I bought a 12 cup Stainless Steel coffee maker from Gevalia in March of 2011. After using it for only 15 months, it stopped working in the middle of making a pot of coffee. The warmer even quit working then also. I contacted the company to see about getting it fixed at my expense since the warranty time had passed. The Customer Service Rep said they don't repair their coffee makers and proceeded to tell me about the same product I had but the cost would be 100 bucks plus s&h. I have emailed them and also wrote a comment on their Face Book wall and still have gotten any where with them. I will save my money up and go buy myself a good coffee maker from a company that backs up their product and at least tries to keep a customer happy instead of trying to bilk them out of more money for a product that won't last longer than 15 months.Add reply
DELAWARE -- After a year of a status of inactive with no future orders on file. They put me on active status and made a mistake in sending me coffee again. I got an email thanking me for my order. When I called customer service they told me they took care of it and it was a computer mistake. Two days later I received another confirmation on the order I placed. I emailed back and called them and again they assured me it would be cancelled. Then two days later another email was sent. When I called them a third time to stop the delivery. A very rude customer service told me it was too late. Since I had spent a week calling and emailing I wasn't sure why it was too late. She was extremely condescending and patronizing and kept asking me if there was anything else she could do for me today. She hadn't done anything for me.
1 Replies - Latest reply on 03/09/2012Add reply
Subsequently, I had to deal with a return and hope their bookkeeping department is more efficient than their customer service, order department and shipping department.
Poor Customer Service
I have been a customer since 2004. I have noticed a change in last few years with the customer service. I thought it was just me, but after reading other reviews now I know it's not. What is going on???? ... read full review2 Replies - Latest reply on 02/26/2011
Do not deal with them!
1 Replies - Latest reply on 02/19/2011Add reply
I ordered coffee, which was way over priced, so I ended up canceling my membership.
Few months later I kept getting notices that I owe a balance on the last shipment that I had sent back.
I called them to make sure everything was paid and I didn't have anything left to pay on my account.
Few months later I started receiving notices for the same balance, again.
I called and explained that I had already made a payment of that amount and that they need to update their system and leave me alone. After 3 of these conversations with Gevalia, I thought it was finally taken care of.
Until I got a collection letter in the mail!
I called, again, explaining that I had already made my payment and at this point did not want to have anything to do with their company again.
i was told there was still a balance and there was nothing they can do about it.
right now I am waiting for a call back from their account executive, who can
look further into my account... only way to get to the manager was to tell 3 people(managers) that they can talk to my lawyer, since I am done with talking to anyone anymore.
The Worst Experience!! Would not tell ANYONE to order from them. go to your closest grocery store and get your coffee from there, guarantee to get better service and better coffee for that matter...
Great product but the customer service just KILLS it. I've read the prior comments and must agree with what I've encountered. I'm rather easy-going when it comes to set-ups like this. Just deliver the product in a timely method and I'm oblivious to anything else. I will really miss the coffee. It pained me to cancel but the lack of service and the lack of comprehension was what did it for me. 1 Replies - Latest reply on 07/19/2010Add reply
I order some coffee, and I tried to check the status with customer service and they were not able to location my order, but they charge my card. How can you operate like this? There are a lot of complaints about this Company. Add reply
I have not had issues with the company over the years I've done business with them; however, I have been on hold for 20 minutes!!!
4 Replies - Latest reply on 10/09/2009Add reply
I can understand being on hold with company at peak business hours, but this is excessive.....I'm still on hold.
MCDONOUGH, GEORGIA -- 5/8/09 I received a shipment from UPS. I opened the packing slip to find that this coffee company has sent me a shipment including a coffee maker, coffee & tea. I've never heard of Gevalia before. I did ... read full review5 Replies - Latest reply on 05/10/2009
I Do Not Recommend
FLORIDA -- I do not recommend this company, it's hard to cancel with them but the worse part is I canceled my service and 7 months later, yes 7 months, I received a letter from a collection agency saying I owed ... read full review4 Replies - Latest reply on 01/15/2009
I have been a customer/member for well over 10 years. During that time the customer service has deteriorated to the point where it doesn't exist at all! Emails are ignored, and all calls are now diverted to Manilla; complaints aren't acted upon, and the sales representative lie as well, stating that they are the customer service reps, when they obviously are not. I intend to spend the next few weeks looking for substitute coffee I like as much. What a shame to see a good company go so bad! (And I was a totally dedicated customer!)2 Replies - Latest reply on 11/30/2009Add reply
I waited for the mailman for two days, no product. I finally sent an e-mail and received a response within 2hrs that they discontinued that product. Who does that? They didn't even try to make it right, nor contact me.
MONTVALE, VIRGINIA -- I would like to know WHY I have to keep returning coffee makers to WALMART? I have replaced my coffee maker 3 times in the past 2 months...I have to return the last just days ago. The coffee maker leaks water out the bottom every time water is added to make coffee. I love this coffee maker, but I am getting tired of waking up each morning and find water all over my kitchen counter. I premake the coffee each evening so it will be ready in the morning.
4 Replies - Latest reply on 11/04/2008Add reply
I have even tried to wait until morning to make the coffee, but the water still leaks out of the bottom of the coffee maker. What seems to be the problem?
Refund Not Credited
01/15/08 I ordered a double coffee pot under the impression it had automatic shut off. I asked the service rep if it did, she said yes. I asked her to verify with the appropriate department which she ... read full review3 Replies - Latest reply on 03/04/2008
Passing on Credit Card Info
DOVER, DELAWARE -- When I agreed to pay Gevalia by credit card to accept their offer of a FREE Stainless Steel Coffeemaker I was curious about a link on their site to ShopperDiscountsandRewards.com. I went to this other ... read full review9 Replies - Latest reply on 05/25/2007