when a driver passed out and plowed through an intersection and hit a turning car in front of me. Again, my car was at a dead stop.

Later that same year, my wife's car was hit in her parking lot at work, when she wasn't even in the car.

Would you like to know what GEICO did? Cancelled my coverage. When I called up and talked to them, their reason was that there were two claims against my policy. What?

Basically, after even talking to a supervisor, I was punished because both accidents were caused by other GEICO insured drivers.

I will never ever do business with this company again. They took $15,000+ of premiums from me and then cancelled me because I had the misfortune to be hit twice by other Geico customers.
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ejack053824 on 04/24/2008:
Hmmm...sounds like your State's insurance commissioner needs a call.
madconsumer on 04/24/2008:
the very same thing happened to me as well. I paid and paid, never late. I was run off the road by a road chicken player and hit a tree headon. as soon as my vehicle was repaired, they dropped me in a flash. before the experiation date. this left my new vehicle un-insured and open to lender recall for lack of coverage.

this is not the first this has happened. other people have reported the same type of cancellations from geico.

I wish my cats would eat that nasty lizard want to be!
Principissa on 04/24/2008:
I agree with ejack. Call your state insurance commissioner and file a formal complaint. Two claims in 15 years does not warrant cancellation of services unless they had other reasons to do so not written in this post, which I doubt.
jenjenn on 04/25/2008:
Be glad you were dropped by Geico! They are horrible to deal with. I've dealt with them both professionally & personally. (hit by a Geico driver) The claim was open for MONTHS because they didn't want to deal with it - they knew the other driver was at fault. (their insured)
CrazyRedHead on 04/25/2008:
Yeah, my husband was dropped like a hot potato after getting a speeding ticket. He always paid on time and was never late and he had them for almost 15 years without a claim in 6. I know that the speeding ticket was his fault.
voice1 on 05/04/2008:
madconsumer - you were given written notice required by the state you live in that your insurance was going to cancel. It is your responsibility to seek other coverage before the cancellation date.

There are normally other reasons involved when someone is cancelled due to 2 not at fault losses. ejak - it is certainly within your rights to contact the Insurance Commissioner if you feel you were treated unfairly. By all means you should. My guess is.. there is more to the story.
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GEICO is not making things right
Posted by on
WALDORF, MARYLAND -- My car was hit by a GEICO client on 9/28/2007. I have a lovely car, GEICO wants to total my car. There is no way I can get a car as nice as my car especially with all the money I have put into it. From what I understand from GEICO it would take an additional $1700 to fix my car over the totaling. Please why should I pay $1700 to have my car fixed when it was hit by another party and I was not at fault? This is wrong, and I feel violated and robbed. I need my car to keep my job. I can not afford the maintenance of a car that I could buy with the little amount GEICO is giving me. Their adjuster Michael wanted all the receipts for the maintenance I put in my car. I walked four miles to get them (because I had no car) and almost got hit crossing a four lane highway. I have left him messages I got the receipts he wanted. He has not called me back, even after I had to walk to get them and I almost got hit.

Maybe he wanted me to get hit and his behavior should be reviewed when he tells victims of their clients to walk to get paperwork. They claim I can get a rent-a-car for a week but I have no way to get to the rent a car place. This rent a car has done me no good since I can get there and so far they are not coming to me. I will all Enterprise Monday but it doesn't do that much good because in a week I will not have a car and not be able to go to work. I am supposed to be at work on 8:00 Monday, but will not be able to go due to GEICO not getting me a rent a car and they say they will not pay lost wages. All I want them to do is just FIX my car, that is it.

I don't want anything more from them. I am getting a Kelly Blue book value above what they are telling me plus I have all the receipts I paid for car repairs. Can you please help? This car is a good car and should be fixed. Please help. Then they have the nerve to send me an advertisement in the mail soliciting my business, which I got in our mailbox after walking because I can't drive due to the unfair practices of GEICO since I have no car.

Please help me.
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User Replies:
*Brenda* on 09/30/2007:
What kind of car is it?
luvmyolds on 09/30/2007:
OLDS88 1994 but it is loaded with leather seats etc and has very low mileage.
luvmyolds on 10/01/2007:
I have looked into several places to buy a car that would be as nice as mine with low mileage. My car only has 71,000 miles. The prices are ranging between $4000-$6000 for me to buy a simliar car, not even one as nice as mine. And I would have to travel a few hundred miles to get the car. So the car is no way worth $1000. I was hit, it wasn't my fault and I don't feel it's complaining when you have been robbed. They should either repair my car or find me a car as suitable as that one is. It is loaded and has gorgeous leather seats.
jktshff1 on 10/01/2007:
Agree with JD. If the value for the car is less than it would cost to repair, the insurance co can total it.
What does your insurance company say? Most people who have classic cars carry an extra rider on their insurance.
Anonymous on 10/01/2007:
(It's GothicSmurf here at work- Don't have my log in info here, but felt I needed to post.)

