[X]

General Motors - Page 2

Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 13 ratings and
262 reviews & complaints.
www.gm.com


Most Popular | Newest | More Options >
More filter options:
LS1 Engine "Piston Slap Defect Scandal"
Posted by on
I made the mistake of buying a new 2000 Chevrolet Silverado 4x4 Z71 Extended Cab truck from Tony Chevrolet of Anchorage. Within 1500 miles I noticed an engine noise and took it to our local dealers service dept in my home town of Wasilla where Tony Chevrolet also happens to have another dealership. I was told the noise was normal and all the new LS1 engines made this noise. I took them at their word because I had always been treated right at this dealership. This truck has been a pure lemon from day 1 with many other numerous problems including a drive train vibration that is still present, with new problems almost monthly. Around 8-2001 I found out a large number of LS1 powered cars and trucks 4.7,5.3,6.0,8.1 Liter engines suffer from a design defect called "Piston Slap". The Firebirds,Camaro and yes, even the Vette motors suffers from this defect. GM has numerous TSB stating there is nothing to worry about, this is just a normal noise your engine makes. If it's normal, why don't all the LS1 engines sound this way? We tried to use the BBB autoline that the GM 800 number recommended and figured we had an open and shut case since the truck had been to the dealership the required amount of times to be considered a lemon. Boy were we wrong. GM has the BBB autoline in their back pocket, why else would they recommend using the program? I have 23000 miles on my truck, you can lay down under the oil pan and listen to the knocking noise coming from above the oil pan. My truck pings on very small hills without a load and it doesn't make a difference what gas is used. A person can leave the engine idling and walk around the front of the truck and hear a tapping noise. But that's normal also! If your thinking about buying a new or low mileage GM car or truck don't! Are you willing to take a chance on your hard earned money? GM will not back up the basic 3 yr 36 K mile warranty and it won't do you a bit of good if they try to sell you a warranty if your buying used. If you happen to own a GM vehicle, next time you change your oil, take a sample and send it into an independent company who does oil analysis and have your oil checked to see if it's clean or dirty. Don't depend on GM to tell you the truth about their oil analysis. If your oil is showing normal wear you got lucky and shouldn't have anything to worry about. If your sample shows abnormal wear it's time to document the findings and get ready for an uphill battle with GM. I'm not a GM basher, I've owned 7 GM vehicles and have been proud to own them. They have been mostly trouble free and the service dept's have always treated me very well. With this Silverado, I've been lied to, cheated and defrauded. I was told GM had a fix for this "customer concern". They would either replace the pistons with the "updated pistons" or have a new engine installed. Now I'm told they will do neither, because there is not a problem. My independent oil analysis tells a different story. I did call GM's 800 Customer service line today 4-17-02 to update our case file and let them know the knocking and pinging is getting worse. I was again told that GM is working on another fix for the "customer concern" issue and they would let us know when they are ready to address the issue. GM has great bunch of hard working employees who are forced to lie about this defect or are told to say nothing at all. If you want to help fight for your rights and have your GM vehicle fixed, take a look at this website link below and it also has links to other sites who are fighting the same cause. There is also a number of the V6 engines used in GM cars that suffer from Piston Slap Defect". The best thing you can do is educate yourself about this Defect. I'm almost sure this will turn into a Class Action Lawsuit/ Scandal before everything is said and done. Remember how GM handled the gas tank defect a numbers of years ago to save a few bucks? Will I buy another GM vehicle? NO! I've persuaded 2 people not to buy new GM pickups, all I had to do was let them listen to my engine. That's at least $60K GM doesn't get a profit from. Hey GM! how many other owners do you think are doing the same thing?http://www.angelfire.com/tx5/gmpistonslap/index.html
     
Read 2 RepliesAdd reply

User Replies:

