SEATTLE, WASHINGTON -- Our company requested life insurance for 6 employees. Genworth hires an independent firm to gather the information and do the physical exam. By independent, I mean work-from-home housewives who call at all hours of the day and night, including holidays and weekends, with kids screaming in the background asking for the same information they called about (and were given) several times before. Each of our employees was referred to a different "agent." Our office was harassed with their phone calls, our employees were harassed both at home and on the job. The physical exam "nurse" could barely speak English and requested we lay on the floor for her exam.
It took 5 months for the policies to be issued. They were sent to the wrong address and lost for 10 days with personal information floating around. When we got them, the employee information was wrong, they wanted 2 months premiums in advance when we requested to pay one annual payment, each employee file had different company information.
We've had to send them back for corrections and now they tell us that we are running out of time and need to sign them now!! I would without a doubt NEVER recommend them. Their quotes look good at first until they decide you aren't 100% healthy, then after 5 months they give you the real rates. I wanted to dump the policies in the trash.
MATAWAN, NEW JERSEY -- I applied for a Genworth joint long-term-care policy right before their stock crashed after announcing an 844 million dollar loss in long term care business. I was denied coverage but Genworth kept my wife's premium. I've written letters to no avail. All I want is our premium back but I guess their cash reserves are too important.
I wish I had done online research before applying for a life insurance policy with Genworth Life! They debited my bank account for two months premium payments in advance of the agreed upon date which was to be a month later, and they did this before telling me the results of their lengthy and incompetently administered medical tests and before telling me if I had been approved for their policy. They also gave me a 40 minute interrogation and called three times after that to ask me to submit to a 40 minute interview, which I had already done; they called TEN times to ask for my driver's license information after I had repeatedly told them that I don't drive!!!
I have ordered my bank to stop payment on any further requests from this incompetent and unethical company. The reason I applied for a policy is that they offer the lowest premium and highest coverage for a man of my age; some things really are too good to be true, as I will never deal with a company such as this. How would I know if they would ever pay off after my demise? I already have two smaller policies with Northwestern Mutual Life and NY Life, both wonderful and competent companies, and was looking to boost the value of my estate; I will look elsewhere.
RICHMOND, VIRGINIA -- Since the seventies, I have paid monthly premiums to Genworth Health Insurance hdqs in Richmond Va. I asked the agent was he ABSOLUTELY certain Genworth providing in home house keeping if I became unable to do this. The agent assured me many times on his honor that they did and it said so in the Company Statement of what they provide. In 1996 I fell and broke my trochanter a bony structure on my left femur. I have had periodic ckups since with my Orthopedic Physician. Now the left leg has begun to give me pain when it is stressed I cannot walk very far and CANNOT do my housekeeping.
I called Genworth and asked them what was required to file a claim, remember I was assured by an agent I would receive assistance. The Co said I had to have a ckup by an RN and a statement from my Orthopedic Physician. The RN finally came and gave me a THREE HOUR EXAM and she assured me she would without a doubt recommend I receive in housekeeping help! My Orthopedic Physician also wrote I needed ADL (assisted daily living).
I made this claim in March of 2010 it was Julu and I had heard nothing, in the meantime my hip area was more painful. Finally, two days ago I called Genworth and couldn't believe how insulting and rude all the people with whom I spoke were.
Genworth is one of the worst insurance companies I ever had to deal with. Their employees are incompetent. They tell you they will do something and then they do something else. It takes them forever to get you accepted BUT they cash the check you HAD to write to them for two-months premiums, BEFORE they tell you whether you're accepted or not.
They tell you that your monthly withdrawal will take place every month on a particular day but they keep changing the day they withdraw the money from your account WITHOUT THE COURTESY TO INFORM YOU PRIOR TO DOING IT. You ask them to do something and they do something else. I cancelled my policy with them. I am going back to Mutual of Omaha. I never had a problem with them....