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General Motors Avalanche


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GM - Executive Services - (aka) Customer Service - Or CEO's Yes Men
Posted by Xsgt1 on 01/24/2009
MT.VERNON, ILLINOIS -- My wife and I have personally owned 23 different General Motors Cars and Trucks over the last 35 years. I can say that YES I WAS a LOYAL General Motors CUSTOMER. I also can say "YES I CAN" switch to another manufacturer. NOW: On to the problem at hand.

My 2007 Chevrolet Avalanche has what GM refers to as NO START. Since September 3rd. of 2008 my Avalanche has had 6 NO START occurrences. It has been in the shop for each and every occurrence for diagnosis, evaluation, and even for the installation of a BLACK BOX DATA RECOVERY Tool which (according to GM) will retrieve CODES from the vehicle to direct the repair technicians to the problems. On DECEMBER 26th. 2008 my wife and I were returning home to Southern Illinois and had stopped at a shopping mall for no longer than 1/2 hour. Upon exiting the mall and approaching the vehicle I found the Avalanche to be in the usual NO START condition. No happy faces for my wife or for me. The temperature was in the 20's with wind chill at (who knows). After a wait of 1 and 1/2 to 2 hours the vehicle is towed to the closest Chevrolet Dealership. Did I mention that the roads were solid sheets of ice from the previous days rain. Sorry off the topic again.

This dealership could not jump start the vehicle to get it to run. After several minutes of inspection and wire wiggling an electrical connection was re-established. The Technician at this dealership felt that an underhood fuse block was going open once the vehicle had been parked. (Note: All 6 occurrences were when vehicle HAD BEEN PARKED) If the dealership would have had one at hand they would have put it on the Avalanche. We left the dealership to make a no stops allowed return home. Good thing I gassed up the night before.

Our dealership was aware of the above occurrence due to our contacting them at the time of the incident. They were also given a service record from the dealership entailing their technicians diagnosis of the problem. (Our dealership at the behest of GM AREA SERVICE MANAGEMENT has been looking for (UNKNOWN CAUSE of Electrical Drain.) The magical DATA recovery device recorded NOTHING, yes I said NOTHING. Bear in mind that the dealership by Chicago said the problem was OPEN CIRCUIT not UNKNOWN ELECTRICAL DRAIN. At first the magical electrical data black box was removed as it was diagnosed as being useless. AH BUT THE AREA SERVICE REPRESENTATIVE SAID ( " The Data Recovery Box MUST BE PUT BACK ON SO IT CAN RECOVER THE CODES THAT ARE NEEDED TO FIX THE PROBLEM). I allowed this to be done.

On January 22nd. 2009 my wife and I were dining with friends at a local restaurant. Upon leaving the restaurant it (THE AVALANCHE) was in FULL NO START condition. I would like to say that we buried it there after giving it last rites, but no GM wants their precious codes from THE MAGIC BOX - DATA RECOVERY SYSTEM . We were taken home by our friends and the AVALANCHE remained in the parking lot until the dealership could pick it up. Now you have the history.

NOW YOU GET THE N0 WAY - GM BUYBACK PROGRAM FINE TUNED FROM GM's EXECUTIVE OFFICES...

I have spoken with 2 different EXECUTIVE OFFICES personnel and the response has been the same from both ( 1 male and 1 female worker) This stated response is from the evaluation of the area service representative and the following is his and their current stance...

The customer will continue to drive his vehicle even if it continues to fail to start, until such time as THE BLACK BOX DATA RECOVERY BOX HAS RETRIEVED THE CODES WE NEED TO FURTHER ASSESS THE PROBLEM TO REPAIR THE VEHICLE FOR THE CUSTOMER and THERE WILL BE NO BUYBACK - PERIOD!!!

HELLO, HELLO is there anybody @ GM EXECUTIVE OFFICES LISTENING TO THIS, YOUR POLICY BEING ENFORCED IN A MANNER THAT SOUND AS IF YOU ARE GESTAPO...

Please excuse me if I am a skeptic. WAKE UP GM you are losing customers each and every day.

WHY IS THAT? Well your data recovery box isn't going to recover data for electrical drain if it is an open circuit problem which was the case for the Chicago area case and for the last incident which was caused by your own magical box data recovery device.

