Global Tel Link - Page 3

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Beware Do Not Sign Up With GTL Service
Posted by on
Rating: 1/51
On 5/6/13 I called the GTL to rec collect calls from my kids dad from MCI-H in Hagerstown Md, he has made several attempts to call each time the call is disconnected. I called CS at 866 230 7761 spoke with 2 NASTY, RUDE IGNORANT ASS REPS (LENORA&DENISE). I had to go into PRAYER so I wouldn't lose my temper because of their nasty attitudes. Dear Heavenly Father, I place Global Tel Link into your hands, they are ripping & scamming your people who work hard for their money, Father I ask you RIGHT NOW that you go into the hearts & minds of anyone associated with Global Tel Link, Father God convict the hearts & spirits for taking advantage of YOUR PEOPLE who need that contact with their loved ones who are incarcerated Global Tel Link is not providing that service to them Lord Jesus. Heavenly Father I know you have all POWER your word say to bring my burdens to you because you have ALL POWER to change the hearts & minds of people that is beyond my control In the Name of Jesus Christ. Heavenly Father REVEAL Global Tel Link for the FRAUD & SCAMMERS that they are In the Name of The Lord Jesus Christ AMEN!

Anyone who sees this post please pray this prayer if you agree this company has FAILED you as well.
     
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Old Timer on 2013-05-17:
Very nice prayer. That being said, as long as the jails and prisons continue to earn big fat cash rewards back from GTL they will do little to nothing to upset the cash cow. Money talks, getting decent service from GTL is very low on everyone's list of priorities, sad but true.
Lindsey on 2013-07-14:
I just used the service today to start up an account and have not heard from my brother yet. So I went to check to see if I was charged for the activation and they did right away take the money but yet no word from my bro. I was waiting to talk to him after submitting the payment but the instructions were to either go to the main menu or end the call. I went to the main menu and that just asks you to set up an account. Scam? I'm waiting for my bro call it has been more than 3 hours now and counting. I will follow up with this through c.s. and post my result and rate it today.
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Global Tel Link Is a Crooked Rip Off
Posted by on
Rating: 1/51
LANCASTER, PENNSYLVANIA -- Global tel is a money making scheme for the company itself, as well as the correctional facility who must require this service.

Most of us with loved ones incarcerated are not wealthy, but the above two mentioned take total advantage of our situation, making this the only way to have phone contact with our jailed loved ones.

Why are they charging outrageous amounts for calls, so called service fees, as well as taking money from my account that are not applied to calls that go through, I am being charged for calls that I do not answer. And forget about customer service, I was treated like a piece of crap, told calls were made that weren't and basically called a liar, and so what you can't do anything about it, you have no other choice.
     
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Rip Off On Charges For Calls
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OKLAHOMA -- My spouse is an inmate at Hillside Correctional in Oklahoma City. Every time I place more money on my account the recording tells me it is now connecting my call, which it does not. I get disconnected every time and charged for the call. I finally managed to talk with a live person about this, and was told it would take seven business days to get a reply. I haven't heard anything since. this has been an ongoing problem, and the company does not seem to care. I am sick of being charged for a call that I don't get to use. I was also informed that Global cannot credit my phone back the charges because it is a cell phone. I have heard that other inmates have experienced the same problem, but do not know that for a fact. I guess my next step is to call the Better Business Bureau. I wish to add that the rate this company charges is absurd. I wish I could list my true feelings about Global in this letter, but the language is not printable.
     
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Sandy on 2013-06-26:
My family member was recently transferred to a facility that uses Global Telelink. I put money on phone account and was able to talk once. He tried to call 3 times in a row and it did not connect up and they still charged my account the full fee of 15 mins. So for a 15 minute call that I was able to talk to him, it cost me $25.
I then put more money on it and he was able to call once and again the second mere minutes later did not go through and again they charged my account. What a ripoff.
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Dropped calls, terrible service, wayyyy to expensive.
Posted by on
WILMINGTON, DELAWARE -- This company is a RIP OFF! Try calling the customer service number I'm sure you will be on hold for at least a half hour. The rates is outrageous. What's up with you can only pay $25 or $50? Well if you speak to a representative to make your payment you can tell him/her that you want to add any amount and they have to add those funds no more no less. They will try to convince you otherwise but trust me I have on more than one occasion added anywhere from $10, $15 or even $30 when I make a payment with a live person. I have been having a lot of issues with dropped calls. Usually a recording will come on saying "This call is being terminated due to 3way calls" even though I don't even use the 3way. They won't give you a refund if your using a cellphone because they claim that there is no way of knowing why the call got disconnected. Also if you use a debit card to make payments they do have an issue with you using more than one card to make a payment or having your loved on make excessive calls threw out the day. They like to call this OVER USAGE. Come on GTL this is called a PRE PAID calling system. My loved one should be able to call as much as I am willing to pay and I should be able to fund my account as much as I would like to. Its not like they are losing money all fees is paid UPFRONT
     
