How did "The New" GM deal with the faulty transmission that they built for me and my wife's 2003 Saturn Vue? They passed their problem onto "valued" customers. First, know that there was a class action lawsuit against GM regarding these transmissions. GM came to terms with the law firm who was prosecuting the case, Lakin Chapman, and then declared bankruptcy right before it would have all been official.
Our transmission trouble started in February 2009; the car had 92,000 miles on it. This was during the class action lawsuit. GM paid for the entire repair of the transmission. It seemed they were taking responsibility for their poorly engineered vehicle. The warranty on the repaired transmission was 12 months/12,000 miles.
Fast forward to June 2010, the car was past the 12 months and past the 12,000 mile mark with 111,000 miles. I brought the car to Jimmie Johnson Chevrolet as they are authorized by GM to service Saturns (btw, I have no complaints about how Jimmie Johnson handled the situation from their end). I was told the next day that the part that failed was the same part of the transmission that failed and was "repaired" a little over a year ago. Thus began a two week odyssey in which I was attempting to hold GM responsible their admittedly faulty transmission.
Meanwhile the Saturn Vue sat at the Jimmie Johnson Chevrolet, and GM passed the phone around until one week later it got to the "district specialist" who confirmed what the other GM people were saying: they would probably not do anything about this because the car had over 100,000 miles on it. Of course, when the car was supposedly repaired the first time it had 8,000 fewer miles than that, but that made no difference to GM. It then took the "specialist" one week to "explore her avenues" to "help me out."
Now we have had only one car for two weeks. The "specialist" calls and reports that she thinks I'm going to be happy with GM's offer. If you've read this far then you know that I was not happy with the offer which was to pay for half of the repairs (estimated at $2,500) of the transmission. Why would I pay GM this amount of money (or any amount) to "fix" a transmission that has already proven to be unfixable? Proven unfixable through the physical evidence of my twice broken car and admitted to by GM in the class action suit.
This car was paid for in full to GM. We were the original owners, and all my wife and I ever bought were GM vehicles. GM has proven beyond any shadow of a doubt that they do not care about their customers. That they would rather squeeze their customers for more money to cover expenses for which they are responsible. As I wrote in the beginning, GM will never get another cent from me. We bought a Honda Civic instead. Research tells me they are very well made.
MURFREESBORO, TENNESSEE -- I purchased a used 2003 Saturn Ion. 4 months after purchase the car broke down. I had it towed and found out it needed a new transmission ($4000.00- $5000.00 repair). Immediately I started looking up information about the transmission in this vehicle. Bottom line, GM started putting a new transmission (VTI, Variable Transmission with Intelligence) in the Saturn Vue (year 2002-2005) and the Saturn Ion (year 2003-2004). The transmissions would last for around 30,000 to 40,000 thousand miles before something in it would break. In my case, the metal belt exploded inside the trans and metal pieces went through the whole trans.
I went to the dealership and talked to their service department manager. He gave the impression that I was wasting his time. He looked up a few websites on his computer and told me there was nothing he could do. I told him I already knew that this would be the second transmission that the car has had replaced. Did I mention the car has 80,000 miles on it? He did not seemed surprised. I could tell he had obviously dealt with this problem before and had a stocked answer for customers so I ask if he could give me a number for GM Customer service.
He told me he couldn't give the number to me but that he would call them to see if there was anything he could do. His reason for not giving me the number to call (1-313-556-5000 GM corporate office headquarters) was that they would just call him. I guess he thinks that the GM dealership he works at is the only one in Tennessee. Finally he told me he would call me by the end of the day to let me know what he found out. I never heard from him.
If you are looking for a vehicle that the manufacturer is going to back no matter what problem you have I would suggest anything other than a GM product. We as tax payers paid billions to bail out GM and as a thank you we get to deal with liars like (the service dept. manager) who sit in their offices and smirk and laugh at your situation when all we want is for them to take care of their customers and stand behind their products.
My husband has worked for GM for 25 years and we have been very loyal to them when it came to purchasing vehicles. I am sorry to say that will no longer be the case. (Service manager guy) if you read this just know that as we come to your office one by one and get no help from you or the company that you represent, we also leave one by one and find another company that will stand behind their product and that does care about their customers. One day that will leave you out of a job!
I would suggest that you take a long look in the mirror. When you get off your high horse, and consider actually helping those of us that need your help instead of giving a prompted answer that you have been spoonfed from GM. If you have one of the vehicles listed above or are looking at a used one you should look up CLASS ACTION LAWSUIT OVER TRANSMISSION FAILURES IN Saturn Vue AND ION.
I regrettably purchased a 1997 GMC sierra 4WD Z71 new. At 37,000 miles the transmission failed from a defective reaction drum. The extended warranty policy required the unit to be rebuilt. At 57,000 miles the unit failed again, and was again rebuilt at the same dealership. At 83,000 miles the unit failed again. By this time I am fed up with this truck and its apparent unresolvable problem. The service manager then approved the installation of a NEW transmission from GM per the Lemon law.