1.Here is what I can tell you. If a car is damaged beyond 75-80% of it's value and or it will cost more to repair than the car is worth the insurance company can total the car. If the insured wants to fix the car instead of taking the money and buying a new/different car, the insurance company doesn't have to pay a dime for the car. It's buying back the car and is legal.

2. The insurance company does not owe you for "maintenance" no matter how much or how little you put into it. Although sometimes if repairs were done within 30 days, they might offer to pay for it.

3. They offered to pay for a rental car and you have declined. There are rental car companies that will pick you up or you could have a friend drop you off, take public transportation, etc. There are ways to get to a rental car if you really needed one that badly. You could take a taxi...

There is another post I made in regards to value of the car:

1. The adjusters don't necessarly just look at the blue book value of the car. They look at what's called fair market value of the car. Meaning they search online ads as well as in print ad for the going price of your car from both the dealer and private party. They do NOT use the Blue Book value as their ONLY source. Although to you, it might not seem "fair" in the long run, it really is. It just happens that the going rate for some vehicles is higher on the KBB than in reality.

2. When you did your blue book value on your car did you do private party or dealer trade in? The costs on those are vastly different. You can log onto and use the value on there. Do the option to rate it yourself (or something along those lines) BE HONEST when imputing your information. The adjuster won't miss things.

3. Do you own shopping around for your car. Get the Sunday paper and see if you can find "your" car for sale in both dealer and private party. If you can't find your exact year, find one for +/- 2 years the make of your car. Take at least 3 of them and find the average. SAVE THE SEARCHES so when you talk to your adjuster you can show him where you found those cars. Also, adjuster generally look within a 25-50 (sometimes more) mileage range as being in "your area". If you find one that is a year older, find one that is a year newer as well to balance it out. Cars depreciate FAST. Using only newer vehicles will NOT help you when negotiate with the adjuster. Actually if possible find 3 newer and 3 older and then average those to find your year. (ONLY if you cannot find your year vehicle, if then only use your year car and average those.) Be honest and find a solid average price.

4. Dealing with claims isn't fun at all, but if you are irrational, the adjuster is most likely going to be less likely to work with you. Take a deep breath, step back and follow some of the advise I gave you. It will really help you in the long run. You ARE allowed to tell the adjuster that you have to think about their offer. Then do the leg work that I suggested above and come back with your counter offer. They might not take it, but they might be willing to at least work with you if you have all the legwork you've done documented.

You might be thinking, "Well that's not my job to research my car like that. That's the adjusters job." Well yes, you are correct. But being able to research on your own makes you much better armed to deal with the situation at hand and to be able to see where the adjuster is coming from. you can always ask the adjuster where they came up with the price and if their final offer includes medical, towing, leave of work, deductible applied, etc.

5. It's not the insurance companies "job" to find you a vehicle. It's their job to find you fair market value of your car. It's YOUR reponsability to find your own "new" car. You have to take away all sentimental value on it and get over some of the little stuff (ie, it's not the same color) and look at it this way. If you were a complete stranger and had never seen your car, what would you pay to buy it right then and there?

It sucks not having a vehicle, but there are ways to work around your situation, you just have to suck it up and see that the insurance company IS trying to work with you, but you're so hung up on the sentimental value and being "put out" that you can't see that.
luvmyolds on 10/01/2007:
Thanks to all. We talked to the adjuster. They wanted examples from It didn't take me long to find my exact car in better condition than this one with less miles. MIne is blue that's the difference and with less mileage. He said they will look at it, but I doubt it will do any good. At least it is something to use in fighting. Like I said probably won't help but it verifies for me how rotten this system is and it is robbing me.
Anonymous on 10/01/2007:
GET OVER THE COLOR OF YOUR CAR! It doesn't make a difference in your pricing. Before you keep saying that you are getting "robbed" read my FULL post. It will help you.