Anonymous on 2003-12-01:
My 2000 Z-71 has piston slap, "funny" brakes, 4-wheel drive sometimes disappears, and now my tailgate fell off! Plastic covers on cables hides wear and breakage, so when latch failed on gate, it not only opened, it fell off the truck and damaged it significantly! I am very disappointed in the quality of the engineering now exhibited by GM.
mred80 on 2005-02-23:
I to am having problems with this piston slap on my 2002 ws6 trans am, took it to the pontiac dealership and was told that gm was not doing anything for this problem. I purchased it used, why am I spending money a piece of crap. that slaping noise is pretty load, you think it would cause an exteme amount of wear and tear to this motor. I was told it was a kind of plastic coating on the pistons that eventually comes off and causes the slaping noise. gm just dosent want to fix it because of the cost of it, just think of all the motors they would have to repair. that's a courporation for you, just trying to make as much money as possible at expence of the consumers.
Close commentsAdd reply
LS1 Engine "Piston Slap Defect Scandal"
Posted by on
I made the mistake of buying a new 2000 Chevrolet Silverado 4x4 Z71 Extended Cab truck from Tony Chevrolet of Anchorage. Within 1500 miles I noticed an engine noise and took it to our local dealers service dept in my home town of Wasilla where Tony Chevrolet also happens to have another dealership. I was told the noise was normal and all the new LS1 engines made this noise. I took them at their word because I had always been treated right at this dealership. This truck has been a pure lemon from day 1 with many other numerous problems including a drive train vibration that is still present, with new problems almost monthly. Around 8-2001 I found out a large number of LS1 powered cars and trucks 4.7,5.3,6.0,8.1 Liter engines suffer from a design defect called "Piston Slap". The Firebirds,Camaro and yes, even the Vette motors suffers from this defect. GM has numerous TSB stating there is nothing to worry about, this is just a normal noise your engine makes. If it's normal, why don't all the LS1 engines sound this way? We tried to use the BBB autoline that the GM 800 number recommended and figured we had an open and shut case since the truck had been to the dealership the required amount of times to be considered a lemon. Boy were we wrong. GM has the BBB autoline in their back pocket, why else would they recommend using the program? I have 23000 miles on my truck, you can lay down under the oil pan and listen to the knocking noise coming from above the oil pan. My truck pings on very small hills without a load and it doesn't make a difference what gas is used. A person can leave the engine idling and walk around the front of the truck and hear a tapping noise. But that's normal also! If your thinking about buying a new or low mileage GM car or truck don't! Are you willing to take a chance on your hard earned money? GM will not back up the basic 3 yr 36 K mile warranty and it won't do you a bit of good if they try to sell you a warranty if your buying used. If you happen to own a GM vehicle, next time you change your oil, take a sample and send it into an independent company who does oil analysis and have your oil checked to see if it's clean or dirty. Don't depend on GM to tell you the truth about their oil analysis. If your oil is showing normal wear you got lucky and shouldn't have anything to worry about. If your sample shows abnormal wear it's time to document the findings and get ready for an uphill battle with GM. I'm not a GM basher, I've owned 7 GM vehicles and have been proud to own them. They have been mostly trouble free and the service dept's have always treated me very well. With this Silverado, I've been lied to, cheated and defrauded. I was told GM had a fix for this "customer concern". They would either replace the pistons with the "updated pistons" or have a new engine installed. Now I'm told they will do neither, because there is not a problem. My independent oil analysis tells a different story. I did call GM's 800 Customer service line today 4-17-02 to update our case file and let them know the knocking and pinging is getting worse. I was again told that GM is working on another fix for the "customer concern" issue and they would let us know when they are ready to address the issue. GM has great bunch of hard working employees who are forced to lie about this defect or are told to say nothing at all. If you want to help fight for your rights and have your GM vehicle fixed, take a look at this website link below and it also has links to other sites who are fighting the same cause. There is also a number of the V6 engines used in GM cars that suffer from Piston Slap Defect". The best thing you can do is educate yourself about this Defect. I'm almost sure this will turn into a Class Action Lawsuit/ Scandal before everything is said and done. Remember how GM handled the gas tank defect a numbers of years ago to save a few bucks? Will I buy another GM vehicle? NO! I've persuaded 2 people not to buy new GM pickups, all I had to do was let them listen to my engine. That's at least $60K GM doesn't get a profit from. Hey GM! how many other owners do you think are doing the same thing?
     
