General Motors Silverado

25 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Long ordeal to get reimbursed for repairs for recall
Posted by on
In July, I received a recall notice for my 2005 Silverado regarding the possibility of the relay resistor module or wiring connector overheating and HVAC blower may not function correctly. I had paid to have this item repaired in June 2010. So when I tried to get reimbursed, I needed to have the actual credit card receipt in order to get reimbursed. I have the actual work order form (with paid in full with credit card signed by GM dealership rep), I have a copy of my credit card monthly bill, showing I paid the bill, I have my bank statement showing the money was removed from my back account to pay for the repair.....but GM will not honor any of these because they will only honor the actual credit card receipt.....I am sure I am not the only one out there who shreds the credit card receipt when it clears the bill and I keep the actual work order form which shows the repairs done and how it was paid. I feel GM is just doing all it can to not pay for this. There is even a stipulation that if the condition occurs on your truck within 10 years of the date of original purchase or 150,000 miles which ever occurs first, then the condition will be repaired at no cost. I was wondering if anyone else has had this problem....
     
Read 5 RepliesAdd reply
User Replies:
Slimjim on 09/26/2011:
Most credit cards offer online access and reporting to their cardholders. Assuming yours does, you can sign up for it, log in, and then research back to get that statement in question (providing they go back past a year).
Leftyfaye on 10/19/2011:
I had my truck repaired last August when the fan stopped working on a 90 degree + day. I received the letter from Jim Moloney that said GM would pay for the repair. The repair done consisted of repacing the items listed except this problem burned out my heater motor and GM refuses to pay for it. As far as I am concerned, GM is responsible for any damage to my truck resulting from their defective components. I have made several calls to different GM Customer Service people and alwaays the same reply, " GM will only pay for the items listed". I asked the what would happen if my truck had burned up?
Jay NY on 02/09/2012:
I am in the midst of dealing with this exact problem now. Jan-Feb '12. GM did not accept my purchase receipts. They want actual credit card bills, which I don't have. If they had mfg'd the parts correctly, we wouldn't have this problem. Because of the stress that I am having related to this issue, I will turn to another truck mfg'er.
Jay NY on 02/16/2012:
Update* After I filed a complaint with the Better Business Bureau, Chevrolet responded with a call that the check is on the way.
Bee NJ on 06/05/2013:
I am having the EXACT same problem right now. My Saturn Ion 2007 power steering failed last week with 24,000 miles on it. GM sent me in circles, finally I had to pay out of pocket b/c GM REFUSED to provide a tow to their dealership for me. I'm out $1000 and two days pay. I plan on contacting the BBB, I have already filed with consumer affairs and the NHTSA. NEVER BUY GM - they are death machines. This company should be out of business
Close commentsAdd reply
2011 Silverado Lemon
Posted by on
In April of 2011 I bought (financed) a new Silverado LT 1500 Crew Cab 4x4. The day I drove it home a check engine light came on in regards to code P0521 which is an oil issue. I didn't think anything of it and brought it back. A sensor was replaced and I was on my way. Mileage in 82, mileage out 84.

I week later the check engine light came on again. A quick diagnosis from OnStar revealed the same code (P0521). A tripe to the dealer and they replaced the oil pump and an Oil Pressure relief Valve. Mileage in 141, mileage out 173.

About two weeks go by! And another check engine light for the same code (P0521). This time they replaced the wiring to the sensor they replaced the first time and reflashed the ECU. They also kept the truck to drive and test out. Mileage in 466, mileage out 603.

One day goes by and the check engine light comes on again or the same issue (code P0521). I find out a few days after they want to tear the engine down to inspect it. I made it clear this was not an option and only a new truck would make me happy. This is where we currently stand. I have a lemon lawyer that may take this over if it isn't resolved.

I am out of a truck right now and my first payment is due. After the first check engine light I opened a case with GM customer service. After the second check engine light they agreed to a maintenance plan for 2 years. At this point I will not accept a truck with a new engine. GM customer service really can't do more than give you a year of OnStar or a maintenance plan, they can't even combine the two! GM customer service really doesn't care to help the customer they are there to look out for GM. This truck easily falls into the Lemon Law and exceeds the law by one extra visit. GM should do the right thing, but they won't until they are forced to.
     
Read 3 RepliesAdd reply
User Replies:
azRider on 05/19/2011:
I don't think they will give you a new truck unless they have to from a judgment. so you may have to go to court on this one. they are trying to make good on it, and on the last issue you did not want them to rebuild the engine. so its a stalemate now. if you paid cash for the car I'd sell it and cut your loses. if you financed it, I'm guessing there is an arbitration clause and you should use that to get this solved. good luck, its an uphill battle.
trmn8r on 05/19/2011:
"At this point I will not accept a truck with a new engine"

I would, but each person is different. The problem is engine-related. It isn't the transmission, the differential, the 4x4 transfer case or anything else.

Agreed it is a hassle, for sure. They should give you a complimentary loaner and replace the engine, IMO. It sounds like they feel there is an internal problem. Throw in the 2 year maintenance plan.

