NEVADA -- This is one of the many problems I've had with my 2003 Chevy Tahoe and GM's support of their products. On the evening of X-mas eve, my battery COMPLETELY died. Mind you that no battery warning light came on - I commute so I'm anal about checking gauges before I leave home - I was able to get a ride to K-Mart and purchased a battery. As it was too dark to see, I waited until X-Mas day to change the battery.
A simple process that can typically be completed by a monkey in 15 minutes. GM in its infinite wisdom has created a mounting akin to Fort Knox. Because the thing is bolted at the bottom, you need to have a more than just a wrench to maneuver down to release it. As it was X-mas day, no one is open where I might buy the tool. Further, the dealership isn't open and most service stations are closed. Mind you, even if someone was open, I'd have to call a taxi to get there but I would also have to pull my 3yr old's car seat out of my car for the cab ride, etc).
You can just see what a Merry X-mas it's becoming. So first I called On-star, who called GM Roadside Assistance, who declined to answer my service call. So I called GM's Roadside Assistance directly. According to them, the best they can do is jump start the battery (not going to happen - the coroner's already signed off on it) or tow my car.
Now I work the day after X-mas at 4:00 AM - and I've paid nearly $100.00 for the battery. So GM Roadside's left me with the option of being towed to a service station - if there's actually one open and paying premium to do something that even a 12yr old SHOULD be able to do. Or wait until the day after X-mas to have GM take care of it which they will probably charge me for and I will also be out a day's pay at work. What is the point of Roadside Assistance if they don't assist you? And why would you bolt a battery down and place a cross bar over it, while leaving no room for a human hand bigger than a child's to reach the bolts?
My guess is that with the battery attached in such a manner, most people would be required to use a the dealership or a service station to change it - you know how your really caring and proactive service advisor says things like - "I see it's about time for a new battery, shall we do that with this service?"
Additionally, not only does Roadside avoid any possible liability issues (understandable) but with the jump or tow option, you're most likely going to end up paying to have the battery done and if you're like me - you usually end up at the dealer. Bottom line is I really think they made enough off of me with the $40k I paid for the car. GM understands NOTHING about customer service. Watch for my other postings regarding my ABS motor and On-Star upgrade. This company doesn't get it and I intend to let everyone know about my experiences.
DETROIT, MICHIGAN -- My Tahoe is junk. 64k miles and it needed two new front wheel bearings. Over 1000 bill. I would NEVER buy a Chevy Tahoe again! This coming from a loyal customer of two Silverado a, s10, and an Olds Cutlass. I have officially switched to Honda. So upset about this!
I bought a 2004 Chevrolet tahoe new. I have had two major problems that GM would do nothing about. The first was that the front suspension is screwed up and I have gone through 3 sets of tires due to them getting wore out on the outside of the tire. I got the aligned every year with no help. The front suspension makes noise every time I turn, which I was told is normal, and my front end hops when I turn sharp. I was told I have an alignment issue. I get it aligned, it last a few months and does it again. URG!!!
Then at 63,000 miles my transmission goes out. 5 months past warranty. URG AGAIN!!! $2500 bucks later, I am back on the road. I guess I picked the wrong vehicle to keep for the long haul because I usually get a new one every 5 years. MY MISTAKE!!! If you have an 2004 tahoe, get rid of it!!!
NEW YORK -- About 1 month ago, I purchased a 2008 Chevy Tahoe from a Bklyn, NY dealership and it turned out to be a lemon like the rest of them the same year. When the truck was sold to me General Motors forgot to tell me that they had a problem with the fuel pump that when it went bad would take at least 3 months to replace. As of right now my truck is sitting in a Chevy dealership for 3 weeks with no word when this part will even be manufactured. The truck payment is $700 per month and they give you a Chevy Impala (a $200 per month lease vehicle) to use in the mean time.
When they wanted me to purchase the vehicle they were my best friends and now no one wants to know me. There is no customer satisfaction with General Motors. They made their sale with me and no longer have use for me. I have filed complaints with their main offices and have gotten nowhere. The people who answer the phone won't even give you their names nor give you their bosses' names. A large company as itself, General Motors should be ashamed of themselves for their customer service and everyone should be aware of this and not purchase anything from this ungrateful company.
This company is also a company that no one should be feel comfortable investing any of their money in. A few years to come, doing business as so, the word will spread of their reliability and service, and they will be out of business. So please beware of spending your hard earned money with this money hungry company called GENERAL MOTORS...
RIDGECREST, CA, CALIFORNIA -- WARNING: 2007 LTZ Tahoe has Design Defect. OK...now that I've got your attention, let me explain. I've been a loyal Chevy/GM owner for 30yrs and an engineer by profession. I currently own 2 Chevy/GM trucks and just recently purchased a 2007 Tahoe, LTZ in March.
My issue: I recently took a 2500 mile round trip pulling an enclosed Utility Trailer which is approx 14' H, 8' W, 16' L. The window seal on the rear hatch was compromised by the airflow over the roof and hitting the face of the trailer (assume vacuum). As a result, EXCESS (nerve racking) wind/road noise was experienced and you could actually see daylight between the window and seal. This condition only happens when pulling the trailer either loaded or empty.