And adding that link to your comment just made your post a heck of a lot harder to read and make you look more like a spoiled brat. The "See look I'm right" mentality.

luvmyolds on 10/01/2007:
I was appreciative of your post Gothic, that's why I put down the link when I found a comparable on autotraders. I found some more too using your suggestion. You did help me, I didn't know to look at autotraders for an identical car. I am very new at this. I apologize if it wasn't right to post the link. I really only put it there for you to see that you did help me. Thank you and I am sorry if I did some wrong etiquette here. I am thankful auto accidents don't happen too often. Never again would be okay by me, as I am sure for everyone. This is the first total wreck issue I have ever been though. I have been blessed.
GothicSmurf on 10/02/2007:
Nah, I appologize for getting on your case at that last post. I've had a week from H*ll and wasn't paying attention to what you were trying to do. My fault and thank you for actually reading and listening to what I had to say.
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Failed to deliver on contract,
Posted by on
MACON, GEORGIA -- On July 9, 2007, I discovered a flat tire before leaving work. I called the Emergency Roadside Service, and was told to wait by the car for 45 minutes for a tow truck. I was also told that I would not pay anything.

It was 87 degrees and over 75 percent humidity. I was also dressed in a long sleeved work shirt and long pants.

1 hour, 20 minutes later, no one arrived. A call to Geico confirmed that they were on their way. 2 security guards offered to help me change the tire, and I went to Tire Kingdom. The tire was fixed, and Geico said that they would send the tow service to the new address, just one mile down the road. Geico tells me that the towing service is one mile from my work (2 miles from Tire Kingdom) and to sit tight.

2 hours, 20 minutes later, and one hour after being told to "sit tight, they are almost there," I find myself still outside of Tire Kingdom. It is now 9.10 at night in an undesirable location. I called Geico to find out why the towing service had not come. I was told that the towing truck broke down. They didn't dispatch another truck. I was told to sit tight, that a truck would be there 30 minutes later.

Another good samaritan came by to switch out my tire. I called Geico to tell them that I would need the donut wheel put under my truck, but that it was too late to take care of it that night.

The next day, I called Emergency Roadside Service back to organize getting the wheel put back on, which the towing service would have done had they ever shown up. This time around, they told me that I would have to go to a auto shop and pay for it myself. Since the car was no longer broken down, they would not send someone.

I spoke with the supervisor, Helen Robinson, to explain the situation. She was the MOST RUDE customer service representative I have spoken within my entire life. She reiterated that she would not send anyone, and that she would change my policy so that I would have to pay for any future breakdowns on my own and have to submit for reimbursement.

I paid $80 to get the wheel placed back under my vehicle. This would have been taken care by the towing service, had it ever arrived.

The money isn't the main issue here. It is Geico failing to deliver on the terms of the agreement, and Geico service representatives offering up truly horrendous customer service.
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Pomona Guy on 07/11/2007:
This is just how GEICO keeps there rates low: poor service. Quit GEICO and pay more elsewhere and get service.
Hugh_Jorgen on 07/11/2007:
The best road service I have found is through the Good Sam Club. It's an RV'ers group, over a million members and their road service will not only tow your tow vehicle, but if you are pulling a boat or RV they will send a truck for it as well. Rates are comparable to the other clubs and the couple of times I have used them they were perfect. The first question they always ask is "are you somewhere safe?". Check out the Good Sam Club website - it's only $20 to join the club and get access to their road service.
poppapia on 07/12/2007:
I agree that this was very poor service on the part of Geico, but if I had to wait over 3 hours to get a tire fixed, I would have just changed it myself, put the spare on, and went to the repair shop. While you paid for a service, when this service failed, you could have taken care of the problem yourself (I assume you know how to change a tire).
geicoreallysucks on 09/04/2007:
Oh please post this to!
get-real on 02/06/2008:
it was actually 38% humidity that day, get your facts right!
carolleah on 02/09/2008:
With all due respect, the humidity was correct. It's February here, and the humidity is 94% (granted, that's a sign it will rain, but it NEVER goes down to the incorrect stat you pulled from
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Geico Sucks on insurance cancellation
Posted by on
HARVARD, MASSACHUSETTS -- Today I received 2nd letter from ACA international Credit collection service, who, on behalf of Geico, continue try to collection money from me.

I moved to MA months ago, Since Geico has no service in MA, and my policy expired just in time. I notified them, and what they told is:
"Please be advised that you will have 10 days of coverage to
find insurance elsewhere. Once the 10 days passes your
policy will be cancelled automatically and your policy may be
subject to a fine from the Department of Motor Vehicles. "

I thought it works for me, and insure my cars to another company. But Geico sent me a bill later that they auto extened my coverage for 2 months.