Am I P.O.ed at GM. You betcha I am. After 35 years of purchasing motor vehicles from GM only to be told "you will have to keep driving it until we get the codes we need to fix the problem AND THAT THERE WILL BE NO BUYBACK PERIOD...

That is sheer crap. I posed this question to the young lady from EXECUTIVE OFFICES. "IF THIS WERE YOUR CAR LEAVING YOU STRANDED HUNDREDS OF MILES FROM YOUR HOME, WOULD YOU LIKE THE VERBATIM RESPONSE THAT YOU GIVE TO ME AND TO OTHER CUSTOMERS"? Sadly her response was that she is NOT allowed to respond to that question, and with that she said SIR IS THERE ANYTHING MORE THAT GM CAN DO FOR YOU. I replied to her that NO talking to you or anyone else at EXECUTIVE OFFICES would be pointless. With that I hung up. Anyone else out there getting the stiff arm from GM on legit Lemon Law problems that GM won't address without you being represented by an attorney??? Sorry for the length of this post... dp

     
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Posted by nanomarket on 2009-01-24:
It appears that GM invented their "magical box data recovery device" as a way to circumvent their buy-back policy i.e. the box will never record that anything is wrong with your Avalanche, and GM will never buy it back. How do you feel about giving GM $billions in tax dollars so that they continue to produce shoddy cars and give shoddy service?
Posted by Soaring Consumer on 2009-01-24:
It seems like you will definitely need a lawyer with this one. I'd go back to the one place that seemed to know what the problem was and get written documentation from that technician.

Good luck.
Posted by Ben There on 2009-01-24:
Buy a Honda or Toyota next time. Many are made here in the USA and they are extremely reliable.
Posted by Anonymous on 2009-01-24:
I've had five Fords and one Toyota. Care to guess which one has never failed me and which five were pieces of junk?
Posted by xsgt1 on 2009-01-25:
You asked how I feel about the bailout. I can only say that GM really does not understand.
If the customer base (fellow purchasers) continue to erode because of company policies that are not in the best interest of the customer. I believe that GM will self destruct as people buy the product offered by other vehicle manufacturers. They will stand behind their warranties and receive favorable responses that spread the good will of thier company. yes it will expand their companies with the cast-offs from GM & other non-caring auto manufacturers.
I Think the money loaned to these companies will not help without policy changes within the company and the GM Board of Directors might want to consider some changes at the top of food chain
Posted by Anonymous on 2009-01-25:
The bailout will not solve corporate greed and that is at the heart of every big business failure in America right now. They need to jail people who are making millions off of the failure of the company and the layoffs of the people under them. Right now, 50 million dollars has been alloted to the now defunct National City bank in Cleveland. It will be split between its 14 CEOs, Vice presidents, etc. The workers have to find new jobs and get nothing. My friend lost $80K in stock. Nice, huh.
Posted by Aerocave on 2009-01-29:
I think you might have better success working through your selling dealership. GM will certainly make every attempt to satisfy a customer, including a potential "buy back" situation--if there is enough evidence to justify it. And if the dealer gets behind you, they can sometimes pressure their ASM (Area Service Manager) to make a bad situation right. You mentioned this happened 6 times, yet you only wrote about 2 occasions...I'm assuming all 6 "no start" conditions have been documented? I can understand that this is a huge inconvience, but I also would say that based off of your posting, where you utilized all caps at times (which is basically yelling) and your overall "tone," there might be "more to the story..."
Posted by xsgt1 on 2009-01-29:
The dealership tried to go to bat for me and was accused of trying to make an easy sell , meaning that if GM purchased the vehicle back that they the dealership would be able to sell me a new vehicle. If they (GM) did purchase the vehicle back then I would have no obligation to buy from that dealership and could go where I would choose to. Am I frustrated with the vehicle not being dependable? Yes I am. I personally feel that they have had six months to fix the vehicle. No I don't care to keep taking my vehicle back for this attempt and that attempt to fix it. There comes a time to remedy this situation. I believe that you (Aerocave) are attempting to play the devils advocate here. After we have purchased the number of vehicles that we have from General Motors, I think it is safe to say that we have been loyal to GM. Do I believe that I have waited long enough for the problem to be fixed, yes I do. It will be in the hands of an arbitrator to decide as a BBB AutoLine case has been filed. You were not the one waiting for a wrecker in near blizzard temperature and conditions that were not favorable. You also are not the one that had to impose upon friends to take you home in their vehicle due to GM not wanting anything disturbed in case the Black Box were to reveal its secrets. My overall tone is now, and has been disappoinment with GM on the runaround that has been going on. Maybe if you were in the same situation and you had to deal with GM in the manner that we have, you might see it in a different light.
Posted by xsgt1 on 2009-02-05:
GM is still not willing to budge. It is time to ask for Arbitration. No more of the same GM line of thinking that the customer will just have to continue to drive the vehicle until they have the codes to repair the problem.
Posted by xsgt1 on 2009-02-05:
GM is still not willing to budge. It is time to ask for Arbitration. No more of the same GM line of thinking that the customer will just have to continue to drive the vehicle until they have the codes to repair the problem.
Posted by xsgt1 on 2009-02-21:
I traded the 07 Avalanche off to the dealership I purchased it from. GM would not change their view of the whole situation. The dealership allowed me what would have been the buyback amount. I did however have to pay full retail on the 09 Avalanche minus the $1,500.00 rebate. Long story short is that I am not bitter with GM so much as I am disappointed with GM. This will be my last post on that matter. I sincerely hope that the person who ends up buying the 07 has better luck with it than I did. Thanks for all of the helpful posts on this matter.
Posted by nanomarket on 2009-02-21:
After all your terrible experiences with GM, I can't believe that you bought another GM product.
Posted by xsgt1 on 2009-02-24:
It was trade for another GM or to really lose a lot of money on a different manufacturers vehicle. The dealership took a hit on this trade and GM didn't bat an eye. Of course why should they. Oh well I guess they (GM) will continue on and will continue to not do the right thing for the consumer.
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Poor quality
Posted by Zeda on 12/20/2010
I have a 2009 Avalanche. The front wheel wells have plastic inserts to hold the cover in place. I drove in snow and the plastic inserts popped loose. I was told it wasn't covered under warranty because I drove in snow. What a novel answer to drive in snow, in Iowa in the winter.
     