Seems to me the only way you are going to get any traction, so to speak, on a lemon law clause is if your state provides that protection. You state that it does. Why not go that route? Good luck!
MJGoldfarb on 05/19/2011:
Since your state has a "Lemon Law" could you contact the state attorney general & file a complaint with them? Perhaps that would force GM to take care of the problem. Just curious - was the vehicle taken to the same dealer for repairs?
Close commentsAdd reply
2008 Silverado - Lemon
Posted by on
HUNTINGTON, WEST VIRGINIA -- I purchased a 2008 Silverado Gas Engine Crew Cab November 15th 2008. This truck was a replacement of my 2007 Avalanche LT that was stolen. I used to be such a loyal GM fan. I think that my next truck will be a Toyota or Nissan.

The Silverado had 10 miles on it when I drove it off the lot and it ran great. A few weeks later I thought that I got some bad gas cause it seemed that the truck hesitated often. But around the same time, the Service 4x4 light kept coming on in the information screen. The first time taking it to the lot to have it looked at and for the courtesy detailing, I was told that they didn't see the light and could not get it to come back on. They also didn't do the detailing. I got the strong feeling that I was being called a lier. Anyway, a few DAYS later, the light came on again so I took out my phone and took pictures. I took it back in, with the printed pictures and handed them to the guy that I talked to before, told him now, call me a lier. They put it in the shop, then to no surprise they found a POO sensor issue. Sounds like hogwash to me. Anyway, they said that they would order it but after 4 weeks or so, I called them and of course, no record they needed to order it. They called me back and said the part would be there in a week. In the meantime, the 4x4 indicator light showed that the 4x4 unit was kicking in and out. At the same times that the power seemed to go away, me thinking bad gas, the light would show 4x4 engaged and then gradually pull or hard pull to the left or right.

Now, my truck is in the body shop getting $12000 in damage repaired because I let me wife drive it to Dutch #@!@#@ after some errands. She was driving it down the hill where I work, one tire went off the road into gravel then she corrected it. Then immediately after back on the road she said it pulled semi hard to the right causing it to go back into the gravel and it to dive into a deep ditch. Not sure if it were the 4x4 unit or the Anti Slip stuff, but something is wrong with this truck off the lot.

Additional details: I took my truck to have the regular oil change done a few days before the accident, AWAY FROM THE DEALER. Anyway, they called me several times to tell me stuff. They called to tell me that my oil was coal black, burnt. 3 month old truck had oil that looked like it was from a hard driven car that had not had an oil change for a year. They said that the transmission fluid was low, again, less than 3 /4 month old vehicle. Last, they said that the fluid in the transfer case looked like milk. Not the standard darker fluid, but white milk.

How could they sell a truck in this condition? Was it the fault of Dutch or of GM? I would say both had a large hand in it. Dutch for not checking it out and GM for not standing behind their product or making the dealers accountable. I did call their customer service line and got someone I could not understand, and since after explaining the entire issue to him, he talked about stuff totally unrelated, it was obvious that he did not understand me either. So much for complaining. I guess GM can be rated the best as long as they don't have people that will not enter complaints correctly.
     
Read 2 RepliesAdd reply
User Replies:
Soaring Consumer on 03/17/2009:
Lemon law the truck. Sue them for the purchase price and repair costs.

The vehicle obviously was not in a condition to be sold and the defects that they failed to correct caused the crash.

Get written statements from the repair shop that acknowledged the issues with your vehicle.
Aerocave on 03/18/2009:
The Lemon Law (in most states) is only going to help if it has experienced the same problem 3 or more times (and it has not been able to be repaired) OR you have been without the truck for more than 30 days...and even then, its simply not as easy as people think...you don't just pick up the phone and get a new vehicle.
Although your accident was unfortunate, you really do not have any proof that it was caused by a faulty system or part within the truck.
I think you need to take this vehicle to another Chevy dealership in the future. You have to understand, when a light comes on such as "service 4x4" or "Service Engine Soon", if the dealership cannot duplicate it, they simply cannot pay a technician to "rip and tear" until they find something...I realize that it's aggravating and I sympathize, but with all of the technology in today's vehicles, that's the reality.
Close commentsAdd reply
GM unloyal to customer regarding GM Loyalty $1000 Incentive
Posted by on
ROSEVILLE, MINNESOTA -- I recently bought a Chevrolet Silverado 2500HD Crew Cab LTZ Duramax 6.6L Diesel $52K MSRP (nice truck) and was promised by the Chevrolet Dealer that if incentives changed they would re-write the paperwork to obtain the incentives if they favored the customer. Well one week after the purchase the incentives did change and the dealer did not notify us. We found out a couple days after the new incentives changed and asked the dealer for the promised re-write to obtain the $1000 rebate. Well you already guessed the dealer cannot do this and when I filed a complaint with GM, spent the day transferring around and calling back they finally contacted the dealer; same person I did and regurgitated the same story verbatim that the sales manager told me. Basically I'm requesting something far fetched and not obtainable and a week is unreasonable. He did mention he wanted to retain me as a customer (which we asked to buy a second vehicle 5 minutes after buying this one). However they cannot do anything regarding the lie the internet sales manager told us regarding the incentive change.

