General Motors Sierra

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Left stranded with a week old truck.
Posted by on
I was a proud new owner of a GMC 2010 Sierra, until the power steering pump failed 9 days after I purchased it, with 898 km on it (Purchased May 15, 2010 and it failed on May 24, 2010). Oddly enough, I was at a GM dealership when it broke down looking for a new car for my girlfriend, but it was a holiday Monday and they weren't open. I called on star and they said they would arrange a tow truck for me (but since I was at a dealership, I declined the initial offer.) I did request a taxi or rental vehicle, and the operator told me that the people responsible for that portion of the service do not work holidays and they did not have authority to authorize anything. So with "arm strong steering" I drove the truck back to my house to get my stuff out of the truck and had them pick it up with a tow truck. Then to add insult to injury, I had to beg my girlfriend's parents to take her back home (which is 120km round trip) plus I needed to get something from the store and on the way back I was caught in a rain storm. The next morning I had to take a $20 taxi to work but the driver didn't have a receipt book to give me a record of the expense.

GM did fix the truck the next business day, but it did not resolve my issue of being stranded without transportation, which in my mind is contradictory to the advertising they promote for 24/7 roadside assistance and Customer Courtesy Vehicle Program (which turns out they do not take responsibility for but promote it like crazy). It seems it is in violation of Alberta's Fair Trading Act and Regulations.

I sent emails, letters, and had a few phone calls with the useless, and unsympathetic customer call center, and am left with the impression that GM Canada does not care about its customers after you send them the cheque. I was going to return the truck (after 10 days of ownership)to the dealership but they said if I did they would consider it a used truck and that I would not receive a full refund for the poorly constructed, unreliable vehicle that was manufactured by an unscrupulously corrupt government owned organization. I had honest and fair belief that by buying a vehicle with the road side assistance package that I would have access to emergency transportation regardless of a civic holiday, 3 in the morning or 1 in the after noon. Based on the opinion of my co-workers, friends, and associates, they would have been under the same false assumption that when you buy a GM vehicle that Roadside assistance means something more than a tow truck being dispatched. It makes me concerned that if I broke down outside of town, would have I been able to get back home? Tow trucks are not authorized or insured for transporting passengers, so my girlfriend and I would have been left hitch hiking.

CAMVAP and the Alberta equivalent arbitrators were unable to assist as this was a service issue that resides with the Manufacturer and not the dealership. Due to the limited options left to me, its either shut up or sue them for a replacement vehicle or full refund (and I am not considering shutting up yet).
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Dandylion on 06/12/2010:
Money is everything. Maybe that is why foreign auto manufacturers are gaining in popularity and domestic factories are closing. No customer retention. The only one that suffers is not just the customer but the employees that have to make a living and are under the thumb of the management policies and procedures.
Hugh_Jorgen on 06/12/2010:
Exactly what is and isn't covered by their roadside assistance program is clearly spelled out in the documentation you received when you bought the truck. Just because you perceived something different doesn't mean GM is responsible for providing that level of service.
spiderman2 on 06/12/2010:
Don't blame this on the fact that they are now "government motors" they made horrible cars before they were owned by the government too. I had issues with mine soon after purchase and you should count your blessings that they actually fixed it! My advice is save up some money and trade that truck in after a few years. Buy something reliable and you will be much happier!
Shouldvewentford on 06/12/2010:
Hugh, I respect your input to this, however, in Alberta, there are laws about advertising disclosure, and in this case, I strongly feel that GM Canada is acting with disregard to this act. And, regardless of any contract signed, it cannot supercede the laws. If an organization purposely misleads consumers, it needs to held to task.
Shouldvewentford on 06/12/2010:
Also, my real intent here is to inform other consumers that if they purchase a gm product and it fails on a Sunday or holiday (1/6 chances) to not expect GM to live up to its contractual obligations.
Augustus2099 on 08/09/2010:
You know My grandfather never did like GMC hated them with a purple Passion He used to say GMC stands for Get Mechanic Coming.
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Historically Poor Reliability w/ 6 Vehicles
Posted by on
1995 Lumina: Purchased new. Blew a head gasket at 50k.