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Avalanche door handle
Posted by Rolltideman on 11/14/2010
I bought my 2007 avalanche new in 2007. The drivers side door handle became loose within 18 months and had to be replaced. A few months later, the passenger front door handle did the same thing. When I asked the dealer about it, they said it was a defect. At the time, my avalanche had about 30,000 miles on it so it was under warranty. I asked about the rear door handles being replaced and was told they could not replace until they became an issue. Now at 48,000 miles and out of warranty, the passenger side rear door handle is loose and I am sure the remaining handle will do the same thing soon. I can't wait to see how much this is going to cost me!!
     
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Chevy Avalanche coming unglued
Posted by Chillisox on 07/31/2010
PO BOX 33170, MICHIGAN -- The following mechanical/structural problems on my 2007 Chevrolet Avalanche LTZ occurring between 36,000-40,000 miles (just out of warranty).
This truck has been well maintained, driven and kept in excellent condition at all times.
1. Lumbar support in driver's side seat stopped working. When I went to the dealership they said this was a common problem in these trucks and they could fix it for 400-500 dollars.
2. I noticed a crack in the dashboard one day suddenly on the passenger side, front left corner of the airbag insert about 3 inches long. When I researched this problem, at least 7 other Chevrolet Avalanche owners that I could find online, had the exact same problem in the exact same spot. This tells me that this is a design flaw.
3. The check engine light suddenly went on one day while driving. It gave me an indicator code that the gas cap and/or the oxygen sensor valve had failed.
4. Studs started snapping off the hubs of the truck while driving on the freeway. This indicates to me that there is some seriously cheap steel they used to build the truck - BIG SAFETY PROBLEM!

I've had GM products all my life since I started driving. This is by far the biggest lemon I have ever owned. The truck is obviously falling apart at the seams and will never make 100,000 miles.