GM is absolutely crap when it comes to supporting the customer. While the agent took the complaint he stated GM will look into the matter and send a letter stating the same response "they cannot do anything since it was the dealers issue". I asked for a GM regional manager to contact me and he checked with his supervisor who denied the request since it was not mechanical in nature. When asked he could not tell me the supervisors name or ID. Way to hide I wish I could do that at my job. If anyone had the same situation and has any advise I would love to hear from you.

I am absolutely in dismay that GM calls this a "loyalty" rebate (we own 2 qualifying vehicles) yet they will not help get the rebate paid to the customer. Heck If the dealer did inform us of the new incentive we could have turned around and returned the vehicle. We probly made a mistake buying and paying in full (no loan). A loan might have given a little more leverage who knows? GM can rest assured if we do not get a favorable resolution to this GM loyalty BS we 'WILL NOT BUY ANOTHER GM PRODUCT'. We are not feeling the loyalty back from GM. Please comment (useful comments only please) we are in enough pain dealing with this crappy dealership.

Someone out there has to have a suggestion that could help. BBB? Small Claims court?? What??? GM was no help.

Best Regards,
Mark
     
Read 21 RepliesAdd reply
User Replies:
Hugh_Jorgen on 01/16/2008:
Why are you blaming GM? It seems like your beef should be with one individual at the dealership that lied to you. If you have proof of his lie, you are going to have better luck getting your $1000 from the dealership than from GM. It was their employee that lied, make them pay you the $$. Good luck.
jktshff1 on 01/16/2008:
what they said.
spiderman2 on 01/16/2008:
"If the dealer did inform us of the new incentive we could have turned around and returned the vehicle." I don't think that auto dealers allow returns, with or without a receipt! Now, will someone remind me again what it was the P.T. Barnum said?
BobJohn on 01/16/2008:
Right spiderman, you can't return a vehicle, there is no 'cooling off' period when the customer walks into a store, that normally only applies to door-to-door sales. I'm always curious why someone would need a $52,000 BIG truck - only three reasons I can think of - heavy duty work, towing a large trailer of some kind, and/or want high fuel costs (even with a diesel).
Slimjim on 01/16/2008:
I have to agree with the others. You're leaning all over GM to make good on something the dealer promised, which isn't even the story GM is getting from them. You need to focus you're attention on the dealer and I'm not sure there is even much with them you can do. The BBB wouldn't hurt, but it's low impact.
Hugh_Jorgen on 01/16/2008:
Spiderman - to answer your question, the saying PT Barnum is most famous for is "you can't bring stuff back to Target unless you have a receipt....". Quite a visionary he was.
grandma005 on 01/16/2008:
A deal is a deal. You can not buy something one week and expect to get next weeks sales price. A dealer will tell you anything to get you to buy. Unless you made him put it in writing you are out of luck. Always get any promises in writing. You can not trust car dealerships.
Anonymous on 01/16/2008:
The promise they made was too general. You should have dealt with Specific Motors.
mgavett on 01/16/2008:
OUCH - you guys are brutle. GM is not off the hook since they are the ones that instigate the incentives. Yes I am pursuing the dealer for the $1000. Since they get the marketing monies from GM this was an accepted statement made from the dealer (Internet Sales Manager). By the way this exact scenario of the purchase being made and the dealer calling the customer back in when the incentive changed did happen right here in my back yard to a friend so it is possible for a dealer to be honest and work with the customer. As for return in Minnesota there is a 3 day window that allows for returns of major purchases and many dealers offer a few hundred mile several day policy that accommodates this change of mind (with receipt of coarse). Again thanks for the requested "SERIOUS COMMENTS ONLY" you guys appearently can't read when your taking shots like this (go to an investment seminar if you want low IQ's and keep your comments to yourself). To those who made serious comments - Thank you.

It sounds like if a manufacturer offers a store rebate a majority of you don't think they should be held accountable?

FYI - GM admitted they have had many calls similar to this one and has an arbitration process in place with split out comes. They transferred me to a department that handles these types of issues and will be following up after an internal review.
GTB on 01/16/2008:
Well there must be exceptions to the return policy. I bought a "new" Buick from the dealership in Livonia, Mi it had 165 miles on it but was new, as a GM employee I got my new vehicle discount. Then when I get home and go through the owners manual, I see someone else's name written in the book but someone tried to "white out" it. Then when I took the vehicle in for service the first time, the work order had the persons name on it which was in the owners manual. So I called the manager and it said, no you are a long time customer we would never sell you a vehicle that was used, but on this occasion an older gentleman,82, bought it and his kids made him bring it back because it was loaded with lots of stuff the older gentleman did not need, so as a favor to him they took it back. Oh on the work order on that first visit, it showed that he had taken the vehicle in for warranty work on the brakes and for body work. Go figure.
mgavett on 01/16/2008:
GTB thank you for sharing your experience. There are many times over that exceptions are made to ever rule. That is why I am furious with GM right now. The idea that one week is a long time that one should never even pursue the idea of what the sales person or GM marketing offers is just wrong in our opinion. I can sympathize with your finding out the vehicle was returned and sold as new. These practices and lies have got to be brought to the table and dealt with hurray for my3cents.com... Additional note to this story the dealer has the truck listed as 2 wheel drive and will not change the typo in their system so every service receipt will reference the 2WD some customer service! Finance guy said it was just a typo on his paper work - NOT!