Read 3 RepliesAdd reply

User Replies:

Anonymous on 2002-04-17:
I forgot to post the website, it's http://www.angelfire.com/tx5/gmpistonslap/index.html
debbie.haynes on 2004-02-09:
GM Chevrolet Silverado Truck Piston Slap. I am worried about this problem. Reading any reviews available. I have retired after many years and do not have funds to repair truck.
Noel H. Haynes
debbie.haynes@verizon.net
christmace on 2004-03-23:
Your concerns are the same as we have been fighting for the last 2 yrs. We have a 2002 Silverado 8.1 Liter, Alison Trans. We have the Piston Slap noise and also a noise on cold startups coming from the Transmission. I have called the GM 800 on 3 diff. occasions. I have had the truck into 2 diff. dealerships both denying any noise at all at first. They gave me a tech bulletin on 7/28/03 stating that it was Piston Slap noise that is one problem. It sounds like a diesel engine when it is not. Then the other noise we have on first cold startups we were told was the Torque converter draining and air getting into the pump. Both of these problems according to GM "Are normal characteristics of this truck". Normal til the warranty goes out. I was working a deal to get an extended warranty for the Trans and then they told me I would have to bring it back one more time to verify the Piston Slap Noise. I argued with them that they had already diagnosed the Piston Slap and gave me the bulletin on it. I am so frustrated. This has cost me time and money to take off from work. They kept denying they even heard a noise. I dropped the truck off one evening and kept the keys and then went back over the next morning and started the truck, so they could hear the noise and not deny it. I have been a GM person all my life. I was close to purchasing a new Buick this time last year. Based on the service at the dealerships or I should say lack of service and the unwillingness of GM to help us we are going to trade the piece of Junk in on something but it won't be GM. We love the truck style and everything about it but it seems from day one we have had nothing but problems that don't get fixed. The best they can do is give us the valuguard treatment that is free under warranty and then they screw that up and don't do a half way decent job. Very frustrated and thinking about taking this to 7 on your side for consumer help just to let consumers out there know that GM doesn't believe in standing behind their products or provide service. We even tapped the noise on a CD and took it to the dealership so they wouldn't think we were nuts. They heard the noise on the CD but "they cannot do anything until they hear it first hand" Do I enjoy taking time off work to put my $40k truck in the shop? Anyone have any other ideas. I read that GM is secretly buying back some vehicles with the noise problems but I can't get past the 800 service rep. Anyone know who else to call. Does the lemon law really work? Is it worth envoking the Lemon Law? I definitely got a sour lemon.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Customer Care/Concerns
Posted by on
Rating: 1/51
I have been under review for a blown side curtain airbag deploying for no reason. Every time I try to reach the apparently only person who works in that dept I only get voice mail. Finally speak with her regarding a possible rental and am blown off for days only to find out I am not to be contacted next week when I asked for assistance on Wednesday the prior week. I feel neglected and let down by GM. I have only owned GM vehicles for the past 20 years but will never buy from them again. If you cannot help a client with an issue and can only speak to one person who is never available how do you get any satisfaction? Tried calling in a complaint to complaint number and got even more of a run around.

Highly unsatisfied and highly likely to buy anything that does not affiliate with GM. A multi-billion dollar company with no regard for the people who spend their hard earned money getting this company even richer...

Shame on you GM.
     
Read 1 RepliesAdd reply

User Replies:

nikalseyn on 2013-05-11:
Doesn't it really aggravate you when they tell you "we value your business, etc." and then you get the lady's voice mail? From my experience in the corporate world, this nonsense is caused by not only bad, irresponsible employees but poor management---no one is supervising these so-called customer service people. Best to try a different auto brand, I guess. I would.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Customer Service on Parts Damaged in Shipping
Posted by on
Rating: 1/51
BELLFLOWER, CALIFORNIA -- I ordered the 6 parts needed to install rooftop rails on my GMC Terrain on May 2 2012. They arrived on May 12 but the 2 main parts had both of their plastic ends broken off. The reason appears to be that there was packing material on only one end of the box so too much weight was put on the exposed end of the rails causing them to break. We emailed the company in the required 3 days and a customer representative named Eric requested photos of the damaged parts, which we immediately sent.

