Inmate phone calls
UNKNOWN HEADQUARTERS, OHIO -- One complainer referred to this company as "a train wreck". I don't think I can improve on that description (at least not without being vulgar). At the bottom of all of the problems with the blocked phone lines and the call-limits until you "demonstrate that you can pay your bill", etc. is a personal bias against the incarcerated. Look, there are lots of reasons why people end up in prison, ranging from them being "career criminals", to someone just being in the wrong place at the wrong time, or simply making a very bad choice ONCE and paying a high price for that choice. Irrespective of why a person is locked up, they are still humans, but not, apparently at Global Tel.
During one of my MANY phone calls to them to try to get the bill paid or the credit card accepted or to deal with any of a number of impediments they set up, I said in frustration, "I don't understand why you are doing this. I have the credit card, I have a check, what do you want"?
The response was, "you don;t seem to understand. These are PRISONERS".
And...? That means they don't deserve to be able to phone people? That means they are entitled to "extra" punishment because they are "prisoners"?
I don't get why there is no "higher authority" to which one can make a complaint.
Dreadful people working for a dreadful company.