Girard Ford - Stay away from Girard Ford
NORWICH, CONNECTICUT -- I bought a used car from Girard Ford with a 3 year/36,000 mile bumper to bumper warranty. First thing I noticed was there were no cupholder inserts (goes where the cupholders are meant to be) and no floormats. I asked the salesman and he said he would contact me when they were available with new ones. Then when I get home I realized the Emergency brake didn't work, and I need an emergency brake since the car I bought was a manual. I call and call again about the floormats and the cupholders but the salesman keeps saying he doesn't have them yet. I then stop by to get my e-brake fixed, which they actually fixed, but when I asked about my floormats and cupholders he says he still doesn't have them. Eventually I just buy my own floormats and cupholders. They were about 75 dollars out of my pocket, something not too expensive, but is exactly why they should have just paid for it.
Then a couple months later I find out I need new sway bar links which cost about 98 dollars. Turns out there is a 100 deductible I have to pay on anything covered by warranty. Something they didn't make clear when I bought the car, nor did they tell me that when I brought it in to get fixed. Of course they told me after they serviced my car, now owing them 98 dollars.
Within approximately 17,000 miles of owning the car I already need new front tires and an alignment. The car is Front Wheel Drive and the rear tires are worn on the inside meaning they rotated the tires while the car was still unaligned. Girard Ford said it was not covered since it was considered maintenance. But obviously they sold me a car that had already worn down tires and needed an alignment for a while.
Now a little while later when I apply the brakes my car shakes. Now I need to machine my rotors, which is also considered maintenance and not covered by the warranty. So instead I bring my car to get the rotors machined somewhere else. Shouldn't the rotors have been machined before the car was sold to me? According to them, it must be my aggressive driving.
About 8 months later my car is making noises somewhere from the suspension when I take a right turn. I bring it to them and say it's my brakes, put on new brakes, rotors and a brake fluid flush, costing me over 500 dollars. Later on I can still here the noise when I take right turns. I call Girard Ford and they say it's probably my worn down rear tires making the noise. So I get new rear tires and it still makes the noise. Now the warranty has expired and have no chance of getting them to do it under warranty.
And above all this when I changed the oil for the first time after buying the car, the oil was burnt, black, and thin. I'm guessing they didn't change the oil either.