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General Motors Silverado

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Brakes On Chevy Silverado
Posted by Bush on 07/28/2004
SYRACUSE, NEW YORK -- I purchased a new 2500 HD Silverado with heavy duty brake system in 2001 The truck had to be taken to the dealer after 12000 miles because the brakes were pulsating when coming to a stop. The dealer replaced the front rotors and resurfaced the rear rotors under warranty. I have driven the truck an additional 4000 miles and the same problem has returned. On the last day under warranty the truck went in for a brake check to determine the problem. It was determined the rotors were shot. I was told the truck wasn't driven enough. When asked why no one ever gave me a instructions on how often the truck had to be driven to maintain the brakes I was answered by the service representitive; "Look, I'm not going to split hairs with you, the rotors are not warranteed but they're shot. 4000 miles and they're shot, I replied. The service tech's response, "What do you want?" "Do you want GM to make special brakes for the North East?" "Not going to happen!" The truck has 16900 miles and two sets of rotors. Why didn't the salesman tell me about GM brakes when he was selling the truck?
We all know the answer to this! This should be intresting to those Chevy truck buyers in the North East. I know one thing for sure. The next time I look at trucks, the brakes won't work when I pass by the chevy dealers.

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Posted by Anonymous on 2004-07-28:
There are a lot of theories on brake rotor warpage, but I think everyone agrees that heat plays a major part (ever since asbestos material was band from usuage in the pads, with good cause I might add) . We have been experimenting with "crossed drilled rotors" from some aftermarket companies with alot of success. The problem is not only with GM but all manufacturers to some degree or another. Since your stuck getting new rotors anyway it may be worth the investment to get the crossed drilled rotors, oddly enough I see My 3 Cents offers links to some of these suppliers. Good Luck.
Posted by Rhino8 on 2004-08-18:
My company has six Chevrolet 3500 pickups including one 2000, and one 2001. (The others are 1997,1998 and 99) We also have the same problem with the 2000 and the 2001. Both have had new front rotors twice and the problem returns after a few thousand miles. The older GMs are still on the original rotors except for the '97 that were replaced for the first time last month. All of these trucks are commercial vehicles and get many miles put on them on a daily basis by many different drivers. But the two newer trucks seem to continuously develop this "pulsating" problem. I spoke with several shops and the dealer, some of them think that it is the ABS that is to blame. You may ask about that at your next brake service visit. I know I am.
Posted by Phillymaw on 2007-08-23:
Well it isn't just Chevrolet trucks with a brake problem. I have a 2002 Malibu and I am facing replacement of left front rotor for the 3rd time. If the dealership would have just said it was defective, GM would have replaced it. They wouldn't. I have had to replace pads approximately every 3,000 to 8,000 miles. The last time I took the car to someone other than dealership and asked for the BEST pads they sold and they lasted almost 2 yrs. As far as I am concerned GM should do a recall on there brake systems.
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2002 Chevrolet Silverado
Posted by Freddy on 11/03/2003
CALIFORNIA -- After reading other problems and concerns regarding engine knock/excessive oil consumption/pinging noises on my 2002 Chevrolet Silverado 5.3, does this mean I'm not crazy?!!What a pain in the butt this has been, and the fact that they know all about this really gets to me more.They see me coming at the dealership and keep giving me that "are you serious It still does that?" look . Forget about the 1-800 phone# now, they lied to me, told me there is nothing wrong with my truck and rescinded an extended warranty they were going to give me.They have de-carboned the engine 3 times,they say the oil leaks through the pcv valve replaced 2 times.The pinging stopped for 3 weeks but came back and the 1-800GM person says to call the BBB.Anyone else?
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Posted by Anonymous on 2003-11-21:
Posted by Anonymous on 2003-11-23:
I have a 2000 silverado z71 with the 5.3L and have the same noise. I went to the dealer and had them check. they stated this was a normal noise. When asked why it just started they said it was just bad gas. yeah right. I also want to know if anyone else is having a problem with rust on the bottom of their doors. I do, but it is not caused by my neglect. I wash and wax and polish my truck at least once a week and if it has salt on it I was that off at once. I contacted gm on this problem and was told since it was still under warranty to take it to my local dealer and it would be "fixed". I did as they said and took my truck in. To make a long story short, three days later rust was back. I then took my truck to several other body shops who stated the only way to fix the problem was to put new doors on the vehicle. I then contacted gm and informed them of this. that was in june of 2003. gm keeps giving me the run around and will not replace the doors or extend the warranty on the rust problem. they stated for me to also call the bbb. A big waste of time. I was all set to go to arbitration, but then was informed by bbb that no mater the out come they could not tell gm how to fix my vehicle. And by the way if you did not already know, bbb is paid for by gm. save yourself time and headaches, if you have a lemon law, lemon law it. or sell it and by a dodge, that is my plan.