At 147,000 miles this unit failed. I have never abused my truck an any way that would have caused the demise of 4 transmissions. I had a rebuilt transmission from a well known and reputable company installed in the truck out of my pocket in the amount of $1800.00. There was an immediate problem with this unit also. When it shifted into overdrive it is like being rear ended, and did it every time it down shifted and shifted back into overdrive.
The warranty replaced the transmission, to no avail. The unit that is in the truck now #6, still does the same thing. The dealerships don't have a clue what is wrong with the vehicle. I have replaced every replaceable part that can be replaced, nothing helps. This 1997 GMC is an ornament that sits in my yard (LIKE A ROCK) that I cannot trust to get me to work every day.
I depend on my 77 pinto for that. General Motors has lost the confidence of the American public. This truck was the first ever vehicle that I bought new, and I can give my guarantee that the next on I buy will not be a GM. I wouldn't own another GM product if it was free. The next new truck that I purchase will be a Ford, and you can take that to the bank. All of you GM owners out there that have the make and model truck that I have, and is still in good running order better count your blessings, because it's a ticking time bomb. (GMC, Got Mechanic Coming.)
I own a 2003 Cadillac CTS which is currently inoperable. On Friday 6/12 my wife was returning from a walk in a park about 5 miles away. Upon returning she noticed that the car seemed to be having trouble going into gear. When I went outside to check I noticed fluid leaking from the car. I couldn't tell if it was antifreeze or transmission fluid. So, taking no chances I bought some transmission fluid and tried to put it and this is where my complaint starts.
On my car and any CTS that does not have a manual transmission you can not add or check your transmission fluid - it is a 'sealed' system. So I was told by the service department at Cadillac. I took the car to the dealer for them to check and add transmission fluid if needed. After examining my vehicle the dealer found that a 'cooler over flow bottle' in the radiator had burst. The radiator is in a sealed system with... the transmission! So when this bottle burst it mixed antifreeze with transmission fluid.
A water based product with an oil based product. Since neither is compatible with the other, I need to replace all the hoses, the radiator, and the transmission for a bill of $12k!!! This seems to me to be a serious problem in design. How can you have two things that are incompatible linked in a sealed system? Isn't that putting the owner at risk? I have been looking for help from GM or Cadillac but I haven't received any responses from them yet. My wife and I cannot afFord to buy a new car or repair this one. She is retired and I am unemployed. If they just offered to replace my car that would be wonderful but I'll probably morph into LeBron first!
ORANGE, CALIFORNIA -- 140,000 miles - THIRD transmission????? We purchased a Chevrolet Cargo Express 2500 thinking it was a good vehicle with a great 100,000 mile power train warranty. We were wrong. The first transmission went out at 60,000 miles and the second at 70,000. Now we are in the process of getting a third installed for ($3,811.00) which does get another 100,000 mile warranty. Our problem is they didn't warranty the second transmission but said it falls under the first transmission warranty. Boo Chevy. When we called for assistance they strung us along for over a week before they told us they could offer us no assistance.
This is a work van and it costs us money every day to have it in the shop. Please don't buy from General Motors as they do not stand behind their product and they also do not have good customer service. I would be surprised if the third transmission lasts for the entire warranty based on our past experience. I expect to be in the shop again so we better trade it in before it gets to 50 miles. Won't ever buy GM again. Very disappointed with their product.
ALBANY, OREGON -- I had a 1996 Chevy Silverado 1500 that the transmission went out with only 39000 miles. Of course warranty was out and GM would not cover the repair. I now have a 2006 Chevy Silverado 1500 with only 65000 miles on it and of course extended warranty is out but it is in the shop right now getting rebuilt because the sunshell shattered. This is the 2nd new Chevy that I have bought that the trans went out -- there will not be a 3rd. I believe there needs to be a recall on this product. It is very costly to keep rebuilding transmissions.
I own a 2002 Trailblazer that is now getting the 3rd transmission installed. The first failed at 48,000 miles, the second at 134,000 miles and it the third will be the last. When I contacted GM about this problem, I was told: "at some point the customer has to take responsibility for their own vehicle. GM will not be assisting you at all". After this repair is completed at $3000 I will be driving this vehicle to the Honda Dealer for a trade in. I have had enough of GM and the US (HA HA) made vehicles.
I have a 2006 Buick Allure that has has a lot of problems - steering 3 times, leaking transmission cooler lines, and now at 94,000 kms the transmission is failing, just out of warranty. I have found service bulletins identifying this problem but will not get any help. My wife will soon be requiring a new vehicle and guess what it won't be a GM product.
NORTH CHARLESTON, SOUTH CAROLINA -- I have a 2004 Saturn Ion that needs a brand new transmission put in. The manager at the Saturn dealership says I'll only have to pay half, but I still don't believe that it's fair. I just had the transmission fluid flushed a little over a month ago also. This particular transmission is being recalled, and I say there should be a better deal than just half off!