NEW YORK -- About 1 month ago, I purchased a 2008 Chevy Tahoe from a Bklyn, NY dealership and it turned out to be a lemon like the rest of them the same year. When the truck was sold to me General Motors forgot to tell me that they had a problem with the fuel pump that when it went bad would take at least 3 months to replace. As of right now my truck is sitting in a Chevy dealership for 3 weeks with no word when this part will even be manufactured. The truck payment is $700 per month and they give you a Chevy Impala (a $200 per month lease vehicle) to use in the mean time.
When they wanted me to purchase the vehicle they were my best friends and now no one wants to know me. There is no customer satisfaction with General Motors. They made their sale with me and no longer have use for me. I have filed complaints with their main offices and have gotten nowhere. The people who answer the phone won't even give you their names nor give you their bosses' names. A large company as itself, General Motors should be ashamed of themselves for their customer service and everyone should be aware of this and not purchase anything from this ungrateful company.
This company is also a company that no one should be feel comfortable investing any of their money in. A few years to come, doing business as so, the word will spread of their reliability and service, and they will be out of business. So please beware of spending your hard earned money with this money hungry company called GENERAL MOTORS...
COLUMBIA, SOUTH CAROLINA -- My 2007 Tahoe must be driven on a daily basis in order for the battery to remain charged. The vehicle has been to the dealership five different times for this problem. One of those five times, it was there for three weeks. A recall was done on the keyless entry twice, a new battery installed, a DVD player replaced. Still no resolution.
The dealership has been completely nonchalant about it and I am now having the same experience with General Motors. All I get is the "run around". The caseworker has to do research and retrieve paperwork, then she has to contact regional/district managers, then she's on vacation, then she is out sick. I'm now in what seems like the never ending process of trying to "lemon" the car. Have no idea what the outcome will be. All I know for sure is I will NEVER purchase another GM vehicle and STRONGLY suggest that others think twice about it.
DALLAS, TEXAS -- I had a 2004 Chevy Tahoe and last February (2006) the airbags deployed with no warning upon starting my vehicle. I sustained burns and bruising on my face, neck and chest, shoulder and neck pain, and a near miscarriage (I was 10 weeks pregnant). Thankfully the burns and bruising healed and my torn placenta from the impact healed as well. I am still having migraines and numbness down my left arm. I get treatments for my neck and back weekly and about to undergo an MRI ordered by a spinal surgeon.
Because of the stress, missed work and the inability to fulfill my teaching/coaching duties my district did not renew my contract. I am working with a rep from ESIS (GM's claims) but it is going very slowly. Does anyone have any experience with this situation? They did buy back my Tahoe and gave us some cash for settlement on the car so that we can get back into a vehicle for the same payment. I am fighting with them on my medical settlement. They are wanting me to settle on my son (he's almost 10 mo now) but I know he is entitled to a claim until he is 18.
My dealership could not have been more helpful in this situation but GM is giving us the run around and is trying to settle for far less than my medical treatment has totaled so far. I hate to go to court, I am NOT a suit-happy person but I should be entitled to compensation. I have medical bills that are piling up and I lost a year's worth of work because I was due when the next school year started and couldn't find a new position. Please if you have any information or advice it is most welcome.
CHICAGO, ILLINOIS -- Can a transmission's sunshell simply break when the car is at a full stop? I know that it had a lot of premature wear and tear but WE WERE NOT MOVING!! We were at a red light when boozy the clown hit us. Now he doesn't want to own up to his mistake.
According to State Farm it was a coincidence that our sunshell happened to break at the moment drunk boy slammed into our Tahoe. The lush is hanging on tight to what State Farm has said. Chevy won't even give me anything in writing to state that the part isn't faulty or even that there aren't any recalls. "Go to the dealer" is their favorite response. Terrible customer service. I take that back: NO customer service! They don't DO anything except tell you that they can't help you! We loved that Tahoe. But after this nightmare we went out and bought a 2006 Nissan Armada.
MEDFORD, OREGON -- Our old GMC gave up in Yuma, AZ on the way home to Oregon and we had to buy a NEW car. We paid over $45k for it. When I got the car back to Oregon, I took it into Airport Chevrolet in Medford to get 13 items fixed under the new car warranty. I was told by the selling dealer in Yuma if it was in over 2 hours I should get a free loaner. They refused to give me a loaner, saying, "If you purchased it from us, we would give you something to drive right away". I even purchased an extended warranty that said I am supposed to get a free loaner.
A call to GM was no help at all. They said it was up to the dealer. SO MUCH FOR SERVICE AFTER THE SALE ON GM PRODUCTS. Mr. Goodwrench is just there to screw the customers. General Motors and Airport Chevrolet in Medford, Oregon should be avoided at all costs. Once they get your money, your goose is cooked.
On our way to my son's wrestling tournament we got a flat tire on our 2003 Z71 Tahoe. In a hurry I changed it myself and found that the wheel hoist retainer will not fit through the wheel opening in the stock Z71 wheels. This forced us to drive under unsafe circumstances with passengers in each other's laps as we had to fold down the third seat to make space for the flat. On page 5-83 in the 2003 Tahoe owner's manual GM states that having the wheel in the car could cause injury, but they make no provision to put it anywhere else.
Calls to On-Star, GM roadside assistance and three local dealers offered us no solution. There is no way to make this work. Returning from the tournament we had even more passengers so we had to find someone kind enough to transport our wheel for us.
A visit to our dealer confirmed that this wheel cannot be stored as the manual requires (for safe operation) so our third seat option cannot be used simultaneously with the spare tire. The local area rep gave our dealer pathetic excuses like, "we can't think of everything" and "there is no way to design an adaptor that will work for both a steel wheel and an alloy wheel" (even though the manual says it does). This is total BS, my 1992 Toyota 4-Runner had just that and GM thinks it's OK to pass their engineers off as that lame.
At this time, no one is returning my calls and all other Z71 owners with these wheels are in the same position. I am going to start contacting consumer groups and will try to go on the air with Clark Howard if no solution is offered quickly.
SANTA ROSA, CALIFORNIA -- I have a problem with my Tahoe. Sometimes it won't start at all - no power to anything. Other times it starts and runs fine. Died WHILE I WAS DRIVING it the other night. Took it to the dealer and they found no problem and were unable to duplicate the problem. Anyone else out there having these issues??