Posted by gail53202 on 2003-12-30:
I have a 2002 Tahoe that has a steering box knock. It has been services several times prior to the extended warranty kicking in. Now they say that the box needs to be lubed. Nowhere in the manual does it indicate that it needs lubing. We contacted GM and got the run around stating that it does not hamper the function of the steering.
I have also just picked up my 2002 Silverado HD 2500 from the dealer for trasmission repairs (3rd time). I also had them listen for the knocking noise which sounds like wrist pin slap. They told me it was because the short skirts on the pistons and excessive carbon build up. I was told the GM would not fix it as they say it does not hurt performance. The service manager told me that he has multiple vehicles with the same problems that my Tahoe and Silverado have. He advised pursuing GM with the BBB.
Posted by Anonymous on 2004-01-05:
Here here! We have a 2001 Chevy Silverado that didn't start the "piston slap" noise until it reached 12,000 miles. It is just now beginning to get close to warranty expiration and we've taken it in MANY times, only to be told it was normal. GM offers extended warranty, but that doesn't help resale value when it sounds like a hunk of junk when it's running. We are looking for an attorney now. On top of that, we have a 2002 SS Camaro that sounds worse than the truck with only 8,000 miles on it. Sheesh!
Posted by mebatmanunot on 2004-02-08:
Reading all the stories about pistonslap and how GM considers it absolutely normal makes me want to 3j7&%#,... The only thing to do is find a lemon law attorney and file suit. This country is loaded with attorneys that will take almost free of charge. Class action is a losing way to go. the only way to hurt GM is for everyone to stop complaining and gather up all your documents them call a lawyer.If you really want to know how low GM gets in court go to www.gmcourtdocuments.com and you can read for weaks. Trail for GM is coming up in April and we will pounce on GM with INDUSTRIAL STRENGTH. Now go for it....
Posted by debbie.haynes on 2004-02-09:
Same here, This problem is more prominment than you believe. Have Silverado 2500 HD 2001 with same problem. Scared it will not last or gives up in mountains pulling my trailer. I just retired and do not need this!
Noel H. Haynes
Posted by HK on 2004-04-09:
In regards to the engine knock on the 5.3 I have a 2002 Avalanche. This probem started prior to the vehicle reaching 20,000 miles. I have now taken this vehicle into the dealership 5 times for the engine knock problem as well as excessive oil consumption. After leaving the truck overnight I get the same response. Yes, the motor knocks but GM says there is no damage being done by whatever is causing this problem. The oil consumption problem was addressed by installing a CVV. After 2,000 miles I have had the sudden losss of oil happen again. I have talked to several mechanics at different dealerships and they even have different ideas on what the problem is. Some say bad parts from Mexico others say carbon buildup and on and on... I contacted Chevrolet and there effort to deal with the problem is to issue a 100,000 warranty on the motor, but not to fix the problem. I have lost all faith in the Chevrolet Truck line because of this and will take my business elsewhere. I can no longer depend on this vehicle to provide safe travel for my family. If anyone knows of an attorney handling problems like this in Oklahoma please e-mail me at tulsamanagement@msn.com. This type of corporate abuse must be checked. I would welcome hearing on any other ways to get GM to fix this problem. I am going through the BBB process now as well.
Posted by dcook on 2004-07-18:
I just want to let you know that i also had a similar problem. It was ignored by the dealership. NOW, i have a hole in my piston and have to spend $5,000 on a whole new engine. Who's to say that this engine won't have the same problem?
Posted by knock knock on 2005-03-14:
Hi there, I want to be added to the list of consumers that have purchased a GM vehicle that have an engine knock, my truck is a 2002 Chevy Silverado 1500 4WD Ext cab VIN# is 2GCEK19T721381744….. I have been to the dealer about this and he says it is normal, he suggest a decarbonization process which is going to cost me $150.00 and an over night stay for my truck, I don’t want to do this but I feel I should if I want to preserve the life of my engine, if you have the time could you please inform me of my rights as a consumer and what I can do to get this problem fixed with GM. Thankyou.
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2000 Silverado Intake Manifold Gasget
Posted by Rstewart51 on 05/10/2006
ALBUQUERQUE, NEW MEXICO -- Monday I started my 2000 Silverado to discover that my engine was idling rough. I immedialely drove to the dealership and left it. I received a phone call a few hours later letting me know I had major problems.

