ROCHESTER, NEW YORK -- My Malibu has 57,000 miles and a head gasket blew. The dealer originally thought it was the intake manifold, and they would fix it free if I did my 60,000 mile service at the dealer. After further review, they discovered it was the head gasket. They would not budge. Not a dime!!! Customer service was terrible. I talked to 5 people at GM and they all said they had a call in to the dealer, but in 2 weeks the dealer had not called back... Lie!!!!!!!!
I finally got a pretty nasty person calling me back from GM that was definitely not trained in customer service (very rude) telling me that they could not do anything. It would seem to me that in these hard times, GM would want to keep all the customers they have. Instead they have pushed me to another company. The end of a good relationship with Chevy. Pretty sad.
HEMET, CALIFORNIA -- I own a Chevy Malibu (2005), and I must say it is one of the best cars I've ever owned. General Motors is promoting it as getting 30 mpg highway. Our car gets more like 35 mpg highway and 25 around town. I don't have to drive 55 mph to get that mileage. It actually performs best when we are driving 70-75 mph.
With our economy where it is now, I believe we need, now more than ever, to buy American products, and this car is definitely a good and practical buy. I live in Hemet CA, and not only is this a great car, we have a really good dealer too. They always go the extra mile, and their service dept. is very professional, and does a wonderful job.
I have a 2007 Chevrolet Malibu LT. It has had bad shocks &struts since it had 45,000 miles on it. Run over any unlevel ground and it sounds like you are beating under the wheel walls with a hammer. They also put cheap looking seats in these cars so the union employees can get more health benefits. I will never buy another GM product. Just bought Monroe shocks & struts over $400 and $200 to install. Older and wiser now.
My son has bought 2000 Chevrolet Malibu with the 3.1 V6 engine. Only had it one week when the intake gasket started leaking. Contacted GM using the 800 number and was told that there was nothing wrong with that engine. I have spent numerous hours talking to many auto mechanics, and was told that it is a common problem with that engine. The phone technician informed me that GM will not be doing anything about it, and if there is a recall it will need to be issued from the federal government.