Georgia DMV

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Rude And Lazy
Posted by on
Rating: 1/51
NORCROSS, GEORGIA -- My son has been to the Beaver Ruin DMV Location 3 times in Norcross and the first two times he was rudely informed it would be a wait of more than 2 hours.
He went back for a third time today and was RUDELY informed, might I add again, that they were taking "NO MORE CUSTOMERS BECAUSE THEY WERE TOO BUSY AND IT WOULD BE A 6 HOUR WAIT!!!!??? I am sorry but the state of Georgia continues to hire the absolute worst qualified people to serve the taxpayers.
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User Replies:
Anonymous on 07/11/2012:
DMV's are always a busy place. It's not the worker's fault that it's always busy. Some DMV's allow you to make an appointment ahead of time. Or try going early in the day, if possible
Tezrien on 07/11/2012:
littleshorty is spot on. And sometimes there are other DMV offices that are close enough to use. But I do have a question. Were the workers actually rude or was it that your son perceived it that way because he felt entitled to service immediately?
raven2010 on 07/12/2012:
At the DMV's here you take a number and either sit down or lean on a wall. They don't estimate the wait for you===you get what you get.

Nohandle on 07/12/2012:
It's the same way in my area Raven. To make it even more fun it was decided the DMV would have a longer workday but be closed on Fridays. When there is a Monday holiday, the holiday is still observed resulting in only 3 days being open that week. Most have pretty much figured out what time of month or day of week results in a shorter wait. I renew by mail if at all possible.
Churro's Revenge on 07/12/2012:
It's funny how people with a straight face (I assume) can rationalize two hour customer wait times. It doesn't have to be that way and the OP is right to be outraged by such a piss poor service.

In Oklahoma the DMV doesn't issue drivers licenses or auto registrations. We okies let the free market take care of it with privately owned and operated tag agencies. The agencies are very efficient and well ran or they go out of business. You go for a tag or license in the sooner state you're looking at a 5 to 10 minute process from entering to leaving. It’s just that simple.

Good review!
SteveWiginowski on 07/12/2012:
So in Oklahoma, the DMV doesn't give drivers tests, but privately owned agencies give the tests and licenses out? That's certainly an interesting way of doing things.

When I lived in CA, they had a lot of people working, so even though the line was halfway around the building on a Saturday morning, I was in and out within 45 minutes. Now that I'm back in PA, the DMV that I went to has 3 people working at a given time. Depending on how many people are ahead of me and what they need to do, it can take a couple of hours.
Churro on 07/12/2012:
Steve, In Oklahoma state employees working for the department of public safety administer the driver's test. You better sack a lunch because you'll be there for a while because they are way inefficient, slow,rude, and got to lotta I don't give a rats azz in them. Assuming you pass the test then you take the certificate to a privately ran tag agency which will issue your physical driver's license in about ten minutes or less.
Anonymous on 07/12/2012:
The DMV is a busy place. It's not like they spent 2 hours waiting in line at Walmart. I've come to expect long wait times at the DMV. And I get there an hour before they open, and there's still a long line to wait in.
Cwazychicken on 07/12/2012:
last time I went to my dmv for my id, there was a huge line of people, it took about 2 hours but I took my ticket, left for lunch and to run an errand and got back with 5 minutes to spare lol...I hate waiting in lines.

If the dmv is short on people its going to take awhile. SD is having shortage problem. I have never been in a dmv where I could get through in 5 minutes, it takes at least an hour.
yoke on 07/12/2012:
Its ironic how we all accept the long wait at the DMV. If it was any other company we would not tolerate it. The DMV near me the employee's are rude and they get away with it. We now go 45 minutes out of our way to another DMV office and get excellent service. In the long run it is faster to go to the other branch.
danny54 on 07/12/2012:
Here in Indiana, the BMV has moved many of their functions (renew driver's licenses and license plates among others) online to a secure site. The last time I actually had to go to an office was to transfer title to my car. I was in and out in 15 minutes when it used to be the 1-2 hour waits that others here have talked about. And, the clerks were very pleasant.
CowboyFan on 07/12/2012:
Do we expect anything different from government workers? In Florida, some of the bigger courthouses, e.g. Orlando, have a DMV office in the courthouse to take care of people who go to court. Anyone can use them, and the waits are quick--10 minutes. You might check that out. Or look for one that is in a small town some distance away from big cities.
Kris10 on 07/12/2012:
That's interesting. I live in PA and work above our DMV in my city. I've gone down on lunch time (Busy and short staffed because people are out to lunch) and had my license renewed in less than half an hour. I've never had an issue with wait times here and I've had to do several change of address forms and registration renewals. It never takes me more than 45 minutes to do anything.
DELL Hell on 07/12/2012:
Use the local AAA office if you're a member. Good for everything but testing. In and out in twenty minutes. Appointments at the Calif DMV can save some of the grief of going, but it's still the pits. I believe the Calif DMV workers really do hate everyone and their jobs. Knowing that can get your mind right when you have to deal with them.
Comfortably_Numb on 07/12/2012:
check to see if ga allows renewal via the online interwebs. shortened work weeks and fewer staff aer the result of budget cuts. your gubment working hard for you
madconsumer on 07/12/2012:
Comfortably_Numb, GA has is now requiring people to verify their alien status as well as address. renewal via the mail is not an option.