Best regards,
Mark
Hugh_Jorgen on 01/16/2008:
You want only serious comments - OK - here is one. There is no three day right of return on a car purchase in Minnesota. Since you will doubt me, here's the link -
http://www.ag.state.mn.us/Consumer/Cars/CarHandbook/Default.asp

So as someone pointed out, once your deal was done, it was done. You can continue to blame GM, but it was your dealer that made unrealistic promises that he either couldn't or wouldn't live up to.
nstigator39 on 01/16/2008:
Yeah, you are correct it is the dealer and not GM, however I would give GM a call. The number is in the back of the owners manual. Probably won't get any help but will give you a chance to sound off again.
Aerocave on 01/17/2008:
Here is my "serious comment:"
You have to understand how rebates work with the dealer. When you take delivery of any new vehicle where the dealer is extending any type of incentive to the customer, the dealership applys (by using an incentive code) for each rebate. In order to be paid for each incentive being applied, the vehicle being purchased must obviously qualify for the rebate and the delivery date must be within the program dates. The programs/ rebates you took delivery under ended January 2. New rebates came out on January 3, including the Loyalty program. For a dealer to "rewrite the paperwork," they would have to:
#1 Change all dates, including state paperwork
#2 Reverse the sale to GM and re-deliver using a date within the NEW program parameters.
#3 If financed, the bank contract, if already sent, will now be delayed
#4 Hope that the "red flags" do not come up at GM, as technically this is violation of the dealership franchise agreement

If you see what I am saying, a day or two later...OK...but a week? I'm sorry if the internet salesperson told you something differently...but you are simply asking the dealership to do something which is really not legal and is a paperwork nightmare. Also, I really do not think taking advantage of the Loyalty program would really save you anything because the rebates at the end of the year (through Jan 2) were extremely favorable. Its not like you would just get "an extra $1000" on top of the rebates you were already given...Which sounds like, to me anyway, that is what you are thinking...

I also have to address GTB on his comment on return policys with his Buick. The situation like that has happened to our dealership before, and, depending on the customer and the overall situation, I have made the same decision to take the car back (if was a day or two later) What's the big deal? The car had 165 miles on it, you are still the original owner (You cannot apply for GMS on a previously titled vehicle), and it was the right thing to do. I'll be honest with you, at the price you are able to buy new vehicles for (GMS), I would not be complaining.
mgavett on 01/17/2008:
Aerocave, sounds like you might work in a dealership as you have all of the details we have found since starting this complaint. Question: why would the sales manager even say he would re-write the papaer work if it were not possible? (lie #1) We did not finance, paid in full. The rebates from the end of the year were slightly higher but bottom line would be $800 back to the customer if they do what they said they could. We did call GM and they are going to do an internal review based on the complaint. Hugh_Jorgen, I stand corrected Minnesota does not have a three day return this is so common amongst other dealers that we thought it was.

Bottom line: we don't care who, what or why but the facts are we were lied to on a GM product and incentive policy from an authorized GM dealer(franchise) who is representing GM so both GM and the dealer are going to be involved. Does the truck work-yes, is it a nice vehicle-yes, do we want the maximum rebate amount as promised by the Dealer/GM representatation-YES. That's the complaint

Why wouldn't GM corporate when asked, have a regional supervisor contact us? That's lame but that's not the issue here.
Aerocave on 01/17/2008:
Whether they want to hold up to a promise that was supposedly made to you is up to the dealership and their reputation...obviously you had the thought in your mind that if the rebates changed you would be refunded the difference, if favorable. My only question would be was this because you knew the rebates were ending and you expressed concern about a "possible better deal" and, in order to write up the sale, this agreement was made? We have customers express that concern to us at times, but the only time I would make that kind of a deal would be if it was the last day of the program...For example, I would have customer sign the papers dated 1/2/08...but not deliver the vehicle to GM or process anything until 1/3/08 (once new programs are known. I honestly do not know of any dealer that would make such an agreement knowing that they may have to reverse the deal a week or two later. I am not saying the agreement was not made with you, I just think you are pursuing the wrong channels...GM is not going to help you...and honestly, I don't think they should. The only possible recourse you have is to meet with the General Manager of the Dealership, plead your case, and hope that they will want to make a bad situation right. Good Luck to you! And good choice on your new Chevy!
mgavett on 01/17/2008:
Aerocave - you hit the nail right on the head. The program was ending 1/2/08 and we had a friend that had the same situation new rebates offered. Only in our friends case the dealer came back to them and re-wrote the paper work. This exactly why we expressed concern at the end of the program. We actually signed & delivered on 1/4/08 and the new rebates came out on 1/8/08 that would put $800 back into our pocket. We are pursuing the dealership and have file BBB along with a letter to the parent corporation over seeing the dealership in hopes someone will step up and help. YES - the sales manager did in- fact misrepresent the re-writing possibly with no intention of it ever changing to the better but he did make this commitment to me & my wife. We have asked that they at least make good even if it is intangible like oil changes or service work but at least make good. Last but not least we will pursue leagal action possibly small claims. We are just angry about being lied to. If they held the paper work a few days as some dealers do all would have been fine they even admitted the would have done the re-write so it is not unrealistic for them to do what they said. Thank you for you comments and we do like the truck but service just found a seal leaking on the output shaft and no part numbers or parts available yet so we hope this gets corrected quickly. Did you say you work at a dealership??