1996 Monte Carlo: Purchased new. Blew head gasket at 60k. Recurrent PCV valve problems.

1996 Pontiac Firebird: Purchased new. Over 7k in repair costs at just over 100k miles. Too many problems to list. Mostly electrical. Failing suspension, emissions systems, and transmission (excluding everything already repaired or replaced).

2003 Silverado: Purchased new. Failed emissions systems. 3k in repair at just over 100k miles.

2004 GMC Sierra: Purchased new. Engine replacement at 100,938 miles. Oil pump problem caused internal engine damage. Fuel pump has also been replaced in addition to the engine. 5k in repair costs.

2006 Silverado: Purchased new. Failed fuel pump at 80k miles.

All vehicles in this list were either mine or owned by my family over the past 15 years. All were perfectly maintained over their life and garage kept.

GM has bankrupted, and has poor reliability. Need I say more? You are risking a great deal of time, money, and energy if you are purchasing anything made by GM. Why bother? I will personally never again touch a GM product and actively spread the word about my experience with their vehicles.
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Alain on 02/16/2011:
I'm not a big fan of GM, but the obvious question here is: Why did you keep buying GM cars?
spiderman2 on 02/16/2011:
My first car was a Chevy Cavalier in the 80s. I had no problems with it. After various vehicles, I purchased a 2001 Chevy Blazer and it was an unreliable piece of garbage. Lesson more GM products. Why would you and your family keep purchasing GM vehicles year after year when they consistently are of poor quality?
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Should have been a recall
Posted by on
A letter (allegedly) was sent to the owners of these vehicles dated Nov.2007 stating:if you own one of these vehicles equipped with a 6.6L Duramax diesel engine you may experience service engine soon light illumination, low engine power, hard start, and/or fuel in crankcase, requiring injector replacement. Later in the letter is states,"This is not a recall. Do not take your vehicle to your dealer as a result of this letter unless you believe that your vehicle has the condition as described above". A "special coverage adjustment-injectors-replace dated Dec.8,2009 #04039C" was issued to dealers. It stated that an extended warranty would cover cost for seven years (from the date the vehicle was first placed in service) or 200,000 miles whichever came first.

My vehicle,2003 Silverado HD 2500 has never had any of these symptoms until I left Vermont headed for Florida. We reached N. Carolina and refueled only to see billows of blue smoke coming from the tailpipe. The long and short of the story is we never received this letter, we never had any hard start, loss of power or fuel in crankcase. Our mileage was 107,000, about half of what the warranty covered but we were 90 days over the seven year period. (I guess if you were unfortunate enough to have bought a 2001 vehicle in 2000 your time would have been up when and if you got the letter dated Nov. 2007) In any event GM was not to be moved in any way to help, even partially, on the $5,000.00 bill. Aren't we all glad to have bailed out GM when they were down and out?

Also if you are in the category of trucks mentioned save yourself some money if you can but don't ask to see or take the spent fuel injectors with you after the repair, the dealer will not let you have them. They must be returned to one of two places. The special notice to dealers states "wait until the warranty claim is paid to determine the location to which the injectors must be returned"

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Anonymous on 11/10/2010:
even had you received the letter, you said yourself that your vehicle had never had a problem. You still would have been outside of the warranty period by 90 days.
I understand you are upset about needing to fix your vehicle, but even with the letter you would have been unable to get them to help.
PepperElf on 11/10/2010:
not to mention the OP stated the vehicle didn't have the symptoms