     
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Posted by Skye on 2010-07-31:
The truck is only 3 years old.
Posted by jktshff1 on 2010-08-01:
3 yrs / 38k cracks, failures should not be happening with a well maintained vehicle.
Posted by UPSET on 2011-11-06:
Don't feel bad. My 2007 Avalanche started burning one (1) QUART OF OIL EVERY 2500 miles at 45000 miles. GM says it was within limits. It now burns (1) quart every 1500 miles at 115000. GM refused to do anything while it was in warrenty. Now I must pay to replace engine. My door molding paint was gone at 65000 miles. GM refused to do anything. GM warrenty is not to be trusted. I now refuse to ever buy another GM product.
Posted by Jerry on 2012-03-16:
My 07 Avalanche also started using oil.Then started missing and getting terrible gas mileage. Then started having valve train problems. Now the dealer said I need a new engine that will not be covered under warranty. Anyone interested in a class action law suit? There are exact problems all over the internet and GM is doing nothing. I have been a loyal Chevy man all my life and now they do nothing to retain my business when they know there is a problem.
Posted by sunburstltz on 2013-03-07:
I have cracks on the same spot as you mention plus another hairline crack on the driver side above the hub/odometer. There is a lot of complaints on the dashboard but Chevy refuse to acknowledge it`s their fault. I take care of my truck especially spending $45k on it. There is a YouTube video of a used dealership complaining with all their 2007 and up Ava, Tahoe, and sister plateform that uses the same dashes has the same cracks at both spots. My side molding also faded away after the warranty.It's known that 07 have these faded moldings problem but hey it's all about cutting cost right? So advertising their bad quality product around the street won't hurt them and complaining on the word of mouth as well online
Posted by Laura on 2013-06-04:
Have a black 2007 Avalanche LTZ dash cracked had it replaced and in less than 1 year the new one cracked! Definitely a defect here!
Posted by Laura on 2013-06-04:
Also still have less than 50k miles on it and have taken excellent care of it.
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Recalls On 2005 Avalanche?
Posted by C-1man on 12/19/2009
Trucks shakes at 45 mph.
     
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Posted by redmx3racer on 2009-12-19:
Get your tires balanced. Check them for even wear. Probably not a "recall" item or a defect.

Wow, I wrote more than you did.
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GM - Terrible customer service
Posted by ScottFrye on 12/18/2009
I am having the WORST customer service experience of my life with General Motors!

Before I start, let me say I've LOVED my vehicle for the last 4 years I have owned it. I have also been a die hard believer in Chevy Vehicles all my life!

My Avalanche has leaked coolant for the last 2 years but 3 mechanics and 2 dealers have no idea why. 12/10/2009 it got VERY bad (gallon every 4 days) and I took it to the Lynn MA dealer. They told me $1k-3k to replace the head gasket. Two days later, after opening it up they said $3800 for two cracked heads. 12/17, when it was supposed to be ready I went by and they said $5500 for new engine because no heads are in stock ANYWHERE in the US. Being without a car for 8 days is costing me a FORTUNE in transportation fees and they can’t even tell me when the truck will be fixed!

I was told to call a GM regional manager. Called and told it was elevated to someone else: B~~. B~~ won’t return my calls for last 2 days. Called 800-222-1020 and was told B~~ will call me in 1 hour. An hour and a half later I called back and they said she was scheduled to talk to me between 4pm and 6pm. No call. Called the next day and told she would call me tonight (Friday) 5pm-7pm but, frankly, I don’t believe it!

Talked to 3 reps, H~~, I~~ and R~~ who just put me through to B~~'s voice mail or put me on hold until the phone hung up. When I asked for a supervisor they argued with me that I didn’t need to talk to one and eventually put me on hold until the line disconnected. Finally T~~ (a supervisor) called me back and all she could say is B~~ will call me at 5-7pm. I don't even know WHAT B~~ is addressing: the inventory issue on the headers; the run around from the dealer requiring a new engine; or the fact that the engine died at 100k miles on a $40k vehicle despite all recommended maintenance being done on the vehicle when other brands last 150-300k. Can't even TALK to someone about WHAT they are looking into or elevating. I have been a Chevy customer for 5 vehicles and 20+ years and my household currently owns two Chevy’s, but clearly the quality of the vehicles and customer service has declined SIGNIFICANTLY!!!