Best Regards,
Mark
Aerocave on 01/18/2008:
mgavett: click on my name and you will see my "history."
mgavett on 01/18/2008:
Aerocave - Wish I could have done business with your place sounds like a great experience unlike ours. Thanks for your comments and any other would be greatly appreciated. Update - met with the dealer to get the plates and they were hot to resign papers to correct an issue with the vehicle being lsited as a 2WD instead of a 4WD. I can only guess someone received the BBB complaint since that detail was in there. They were not concerned with this detail when I called and asked them to make the correction or when we initially signed the papers the finace manager said it was just s typo it happens all the time. My guess is they have low ethics and would say just about anything to make the sale. In your opinion are there any other options we missed besides a court appearance? Is small claims effective in matters like this? Thanks for your comments.
Aerocave on 01/18/2008:
In matters like this, small claims court may really not be effective, as this appears to me that this was a verbal agreement with you and the salesperson/manager at the time the vehicle was "written up." If something is documented, such as a repair bill, invoice, etc...then you may have something to pursue in small claims court. I still say that I would attempt to contact the Owner/GM of the dealership and meet with him/her IN PERSON. If it is a large "dealer group" you may not be able to talk with the owner, however in those types of settings the GM (General Manager) has as much authority (for the most part) as the owner. I would reiterate the events exactly in precise language (do not swear) and remain firm but calm. Do not pull out the "lawyer card" TV stations, "We will tell all our friends" etc....some customers think that this will give them leverage, but lawyers, TV stations, and friends are not going to get you your money. As I stated in a previous posting, if the dealership is even somewhat reputable and your "side of the story" seems legitimate, I really don't think they will risk a tainted reputation for $800. Good luck to you.
El Duderino on 06/22/2008:
I work for GM. As far as incentives go, they are available at the time the veh was purchased. If the dlr said something to you about possibly getting future incentives, that's an issue with the dlr. They are owned and operated independently of General Motors. All we in customer assistance can do on that kind of concern is document it and make the dlr aware of it.
Close commentsAdd reply
Chevrolet Silverado
Posted by on
August 3, 2009 I took my 2001 Chevrolet Silverado to Van Chevrolet to have the breaks repaired because they would not stop the truck. They told me that the wheel sensors were bad and would have to be repaired or replaced. I could not drive the truck without fear of causing an accident so I told them to repair it. I was told that the sensors were 3 mph. off and needed to be replaced and recalibrated. When I returned to pick up the truck I was charged $425.59 for parts and labor. Because this was a recalled item (2005) I didn’t understand why I was being charged. I paid the bill because I need the truck.
I wrote to GM customer service asking them why I was being charged for a recalled Item? They said would look into it and get back with me. They called me 8-13-2009 and told me that sense I had the repair done in 2006 that I wasn’t due a refund. This was news to me because the only thing I had done in 2006 was to have the tailgate supports replaced (another recall), which took about 30 minutes. Nothing was said that I can remember about the break sensors and nothing was on the paperwork saying they were all right.
What happens when the sensors are bad is you can not stop the vehicle no matter how hard you push on the peddle. Imagine that I am driving up your street to a stoplight and the light turns red and your wife and kids start to make a left turn in front of me. This is something I thought about every time I drove my truck. This is why I had to have it fixed!
I didn’t buy a defective part and put it on my truck. GM put it on there. They even admitted the part was defective and now they want me to pay for their mistake.
If the sensors were checked? Cleaned and repaired in 2006 does that mean I will have to have it repaired again in another 3yrs for another $425.59. When I get rid of this truck I will let the next buyer know about the sensors and that they may need to be replaced again soon. Real good selling point huh. They asked me for my address because they didn’t have it on file and if they had another recall they could get in touch with me. Why? So I could have it fixed at my expense again?
I can’t image how many other people GM has done this to but maybe it’s time to see if there is enough people that a class action lawsuit would become advisable.
     
Read 1 RepliesAdd reply
User Replies:
bcd on 08/18/2009:
If you expected the brake service to be covered by GM then you should have discussed that with the dealer before authorizing them to do the work. Since you claim that you did not have the work done previously, ask them to provide documentation with your signature that backs their claim that they did the brake service in 2006.
Close commentsAdd reply
Climate temperature actuator
Posted by on
NAPLES, FLORIDA -- 2004 Silverado Z-71 actuator
I have read a lot of reviews about this problem with actuators and just spent $99.00 for the dealer to tell me my pass side temp. actuator is bad and will cost $800.00 to fix. I did not let them do it only because times are tough and I will have to attempt this myself. It seems GM has a lot of flaws with various mechinisms they use in their vehicles and they don't own up to any of their faults. However they pay their engineers well and they could probably pay them better with all the money they make selling replacment parts to the consumer instead of firing the idiots that design and mfrg. these items. That would be unusual fixing their mistakes and retain loyalty from their customers. I have been a loyal GM customer for most of my life, but I feel as though it is time to try foreign autos. I can't afFord another $30,000 mistake. Some parts are supposed to last a lifetime and others are expected to wear out. I wore out of paying for the mistakes of these auto execs, engineers and suppliers. Can't really express the disappointment I feel over the mess I have to deal with. Good luck to all who have to spend their house payment on faulty products by the auto CO's. I was lucky enough to have owned a couple good one's from the 60's and 70's but those days are obviously long gone.
     
