MOBILE, ALABAMA -- I had to use Global Tel-link in the past and so was somewhat familiar with their service. When I received a call from a relative that had been arrested I used the Global Tel-link service. I put $25 on the account. Every time I talked to the individual I was prompted to put another $25 or $50 on the account. I didn't understand why they kept asking for more money, but thought that the calls were close enough together that the money deposited might not have been credited yet. They charged me $100 for 4 20 minute calls. They claim that they charge. 89 minute for long distance (which is highway robbery). Still that would be 17.80 per call and I paid $25.00. So where did the rest of the money go? Into undisclosed fees - $4.75 to use my VISA to pay them (I wasn't given any other option) and then $3.95 to connect the call. On top of that the calls can't exceed 20 minutes because the jail limits the length of the calls - so why was I charged $24.10 for the first call??? Who knows, the numbers kept changing with every conversation. This organization is unethical and should be investigated. Add reply
I spoke with a very nice lady that told me that I did not have to have account set up for my home phone and looked up info for me. She was very polite and took the time to answer all my questions and told me how to setup a account for my cell phone. Was very worried after I read the complaints. But so far no complaints.
2 Replies - Latest reply on 06/22/2011Add reply
My prayers are with all the inmates and their families. My God bless!!
Inmate phone calls
UNKNOWN HEADQUARTERS, OHIO -- One complainer referred to this company as "a train wreck". I don't think I can improve on that description (at least not without being vulgar). At the bottom of all of the problems with the blocked ... read full review15 Replies - Latest reply on 01/08/2008
Global is great when it come down to managing your collect calls and bill but the customer service is bad they are rude and take forever to call you back for example I called one day because my husband could not get through the phone said that we had a block provided by our phone company when I called global tel the rep was so rude he told me take off the call forwarding, call waiting and three way calling and maybe it will work. I informed him that I don't think that is correct because I never had this problem and he told me well thats what it is and I can't transfer you because they are going to tell you the same thing and he hung up. Later I called MCI and they informed me that my phone had a restricted call block and to unblock it through my phone and I haven't had a problem since so that is the only two complaints they need to work on there customer service because if I am paying my money for service I want high quality customer service and I think there should be faster and more convenient service.
1 Replies - Latest reply on 12/13/2007Add reply
I don't want to be put on a waiting list for someone to call me back and I would like to feel as if my business is wanted.
BINGHAMTON, NEW YORK -- First and foremost, people need to refrain from making hasty generalizations and unfair judgements against people they know nothing about. There are individuals who have been incarcarated for many reasons...some ... read full review