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Alain on 2011-10-27:
Since the state has set up the contract with GTL, you may want to contact your state representative to complain about this.
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Highway Robbery To Coincide With The Rude Customer Service
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On top of the fees you're charged to place money on the phone via the pay portal they take a 19% service fee to coincide with the fee you were already charged... I placed $100 on my phone and got a whooping $30 and some change took between paying the fees and the funds that I place on the phone. The people you get on the phone with already have they're mouths fixed to tell you what they won't do(credit your accounts) on top of them robbing you, when you call in to notify them that the system accused you of making a three way call disconnects the line(when it was only you and your loved one on the line) they make it a habit not to credit your account especially if your using a cell phone, mind you I have T-mobile service with good service in my particular area, but as worded from the rep, they don't give credits back towards cell phones period... Not to mention the reps that you speak with on the line are cold hearted and rude, they don't care for the customer, they don't care to here your situation all they won't to do is tell you what they cannot do, which is basically nothing to satisfy the customer, which is more than fine because lord spear my life my husband will be home on the 12th of October 2011 and I won't ever have to place money on my phone via gtl.
     
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Worst Customer Service Worst Scam Ever
Posted by on
Global tel is a complete scam I can't believe the jails are using this company, I got a house phone to accept the collect calls cheaper and for a month it was great I was able to accept the calls for cheaper than adding money each time he called then all of a sudden Global Tel put a block on my phone and said they're not billing the phone companies anymore that they will only be accepting pre paid calls which is so expensive, my boyfriend told me that wasn't true because other inmates were accepting collect calls to home, I even called the phone company and they said there was no block on their end. This is so frustrating, Global Tel charges my credit card even when they don't connect my call, the recording kept saying my card was denied and didn't let me talk to my loved one but the next day I have five different $25 connect charges from Global Tel.

When I called to complain customer service said they would take the block off this one time because I exceeded my monthly $75 limit, well what is it then?! I've been told so many different stories, I can't take this phone company anymore!!!!!!!!!!!!!
     
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Alain on 2011-05-28:
Try calling your state corrections department and see if they can't assist you.
jktshff1 on 2011-05-28:
The prison system uses them because they get a percentage of the $$$ or are paid a fee. Just do a search on this site in the area provided at the top of the page. This company has many complaints....I would write letters.
trmn8r on 2011-05-28:
Two good suggestions above. jktshff1's reminds me of Shawshank Redemption, where the main character writes letters to get funding for library books.

Good luck. It's bad enough dealing with prison - just speaking with someone shouldn't add to the misery, at least for the innocent.
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Crooks And Hidden Fees
Posted by on
Global tel link are crooks and apparently not aware of how to run an business. This collect service allows you to place 25$ or 50$ on an account and connects you. What they don't tell you is that from that set amount 4.75$ Will be taken frm that(that's their fee)which isn't explained to you in their recording then there is a 2$ and somethimg fee for every 30min or less. Wait it gets better there is also a tax added to the amount. Furthermore if an inmate calls you and you don't pick up, and they hang up and call you right back global-tel-link charges your account as if you answered. Keep in mind that the recording tells you to accept a call you have to press 4.Not only are they charging you all types of hidden fees for using their service they charge you if you don't pick up.
     