Waited 4 days and sent an email requesting an update, waited 2 more days and sent another email, waited 4 more days and sent another email. Eric replys that he had not got the pictures over to the warehouse and that another guys would call today. No call came so I asked for the name of Eric's supervisor and phone number. The next email gives me instructions for returning the parts and states that if they are damaged I won't get a refund and will have to pay the shipping to get them back. Is this guy out of his mind?
     
Read 2 RepliesAdd reply

User Replies:

trmn8r on 2012-06-27:
The communication in this case is horrible. Based on what you wrote the warehouse guy doesn't even know they were damaged in being shipped to you. Before I sent them back, I would keep bugging them until they send something that at least admits that I allege the items were damaged in transit to me.
run from them on 2012-12-18:
your best bet is not to purchase from this company, they sale reconditioned and broken parts as new. Then they try to talk to you like an idiot.
Close commentsAdd reply
Multiple major problems on 2003 pre-sale Deville Cadillac eight years old.
Posted by on
DETROIT, MICHIGAN -- I am 75 years old female and a 30 years driver of Cadilacs. The only auto
I have own in my adult life and want buy anything else. I have invested
thousands and thousands of dollars on new and a few pre-sales since 1981.
They have been reliable, dependable, well kept, and very beautiful. In 2007
it was time to trade my 1999 Brougham that I purchased New and it was over
$50,000 that I paid in full for that auto but it was having some problems.
This auto had almost 100,000 miles on it so I was encouraged by the dealer
not to pay over $ 2,000 for repairs but to trade. I am always ready to buy
another Cadilac and they knew it doesn't take much to convince me to trade
and I had bought several from this dealer. However, this time I bought a
LEMON and I am schock all the major repairs and more is needed on this
auto. When I was shown this car it was beautiful, a 2003, 43,000 miles,
my favorite color Pearl, gold rims, gold decors, beautiful inside and out.
This was in 2007 and the auto only 4 years old. I thought this was a very
good buy and I was please.............I only got less than two years in
warranty and when the warranty had expired so the dealer said all HELL
BROKE OUT.......As I stated above the service was frequently every thing
went wrong I couldn't believe what was happening to an auto that look so
good and not many miles and I am the only driver and doesn't drive that
often. A safe driving record, live in a very small town, and don't drive
much but go to my doctors in Savannah 35 miles away. I am retired, handi-
capped, can't walk much so I have to have my car to get around and I can
drive with no pain but can't walk. I had to get GM EXECUTIVE OFFICE TO
COMPLAIN TOO AND SEE IF THEY would PAY FOR ALL THESE PROBLEMS. I believe
this is factory problems. They helped a little and I still need more. I am
afraid they want help any more. I have 77,000 miles now on this auto.
Window washer not working I have to take the fuse out when I drive and put
it in if it begin to rain. I told GM Iam not rich live on a fixed income
can't work and don't have thousand of dollars to pay for all these
problems I didn't do. I just got a very bad deal and still need help.
My Blood Pressure stay up, I am a diabetic, so many health problems. I have
given them over these years now I BELIEVE IT'S THEIR TIME TO DO THE RIGHT
THING.
     
Read 1 RepliesAdd reply

User Replies:

Starlord on 2011-10-26:
Iam sorry to hear that you are having these problems, but do you think that even Cadillac can make something that will be perfect forever? An eight-year old car is bound to have problems, especially one that you have no idea how or where it was driven. Shucks, I have seen Rolls-Royce lemons. I salute your loyalty to a brand, but to me, I think Caddys are tricked out Chevrolets. I prefer Chrysler products, as my 85% of my cars have been. Ihave always believed that a used car is only available because the previous owner got rid of it. I, however, have never been able to pusrchase a new vehicle, so I just have to put up with someone else's problems.
Close commentsAdd reply
2007 Cobalt Hockey Puck
Posted by on
I hate this car. I bought it new and a week later the engine started knocking when you crank it. I have had it in 3 times to get that fixed, the first 2 times they say they can't reproduce the noise. the last they say its typical GM knock and all of them do it. I asked him to show me on a new one and it wouldn't do it, he tells me I have 100000 mile warranty, if it blows up they will fix it!Its embarrassing when it does it and some crappy attitude to have. They doors won't shut right and rubbed the paint off, the airbags stopped working, the signal lights won't work right among a bunch of problems and now it started leaking gas the other day. the car stalls, I'm down to 12 mpg and its using oil. I called GM and referred to a recall on 07 cobalt's for a cracked fuel pump module. My state is covered(only a small coverage area) but for some odd reason my vin is not. They have called me 5 days in a row, its like they are waiting to get the notice we died from inhaling the fumes or blew up. They want to get a $250 diagnosis so they can put it in the records in case they decide to issue a full recall. I shouldn't have to pay for your records. Safecar.gov has many more complaints like mine. Its really nice how every time something goes wrong I'm told its because I put some type of gas in it or its the wrong color or I drove under a pigeon while turning left on a Sunday made it crack and its not their fault, but here, get this diagnosis out of your pocket so I can put it in the records. The part costs as much as the diagnosis, why would I do that. All I get is I'm sorrys and it should be covered, calls all the time with no information other than am I going to get the diagnosis. I hate this car!

I have a 1995 Thunderbird with 260000 miles on it that I've had forever, I guess I will be driving it again. At least I can depend on it. maybe before somebody dies GM will take responsibility and fix the death trap, but I don't think they will.
     
Read 3 RepliesAdd reply

User Replies:

trmn8r on 2011-07-22:
I don't have time to research this further, but I found this site that shows the reliability for several years of Cobalts. 2007 looks good, according to this one site.
http://autos.msn.com/research/vip/Reliability.aspx?year=2007&make=Chevrolet&model=Cobalt
laramc77 on 2011-07-23:
I bought this according to good reviews,I needed a small car that was good on gas.I have gas leaking on the ground due to an admitted faulty part by gm that they won't fix.Heres the recall site with 676 complaints just on the 2007 cobalt.
http://www-odi.nhtsa.dot.gov/complaints/
I don't abuse my cars, like I said, I'm back to driving my 16 year old tbird with 260000 miles on it, its a gas hog, but at least I don't have to worry about breathing fumes or fumes igniting and killing us.
GenuineNerd on 2011-09-16:
So far, I'm happy with my 07 Cobalt. I did buy a well-cared for, 1-owner car with 62K miles. Probably will end up just as reliable as my 04 Cavalier, which has the same engine and transmission. I ended up replacing the Cavalier after an accident, in which my insurance company totaled the car and paid me a settlement, which I used for a down payment. Bought it from the same dealer as my last 2 Chevys.
Close commentsAdd reply
General Motors Refuses to Honor Warranty
Posted by on
Back in April of 2010 my stepsons father, my wife and I purchased him a 2010 Chevy Camaro for his graduation from US Army Basic Training from Ft. Benning. Approximately 6 months after the car was bought the differential went. The car was towed to the dealer and they replaces it. Approximately 2 months later the brakes went and our local mechanic replaced all for breaks including the calipers which were unavailable and took weeks to get. Right after the breaks were done the differential went again on the Camaro and GM said it was not being warrantied because it seemed as if the car was being abused. Long story short after long numerous discussions with General Motors Customer Service (I mean Abuse) Dept. We ended up paying for the job out of our own pocket with the dealership helping us with it. The vehichle was at the dealership for 2 months and when we finally picked up the vehichle it was making a thumping sound as we drove it out of the service dept. We turned the car right around and brought it back. The mechanic said that because the car was sittin there as long as it was it had flat spots on the tires. He told us to drive the car for 100-200 miles to heat the tires up so the flat spots would disappear. Not ever 24 hours after the car was picked up and with 100 miles put on the car the engine blew. A GM inspector was brought in to check the car and he determined that the engine was not going to be warrantied. His opinion was that the vehichle was being abused. Called GM Executive offices and was pretty much told after a few days of going back and forth sorry pay for it yourself. How could the engine have been abused when it sat there for two months and secondly, there had been absolutely no problems with the engine prior. So how could the engine have been abused??? GM is supposed to be Americas Auto Company..what a freaking joke!!! Next step now in this saga is heading into court. Anyone want to join us and make this a class action suit?
     