I have contacted our local dealer and his research through GM's database does not show this as a problem...am I the first? And the response he's gotten from GM technical is: We're not fixing the problem...have the customer consider buying a roof mounted wind deflector. Good idea for 2 reasons...gas mileage improvement and now...hopefully a reduction in road noise through the rear window.
Now my issue. I just paid over $45,000 dollars for a vehicle that is supposedly designed for both luxury and functionality (actually working the 4X4, pulling trailers, etc). Wouldn't one expect that under these conditions, the proud owner would still have the quiet ride of luxury? Especially since GM did such an excellent job on the Trailer/Towing package features. Is this a detailed missed or is my Tahoe the lone exception?
So, besides this issue...I'm very happy with my new 2007 Tahoe LTZ and it performed fairly well pulling the trailer (1000 lb tongue weight, 5000 lb total weight). I pulled the trailer from Southern Cal to North East Wyo and normally ran 70-75mph on open semi flat roads. Overall trip MPG was 8.6.
In closing....next trip home I'll shelve the Tahoe luxury if I need to pull the trailer and will use our 2001 3/4 ton Duramax Diesel. Can't beat the power and the trip home is uphill all the way.
OKLAHOMA -- I have read the numerous complaints about transmissions failing after the warranties are expired on new GM vehicles. My 2002 Chevy Tahoe had its first transmission failure at 13,800 miles. It was still under warranty and GM would only agree to "replace parts", of course, and not the entire transmission. Now, at 62,000 miles, it has failed again. Same problem. The local dealership tried to rip me off by telling me it was "not repairable" and had to be replaced. GM refuses to help pay any of it. It lost 2nd, 4th, and reverse, but was still driveable.
I took it to a local independent transmission shop. The guy gave me tons of info. Said it was a well-known problem that has made him a wealthy man. He even photocopied a service bulletin issued by the "Automatic Transmission Rebuilders Assn" for me. Apparently, GM has known about a weak sun gear shell since at least 2000. The part number is 8683439.
The problem is that GM didn't purge the faulty parts from their inventory, although they have updated the part. When it is ordered, you don't know if you are getting the "OLD-BAD" shell or the "NEW-UPDATED" shell. They carry the same part number. You can only tell from the serial number inside the shell. Of course, there has not been a recall.
IS ANYBODY ELSE THINKING "POTENTIAL CLASS ACTION LAWSUIT"?! Why can't something be done about this? Probably because it is cheaper to pay for transmission work or a new transmission than the cost of a lawsuit. ANYBODY WITH MONEY, A SIMILAR STORY, OR GOOD LEGAL CONNECTIONS, CONTACT ME!! I will share what I have. We need to find out the extent of this problem. Thanks!
A couple days ago I noticed that my truck was struggling to move and the gears on my 2001 Chevy Tahoe sounded like they were slow to change out. After nearly breaking my neck trying to reverse the truck because it jerked so hard, I took to it to Maroone Chevrolet to have it checked out. $80 later it was determined by the rocket scientists that there was a problem with my transmission and for $600 they would let the secret out. Of course I was furious. Okay the vehicle has 60,000 miles on it but come on transmission problems already.
I called the customer service dept. of GM to voice my frustrations and their answer was only that I had to foot the bill for the determination of the problem and if it is found this should not have happened to the vehicle this early, they may offer assistance w/ cost. Are you kidding me. I paid my $80 and got a second opinion on the problem before I go bankrupt and sure enough $2120 will be the cost to repair the ** transmission on my fairly brand new truck. I will be back in touch with GM tomorrow and from what I've read on this site "good luck" getting any compensation from them once your warranty expires. Chevy built like a rock, huh??
IOWA, ALASKA -- Don't buy a Chevy because it will rust before it is 4 years old and GM knows the problem but won't stand behind it. Our Tahoe front bumper is rusting below the plastic piece, badly. Our GM dealer took pictures and sent it in and GM will not stand behind it. GM loves putting all that plastic on their vehicles. I will NEVER buy another GM again, it will be a Ford!!
VAN BUREN, ARKANSAS -- I started having speedometer issues with my Tahoe at around 60000 miles. I didn't take it to the dealer because it would correct itself and be okay for 2-3000 miles and would suddenly go jump to 120 mph. I took it in to the GM dealer who told me that there is a recall on 2003 and 2004 Tahoes for the same problem but nothing on the 2005. Sounds like I have the same problem. Why isn't GM doing the same for the 05 models?
Also, I paid over $44000 for my Tahoe but I recently tried to trade for an 08 and got a trade in value of $8700. 3.5 years and I have an investment that's worth 15% of what I gave for it. Shrewd investment! If GM isn't going to do better, they will lose me. I trade every three years but will no longer trade with GM. I would think some type of guaranteed residual value for repeat buyers would retain business and avoid the CEO begging for taxpayer money to bail GM out. Make sense? If something isn't done, Toyota here I come!
GOLDSBORO, NORTH CAROLINA -- We have had multiple problems with our 2007 Tahoe LTZ none of which have been resolved by the dealership after taking the truck there numerous times. Problems are as follows. Wipers turn on by themselves, battery dies if truck not driven everyday, rattle on the inside of the truck near the rear, navigation screen cuts on and off, whether radio is on, navigation, DVD, etc., passenger side rear door makes scrubbing noise when opened.
We purchased the truck new in 2006 and have taken it to the dealership every time there is a problem and they claim to have replaced parts and call it fixed only to have the same problems with it again.