I refused to pay and had several round of email exchange, finally, they agree that I do not own them anything. Problem seems solved until I received a collect notice. Contact them again,
Jerry Gschwender promise he will handle it. but I received it again today. This time, I will take some actions, as it will affect my credit history.

The bottom line: Stay away from Geico.

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Anonymous on 01/07/2006:
Lots of similar complaints here. Enter the company name in the search engine, see what you find!
Drillsergeant on 06/29/2006:
MAn this GEICO things is getting bigger and bigger. Does the BBB know about these complaints? I will email them a collection of these.
Friky on 04/30/2007:

Geico Corporation
1 Geico Plaza
Washington, DC 20076
District of Columbia County
General Information
Original Business
Start Date January 1939

Registration or
Incorporation Type of Entity Corporation
State unknown
Date unknown

BBB File Opened June 01, 1987

Principal Contact Mr. Tony Nicely

Complaint Contact Mr. Tony Nicely

Other Contacts Ms. Nancy Barr
Mrs. Rita Post

BBB Member This company is not a member
Type of Business Insurance
Insurance Services

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Customer Complaint Data
Number of complaints processed by the BBB over the last 36 months: 336
Number of complaints processed by the BBB in the last 12 months: 163
Complaints Concerned:
Selling Practices (24 complaints)
21 Resolved
3 Company made every reasonable effort to resolve

Advertising Issues (11 complaints)
10 Resolved
1 Company did not respond

Service Issues (172 complaints)
153 Resolved
5 Unresolved
14 Company made every reasonable effort to resolve

Credit or Billing Disputes (43 complaints)
41 Resolved
2 Company made every reasonable effort to resolve

Delivery Issues (2 complaints)
2 Resolved

Refund Practices (22 complaints)
20 Resolved
2 Company made every reasonable effort to resolve

Product Quality (1 complaints)
1 Resolved

Contract Disputes (26 complaints)
24 Resolved
2 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (2 complaints)
2 Resolved

Repair Issues (32 complaints)
29 Resolved
1 Unresolved
2 Company made every reasonable effort to resolve

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Lost car over insurance
Posted by on
GLEN FERRIS, WEST VIRGINIA -- We had Geico and never had an accident. My son had a wreck. They sent somebody out right away and cut a check for repairs. The same day, we went to the garage not far from us and he did an estimate. This was a low speed rear-ending by the way. One week later we got the car back and it quit before we got home. We checked the a vacuum cap had been knocked off. Replaced that ourselves. Noticed where they replaced the bumper, they did not replace the steel, it actually looked like aluminum foil that had been wadded up and then straightened back out. We were moving out of state the day we got the car back, and one day prior to the wreck put the car in the garage and had it totally checked out and they said it was like new, no problems.