would this letter even apply then?
jackiedavis87 on 11/20/2010:
regardless GM couldn't make a vehicle if god gave them the blueprints himself. I'm really sorry your haveing this problem I know the feeling you should check out my GM review of my cobalt
sgeorge on 12/31/2010:
GETIN LINE, I have an 01 with deisel and duramax, persistent brake problems, total rip out and redo of everything brake related, NHTSA got involved,Cost $3000 to fix, brake lines burst, calipers failed, ABS and master cylinder had to be replaced BEFORE 40K miles!! professional GRADE MY ASS!!
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Stay Away from GMC Trucks Part II
Posted by on
Wrote review about 2006 Sierra becoming a money pit awhile back....What has happened since is not hing short of unbelievable....Took the truck to dealer in January and left at dealer overnight so dealer they could try to diagnose a noise issue that's been ongoing for weeks Wanted them to hear truck from a cold start....No solution that day even though truck was looked over pretty good...Went back about a week later after spotted a heat shield that was loose...Thought it would no big deal to replace one bolt and add a washer to possibly solve the noise problem(metal had rotted away making hole too big) Was told would have to leave the truck so entire heat shield could be removed as it would take a torch to heat up and remove the entire shield just to get a the rotted one Also told the shield bolts would most likely break and then would need new heard cover but then head cover bolts would break and now we are into the engine block, etc.. They stated talking $1000 potential repair bill..I said All that because of one bolt? At one point service coordinator even suggested to just 'rip the shield right off the head' in an effort to solve the noise issue I said that would lead to more problems as heat shield was there to protect other parts...He said most likely...What are you kidding me? They then called over a mechanic whom had looked over truck on previous visit...He took the truck in the back, welded another bold on to old one. Removed it and put new one in with a washer. Total tome about 15 minutes and no charge....To make a long story short it did not solve the noise issue. Went back again and same mechanic tried a few more solutions to to no avail...I'll give this mechanic credit for making a above average effort but the service coordinator has pretty much lost my confidence forever.....Previous year he tried to tell me dealership had mounted a wiring harness underneath the truck side by side with harness that had gone bad... I had asked to see the defective part and he showed me a small section of a really worn harness saying it was mine...Another counter person took it out of his hands saying belonged to a different truck....That's when he changed to the side by side story..Another local garage confirmed later that day that there was only one harness (new one) underneath the truck...What the heck if you don't want to show the worn parts just make something up?....The long and short of it is I no longer trust GM products and my dealer where I bought truck as new. . Hopefully a local garbage can solve this it noise as is still present.....
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Alain on 02/01/2010:
You might want to try a new shop.
alex74 on 02/25/2010:
BaryG on 04/03/2010:
Have even more reasons to NEVER BUY FROM GM AGAIN.....The frustrating now you see it now you don't, noise that my dealer could not diagnose turned out to be the muffler falling apart on the inside.I spent way too much time chasing that one down...GM built it like a tank and the outside but they rot on inside, a lot of good that does...A local transmission shop used a listening device (dealer has same but did not offer to use) and found the noise that kept happening at 1500-1700 rpm range...End result cost over $800 to fix...The muffler itself costs about $550. Are you kidding? The factory muffler did not make it past 59,000 miles. Previous truck had original muffler at 130,000 miles when sold it....So long GM that was your last time your products simply don't hold up past 50,000 miles.
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No more quality care!
Posted by on
ELLSWORTH, MAINE -- My husband and I have always been true, faithful GM buyers. Now we what we have gone through we are trying to trade in our truck and going to buy Ford. To give little history about our truck, we bought the truck new and from day one we have nothing but problems. Tell me that brake pads need to be replaced every 23,000. miles. The rotors glazed at the same mileage and we were told it was normal because new brake pads materials they were made from. We have a 97 Camry and it has 247,000. miles and it has had two sets of brake pads and no new rotors and spends less time being fixed.

You buy new to have dependable transportation. WE are angry and We have been fighting it out at the dealership.
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dan gordon on 10/12/2009:
I'm sorry but if your getting 23k out of a set of brakes I don't see what the major issue is? Is that the major repairs that would make you switch cars? Brakes are a wear item and turning rotors is a very common thing on new cars. How do we know how you drive it?
JR in Orlando on 10/12/2009:
Maybe they rest their foot on the brake pedal, or brake too lightly for too long, all of which will wear brake pads. Maybe they pull a trailer or boat, or haul heavy loads putting more demand on the brake system. Also, I believe there is a break in period for brakes pads where they suggest harder braking at first to clean the chemical coating off the pads.
Anonymous on 10/12/2009:
stick with the Toyota's,you'll be glad you did
Anonymous on 10/12/2009:
How do you know that a Ford truck will be better on the breaks? Toyota or Nissan will definitely be of higher quality.
MrTruth on 11/08/2009:
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Read This Links To Know About The Worst Behaviors’ of General Motor:
CONSUMERS COMPLINT & Warning on GM’s Poor Quality & Standard