Add reply
GM Does Not Care
Posted by on
I bought a brand new Chevy truck in Jan of 2009, the truck is already rusted, I was told by GM that it is normal for a brand new truck to rust. The brakes have gone out on it more than once. GM even made me drive it back to the dealership knowing that the brakes were not working right which sent me in the ditch. Then while driving the truck it stalled and I had no power what so ever, the window was half way down and it started to rain. My car had lots and lots of water in it. GM executive office told me it was my fault because I put the window down and all the flooded parts were up to me to replace. I didn't know it was an upgrade to get one that goes down then BACK UP. I was left in the middle of the road with no lights, flashers nothing while it was pouring down rain in a very large city Houston to be exact.

I have asked GM to buy back the truck more than once and they keep saying no. I have tried even calling Mr. Wagners office still cannot get them to do anything about buying back the truck or at least replacing it.

Don't buy anything GM unless you want to deal with this.
     
Read 5 RepliesAdd reply
User Replies:
Soaring Consumer on 05/05/2009:
This vehicle needs to be lemon lawed.

Here is more information about the Lemon Law:
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
Anonymous on 05/05/2009:
Now that's quality...

good luck!
Anonymous on 05/05/2009:
GM should give the OP a choice...a replacement truck. Or, 1,250,000 shares of its stock.
ok4now on 06/23/2009:
Maybe this is why GM went bankrupt. Don't you feel better now knowing your tax dollars were used to bail them out so they could sell you an inferior piece of junk??? DISGRACEFUL!! Better yet let Obama know. He promised that the U.S. Government would back all the warranty work on bankrupt U.S. auto companies. Good Luck!!
P.T.Barnum's walking advertisment on 07/12/2009:
GM did go bankrupt---Guess what ?----Obama now owns 60 some percent of GM ! Do you suspect that he will help you when your GM vehicle takes a CR-P ?----He should,you put him in office ! He represents you---doesn't he ?
YES--another feather in OBAMA'S cap !

??? VOTE OBAMA ???
Close commentsAdd reply
2007 Chevy Silverado
Posted by on
JACKSONVILLE, FLORIDA -- My husband bought me a 2007 1500 Silverado in June 2007 so I would have a safe truck to drive. Well let me tell you by no means is this truck safe. Had it for 2 months and the front fender shifted backward and jammed the front door so as not to open. Took back to Chevy, got it fixed and repainted - new truck. Then the a/c unit started making a flapping noise sounded like bb's coming through the dash. Took it back and the dealer told us that GM knows of this problem but no fix at this time. Then the plastic lug nuts started falling off the truck again back to Chevy and again found out GM has known of this problem since 2005. When moisture gets on lugs they swell and do not return to original state which makes them larger than the threads and they release.

I bet by now you think this is all well no, windows seals have risen up off the body of the truck and are allowing sand and debris to collect in the track which has scratched the glass and makes a terrible squealing noise when rolled up and down, again back to Chevy cleaned channels only for it to start again in a couple of weeks. Not all yet folks. Computer clock now jumps time at will one minute its 10 o'clock then its 10:45 then its 1:22. Now my seat belt sensor stopped working most of the time some times it works some times it doesn't,oh and lets not forget the cargo light that has never worked. Only had this truck for almost 5 months.Contacted dealer and GM about all these problems and repair attempts and no fix has been done on any of them,all problems still exist today.

I want GM to take by their safe truck and give it to one of their wives to drive for a couple of months. We have bought $20,000.00 Of unsafe junk in my opinion.
     