I would need a new #6 fuel injector $340. Rebalance the spray across the rest of the injectors. Total cost $800.

Although they informed me that due to the failed Intake manifold gasget -- which caused the problem -- the gasket would also need to be replaced. $1000.

Along with that I would need a new fuel filter, anitifreeze and oil because anitfreeze had entered the engine block -- along with a water pump that was beginning to leak along with transmission service due to the anitfreeze.

Grand total $2,501.58. I purchased an extended warranty at purchase time $1500. -- Guess what? It had expired about a month before.

I contacted GM to complain that an intake manifold gasket really should have a longer life than 71,000 or 5 years.

They disagreed. The dealer informed me that he got at least 3 or 4 cars a day in that required the same repair. A Google internet search revealed that GM has been having this intake gasket problem since 1999 and probably didn't fix it until 2004.

To say the least this is the last GM car I will ever purchase. I have never bought a foreign car. I have no other choice but to change my ways.
They would NOT do anything for me.
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Posted by Anonymous on 2006-05-10:
for your information


"Auto dealer's are in the business of selling new cars not repairing them" Try and find an indie repair from that BBB website check their feedback rating them go to them. Save yourself the heartaches.
Posted by Anonymous on 2006-05-11:
That is pretty rough. I had a problem like that on my brother's '96 Camaro, where the head gasket blew and let water get into the oil at 100K miles. I don't know who is designing these engines, but they surely are doing a bad job. My old '86 300ZX never needed any big engine work, even at 150K miles! GM will surely be out of business if they cannot improve reliability.
Posted by Texmommie on 2006-05-30:
I feel your pain with our 2000 silverado...expect to have more repairs down the road and even repairs that may/may not correct the problems!
Posted by CaptainSpaulding on 2006-09-29:
Almost EVERY General Motors 3.1 and 3.8 Liter V6 engine made between 1997 and 2002 used a defective intake manifold gasket. GM knew about the problem early on, but decided not to do anything about it. They felt that it would be cheaper to deny the problem and screw their customers (by making them pay for the repairs) than to issue a recall that would cost the company tens of millions of dollars! Great company, huh? No wonder they are teetering on the edge of bankruptcy! Only a FOOL would buy a General Motors car!
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GM Does Not Care
Posted by Chevyrustylemon on 05/05/2009
I bought a brand new Chevy truck in Jan of 2009, the truck is already rusted, I was told by GM that it is normal for a brand new truck to rust. The brakes have gone out on it more then once. GM even made me drive it back to the dealership knowing that the brakes were not working right which sent me in the ditch. Then while driving the truck it stalled and I had no power what so ever, the window was half way down and it started to rain. My car had lots and lots of water in it. GM executive office told me it was my fault because I put the window down and all the flooded parts were up to me to replace. I didn't know it was an upgrade to get one that goes down then BACK UP. I was left in the middle of the road with no lights, flashers nothing while it was pouring down rain in a very large city Houston to be exact.

I have asked GM to buy back the truck more then once and they keep saying no. I have tried even calling Mr. Wagners office still cant get them to do anything about buying back the truck or at least replacing it.

Don't buy anything GM unless you want to deal with this.

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Posted by Soaring Consumer on 2009-05-05:
This vehicle needs to be lemon lawed.

Here is more information about the Lemon Law:
Posted by Anonymous on 2009-05-05:
Now thats quality...

good luck!
Posted by Anonymous on 2009-05-05:
GM should give the OP a choice...a replacement truck. Or, 1,250,000 shares of its stock.
Posted by ok4now on 2009-06-23:
Maybe this is why GM went bankrupt. Don't you feel better now knowing your tax dollars were used to bail them out so they could sell you an inferior piece of junk??? DISGRACEFUL!! Better yet let Obama know. He promised that the U.S. Government would back all the warranty work on bankrupt U.S. auto companies. Good Luck!!
Posted by P.T.Barnum's walking advertisment on 2009-07-12:
GM did go bankrupt---Guess what ?----Obama now owns 60 some percent of GM ! Do you suspect that he will help you when your GM vehicle takes a CR-P ?----He should,you put him in office ! He represents you---doesn't he ?
YES--another feather in OBAMA'S cap !

??? VOTE OBAMA ???
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2007 Chevy Silverado
Posted by Febecoon on 11/24/2007
JACKSONVILLE, FLORIDA -- My husband bought me a 2007 1500 Silverado in June 2007 so I would have a safe truck to drive. Well let me tell you by no means is this truck safe. Had it for 2 months and the front fender shifted backward and jammed the front door so as not to open. Took back to Chevy, got it fixed and repainted - new truck. Then the a/c unit started making a flapping noise sounded like bb's coming through the dash. Took it back and the dealer told us that GM knows of this problem but no fix at this time. Then the plastic lug nuts started falling off the truck again back to Chevy and again found out GM has known of this problem since 2005. When moisture gets on lugs they swell and do not return to original state which makes them larger than the threads and they release.

I bet by now you think this is all well no, windows seals have risen up off the body of the truck and are allowing sand and debris to collect in the track which has scratched the glass and makes a terrible squealing noise when rolled up and down, again back to Chevy cleaned channels only for it to start again in a couple of weeks. Not all yet folks. Computer clock now jumps time at will one minute its 10 o'clock then its 10:45 then its 1:22. Now my seat belt sensor stopped working most of the time some times it works some times it doesn't,oh and lets not forget the cargo light that has never worked. Only had this truck for almost 5 months.Contacted dealer and GM about all these problems and repair attempts and no fix has been done on any of them,all problems still exist today.

I want GM to take by their safe truck and give it to one of their wives to drive for a couple of months. We have bought $20,000.00 Of unsafe junk in my opinion.
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Posted by tnchuck100 on 2007-11-24:
I'm usually not this critical of a review. But based on this and your previous review you should not be purchasing or operating motor vehicles.
Posted by febecoon on 2007-11-26:
Chuck I'm sorry you feel this way about me to start condeming me, but you know one day I hope you pay for a new vehicle and then weeks later your A/C unit sounds like rocks coming through the dash so loud that you have to keep turning up the radio to drown it out,or roll down your window to hear a loud sweeling noise, only to roll it back up later and see massive cuts in your glass,Oh and lets not forget the lug nuts I sure hope you aren't following me when they release and hit your vehicle going down the road to which one has already fallen off.To Jay no safety HUH if you think a lug hitting your windshield at 60 miles an hour is not a safety issue Sorry-As far as fixing it and sending the bill to GM think again there is NO FIX for the A/C Unit according to General Motors at this time,the lug nuts General Motors has been working on this problem since 2005 but the consumer was not told of these problems,I am so happy we bought a truck that the fender shifted jammed the front door and they had to repair it and Paint a new truck with only 1000+ miles on it.I'm sure you would speak different if this happened to you.Oh and by the way I'm not mad I'm very dissappointed in No one telling us the truth of all these know problems by GM before hand, Oh forgot its been in the shop 5 times so far and due to go back again in Dec.requested by GM so gee they must know there are problems with this truck.Lugs,Windows,A/C Compressor,On board computer,Seat Belt,Cargo Light doesn't work all have been in shop for repair but at this time no fix.
Posted by febecoon on 2007-11-26:
Jay D if I take this to another repair shop other than the dealership Warranty is Void for any other repairs that may occur.
Posted by Anonymous on 2007-11-26:
Febecoon, I no what you are talking about and I personally go with Toyota’s because at least they are made in America and they are better cars and trucks then the so called Big Three are making these days and most of there stuff is made in other countries so they can get cheap labor then sell it back to us at a hirer price. By doing this we also get cheaper products at higher prices.
What GM thinks of you and America.