Pls Bee Aware of General Motors Economical Game...........
*******Spent your Money in a Right Way********
Pls Know Fu Thing Clearly About GM
1. No Consumer Safety In Gm
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5. After Buying A Product only You Can Feel The Worst Behavior of GM & its Poor Products
6. GM Is A Worst Consumer Satisfaction Company World Wide.
7. Don't Get Traped In GM & American Capitalism Technique
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9. GM Vehicles are Hi-Accidents Due to Worst Policy Formation & Lake of Technology & Quality Standards.
(People Thinks That Spending Higher Price for Gm Vehicles will give them a Basic Good Motoring Experiences is False Statement )
Japanese Technology Can only Give A Vehicle Every One Like & Love to Drive Even After 7 to 9 Years in Future.
GM Makes Many Economic Steeling Models to grab the capital from you because we r affected by Gm Vehicle We requested Gm to Replace a New Vehicle But No Action From GM
PepperElf on 11/08/2009:
train ++
my toyota has awesome breaks.

the ford I used to have had crap breaks
MrTruth on 11/08/2009:
hi iam surprised by hearing replace brackes for 23000 miles in Gm Vehicles

WE Bout a Problem in 2008 a Brand New Problem From GM. In my Dam New GM Chey Just done 18000 miles is in service center for 2 to 4 times a month for every 3000 miles for every 2000 miles to 5000 miles the Disc Bracs has to be Replased to new one. keep on spenting money for this & My vehicle even has Piston Slapsing with Over noise Engine in cabin Problem but GM dos not provide records for spare replase & GM replases Secon Hand Spare Parts in New vehicle iam suffering a lot we cannot use this vehicle Gm is a GangTheves
GM is a Dam___________ Gm is tastind the flavour of Consumers Blood in money forme

we should
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Posted by on
DETROIT, MICHIGAN -- I like many other Americans have always purchased American made automobiles, and my family all 30 of us drive GMC's. We have always been Chevy lovers, but my days of driving them are over. My Duramax diesel has been nothing but trouble, Brakes, sensors, seat problems you name it its been in the shop for it, I have even filed for Lemon law on it. GM denies all of it, factory service rep must be paid to lie to thousands of people. I feel sorry for GM, they care more for China and Korea then they do the United States. If you research them you will find that most of their engines are built by Toyota and Honda, they own large percentages of Suzuki, and bought the bankrupt Daewoo in Korea, in hopes to further their goal of getting rid of all the American workers and leave Detroit, and still expect the great people of United States to purchase their vehicles! Did you know that GM makes more $$$ in Africa(Asia) in car sales than they do in the U.S.!

So why are they taking it out on us, the American worker, and saying they have no $$, and crying to the public they are going bankrupt! Bull-s--t! All of their capital is being put into operations off shore! I will buy Toyota next, and I hope that all of Texas reads this and they buy Toyota too! Oh the brakes where supposed to be under warranty for my truck, but they say it was my fault, and its going to be $2400.00 to fix them, my cost, I have 28,000 miles on my truck, there is a plate on the back of your brakes, all disc, and it rusts through, your brakes are gone, no good without this small piece of metal to keep them together, and there is a plate sort of looks like a half moon that is just rusted away, Mechanic tells me this is a common problem, happens all the time, but not GM's fault they use Chinese metal, its not only the toy's now its the cars we drive. General Motors has had so many brake problems in the past that the National Safety board is looking into the problem now after 20 years worth of problems.