Read 9 RepliesAdd reply
User Replies:
tnchuck100 on 11/24/2007:
I'm usually not this critical of a review. But based on this and your previous review you should not be purchasing or operating motor vehicles.
febecoon on 11/26/2007:
Chuck I'm sorry you feel this way about me to start condeming me, but you know one day I hope you pay for a new vehicle and then weeks later your A/C unit sounds like rocks coming through the dash so loud that you have to keep turning up the radio to drown it out,or roll down your window to hear a loud sweeling noise, only to roll it back up later and see massive cuts in your glass,Oh and lets not forget the lug nuts I sure hope you aren't following me when they release and hit your vehicle going down the road to which one has already fallen off.To Jay no safety HUH if you think a lug hitting your windshield at 60 miles an hour is not a safety issue Sorry-As far as fixing it and sending the bill to GM think again there is NO FIX for the A/C Unit according to General Motors at this time,the lug nuts General Motors has been working on this problem since 2005 but the consumer was not told of these problems,I am so happy we bought a truck that the fender shifted jammed the front door and they had to repair it and Paint a new truck with only 1000+ miles on it.I'm sure you would speak different if this happened to you.Oh and by the way I'm not mad I'm very disappointed in No one telling us the truth of all these know problems by GM beforehand, Oh forgot its been in the shop 5 times so far and due to go back again in Dec.requested by GM so gee they must know there are problems with this truck.Lugs,Windows,A/C Compressor,On board computer,Seat Belt,Cargo Light doesn't work all have been in shop for repair but at this time no fix.
febecoon on 11/26/2007:
Jay D if I take this to another repair shop other than the dealership Warranty is Void for any other repairs that may occur.
Anonymous on 11/26/2007:
Febecoon, I no what you are talking about and I personally go with Toyota’s because at least they are made in America and they are better cars and trucks then the so called Big Three are making these days and most of there stuff is made in other countries so they can get cheap labor then sell it back to us at a hirer price. By doing this we also get cheaper products at higher prices.
What GM thinks of you and America.

“But as important as it could be for GM's future, PATAC's growing success says even more about the evolution of globalization and the role rising nations, especially China, will play. Americans have become comfortable with the notion that call centers will be staffed in India, software programs coded in Russia, and car parts manufactured in China. Ultimately, outsourcing is accepted because, while it sometimes takes work out of this country, it's generally in service of low-value commodity products. In the end, that means lower prices for companies and consumers.”

http://www.fastcompany.com/magazine/114/open_features-made-in-china.html
febecoon on 11/26/2007:
Lidman-Thank you for the advice, you are correct in what you said,I think the next if any truck we buy, we are going to look at the Tundra its a nice looking truck but don't know anything about it.We have to have a truck with a lot of butt behind it we pull horses and cattle around as well as haul animal feed and hay.Its just dissappointing to buy and pay so much for something that has so many problems and GM won't stand behind their products anymore.This is the first new truck we have bought since our last one in 1996,so its not like we change trucks a lot, we have to buy ones that last.The 96 1 ton is still going strong but has a 454 Vortec and the price of gas kills us for that one.
Aerocave on 11/27/2007:
Unless I was mistaken, I think the Tundra was just recalled. Febecoon, to say that GM will not stand behind their products anymore is simply not true. Anytime you buy a machine that is built by man (and robot) there is a chance that things may go wrong--no matter if it is a GM, Ford, Toyota, etc...and unfortunately, the domestic manufacturers get the headlines when they have a recall, while the Toyotas and the Hondas get the fine print when they recall 500,000 vehicles...and even more unfortunate is that the general public buys in and believes all the overstated facts. GM is building some of the best vehicles ever...yes, some will still have problems...but as GM's quality is improving, Toyota's is slipping--but you still have people like Lidman who are living in the past.
febecoon on 11/30/2007:
Aerocave there is a lot of truth in what you have said, it just so happens I had to get one of the vehicles with these problems, if I had a lot of money maybe it wouldn't bother me so much just trade it in and get another but I don't.We have always driven Chevy's and only had minor things go wrong but this year's truck is in disaray with all its problems, we have tried for months working with Chevy to get the problems fixed, it goes into the shop and comes back out with the same issues all I ever get is No fix at this time or a greasy window seal that really collects dirt or the best of all if it happens again bring it back again.I'm tired of returning the truck to the repair shop again and again, it has an appointment Monday again for the same + new problems now the seat belt sensor has stopped working this will be the 5th time for the same problems.Been tring to work with GM for a solution and they did come back with an offer to us,their offer was Free Oil changes for a year,haven't a clue how this addresses all the issues and was insulted and hurt why they would offer something so stupid.All I want is a reliable truck.I do realize that perfection is for God's work but excellence is our's.I really need some advice People and I don't mean sarcastic remakes like some have thrown at me.
febecoon on 04/20/2008:
I Just wanted to leave an update on my 2007 Chevy Silverado,After my last post the truck started leaking from the bottom of the windows and flooded the floor mats and mildewed all the padding,I gave Chevy one one chance to fix, the Gm rep. came and looked at the truck and deemed it a Lemon, he apologized and said sometimes things slip through the cracks without proper inspection,took the truck and now all is well.They sent us a letter telling us the truck was unrepairable and was sent for dismantling for parts only.So my message to anyone that has a problem like this one don't give up,if you have been wronged.Thanks to everone that gave me support in this issue and for the ones that wanted to blame me for things beyond my control, I hope one day you experience the same rude remarks that you bestoed on me.
Johe on 05/30/2008:
I am all agreed with you. GM, Dodge, Chrysler and Ford all piece of junk. I am filling the BBB.com on Chevrolet my self.
Close commentsAdd reply
Part/Not covered by warranty or recall
Posted by on
2005 Chevrolet Silverado 4x4 with 5.3 liter engine. Vehicle has 32000miles with extended warranty to 2013. Message to tighten fuel cap then check engine light comes on. Took to dealer and diagnosed problem as vent valve cost $170.40 and $255. labor to replace, not covered under warranty.