“But as important as it could be for GM's future, PATAC's growing success says even more about the evolution of globalization and the role rising nations, especially China, will play. Americans have become comfortable with the notion that call centers will be staffed in India, software programs coded in Russia, and car parts manufactured in China. Ultimately, outsourcing is accepted because, while it sometimes takes work out of this country, it's generally in service of low-value commodity products. In the end, that means lower prices for companies and consumers.”

Posted by febecoon on 2007-11-26:
Lidman-Thank you for the advice, you are correct in what you said,I think the next if any truck we buy, we are going to look at the Tundra its a nice looking truck but don't know anything about it.We have to have a truck with alot of butt behind it we pull horses and cattle around as well as haul animal feed and hay.Its just dissappointing to buy and pay so much for something that has so many problems and GM won't stand behind their products anymore.This is the first new truck we have bought since our last one in 1996,so its not like we change trucks alot, we have to buy ones that last.The 96 1 ton is still going strong but has a 454 Vortec and the price of gas kills us for that one.
Posted by Aerocave on 2007-11-27:
Unless I was mistaken, I think the Tundra was just recalled. Febecoon, to say that GM will not stand behind their products anymore is simply not true. Anytime you buy a machine that is built by man (and robot) there is a chance that things may go wrong--no matter if it is a GM, Ford, Toyota, etc...and unfortunately, the domestic manufacturers get the headlines when they have a recall, while the Toyotas and the Hondas get the fine print when they recall 500,000 vehicles...and even more unfortunate is that the general public buys in and believes all the overstated facts. GM is building some of the best vehicles ever...yes, some will still have problems...but as GM's quality is improving, Toyota's is slipping--but you still have people like Lidman who are living in the past.
Posted by febecoon on 2007-11-30:
Aerocave there is a lot of truth in what you have said, it just so happens I had to get one of the vehicles with these problems, if I had alot of money maybe it wouldn't bother me so much just trade it in and get another but I don't.We have always driven Chevy's and only had minor things go wrong but this year's truck is in disaray with all its problems, we have tried for months working with Chevy to get the problems fixed, it goes into the shop and comes back out with the same issues all I ever get is No fix at this time or a greasy window seal that really collects dirt or the best of all if it happens again bring it back again.I'm tired of returning the truck to the repair shop again and again, it has an appointment Monday again for the same + new problems now the seat belt sensor has stopped working this will be the 5th time for the same problems.Been tring to work with GM for a solution and they did come back with an offer to us,their offer was Free Oil changes for a year,haven't a clue how this addresses all the issues and was insulted and hurt why they would offer something so stupid.All I want is a reliable truck.I do realize that perfection is for God's work but excellence is our's.I really need some advice People and I don't mean sarcastic remakes like some have thrown at me.
Posted by febecoon on 2008-04-20:
I Just wanted to leave an update on my 2007 Chevy Silverado,After my last post the truck started leaking from the bottom of the windows and flooded the floor mats and mildewed all the padding,I gave Chevy one one chance to fix, the Gm rep. came and looked at the truck and deemed it a Lemon, he apologized and said sometimes things slip through the cracks without proper inspection,took the truck and now all is well.They sent us a letter telling us the truck was unrepairable and was sent for dismantling for parts only.So my message to anyone that has a problem like this one don't give up,if you have been wronged.Thanks to everone that gave me support in this issue and for the ones that wanted to blame me for things beyond my control, I hope one day you experience the same rude remarks that you bestoed on me.
Posted by Johe on 2008-05-30:
I am all agreed with you. GM, Dodge, Chrysler and Ford all piece of junk. I am filling the BBB.com on Chevrolet my self.
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Faulty GM Automatic Transmission
Posted by Akhunter on 03/23/2007
ANCHORAGE, ALASKA -- I own a 2002 Chevy Silverado 2500 HD truck with a stock GM automatic transmission. I bought the truck new and it currently has only 29300 miles on it. At the time of purchase I added an extended 1 year warrenty ( 5 year/50,000 mile )for $1,000.00. The truck performed well for about 21,000 miles, then the transmission started acting up. Now the transmission builds-up to many RPM's before shifting. The transmission also sporatically shifts hard, makes a loud clunking sound and causes the vehicle to shudder. I have taken the vehicle to the dealership twice for this problem. Both times the service manager has commented that there is absolutely no observed problem with the transmission. But, the transmission problem still exists. I have heard from other GM truck owners that the problem might be the Tow / Haul Switch fooling the computer into thinking that the vehicle is in Tow/ Haul mode fulltime. As I see it - I gave GM $1,000.00 for nothing, as GM has failed to honor repairs on the extended warrenty. Now I am forced to pay a transmission repair shop $1,300.00 to fix the transmission problems. Once the transmission is repaired, I am selling the truck. I will never again purchase another GM produced vehice, further more I will never again purchase any vehicle from a ( Lithia ) owned or operated dealership.
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Posted by steelaustin on 2008-05-13:
Hey This same thing happened to me with my 2006 Chevy Uplander I brought the van to a service tech and he to said that there was no problem he even test drove it with me in the vehicle three times. However with the problem still persisting i kept coming back telling them there was something wrong. Eventually the tranny cut out completely leaving me in the middle of a city highway during rush hour. Then the mechanics couldn't argue and they "fixed" charging me 3000$ then drove it out of the parking lot and it began to act up again. so i took it back to the mechanic and they said there was nothing wrong again several times. me knowing what would happen finally decided to leave the van at the shop so the mechanic could test it in the morning when it was cold. He then called me up admitting that there was something wrong. so he took another week to "fix" it but again i drive out of the lot and ... its acting up again. now im stuck in a rut because if have three more years on the lease.
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noisy, rattling, engine
Posted by Nitehawk on 10/15/2004
SOUTH CAROLINA -- I have a 2003 chev silverado z71 with 5.3 engine. I now have app 27k miles. Truck has been pampered. For last 20k miles, frequently when I crank it up first thing in the morning, the engine sounds like it is coming apart. Initially, dealers service dept said they could work on engine, then, stated GM says engine is ok and the noise is normal. No way. I've owned too many cars and trucks to believe this. I am getting close to 3yr/36k mile warranty. I have no doubt I will have engine problems before long. It's a case of a little person trying to go up against the big company and I can't get anywhere with this problem, until the engine goes and I have to pay.
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Posted by Truth on 2004-10-15:
Well so much for the rock saying! I would find an independent mechanic and get them to really check it out. Then you may get the real story.
Posted by 1hung2lo on 2004-10-15:
some pundants would say let a quart and a half of oil leak onto your driveway and consider it normal! right Dealer?
Posted by Anonymous on 2004-10-19:
Wrong wannabe
Posted by Anonymous on 2004-10-19:
Two questions: How long does this noise last? and what weight motor oil are you using?
Posted by countryboy_93042 on 2005-02-03:
i have the same problems with my 2004 silverado and they keep telling me the same thing. its been to 4 different dealerships and they keep telling me its normal. i just know im going to have engine trouble on mile 36,001. right now its only got 16k on it. my e mail is horner_aaron@yahoo.com. please let me know if you find out anything about this problem. hope you get someresolution. i know i havent and it has not been from lack of trying.
Posted by cdeakins on 2005-07-20:
It is called Piston Slap. The problem is there is to much clearance between the piston skirt and cylinder walls. It can cause loss of compression and oil consumption. I have a 2002 1500 with 30K and it sounds horrible especially when it is cold. Buyer Beware!
Posted by shooter on 2006-03-02:
I have a 2004, 1500 with a 5.3 as well I too have a little noise at first not all the time but some of the time. However I installed some after market parts to get more power, I have 55,000 miles on it and it will rev 6000 RPM and just over a 1/4 mile at 123 MPH and it's my daily driver. My remark to those worried about hitting 36000 miles for warrenty issues is that you should have got the extended plan with a $100 deductible, am I concerned if the engine goes no way $100 gets me new one thats thinking ahead.
Posted by spasticdog on 2006-05-17:
Drain your oil.Run engine till it locks up and pour oil back in then they will fix it and shooter you are full of bull**** about your truck running 123mph in 1/4 mile.GET REAL!!!Go lie somewhere else!
Posted by L LABAHN on 2012-03-10:
Had a 2000 Silverado. I am also a mechanic. At 20K miles my 5.3 started with the cold start knock like most 5.3 engines. GM says it is "normal" and not harmful. Well it is not normal or all engines would do it. But, even though I considered tearing mine down and seeing what was going on I figured I would see how far it would go. In cold weather I would let it warm up a minute or two before driving off. I just sold the truck with 140K on it and replaced it with a 2500 HD silverado LTZ.
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GM unloyal to customer regarding GM Loyalty $1000 Incentive
Posted by Mgavett on 01/15/2008
ROSEVILLE, MINNESOTA -- I recently bought a Chevrolet Silverado 2500HD Crew Cab LTZ Duramax 6.6L Diesel $52K MSRP (nice truck) and was promised by the Chevrolet Dealer that if incentives changed they would re-write the paperwork to obtain the incentives if they favored the customer. Well one week after the purchase the incentives did change and the dealer did not notify us. We found out a couple days after the new incentives changed and asked the dealer for the promised re-write to obtain the $1000 rebate. Well you already guessed the dealer cannot do this and when I filed a complaint with GM, spent the day transferring around and calling back they finally contacted the dealer; same person I did and regurgitated the same story verbatim that the sales manager told me. Basically I'm requesting something far fetched and not obtainable and a week is unreasonable. He did mention he wanted to retain me as a customer (which we asked to buy a second vehicle 5 minutes after buying this one). How ever they cannot do anything regarding the lie the internet sales manager told us regarding the incentive change.

GM is absolutely crap when it comes to supporting the customer. While the agent took the complaint he stated GM will look into the matter and send a letter stating the same response "they cannot do anything since it was the dealers issue". I asked for a GM regional manager to contact me and he checked with his supervisor who denied the request since it was not mechanical in nature. When asked he could not tell me the supervisors name or ID. Way to hide I wish I could do that at my job. If anyone had the same situation and has any advise I would love to hear from you.