My sister bought a 1996 Tahoe, and she still has it because no one will take it in on trade, I thought she was just a very conservative person, and she loves her Tahoe, but all she did was complain about the brakes, and I finally drove it with 160,000 miles on it now it still brakes the way it did when she first drove it she said, no pedal and abs problems all the time, I had no idea they wear that bad I told her, I even took it in to show the Factory service representative, and he said I have seen that Tahoe 15 times in the past along with thousands of others, there is nothing wrong with it.

That did it people I will buy Toyota! Hope this gets to millions before you buy another GM or Chevrolet. Thanks.
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MRM on 08/31/2007:
Have fun... drive a Jeep! But hey, different strokes for different folks.
Anonymous on 08/31/2007:
For your sister, there is a little known recall on the Tahoes regarding the brakes and ABS. This recall only applies to the northern states. What happens is corrosion from road salt corrodes the ABS sensor and activates the ABS system when it should not causing the vehicle not to stop. I don't remember the years that the recall covers but you may want to research it at the NHTSA website. The announcement was in 2005 I believe. Good Luck
Anonymous on 08/31/2007:
“So why are they taking it out on us”

No, they are not taking it out on us, they just make crappy products.

I am sure forums in Africa and/or Asia are posting the same complains.

This is why Toyota is #1 in new car sales (bypassing GM and Ford).
Pomona Guy on 08/31/2007:
Hey, I love my Tahoe which was made in Wisconson in 2004, but with 35% Mexican parts! I think you are exaggerating quite a bit.
old fart on 08/31/2007:
GM and the UAW strike again!
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No Satisfaction
Posted by on
I have a 2006 GMC pickup truck that the warranty has expired, but it has only 35169 miles on it. I took it to the dealer for a transmission oil leak. While the truck was at the dealer they said the righ front wheel bearing was bad and needed replacement. They also said the rear pinion oil seal was leaking in the drive unit. I had them fix the transmission leak and replace the front hub for a fee of $1853.31, I elected to postpone the rear pinion oil seal repair to later. I contacted GM customer service and explained the proplems I had and I thought they should pay for the repairs because I felt they were defective parts. I've never had any of these problems before at 35169 miles. GM has agreed to pay for the pinion oil seal repair, but will not pay for the transmission repair and front wheel bearing. These are all drive train parts. Gm representative said the cost was too high. I am very dissatisfied with GM and I don't plan to buy another GM product in the future, after driving their trucks for 50 years of my life. I thought the cost of the truck was too high at close to $38000.00 dollars too, but I thought I was getting a good product. WRONG!
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werelucky on 12/01/2010:
The company you bought your truck from went out of business. It's not hard to wonder why.
bitten once on 12/04/2010:
File a lawsuit as they still advertise 100,000 mile warranty.but I'M done with them too!
manuel rodriguez on 06/17/2011:
I bought 2 2006 sierra's had an accident and totaled the first on at about 4 months, went back and bought another for about the combined total of 60k and this is falling apart- will never purchase another gm product. OK by the way it went back to the shop 4 or five times with no satifaction should have claim lemon law on it while could have!
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2006 Sierra Pick Up a piece of junk
Posted by on
I own a 2006 GMC SIERRA. The brakes needed replacing at 32000 miles. Right after the warranty expired, I needed to replace the right front wheel bearing, anew u-joint and the drivers side door handle broke. I fixed the bearing and u-joint problem myself. 2 weeks later the rear transfer case was leaking. I took it to the dealer and they checked the truck out. I was looking for help as to why all of this was happening to a truck with 45000 miles. After looking at my truck, they said the door handle would cost 123.11 and the transfer case 150.40. They also said the I-shaft was bad and that would cost 182.45. I complained about how this could happen to a truck with only 45000 miles on it. All anyone would say is that I am sorry! How about a little help instead of I am sorry!! This is my first and last GM product if nothing is done.