We moved and immediately started having engine problems. The car would just quit. We had it in the garage 4 times and still wouldn't run. Called Geico in the state we were living in and told them about the foil-appearing steel and the engine not running since the wreck. They said they would send somebody out. A month later, there we sat, no car, no insurance man. Called back again and they told us they only had ONE adjustor for our state. Another two weeks he finally showed up. He agreed the repair job was a joke and that the car should go back in for the engine to be checked since that was covered. He was to set up the rental car and get back to us. Four months later and another 800. in repairs, still hadn't heard from him. Called corporate AGAIN and they said it would be taken care of, that they do not do customers like that. Meanwhile, no way to get to work or anywhere for that matter. Put the car back in the garage and they said the only thing they could think of might be the microchip, but it would cost 1000. just to GET the chip to see if that's it. Long story short, ended up losing the car because I couldn't get to work, Geico never did even call us back after months and months of calls. They ruined us. I went from having a pretty new car to driving one 15 years old, bought for 400. Lousy business practices.
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Aember24 on 05/21/2005:
OK well a low impact wreck would have only caused minor damage and therefore would have only taken a few days to repair also "you" decide which body shop to take your vehicle too not Geico and I'm sorry to point out an error in your post under NO circumstances does Geico only have 1 adjuster in a state. I know this first hand because I work in the claims department and with our state adjusters. I'm sorry that the vehicle you bpught wasn't worth what you paid for it and had all these problems but you can not blame Geico for that. A lot of people seem to gave a misunderstanding about insurance you will not get rich you will not be better off than you were before. If you have an accident your insurance company is only obligated to put you back to the status you were prior to the accident. Also you may want to contact the body shop where you had the repairs done and see if they will accept the reponsibilty for repairs since its obvious that's who your saying damaged your vehicle further.
Kasity08 on 09/27/2009:
I am so tired of Geico representatives adding comments to this site. They constantly remark that the consumer is wrong, the consumer is the one that makes the mistakes, and usually, they always state that the consumer, when adding a comment to this site, left something out.
I am here to tell you that Geico does make mistakes, they send out emails that are incorrect, they ebill consumers and withdraw money on the wrong dates and they do not side with the correct driver in auto accidents. I am asking that if you have a true complaint about Geico, if you have had problems in billing, account debits, claims, incorrect information sent to you via email by Geico, false phone conversations that were not made to you and they say they called, accidents where you were faulted by Geico...or any other true detailed complaint, please email me directly at I need your information in order to prove in court that Geico is out of control and that are cheating consumers. Email is To Geico employees that reads this site or had commented to tis site, I hope you try to send me a bogus email to the address stated. I have triple spam sources. To all Geico customers cheated by Geico, please email me. Your information will be confidential and your email address will never be given out. I just need to hear from you without Geico being able to read your comments where they will then be able to say you are wrong and they are right. I am a Geico customer, that is until the next due date where I have already changed companies and will be contacting Geico of the change. To all other consumers, If you have been with Geico for a period of time, had no claims or have never had problems with the billing or if you have never had any contact with Geico other than sending them your money every month, I do not want to hear from you. You have no real experience of dealing with Geico. Once you are in a fender bender, then email me once the claim starts. Thanks to everyone for reading. I want to hear from you.
Anonymous on 09/27/2009:
Kasity, no big deal but you're posting to a 5 year old review. Geico and the OP will never see your comment.
Skye on 09/27/2009:
Geico is the pits. They spend so much money on commercials.
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Geico Dropped Me
Posted by on
Rating: 1/51
RICHMOND, VIRGINIA -- Today I received a letter from Geico that I am dropped after being a customer since January 2010. They dropped me because nine days ago I had an accident which was appraised for $3000 by their adjuster. This is the only accident I had since the whole time I am with Geico. I'm glad to shop around and find a better company than Geico! I wonder what their customer service is based on since the minute you have your accident they are thinking about dropping you.
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Bad Commercials
Posted by on
Rating: 1/51
WASHINGTON, DISTRICT OF COLUMBIA -- I am really offended by the pig commercials - they border on obscene to just plain stupid - this "Maxwell" pig is obnoxious and I would never buy Geico insurance because of the series of commercials featuring him.
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jktshff1 on 03/27/2013:
Just what offends you?
trmn8r on 03/27/2013:
I like the pig in the car, pulled over by the trooper. "Do you know why I pulled you over?" "Because I'm a pig, driving a car?" That's gold, Jerry. Gold!

Sadly, even State Farm has been dragged into the gutter when it comes to commercials. Theirs used to be smart, know their just plain stupid - a perfect match for the competition.

It is evident by these commercials that the main point is to get their name out there, because there is no content that would make you buy their insurance. Other than Flo, for Progressive - she's a bucket of content.
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Geico Insurance Recent Commercials
Posted by on
Rating: 1/51
Has anyone that watches Television noticed the latest Geico commercials involving a sidewalk taste test?

The random taste testers are give a choice of cup "A" to sip and then given a cup of "B" likewise. The palatable cup is the Geico beverage and the "B" cup is undrinkable, proving the superiority of Geico.

What beverage is which has ABSOLUTELY nothing to do with insurance.

Not only is the message vague, it is totally unrelated to the insurance aspect of Geico. This commercial is utterly insane!

(Perhaps they are trying to corner the boozehound market)
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trmn8r on 05/22/2012:
Yes, old_fart. I saw it tonight. Same trash we've come to expect from Geico. So poor even a caveman wouldn't even use them.

Geico should face it, without Flo they are shooting blanks at a barren womb.

Trying to make sense of this ad is about the same as trying to make sense of my shrimpy friend's musings at
old fart on 05/22/2012:
Flo isn't anything to write home about either. Those commercial are as dumb as Geico's
DebtorBasher on 05/22/2012:
I don't like those commercials...but I think they are just saying if insurance was a tangible thing, it would beat it's competitors.
trmn8r on 05/22/2012:
Flo's going to have our babies. Don't be dissin Flo, old_fart, or I'm going to have to swat you with a feather duster.