My friend has same vehicle, same engine with same problem. COINCIDENCE, I DON'T THINK SO. More like inferior product.
     
Read 3 RepliesAdd reply
User Replies:
trmn8r on 05/28/2011:
This sounds right to me. The EVAP system is not covered by an extended warranty.

I have a 2005 Volvo that was throwing EVAP codes. Turns out it was the pump that pressurizes the system to test for leaks, and it was covered under the CPO.

However, CPO is more comprehensive than an extended warranty in my experience.
GenuineNerd on 05/28/2011:
Usually a new gas cap, which can be purchased from an auto parts store for under $20, can fix evaporative system check engine light codes, such as P455. Also, when buying gasoline, make sure that the cap is on tight, and screwing it on well past three clicks. Also, if the P455 code continues to set off the check engine light, try spraying some WD-40 on the rubber seal of the gas cap, then screw it on. The WD-40 should improve the sealing on your gas cap.
Becky on 08/12/2012:
I have the same problem with 2007 Chevy Silverado. Gas cap Engine light, and water leaks with the third brakelight along with the vents behind the back seat. Warranty/extra warranty doesn't cover it. I have only 130000 miles on it. Bought it new. So much for there warranty. Two brothers had the same truck. Had more problems than me. Engine oil went somewhere. Blew motors up. Didn't show any engine light on them.
Close commentsAdd reply
Three year old pick up-you are kidding me
Posted by on
I am disturbed that my son, an avid Chevy fan bought what appears to be a lemon when it comes to the air conditioning system. He had trouble with the air conditioner within the first year and had repairs done. Now TWO years later the entire system is not working and the local dealer told him it will cost over $1500 dollars to repair/replace-all because it didn't break down within so many months of the initial repair, he is out of warranty. I agree that a car/truck can't have unlimited warranty but come on THREE years and you have to replace the air conditioning system! He also is having his first child and in the Oklahoma heat wave is unable to drive much of any place. He is forced to drive to work in the sweltering heat in a truck that is blowing hot air!
I was a chey fan but I think my husband and my next truck will be something other than the Chevy we currently drive.
     
Read 5 RepliesAdd reply
User Replies:
saj80 on 07/30/2010:
You may want to escalate this to a district representative. I agree: a three year old vehicle, with a history of similar issues, should be taken care of by GM. Your service department manager should be able to provide you with a contact higher up on the corporate ladder.
klobbersaurus685 on 07/30/2010:
How many miles are on the vehicle? If it is out of the warranty, it's out of the warranty. yes it does suck, but it's in the documentation.
saj80 on 07/31/2010:
I believe the factory warranty will carry over if a repair was made while the vehicle was in the warranty period.
Becky on 08/12/2012:
I have a 2007 Silverado. Have had problems with it since brand new. First the computer board melted because of fuel injectors leak, Then the harnass due to the injectors. Then the water leak took out the computer again. That was the third brake light. A few days later I took it back to Alan Webb Chevy and they said the vents behind the back seats leaked. Warranty/extra warranty does not cover it. Now it is the gas cap engine light. This truck only has 13000 miles on it. There are other trucks that I know of that has the same problems. Except there trucks lost all there oil and blown motor without notice. What's the problem with the people putting these rigs out there? They need to go back to school and learn all over again. GM should recall all these rigs and give us a full refund. This is a lot of money to just throw away. My truck was paid in full the day I drove it out of Lewis River Motor.They did cover the fuel injector stuff. But nothing else. Good luck to you all who owns a Chevy. I won't buy another one.
Dianna on 04/24/2013:
I have a 1987 and a 2006Chevy silverado that I purchased new and I have already spent more money on the 2006 than on the 1987! The sad of it is, the 2006 still has issues!!! The radio only works if the weather is dry and then only in the afternoon in the heat of the day. They said that the speakers were bad. I have trouble believing that they all went bad at the same moment and they all decide to work at the same time. You can be riding down the road and it just starts working. The funny thing is, my Sister has a 2008 that does the very same thing. In 2012, I put 3 u-joints in it. The check engine light stays on because of a knock sensor. I have replaced it twice at over $500.00 each and it is out again. In the past 6 months, it has started using oil. It will drop up to 3 quarts in no time at all. I have always maintained this truck. It goes for tire rotation and oil change on schedule. I was doing that on a 3000 mile basis, but was told by the dealer to wait until the change oil light came on, which is what I do now. The heater and the air conditioner has started to act like the radio. For the most part the a/c will work, but somedays it does not. The heater is not working most of the time. But hit a bump and it will run you out of the cab with heat. When I have taken it to the garage, I am told due to the way the GM engines are made that I can expect to put more oil than gas in it. As for as the other, no one knows what it wrong. I know that the truck is now 6 years old, but I have been having trouble with it for three years. I am single and can't afford, just to go buy another truck. My parent's yard looks like a used chevy yard when everyone comes over. We have always been die hard chevy lovers, we buy new and wear them out, but I am considering trading (because in good faith, I could not sell this piece of junk to someone else) in on a FORD. That is a statement that I didn't think would ever come out of my mouth!!! Shame on General Motors for their lack of pride and responsibility.
Close commentsAdd reply
Top of Page | Next Page >