I am absolutely in dismay that GM calls this a "loyalty" rebate (we own 2 qualifying vehicles) yet they will not help get the rebate paid to the customer. Heck If the dealer did inform us of the new incentive we could have turned around and returned the vehicle. We probly made a mistake buying and paying in full (no loan). A loan might have given a little more leverage who knows? GM can rest assured if we do not get a favorable resolution to this GM loyalty BS we 'WILL NOT BUY ANOTHER GM PRODUCT'. We are not feeling the loyalty back from GM. Please comment (useful comments only please) we are in enough pain dealing with this crappy dealership.

Someone out there has to have a suggestion that could help. BBB? Small Claims court?? What??? GM was no help.

Best Regards,

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Posted by Hugh_Jorgen on 2008-01-16:
Why are you blaming GM? It seems like your beef should be with one individual at the dealership that lied to you. If you have proof of his lie, you are going to have better luck getting your $1000 from the dealership than from GM. It was their employee that lied, make them pay you the $$. Good luck.
Posted by jktshff1 on 2008-01-16:
what they said.
Posted by spiderman2 on 2008-01-16:
"If the dealer did inform us of the new incentive we could have turned around and returned the vehicle." I don't think that auto dealers allow returns, with or without a receipt! Now, will someone remind me again what it was the P.T. Barnum said?
Posted by BobJohn on 2008-01-16:
Right spiderman, you can't return a vehicle, there is no 'cooling off' period when the customer walks into a store, that normally only applies to door-to-door sales. I'm always curious why someone would need a $52,000 BIG truck - only three reasons I can think of - heavy duty work, towing a large trailer of some kind, and/or want high fuel costs (even with a diesel).
Posted by Slimjim on 2008-01-16:
I have to agree with the others. You're leaning all over GM to make good on something the dealer promised, which isn't even the story GM is getting from them. You need to focus you're attention on the dealer and I'm not sure there is even much with them you can do. The BBB wouldn't hurt, but it's low impact.
Posted by Hugh_Jorgen on 2008-01-16:
Spiderman - to answer your question, the saying PT Barnum is most famous for is "you can't bring stuff back to Target unless you have a receipt....". Quite a visionary he was.
Posted by grandma005 on 2008-01-16:
A deal is a deal. You can not buy something one week and expect to get next weeks sales price. A dealer will tell you anything to get you to buy. Unless you made him put it in writing you are out of luck. Always get any promises in writing. You can not trust car dealerships.
Posted by Anonymous on 2008-01-16:
The promise they made was too general. You should have dealt with Specific Motors.
Posted by mgavett on 2008-01-16:
OUCH - you guys are brutle. GM is not off the hook since they are the ones that instigate the incentives. Yes I am pursuing the dealer for the $1000. Since they get the marketing monies from GM this was an accepted statement made from the dealer (Internet Sales Manager). By the way this exact scenario of the purchase being made and the dealer calling the customer back in when the incentive changed did happen right here in my back yard to a friend so it is possible for a dealer to be honest and work with the customer. As for return in Minnesota there is a 3 day window that allows for returns of major purchases and many dealers offer a few hundred mile several day policy that accomodates this change of mind (with receipt of coarse). Again thanks for the requested "SERIOUS COMMENTS ONLY" you guys appearently can't read when your taking shots like this (go to an investment seminar if you want low IQ's and keep your comments to yourself). To those who made serious comments - Thank you.

It sounds like if a manufacture offers a store rebate a majority of you don't think they should be held accountable?

FYI - GM admitted they have had many calls similar to this one and has an arbitration process in place with split out comes. They transfered me to a department that handles these types of issues and will be following up after an internal review.
Posted by GTB on 2008-01-16:
Well there must be exceptions to the return policy. I bought a "new" Buick from the dealership in Livonia, Mi it had 165 miles on it but was new, as a GM employee I got my new vehicle discount. Then when I get home and go through the owners manual, I see someone else's name written in the book but someone tried to "white out" it. Then when I took the vehicle in for service the first time, the work order had the persons name on it which was in the owners manuel. So I called the manager and it said, no you are a long time customer we would never sell you a vehicle that was used, but on this occasion an older gentleman,82, bought it and his kids made him bring it back because it was loaded with lots of stuff the older gentleman did not need, so as a favor to him they took it back. Oh on the work order on that first visit, it showed that he had taken the vehicle in for warrenty work on the brakes and for body work. Go figure.
Posted by mgavett on 2008-01-16:
GTB thank you for sharing your experience. There are many times over that exceptions are made to ever rule. That is why I am furious with GM right now. The idea that one week is a long time that one should never even pursue the idea of what the sales person or GM marketing offers is just wrong in our opinion. I can sympathize with your finding out the vehicle was returned and sold as new. These practices and lies have got to be brought to the table and dealt with hurray for my3cents.com... Additional note to this story the dealer has the truck listed as 2 wheel drive and will not change the typo in their system so every service receipt will reference the 2WD some customer service! Finance guy said it was just a typo on his paper work - NOT!