Read 10 RepliesAdd reply

User Replies:

trmn8r on 2011-06-30:
GM/dealer felt the car was being abused, and that caused the differential failure, and thus would extend to the engine. Whether a engine malfunction was observed or not when the car was taken in for repair, it is logical they would use the same argument.

Let me ask this - if this were a widespread problem it should be out there in complaints on the internet. Have you found other similar complaints?
saj80 on 2011-06-30:
As expected, a very good response from trmn8r. I did a quick search, and other than the usual GM issues, couldn't find any of the issues in this post. Perhaps, as hard as mom and dad want to believe it, their son is abusing this vehicle. A specific age isn't given, but since this person just graduated basic training, my guess is late teens/early twenties, and history has proven that some people of this age, especially males, have a tendency to drive vehicles a little harder than most.
Anonymous on 2011-06-30:
great review!
Churro on 2011-06-30:
"GM said it was not being warrantied because it seemed as if the car was being abused"

What the hell does that mean? I'd ask them to define 'abused' with references to the warranty and strict proof thereof it occurred. The burden of proof falls on GM.

It's a shame good people are taken advantage of by corporate failures still suckling on the government teat.

Good review!
Anonymous on 2011-06-30:
The comment before my original one is suggesting the OP to be of young age and therefore most likely to have abused the vehicle. Cut the OP some slack already!

As usual Churro (not churro) comment is spot on.
Slimjim on 2011-06-30:
Churro, I'm guessing they did provide further explanations to their theory. Let's not forget, computers in today's cars record quite a bit of info. Over-revving and driving habits all are captured and documented by the car's computer. Tires and brakes tell stories too. Two sets of brakes, a differential and the engine, all in a year? That is one bad luck car with some unusual major failures.
Churro on 2011-06-30:
SlimJim, I can't over-rev my piece of crap Dodge Ram if I wanted to because the computer won't allow it. It also governs the max speed.

I'd assume the camero does the same. In fact I'd say anything the computer allows as far as acceleration and MPH shouldn't void the warranty on the engine since those parameters are set by the manufacturer. See where I'm going here?
Slimjim on 2011-06-30:
I do churro, but it's hardly that simple, I had a Mustang that had an annoying habit of popping the check engine light on the minute it was goosed pretty good. The dealer told me it was specifically to identify red line driving in case of warranty issues. And yes, you needed the dealer or the diagnostic box (and know-how) to clear the error and shut the light off. In my case, it was way too sensitive so the bulb ended up being thrown in the glove box.
Anyway, let's be realistic, speed or rev limiters are for extreme conditions, design to prevent immediate failure. Give me a brand new muscle Camaro and I'll show you how to take years off it's life in half an hour.
saj80 on 2011-06-30:
ashleyfurniture, I never said this particular person abused the vehicle because of their age, only that as many of us know, some young males have a tendency to abuse vehicles. I did not blame the parents either, only stated that perhaps they are not objective in this situation. I would add more, but then this entire post would be deleted.
Critical_level2 on 2011-07-01:
It does sound like the Camaro was driven hard. The main reason people buy a Camaro, Mustang, Corvette, etc. is that they are fast and meant to be driven that way. People who want to baby their vehicles and squeeze excessive mpg from them buy hybrids, civics, Lincolns, etc.
Close commentsAdd reply
GM - Deathcool- poor customer service
Posted by on
Purchased a new 2001 Chevy Venture, by 2006 (approx 50k miles), engine coolant was leaking. Took it into dealer for diagnostic. $150 later, they say intake gasket is leaking and would be about $1500 to fix. I balked and asked them what they suggested, they said contact GM/Chevy customer service.... so I did. After 10 rounds with them they said they could not pay for any of the service despite the number of complaints they received on it.

I put some magic potion (some type of sealer) that kept it running and not leaking, but wasn't exactly a proper fix and have always had concerns about the reliability especially when transporting my kids.

Several years pass and apparently there was a class action lawsuit here and Canada. GM agreed to notify and fix cars with this problem (wide range of cars with a certain engine size and nylon gaskets). Well I heard about it later, since I was never notified and wasn't part of the settlement. I again contacted GM and they said the would not do anything.

