General Motors Yukon

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Standing behind your product
Posted by on
To begin I have owned 2 GMC trucks which I loved, absolutely no problems other than normal wear and tear, maintenance issues with over 150,000 miles on them. So when my husband and I decided to buy a SUV for our family of 6 we immediately were attracted to the Yukon XL's. We found a newer, used one, in excellent condition and still under warranty. Little did we know that would be the start of high cost repair bills. From 29,500 miles on we began to experience issues with the 4X4 system. I have had it into the shop at least 5 times over the past 2 yrs and 40,000 miles, to fix an issue that was never fixed properly under warranty the first time, and was told it was a different issue every time, so that the additional costs would not be covered under warranty; though the same symptoms existed each time. Needless to say it has been frustrating to pay that much money for a vehicle that should not be having these or any issues for that matter with as few miles as it has, and because that regular maintenance and care has been done on the vehicle to keep it working at its optimal capacity. In addition the back liftgate latch stopped working, and in researching that I found out that is also a common issue with this make and model. I totally understand wear and tear issues but I have to say I have been EXTREMELY disappointed that GMC does not stand behind its product. When I go to buy again I will be looking at competitors with better reputations and who stand behind their product, like those who even offer warranties up to 100,000 miles...which to me should be standard on all vehicles to cover such issues as I've been having to deal with prematurely. If a company wants to stay afloat, aside from Government Bailouts, they need to first look at keeping their customers happy by addressing issues with integrity. GMC needs to take a look at what their real issue is, customer service...make your customers happy and you will continue to have customers to serve, as well as the referrals that go with them...needless to say I will not be looking to buy GMC products again, or recommending them to others, showing that customer service is imporatant to a companies health! I just wish more companies had integrity to stand behind their products these days!!!
     
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Anonymous on 2010-08-12:
amen. Good review!
Weedwhacked on 2010-08-12:
They'll stand behind their product as long as it doesn't cost them any money!
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2007 Yukon Too Complex
Posted by on
36541 -- Hello,

My wife and I have a 07 Yukon. It has a V-8 with active fuel control. The truck has some problems. It is a year old and just out of warranty. I have been to the dealer many times. The radio quit, the ac/heater/defroster quit. The passing gear would not engage and the fuel economy was terrible. 16mph, not sure what the active fuel control is for. Dodge dose this good with a plain v-8.

Anyhow, I have bought Chevy/GMC several times. I am very disappointed with the new vehicles. I was able to contact the customer service department, and the above problems were worked on and the radio was replaced by GM. I only had to pay 200.00 for the tech to reprogram the truck’s computer to fix the Passing gear problem.” Lucky Me"

Well the radio was fixed, the climate control still does not work, and we do not attempt to pass anybody or pull out in traffic unless we have plenty of time. We have come to realize that McConnell Cadillac is just patronizing us. They do not know how to fix it. My wife is tired of me taking the truck back and forth to McConnell and paying money for them to reprogram the climate control that does nothing. The person at the dealership is nice, but is not serious about fixing the problem. He just wants this vehicle out of his hair.

I could understand if I was complaining about the temp if, it was a degree off, but if I have to keep adjusting the temp up and down to regulate it, something is not right. I have to turn the temp above 88 degree to get it to start warming up. Then if I get on the highway the blower speeds up and the temp drops to cool.. Sometimes it is the opposite, I can run the temp down to 60 and it is still blowing hot air. We have to roll the windows down. The service guy has give many explanations that change every time I go back. One time they told me they reprogrammed it, one time they replaced a part, one time they told me the found a wire unplugged in the back of the unit. Whatever...

We paid a lot of money for this truck . The motor is the 5.3 300hp and it drives like a 125hp. It has a little power until you try and use it, the AC is a nightmare, and the MPH is far from what is posted on the sticker.

We like the ride, it is smooth, but we would like to have the rest of the package, it is not like we are not paying for it....

This vehicle has 40,000 miles.

What should I do with this truck? Just accept that $42,000.00 does not buy much?