Best regards,
Posted by Hugh_Jorgen on 2008-01-16:
You want only serious comments - OK - here is one. There is no three day right of return on a car purchase in Minnesota. Since you will doubt me, here's the link -

So as someone pointed out, once your deal was done, it was done. You can continue to blame GM, but it was your dealer that made unrealistic promises that he either couldn't or wouldn't live up to.
Posted by nstigator39 on 2008-01-16:
Yeah, you are correct it is the dealer and not GM, however I would give GM a call. The number is in the back of the owners manual. Probably won't get any help but will give you a chance to sound off again.
Posted by Aerocave on 2008-01-17:
Here is my "serious comment:"
You have to understand how rebates work with the dealer. When you take delivery of any new vehicle where the dealer is extending any type of incentive to the customer, the dealership applys (by using an incentive code) for each rebate. In order to be paid for each incentive being applied, the vehicle being purchased must obviously qualify for the rebate and the delivery date must be within the program dates. The programs/ rebates you took delivery under ended January 2. New rebates came out on January 3, including the Loyalty program. For a dealer to "rewrite the paperwork," they would have to:
#1 Change all dates, including state paperwork
#2 Reverse the sale to GM and re-deliver using a date within the NEW program parameters.
#3 If financed, the bank contract, if already sent, will now be delayed
#4 Hope that the "red flags" do not come up at GM, as technically this is violation of the dealership franchise agreement

If you see what I am saying, a day or two later...ok...but a week? I'm sorry if the internet salesperson told you something differently...but you are simply asking the dealership to do something which is really not legal and is a paperwork nightmare. Also, I really do not think taking advantage of the Loyalty program would really save you anything because the rebates at the end of the year (through Jan 2) were extremely favorable. Its not like you would just get "an extra $1000" on top of the rebates you were already given...Which sounds like, to me anyway, that is what you are thinking...

I also have to address GTB on his comment on return policys with his Buick. The situation like that has happened to our dealership before, and, depending on the customer and the overall situation, I have made the same decision to take the car back (if was a day or two later) Whats the big deal? The car had 165 miles on it, you are still the original owner (You cannot apply for GMS on a previously titled vehicle), and it was the right thing to do. I'll be honest with you, at the price you are able to buy new vehicles for (GMS), I would not be complaining.
Posted by mgavett on 2008-01-17:
Aerocave, sounds like you might work in a dealership as you have all of the details we have found since starting this complaint. Question: why would the sales manager even say he would re-write the papaer work if it were not possible? (lie #1) We did not finance, paid in full. The rebates from the end of the year were slightly higher but bottom line would be $800 back to the customer if they do what they said they could. We did call GM and they are going to do an internal review based on the complaint. Hugh_Jorgen, I stand corrected Minnesota does not have a three day return this is so common amongst other dealers that we thought it was.

Bottom line: we don't care who, what or why but the facts are we were lied to on a GM product and incentive policy from an authorized GM dealer(franchise) who is representing GM so both GM and the dealer are going to be involved. Does the truck work-yes, is it a nice vehicle-yes, do we want the maximum rebate amount as promised by the Dealer/GM representatation-YES. That's the complaint

Why wouldn't GM corporate when asked, have a regional supervisor contact us? That's lame but that's not the issue here.
Posted by Aerocave on 2008-01-17:
Whether they want to hold up to a promise that was supposedly made to you is up to the dealership and their reputation...obviously you had the thought in your mind that if the rebates changed you would be refunded the difference, if favorable. My only question would be was this because you knew the rebates were ending and you expressed concern about a "possible better deal" and, in order to write up the sale, this agreement was made? We have customers express that concern to us at times, but the only time I would make that kind of a deal would be if it was the last day of the program...For example, I would have customer sign the papers dated 1/2/08...but not deliver the vehicle to GM or process anything until 1/3/08 (once new programs are known. I honestly do not know of any dealer that would make such an agreement knowing that they may have to reverse the deal a week or two later. I am not saying the agreement was not made with you, I just think you are pursuing the wrong channels...GM is not going to help you...and honestly, I don't think they should. The only possible recourse you have is to meet with the General Manager of the Dealership, plead your case, and hope that they will want to make a bad situation right. Good Luck to you! And good choice on your new Chevy!
Posted by mgavett on 2008-01-17:
Aerocave - you hit the nail right on the head. The program was ending 1/2/08 and we had a friend that had the same situation new rebates offered. Only in our friends case the dealer came back to them and re-wrote the paper work. This exactly why we expressed concern at the end of the program. We actually signed & delivered on 1/4/08 and the new rebates came out on 1/8/08 that would put $800 back into our pocket. We are pursuing the dealership and have file BBB along with a letter to the parent corporation over seeing the dealership in hopes someone will step up and help. YES - the sales manager did in- fact misrepresent the re-writing possibly with no intention of it ever changing to the better but he did make this commitment to me & my wife. We have asked that they at least make good even if it is intangible like oil changes or service work but at least make good. Last but not least we will pursue leagal action possibly small claims. We are just angry about being lied to. If they held the paper work a few days as some dealers do all would have been fine they even admitted the would have done the re-write so it is not unrealistic for them to do what they said. Thank you for you comments and we do like the truck but service just found a seal leaking on the output shaft and no part numbers or parts available yet so we hope this gets corrected quickly. Did you say you work at a dealership??

