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Georgia Attorney General Office


1 Reviews & Complaints

unjust late fees, over charges and unauthorized charges
Posted by Big-josh on 06/05/2005
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

Without my consent Chase Manhattan Bank started billing my account a monthly fee for fraud service. I repeatedly disputed this in writing and over the phone to there customer service. They would add this fee after my statement so I would not send enough money then credit it and charge me $35.00 late fees and extra finance charges. I have tried for 15 months to reslove and correct my account. I closed the account after I was harrased on the phone and held for a hour and forced to pay $68.00 I did not owe.
I continue to call and even sent a registered letter To:Debra Walden or whom it may concern at Office of the President, Attention: Mail Stop - 2500 Westfield Dr. - Elgin, IL. 60123 as customer service rep advised With listed transaction dates and details as a last resort to collect unjust late fees, over charges and unauthorized charges to my account.

I feel Chase customer service reps are stalling and makeing excuses waiting for legal time limits to expire.




As a resolution, I would like the following:

I would like the total amount of over, unjust and unauthorized charges of $226.98
refunded to me as listed below..
I would like to see Chase Manhattan Bank stop this pratice of adding unauthorized charges to customers accounts and not following thru and researching customer disputes in a timely mannor.It should not be legal to use this as a means to increase there profits.

Unjust Late Payments:
01/2004-$35.00 03/2004-$35.00 04/2004-$35.00
10/2004-$35.00 11/2004-$35.00 02/2004-$15.00
03/2004 - $15.00 Charged Totals = $ 205.00
Unjustified Finance Charges:
01/2004-$2.00 03/2004-$2.00 04/2004-$2.00
10/2004-$2.00 11/2004-$2.00 02/2004-$1.00
03/2004-$1.00 Over Charged Totals = $ 12.00
Unauthorized Fraud Detector Withdrawals:
03/2004-$1.99 04/2004-27.97 04/2004-$7.99
06/2004-$7.99 07/2004 $7.99 01/2005-23.97
Unauthorized Charges Total = $ 57.92
Unauthorized Fraud Detector Credits:
07/2004-$23.97 08/2004-$7.99
08/2004-$7.99 08/2004
Charges Credited Back Total = $ 47.94
$ 226.98 Total Amount should be Refeunded

Please contact me if you need more details regarding this incident.
     
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