May the best car win- It is not a GM.
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Posted on
I'm done with G M C. Before 30,000 miles I REPLACED fuel pressure regulator, fuel pump, window regulator, E-brake assembly including rotted cables, left speaker and had stereo repaired by Delco 3 times and they never fixed it ! I put 1000 miles on it in the last 2 years, I think I put more miles on it behind a tow truck. At 50,000 miles I started dealing with the speed sensor dilemma. They had a recall to fix it, I believe in 06 only in the salt states and all they do is clean the hub Assembly and put zinc lubricant on it to stop corrosion, lasted 6 months. I had the hubs replaced and cleaned many times, also had to replace all the hydraulic brake lines twice. I go through rotors and brake calipers like crazy. at 67,000 miles the transmission went. I take very good care of my vehicles, this truck is in great shape, but I don't drive it much, I took it out today and I lost my breaks again at 67,437 miles, I just put $500.00 in them 4 months ago .
Over all this truck has been a nightmare my friends and family who owns a 99-03 all have had the same problems with the breaks. The dealership didn't help, G M C corporate didn't care [I spent a lot of time dealing with them ] . This vehicle is very dangerous, unreliable from day one .
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jackiedavis87 on 11/20/2010:
heres my review of my GM made piece of crap
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Product quality/warranty
Posted by on
WACO, TEXAS -- In May of 2004, I purchased a new GMC Sierra 4wd estended cab pickup. From the beginning I experienced a loud "klunking" noise from the drive train, and contacted the dealership and the factory for repairs.

Long story short -- GM informed me that they and their engineers determined there was nothing wrong with the vehicle even though there were thousands of comaplaints about this same problem.

I then contacted the BBB AUTO LINE claim division and they inturn got on GM's case to the point GM offered me a settlement. That settlement was an extended warranty for the Transmission/drive line/4WD unit for 100,000miles or until 1 June 2012. Based on the contents of that warranty, I accepted there settlement.

Recently I have experienced problems with the 4WD on my Pick up. Expecting that the problem would be covered, I had a dealer in my town repair the problem, and to my surprise -- GM REFUSED TO HONOR THEIR SETTLEMENT AGREEMENT!!!!

Repeated phone calls to GM referring them to their own settlement agreement has fallen on deaf ears. GM couldn't care less.

My vehicle is now out of the factory warranty peried (36 months/36,000miles), and GM has played the corporate power game with one of there many, many dissatisfied customers.

Even with a valid warranty GM refuses to abide by their terms and conditions....Never again will I purchase a GM vehicle...
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Aerocave on 05/13/2008:
I'm sorry rdmiller, I don't totally buy your "version" of the events. I suspect there is more to the story.
Hugh_Jorgen on 05/13/2008:
You can't just authorize repairs and then send the bill to GM and expect them to just send a check.

I am sure if there is an extended warranty for your truck there is a requirement that you contact them BEFORE any repairs are done so they can determine if the failure is a covered part or not.

Extended warranties have very specific terms and conditions and unless they are followed to the letter they won't pay.
Anonymous on 05/14/2008:
Good post Hugh & Aero, but I can only vote one best answer. OK it's a coin toss, and the winner is .......
DigitalCommando on 05/14/2008:
There's nothing in this review which suggest dishonesty or unknown events. What part of "I had a dealer in my town repair the problem, and to my surprise -- GM REFUSED TO HONOR THEIR SETTLEMENT AGREEMENT!!!!" don't you understand? I have taken vehicles in to several dealerships and the ALL verified warranty coverage with corporate before any work was done. It is not the consumers duty to perform that function when they are at an authorized dealers store. He did not take his vehicle to some 3rd party repair shop, did he?
Aerocave on 05/15/2008:
What I am saying digital is that most components of the 4WD system would be covered under a "normal" powertrain warranty condition...The poster is claiming that GM won't cover or, as he worded "refuses to honor the settlement agreement"--which I'm telling you, I've been in the business almost 20 years and I guarantee you that GM is not going to suddenly "refuse to honor a settlement agreement"--unless there is a legimatate reason to not cover a repair--which is what I suspect is being left out here.
kewdo1 on 08/22/2008:
I'd like to know if anyone else has purchased a vehicle from gm only to have the same vehicle go on sale three days later and not be given a grace period to get the new lower price ??
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