So NEW GM, if you don't want to be the OLD GM, think about your customer service. Think about not screwing your existing customer base with poorly engineered products and then make it twice as worse not recalling KNOWN details. Wishful thinking in this day and age, but I'm sure this practice of weighing the costs of fixing vs. legals costs will continue. I for one will not be buying GM anything ever again.

My biggest concern is that GM just wouldn't do anything before the lawsuit OR after the lawsuit, its incredible.... I've managed to keep this POS working so I'll move on, but future buyers should rethink carefully on this whether they will have your back or not on a known problem or just do the most economical thing.. which is screw the consumer.



     
Read 2 RepliesAdd reply

User Replies:

Anonymous on 2011-03-25:
The company that built your car eleven years ago no longer exists.
azRider on 2011-03-25:
actually, after 50K miles an intake gasket is not all that uncommon an issue to fix. many gaskets wear down after a while. I'm very surprised a class action suit could work on a gasket so I did quick Google for it and found that the lawsuit was settled with a compromise. it seems your due $50 from GM if you paid for the repair. if you did not repair it before the chapter 11 re-org, then your out. there was a time limit to the offer and you did not complete the required duties to meet the suit. GM today is a different company, and many law suits before 2009 were handled in the bankruptcy court. as it was said, the old car you own, is by a different company. the new GM does not have a suit to pay anything for it. had you done something in 2006 or 2007 you might have a recovery. now in general, any car that is old is going to have issues, like worn gaskets, tires, rubber molding, etc. this is the owners job to take care of those, not a company you bought it from. its called car ownership and responsibility.
Close commentsAdd reply
My Journey From Hell. Copy sent to bbc watchdog
Posted by on
Dear Sir or Madam, my name is Colin Jenkins, age 66,I live at Bon Aire 6, 2a, Es Castell, Menorca, Spain, Tel 0034 971 35 17 42. As an admirer of your program, when I lived in England, I was wondering if you could help me, as I have nowhere left to turn to.

My horror story started on 9th May this year on my return journey from England to Spain! My car broke down in France, the car an Opel Zafira 2 litre turbo diesel, although first registered in 2002; had only 60,000 kilometres on the clock. Having had the car transported to the nearest Opel dealership, I was told by the garage that it required a replacement part engine,

(This was a shock, considering the low mileage) and I was quoted 700 euros, and would take 3 weeks to repair, this was on the 9th May, I continued my journey to Spain by public transport. On arrival at Barcelona en route to Menorca I had my wallet picked from my pocket, and lost all my credit cards, money, driving license, and important documents, even my identity, I thought my luck couldn’t get any worse, but unfortunately it did.

On 22nd May I returned to Newcastle by air to spend a week with my sister.

On 27th May I decided to ´phone the garage as it was getting close to the 3 weeks completion date, and inquire how they were progressing with the repair. I decided to forfeit my return flight to Menorca, book a flight to Paris, collect my car, and continue my journey home. On phoning the garage I found that they could not, or would not speak English, and as I couldn’t speak French, all they said was “goodbye”. I started to get worried, and didn’t know what to do next, I was given the telephone number of General Motors in Luton by a local garage, and ´phoned their Customer Care dept, they gave me the Customer Care telephone number in France, I ‘phoned them, (this is where my problems really started).