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jktshff1 on 2010-12-19:
Just click on the other links provided above.
Lori on 2011-08-15:
This is still going on today. I received 2 calls and the recording never started - the inmate calling did hear the recording and waited. I did not so I hung up. They took out the full fee as it I had accepted 2 calls for the entire 15 min. call duration when in fact each call was less than 40 seconds due to no recording. That is a rip off!
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Long Distance Charges
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P.O. BOX 173875, COLORADO -- I live in Georgia and my husband is incarcerated in Georgia!! Well he called tonight and GTL charged me long distance fees and we both have 229 area code! So I call GTL and unbelievably they try to say he is in California! Wow I did not know jail allowed you to go on vacation. They insisted until they looked into it. So, I ask to have the long distance fee removed and lo and behold they came up with another reason to leave the charge on and that reason is because it was a cell phone last night the supervisor stated that there would be no long distance fee. Of course, the representative tonight said they would not do that. Well I think GTL is a big rip off. Isn't it bad enough the stress we feel having a spouse locked up and down to one income?

Gtl has to take Advantage of us in our hardest times. They should be ashamed of themselves.
     
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Anonymous on 2010-10-29:
Well, GTL obviously has a monopoly on you. your husband got himself in trouble and is locked up. Its a privilege to even get to talk to him behind bars. If you don't want to pay the charges, then don't call him. Stamps are 44 cents.
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The Real Story on Global Tel Link
Posted by on
People should check out p. C1 of the 14 October Wall St. Journal. Behind the high charges and poor and rude customer service I've read about on other postings is a paragraph that GTL is borrowing money to pay out a very large dividend of $173 million to Veritas Capital, a private equity outfit, and other investors, including Goldman Sachs. Last year Veritas paid $70 million to buy control of GTL; this year it will get back $80 million of that $173 million dividend--that's over a 14% return on its investment, and it still controls the firm to be able to get future payments. Does this look like legalized looting, first of GTL, and then of us through GTL's state-sanctioned monopoly powers?
     
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jktshff1 on 2010-10-15:
Don't understand your point. Here is a company making money and, because of contractual obligations, putting money back into the system and providing jobs.
What's wrong with that?
Aside from that just look at the more reviews section.
getoverit on 2010-10-16:
Borrowing money strictly to pay out a dividend sounds like good old-fashioned milking of a corporation to me, and I don't see where that would create any jobs. But, in all fairness, I didn't see that WSJ article, could not locate it on the WSJ site or by googling.

Judging by Google hits, the company is not making a lot of friends. But let's face it, this is not the kind of business that is likely to create a lot of good PR. It's sort of like a tow-truck company.
tiredofit on 2011-08-10:
Global Tel Link are thieves!! give them access to your bank account by using your debit card to put money on your phone line and WATCH OUT!!!!!!!!!!!They should be the inmate instead of the company providing phone service. I would be willing to bet over half of the inmates in prison for larceny combined have never stolen as much money as this company
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Billing is 2 Years Behind.....Bull!!!!
Posted by on
ALABAMA -- A family member of mine was in jail for a DUI for about 6 months back in 2008. I set up a Global Tel Link account for her so she could talk to her son while there. I paid over $600.00 in that time and have not used their service since 2008 when she was released. I got a bill from them last month (in July 2010) saying I owed $37.28. I called was on a call back list for 2 hours, finally got a call back and was transferred around from person to person, and was finally told that hey FORGOT TO SEND OUT BILLS FOR 2 YEARS! What honest business would forget to bill people for 2 years??? So, even though I know this was not a charge that I incurred, I agreed to pay it because I have never paid a bill late in my life and have perfect credit that I always check on. I told them to close my account. I wrote a letter also telling them to close my account because I believe someone else is fraudulently using it. The checked cleared on my bank statement 3 days after I mailed it. Today, (August 4, 2010), a month later I get another bill for the exact same amount!!!!! I got on the phone again today and it only took 2 people for someone to actually be able to help. I was finally told this time that Oh Yeah they did get the check, but they never put it through as paid. WTF!!!!!!!! I asked them to send me a zero balance statement so this time I can be sure it went through. I really think that people in this company are scamming it's customer's if not the company itself. BEWARE!!!!!!! My advice is to avoid using this company if at all possible.
     
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goduke on 2010-08-03:
Wow. "We forgot to bill you" has to be right up there with "the check is in the mail." Dollars to donuts says you don't get that zero balance statement. You might want to ring up your Atty General's office. Sounds like there might be something they need to look into.
Alain on 2010-08-04:
Your advice not to use the company is sound. The mail is cheaper.
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