Best Regards,
Posted by Aerocave on 2008-01-18:
mgavett: click on my name and you will see my "history."
Posted by mgavett on 2008-01-18:
Aerocave - Wish I could have done business with your place sounds like a great experience unlike ours. Thanks for your comments and any other would be greatly appreciated. Update - met with the dealer to get the plates and they were hot to resign papers to correct an issue with the vehicle being lsited as a 2WD instead of a 4WD. I can only guess someone received the BBB complaint since that detail was in there. They were not concerned with this detail when I called and asked them to make the correction or when we initially signed the papers the finace manager said it was just s typo it happens all the time. My guess is they have low ethics and would say just about anything to make the sale. In your opinion are there any other options we missed besides a court appearance? Is small claims effective in matters like this? Thanks for your comments.
Posted by Aerocave on 2008-01-18:
In matters like this, small claims court may really not be effective, as this appears to me that this was a verbal agreement with you and the salesperson/manager at the time the vehicle was "written up." If something is documented, such as a repair bill, invoice, etc...then you may have something to pursue in small claims court. I still say that I would attempt to contact the Owner/GM of the dealership and meet with him/her IN PERSON. If it is a large "dealer group" you may not be able to talk with the owner, however in those types of settings the GM (General Manager) has as much authority (for the most part) as the owner. I would reiterate the events exactly in precise language (do not swear) and remain firm but calm. Do not pull out the "lawyer card" TV stations, "We will tell all our friends" etc....some customers think that this will give them leverage, but lawyers, TV stations, and friends are not going to get you your money. As I stated in a previous posting, if the dealership is even somewhat reputable and your "side of the story" seems legitimate, I really don't think they will risk a tainted reputation for $800. Good luck to you.
Posted by El Duderino on 2008-06-22:
I work for GM. As far as incentives go, they are available at the time the veh was purchased. If the dlr said something to you about possibly getting future incentives, that's an issue with the dlr. They are owned and operated independently of General Motors. All we in customer assistance can do on that kind of concern is document it and make the dlr aware of it.
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Long ordeal to get reimbursed for repairs for recall
Posted by Money48maker19 on 09/26/2011
In July, I received a recall notice for my 2005 Silverado regarding the possibility of the relay resistor module or wiring connector overheating and HVAC blower may not function correctly. I had paid to have this item repaired in June 2010. So when I tried to get reimbursed, I needed to have the actual credit card receipt in order to get reimbursed. I have the actual work order form (with paid in full with credit card signed by GM dealership rep), I have a copy of my credit card monthly bill, showing I paid the bill, I have my bank statement showing the money was removed from my back account to pay for the repair.....but GM will not honor any of these because they will only honor the actual credit card receipt.....I am sure I am not the only one out there who shreds the credit card receipt when it clears the bill and I keep the actual work order form which shows the repairs done and how it was paid. I feel GM is just doing all it can to not pay for this. There is even a stipulation that if the condition occurs on your truck within 10 years of the date of original purchase or 150,000 miles which ever occurs first, then the condition will be repaired at no cost. I was wondering if anyone else has had this problem....
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User Replies:Close comments

Posted by Slimjim on 2011-09-26:
Most credit cards offer online access and reporting to their cardholders. Assuming yours does, you can sign up for it, log in, and then research back to get that statement in question (providing they go back past a year).
Posted by Leftyfaye on 2011-10-19:
I had my truck repaired last August when the fan stopped working on a 90 degree + day. I received the letter from Jim Moloney that said GM would pay for the repair. The repair done consisted of repacing the items listed except this problem burned out my heater motor and GM refuses to pay for it. As far as I am concerned, GM is responsible for any damage to my truck resulting from their defective components. I have made several calls to different GM Customer Service people and alwaays the same reply, " GM will only pay for the items listed". I asked the what would happen if my truck had burned up?
Posted by Jay NY on 2012-02-09:
I am in the midst of dealing with this exact problem now. Jan-Feb '12. GM did not accept my purchase receipts. They want actual credit card bills, which I don't have. If they had mfg'd the parts correctly, we wouldn't have this problem. Because of the stress that I am having related to this issue, I will turn to another truck mfg'er.
Posted by Jay NY on 2012-02-16:
Update* After I filed a complaint with the Better Business Bureau, Chevrolet responded with a call that the check is on the way.
Posted by Bee NJ on 2013-06-05:
I am having the EXACT same problem right now. My Saturn Ion 2007 power steering failed last week with 24,000 miles on it. GM sent me in circles, finally I had to pay out of pocket b/c GM REFUSED to provide a tow to their dealership for me. I'm out $1000 and two days pay. I plan on contacting the BBB, I have already filed with consumer affairs and the NHTSA. NEVER BUY GM - they are death machines. This company should be out of business
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Climate temperture actuator
Posted by Mikecj on 05/14/2009
NAPLES, FLORIDA -- 2004 Silverado Z-71 actuator
I have read a lot of reviews about this problem with actuators and just spent $99.00 for the dealer to tell me my pass side temp. actuator is bad and will cost $800.00 to fix. I did not let them do it only because times are tough and I will have to attempt this myself. It seems GM has a lot of flaws with various mechinisms they use in their vehicles and they don't own up to any of their faults. However they pay their engineers well and they could probably pay them better with all the money they make selling replacment parts to the consumer instead of firing the idiots that design and mfrg. these items. That would be unusual fixing their mistakes and retain loyalty from their customers. I have been a loyal GM customer for most of my life, but I feel as though it is time to try foriegn autos. I can't afFord another $30,000 mistake. Some parts are supposed to last a lifetime and others are expected to wear out. I wore out of paying for the mistakes of these auto execs, engineers and suppliers. Can't really express the disappointment I feel over the mess I have to deal with. Good luck to all who have to spend their house payment on faulty products by the auto CO's. I was lucky enough to have owned a couple good one's from the 60's and 70's but those days are obviously long gone.
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