The real reason GM moved their warranty out to 100,000 miles, is so that previous customers will buy from them.

If I buy another vehicle, I will buy one with roll up windows and big knobs on the HVAC. GM has complicated their system so well they can not even fix it. Active fuel control, are you kidding me, more like power reducer.
     
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Anonymous on 2007-12-19:
What kind of mileage were you expecting from a 300 hp V8? Bigger isn't always better.
Principissa on 2007-12-19:
PWP I was just going to say that! I love my little 4 banger. She is a 2000 and still gets 30 MPG!
Slimjim on 2007-12-19:
We have the Caddy version which is rated at 12 city/18 highway. It's a bit short of that around town but hits the 18 on the highway fine. What driving conditions are you pulling 16? If you have the double overdrive 6 speed, you should be far better than that highway, unless you live at 80+ MPH.
madconsumer on 2007-12-19:
"My wife and I have a 07 Yukon. It has a V-8 with active fuel control. The truck has some problems. It is a year old and just out of warranty."

your vehicle is out of warranty after 1 year? did you drive 36,000 miles in 1 year?

I don't get it......
GTB on 2007-12-19:
Your vehicle is not out of warranty. If you call the number in the back of your owners manual you will be able to get your warranty work done and no cost to you......unless there is excessive mileage or the truck has been mis-used or used for commercail use.
Aerocave on 2007-12-21:
Most of the customers who have purchased 07 Yukons from us have been very satisfied...Not to say that there are not a few "bad ones" out there...I have to say, though, 40,000 miles in 1 year is beyond excessive.
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Problem after problem
Posted by on
VALLEY SPRING, CALIFORNIA -- Traded in my 1999 yukon for a 2004 yukon xl and what a mistake that was. My 99 had no problems at all. I traded it in with 48000 miles and from day one it was a runner. I thought with such good look with my 99 I couldn't go wrong with the 2004, boy was I wrong. After 4 months or so the rear A/C and Heat went out. Dealer fixed it and sent me on my way. about six months later the same problem started to happen and when I took it back in it somehow fixed itself on the drive there, so the dealer said there is no problem. 6-8 months later the front end started to make a clanking sound when turning into parking spots. I knew what the problem was because my in-laws 03 Sierra was just fixed with the same problem. When I went to pick up their truck, I asked if this problem could affect my 04 yukon and they said yes. I asked them if my 04 should be looked at and they said no, not until it starts with the same problem would they fix it with the known front end update parts for this fix. Well time went on and sure enough the front end went bad. Went to the dealer and they fixed the problem. 3 months later the odometer went out and they repaired it. 2 months later the odometer went out again, front driver power seat went out, fuel gauge went out, and the rear A/C and heat went out. All this while on our vaction. We took it back to the dealer and they fixed the power seat, said they could not find anything wrong with the rear A/C and heat, and claimed to fix the odometer and fuel gauge. When I left the dealer the seat was fixed and the rear A/C and heat was working for now, but the odometer was not fixed properly and the fuel gauge read a 1/16 under the full mark. I was so mad but I let it go because I was just tired of dealing with it. Now on 5-18-07 with my warranty almost up in 4 days, I put the truck into 4 hi and the front end bearings are shot. So once again it back at the dealer to be fixed and once again I am having them fix the already fixed odometer and fuel gauge. The point of this story is that after talking with various service people at the dealer, GM know about the front end problem I had, they told me they are doing about 2 front bearing replacements a week on other 4x4 and some have even told me they would not buy a GMC product either. Pretty sad that we buy these American built car with stickers on the door saying made in Mexico; like mine. Buyer BEWARE Stay away from GMC products, They had to save money so the shareholder are happy so they decided to save the buck on the quality of their cars and trucks. DON'T BUY GMC!!!!!!!!!!!!!!!!!
     