As far as Progressive insurance, I'd never consider getting it. I'll take Flo though.
BigAl on 05/22/2012:
It is their way of saying that it is impossible to know how good their insurance is without trying it. In a way it is also a knock on other insurance companies that claim "We are the best."
Churro on 05/22/2012:
Old Fart nailed it!!! Moving on.
onlooker on 05/23/2012:
you don't think the commercial is aimed at those recently looking for their own car insurance specialty coffee drinkers???You know those whose parents grew up on coke/pepsi taste tests?

Never saw it, never will worry about it. ;)
ok4now on 05/23/2012:
Geico has to have the most annoying harassing commercials. These people never let up, I see there adds 30 times a day. Then they bombard me with their junk mail. "WHEEEE," the stupid pig on a skateboard. Give me a break. Their advertising costs have to be in the millions. I would NEVER but their product. Once they suck you in as a customer good luck filing a claim with them. They will look for every excuse to deny it.
SteveWiginowski on 05/23/2012:
I do hate the commercial, but it's working if you're remembering the commercial and who's product it is advertising.
trmn8r on 05/23/2012:
Basher interpreted the ad the way I did, and like all their ads I agree with Steve. They must feel that their target audience will remember the name when they go looking for insurance.

Personally, I find the ads an offense to my intelligence, and would go out of my way to avoid the company *if* I shopped for insurance that way. But I would not.
trmn8r on 05/23/2012:
The pig on the skateboard I actually found cute, as he interacted with the guy he was next to. Put that pig in the SUV where he began, and he was extremely annoying. As Steve says, I remember the ads. In my case, that doesn't favor the company. But there must be a percentage of people that would react positively.
MRM on 05/23/2012:
I don't care if I like the commercial or not. Theres nothing I can do about it, except to ignore it. During commercial breaks, I would be surfing the worldwide web.
DebtorBasher on 05/23/2012:
Weeeeeeeeeeeeeeeeeee! Weeeee! Weeee! Weeee! Weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!
trmn8r on 05/23/2012:
How did I guess who posted that? How did I guess? Maxwell!
Starlord on 05/25/2012:
I still prefer the old Geico commercials, like the animatronic Airedale that laughed his butt off at his master's insurance bill. I never did figure out how the made that huge coffee cup that was handled so easily.
danny54 on 05/26/2012:
One nice thing about these commercials is that they help me stay limber by grabbing the remote every time they come on. :-)
Bob on 06/19/2013:
The Camel ad is so cute and funny.
We love it.
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Examination Under Oath
Posted by on
Rating: 1/51
Can someone please tell me what this examination under review is and what I can expect? Will I get in trouble if I don't attend it? What questions do they ask and since I have a bad back how long will this take?

Any information you can provide would be greatly appreciated. I live in Virginia and Geico has made me feel like a criminal and I'm just not going to let them put me through another investigation only to have my claim denied.
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spiderman2 on 04/10/2012:
I googled "Virginia examination under oath" and this is what I found

No one here can tell you how long it is going to take or what questions they are going to ask. I would guess if you don't attend, your claim will be denied, but that is just an educated guess. Call your attorney. The insurance company is going to have their attorney there.
skelly39 on 04/12/2012:
If you don't attend, your claim will be denied for your failure to comply with your policy conditions. An examination under oath is usually done when fraud is suspected. It is similar to a deposition but is obviously done before a lawsuit is filed. If you have nothing to hide, you should go.
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Left hanging
Posted by on
NEW YORK -- I have had Geico auto insurance for many years & have been extremely satisfied with their customer service. Until last week, that is. I had a flat tire during a raging snowstorm, called for roadside assistance & got the dumbest representative EVER! I gave her my exact location, Rt #, crossroad, town. She put me on hold for an interminable time, came back & wanted to know if Zimmerman road was spelled with a "u". It got worse-after another long hold she came back & said it would be 45 min. for a truck to get there. I asked where the truck was coming from, as I was in or near 4 towns with many towing services. After another long wait she said it was coming from a town about 30 miles away!. I snapped & asked for her supervisor. She put me on hold for another long wait, but was able to get someone there in 10 min. after I gave her a list of nearby towns & zip codes. I wonder what kind of map they used to locate you?
I sent a complaint & they responded saying someone would reply in 7-10 days. Unacceptable, Geico.
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concerned consumer on 06/05/2011:
You stated that there was a "raging snowstorm" happening at the time of your call. Did you ever consider the possibility that tow companies might perchance be really busy at that moment? Maybe the person you spoke with was doing all she could to find someone available to tow you. Did you really expect instant service during a "raging snowstorm"?
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