the employees of many state's dmv's are all lazy and pathetic. I recently witnessed a person who spoke no English, no proof of alien status, no address, simply handed over a brand new drive license. dmv employees knowingly refuse to be empathetic to patrons as well as make a 2 minute process take 3 hours. but then again, that is the way many government employees work.

this is a very helpful and valid review, and voted as such!! despite site members saying it is the patrons issue for wanting expedited service.
raven2010 on 07/12/2012:
Nohandle, that SUCKS. here in Franklin County Ohio ( where Columbus is) there are TWO BMV offices that give driver tests. TWO in a huge county.

Both are in less than ideal areas of the county and appointments are very difficult to get.
Anonymous on 07/12/2012:
I'm in California and the DMV now takes appointments. Thanks to budget cuts, they have had to reduce the amount of staff available so there are less employees to help you but wait times aren't as bad as they were because you can no longer register a vehicle in person, it has to be through the mail or online. if you show up without an appointment, you can expect to wait a long time.
biomajor on 07/12/2012:
Here in my part of TN, the DMV only does driver's licenses (all types) and ID's. The County Clerk does tags for cars. The County Clerk's office runs great. I've never had more than a 15 minute wait. The Driver's testing station lets you make appointments if you have to take the the tests, either written or driving. You can renew online, but because of the legislature, you have to prove you are a citizen at least once before they will do it. My daughter lost her license a few weeks ago, and it only took about 10 minutes to get a duplicate. If she could have remembered her number, she could have done it online.
prince caesar on 07/12/2012:
The only reason we accept it, is because the DMVs know there isn't a dang thing we can do about it. They have their cushy job, with their great benefits, and really that's the only reason why they are there. I mean who really grows up saying "when I grow up I want to work at the DMV" not many......and they know that guess what? Either we bite our lip and bear it, or deal with the penalties of losing our driving privileges. They have us by the you know what....that's why these public sectors need to be privatized.
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Bad Customer Service
Posted by on
GEORGIA -- I have recently moved and noticed that I could change my address for my license online. I overlooked that I needed have my address changed with the post office 2 weeks prior to submitting my request to change my address on my license. I changed my address with the post office the same day that I submitted the request for my license. I received my confirmation from the post office over the weekend. Today I received an e-mail from the DMV stating they could not complete the request to change my address on my license, and I would need to call the customer service line. I call the number and the voice the greeted me was not friendly at all and told me I would have to come into the DMV to have my address changed. I was fine with that, after I got off the phone I searched for the nearest location and tried to find the number to see if I would need to bring a bill or something of that sort to prove I had moved. I couldn't find a number for the location so I called the general customer service number back.

Again the person who picked up the phone (I'm almost positive it was the same person) was not very friendly. I asked her if I would need to bring anything and she quickly stated no and said OK well have a good day...and I was in the middle of talking to her and I was in the middle of asking her if I needed to make an appointment when she started to end the conversation and then she stopped and before I finished my question she said NO you do NOT need an appointment very rudely and then proceeded to end the conversation without seeing if I had any further questions.

I personally work in customer service and this is not how I would treat someone trying to ask a simple question!
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User Replies:
bargod on 07/28/2008:
What? rudeness at the DMV? are you sure? Hmmm....
Anonymous on 07/28/2008:
You are dealing with a State agency not QVC. Take whatever documentation with your new address on down there and be done with it.
Principissa on 07/28/2008:
Rude employees at the DMV!?! I'm shocked! But seriously, until you've been to the DMV in New Jersey, the person you dealt with was pleasant! I swear the people who work at the NJDMV give lessons in rudeness and treating customers like garbage to other DMV's. Here in Kentucky, they are actually nice, and they smile at you. When I changed my license to my new address a few months back she even told me to have a nice day!
wgaguy1984 on 07/29/2008:
I had to go get my license renewed at the Georgia DMV,and a week later lost it; they replaced it for free for me.
JimBob57 on 10/23/2009:
Rude and illiterate seem to be job requirements for the Gergia DMV. Sad considering how many good qualified people are looking for jobs!!!!
Sally on 10/21/2012:
Honestly, I have yet been in a DMV branch where I have had
a good experience!! And this has been 30 years plus, that I
have noticed this. Seriously, DMV needs to make drastic changes. Too many unhappy workers NOT pleased with their
jobs. And not happy waiting on the customers, either I might
add. This is a awful over and over experience that I have with
DMV . I'm glad that I don't have to go anymore than what I do!!!
Ange on 07/03/2013:
I Bring everithing aneed for renuew my licence but the supervisor in cumming ga she not give to me only because am ispanish
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