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Sparticus on 2007-05-18:
Why did you want to get rid of your 99 model? I'm kind of in the same boat right now. I have a 99 Toyota 4Runner... each year I think about trading up to a newer version, or a hybrid. But I don't have any problems with my 99 (knock on wood!)... So I haven't been able to bring myself to get rid of it...
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Yukon XL Auto Leveling suspension
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TOLEDO, OHIO -- The first of the year we purchased a Yukon XL w/ Quadrasteer. Great vehicle bought for pulling a 29' Thor Citation Trailer. The Yukon 3/4 ton, 2500 XL was presented by the salesmen, and was listed in the (102-03) 2003 YUKON sales magazine , as well as presented by the GM Buypower web site and the GMC.com web site to have as an option a Z55 Suspension Package. Which included ( and I quote) " Autoride, bi-state variable shock dampening and rear air-assisted load-leveling(required with Vortec 8100 Engine)" (Note the 8.1 engine is only available in a 3/4 tone truck) My Yukon was sold to me as I wanted with a Z55 package. I followed the dealer and handbook instructions and did not pull the trailer until I had reached 500 miles. When I attached the trailer, I waited for the Auto leveling to occur. It did not happen. I called the dealer and he requested I bring the car in to see why the car was not autoleveling as it should. I also called GM Cares, and received the same information. Upon inspection at the dealer,( who became perplexed) it ws found that the vehicle had no device that would provide "Auto Leveling" or any knid of leveling. The dealer wanted me to contact GM Cares again and have them solve the issue. In short and 4 months later. GM Cares and the Dealer say that it was a misprint and that they have the right to change specifications at any time, and that I did not pay for this specific option ( which I did pay for). In fact they say that they never offered Auto Leveling on the 2500 series Yukon. ( All this information is only now presented , months after purchase and in light of my indicating a problem). I now have a $50K+ truck, without the features I was told I was receiving that I specifically wanted for towing, and Paid for. How many other owners have fallen pray to this deceptive practice and are unaware that that have been taken advantage of.
     
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Front End
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FONTANA, CALIFORNIA -- 17 months ago I purchased a 2003 GMC Yukon, when the vehicle was 5 months old with 3,000 miles on it I starting having problems. Now at 7,000 miles still having a POPPING sound in the front end when turning and when backing out of a parking space. I had the vehicle to the dealer 6 times over the past 14 months and they can't seem to fix it. Sometimes it comes back with additional problems. Front end leaning, pulling to the left, tires rubbing, etc. I've filed a lemon law claim and still dealing with General Motors, they are giving us the run around. Funny how they will take your money to buy the vehicle, but can't seem to back up their product. Anyone else having these types of problems (front end & possible transmission slipping)? Sincerly YUCK-KON
     
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Truth on 2004-10-17:
I would look for premature tire wear showing up soon. Look at your inside tire wall often, and see if you see severe wear on the corner of the tire. Something is wrong!
andre on 2004-11-15:
I have the same problem about my truck puling to the left and transmission slipping. you can contact me at: andrehache1@msn.com
I have a 2003 gmc sierra whitch is driving me crazy. I am curently doing some reserch on this and would appreciate anybody whit this simular problem. We can do something about all this lost of time and frustration. Lawyer alwready contacted.
Chevy man on 2004-12-05:
I have an 03 Silverado that has the same popping problem that is felt through the steering column, I have taken it in twice to my local dealer and have been told that it is the Steering shaft was not lubed properly, (they greased it and it went away)But when I take it in for service I have to ask them to lube all the steering componets. I also have an issue with a whine from the motor when staring it in the morning, or if it has sat longer then a day, when I put it in either reverse or drive makes no difference, and have been told it is normal, doesn't sound like it to me but hey they are the experts (ya right)
mustang59 on 2008-01-02:
Hey friend, had the same problem with my 04 silverado until the tire fell off. Get your front bearings looked at!
ASAP
hottubbrad on 2009-03-01:
I am having similar problems. BIG clunk when turning at slow speeds. Dealer couldn't figure it out. I am currently changing Upper Control Arm bushings as they are sloppy. Vehicle is scary to drive as it is currently.
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