At this point I see no reason to remain a customer of this company any longer. I never thought I would say this but, at this point, it looks like I'll have to start buying Hyundai, Honda or Toyotas. They have cheaper cars, better gas mileage, last longer and NOW have better customer service.

Clearly the US automotive industry has lost in this market.
     
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Posted by JR in Orlando on 2009-12-18:
Pretty pathatic service. That certainly seems unreasonable both as to the length of mileage obtained on the engine, the failure to find the leak, and the difficulty replacing the engine.

When I have had a water coolant leak, I have poured a small can of water based black light paint (yellow bright) into the cooling system. Then with a black light in the garage at night with the lights off, I ran the engine (garage door open), scanned the engine area with a black light and spotted the undetectable leak. Worked pretty good. I don't know if one could look at the exhaust pipe and see residue from an engine block leak, but it might be helpful in the future.
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Bad Transmission
Posted by Murphy95 on 05/23/2008
GEORGIA -- I might be expecting too much, but I own an 04 Avalanche that I purchased new. It has 140k miles but has been serviced every 3k miles. The transmission was serviced every 35k miles per the recommendation of the dealership. On my way to Florida this week for Memorial Day vacation, the transmission went out. Next week I will hopefully pick up my truck with a new transmission and $4K dollars poorer.

I am pissed that a modern day transmission can't last over 140k miles. Am I wrong to feel this way?
     
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Posted by chris513 on 2008-05-24:
Wow, you do alot of driving. Is this a work related vehicle? As far as the rest of the deal goes, did you have a warranty? I am not too familiar w/ how they work because I have never had any problems w/ a vehicle under warranty, but it is under 5 years, so I believe a warranty would cover it, but I could definitely be wrong...Good luck!
Posted by Anonymous on 2008-05-24:
Interesting post. My old Chevy 1500 has 145,000 miles on it and the original transmission is going strong. I tow with it and use it for hauling stuff. Just lucky, I guess.
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Transmission Failure
Posted by Mrmartoy on 11/29/2006
SCOTT DEPOT, WEST VIRGINIA -- I have purchased a 2003 Avalanche and at 65000 miles while driving down the road third gear went out. At first I thought that it might be an electrical failure of the transmission solinoid.

When I took it to the gm dealer I had to have my transmission replaced. After talking to several Gm owners I found three that had the same problem. From what I understand the sungear lets go and guts the transmission. GM has a problem and they are not addressing it. They would rather pass the cost over to the consumer and foget about it.

     
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Posted by momtoss on 2006-11-29:
I have a 2001 Chevy Venture and at 71K my tranny started slipping (chatter), I took it to the dealership and they said that the tranny was fine but there was some other stuff that needed to be done and maybe those problems are causing me to feel as if it is slipping, so like a fool I let them do what needed to be done and made $1100, then three months later it completely went out. I called and spoke with them and of course they just kept saying to bring it up there, well I couldn't drive it. I'm sure they wanted me to take it up there because they want four grand for a tranny, I took it to a local shop and had it rebuilt for $2100. I paid 28k for the van brand new and at 37k miles my A/C went out, of course right after my warranty went out. I could go on and on but what it all leads to is: NEVER AGAIN FOR GENERAL MOTORS
Posted by Timboss on 2006-12-01:
This site has recalls on the Avalanche for various years, check it out. http://www.lemonauto.com/complaints/gm/chevrolet_avalanche.htm
Posted by mrmartoy on 2007-07-16:
Update::: I traded the Avalanche for a Hummer H2 and moved on with life until I overheard two of my fellow employees talking about a transmission failure in thier 2003 Avalanche and a 2005 Chevy trucks. They had the same failure only guess what the GM dealer they took there trucks to o replaced the transmissions for free. So I went a called GM Complaint NO# and they did call the dealer and discuss this issue with them. The answer I recieved today from GM was " because I traded off the Avalanche they can not refund me the $2800.00 dollars. SO if you read this and have this problem fight like hell and dont take no for an answer.









'. Anybody want to buy a Hummer H2. Im
Posted by zonibrat on 2007-07-18:
Another good Recall website: www.nhtsa.dot.gov
Office of Defects. Not only do they list recalls, you can browse Service Bulletins written up by various mechanics over concerns & many defects or common problems are listed sometimes with mechanic input on fixes!
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