They told me they would have to open a case, contact the garage in France to see what the position was, and ‘phone me back, on returning my call five days later, I found out that no work had been started on the car, and because the car was registered in Spain I would have to contact Customer Care in Spain, because they would have to open a case. I contacted Customer Care in Spain, and was told that they would liaise with the French team to reach a satisfactory conclusion. One week later I hadn’t heard anything from France or Spain, I tried to reach the persons concerned with the case, and every time I was told that they were busy, and that they would get back to me. I heard nothing for another week. Eventually, I was informed that the garage didn’t think it was the engine, and needed a fax from me to give them permission to open the gearbox, as they thought the problem could be there, and the cost would be 450 euros, I heard nothing from anyone for another two weeks, despite numerous ‘phone calls. Then I received an estimate via email, the estimate was in French, which I didn’t understand, but noticed that the cost for repairs had escalated from seven hundred, to two thousand eight hundred euros, and the garage requested a fax from me accepting the estimate before they would continue, I felt that I was being exploited, as I later found out that part of the estimate was for doing some work on the CD player. Later I phoned Customer Care in Spain to ask when the car would be ready, I had spoken in English with this person before, she said she preferred to speak in Spanish, although I can speak a little Spanish, her English is far superior to my Spanish, and she refused to continue the conversation in English, I was so upset, that I decided to contact Customer Care service in Luton England, told them the problem with everything, and they decided to open a case as well, They were annoyed with the treatment I had received from the Spanish dept. and said they would speak to them. Finally on the 4th July after more than two months had passed, I got a telephone call from the Spanish dept. saying the case was nearly closed, and my car should be ready by the end of the week, on the strength of this information I booked a flight from Newcastle to Paris for the 6th July and then a train to the garage to enable me to collect my car, and thought that this could be the end of my problems, but it was not so. On 5th July I received a phone call from Customer Care in England to say that the garage was still waiting for a part for the car (a flywheel), that they said they were trying to obtain from a small Island with a time difference of 5 hours, and if they were unsuccessful it would be 21st September before the garage received their back order of this part, I could not believe what I was hearing, that would mean that the garage would have had my car for 18 weeks. On the 6th July I received a call from England Customer Care to say that they had found one in Italy, and would arrange to have it delivered to France, I told them I was booked on a flight to Paris that same day, but it would be the 10th July before I would arrive at the garage, and hoped to collect my car then. They couldn’t understand why the Spanish customer care hadn’t informed me of the change of circumstances; it seemed to me that the right hand didn’t know what the left hand was doing. When I arrived at the garage, my car was in pieces; they said they were still waiting for the part, and couldn’t tell me when the car would be ready. After waiting 12 weeks, and being back to square one I decided to go back home to Menorca. While writing this, I am still waiting to hear from someone. I have spent over 150 pounds on telephone calls and more than 500 pounds on travel regarding the car. Also an estimated 200 pounds more when I do collect the car. The treatment I have received from General Motors Customer Care has left me deflated and empty. Please can you help me? Yours Sincerely. Colin Jenkins.







     
Read 10 RepliesAdd reply

User Replies:

Anonymous on 2007-07-30:
Wow, we are so lucky in the states. For English all we have to do in press 1, for Spanish we press 2.
old fart on 2007-07-30:
Colin.. I wish you luck but don't expect any help from GM. I live in Michigan, the birthplace of General Motors and I wouldn't buy a G.M product at gunpoint! As soon as you can unload that pig, go out and buy a decent Japanese vehicle.
Their warranty programs are head and shoulders above anything GM has produced in the last 40 years and they stand behind their products.
That probably explains why Toyota is the top selling car in the United States.
When I worked for a short time in a GM plant in Saginaw I was ashamed of the junk we put out on the line and when GM laid me off, I walked out of the plant doing handsprings and cartwheels because it was like being let out of prison!
Alain on 2007-08-06:
old fart is RIGHT! There's a reason GM is financial trouble. Their products are atrocious and they don't care about their customers. Buy Japanese!
Aerocave on 2007-08-09:
Maybe you missed this, but GM just turned a profit in the 2nd quarter...not a big one, but a profit. And who has been recalling hundreds of thousands of vehicles? Not GM...I think the company name is...Toyota!

Old Fart: Shame on you...that mentality is one of the main reasons Michigan has the highest unemployment rate in the country. And if you worked in a GM plant and it was as long ago as your name implies, GM plants have consistently been rated at the Top by JD Power for their quality output. Again, I have not seen Honda or Toyota win these awards. At our dealership (which if you have not already figured out sell GM vehicles and Hondas) our biggest issue in our service department is the 5 year consistent decline in GM warranty work. However, Honda is at least keeping us busy!
old fart on 2007-08-09:
I believe that one of the Pontiac products on the market is powered by a Toyota engine
For what its worth I drive a KIA which I bought in 2001 and has cost me not one red cent in repairs. Those repairs that it needed were totally covered and paid for by the manufacturer without a word of protest and I still have 3-1/2 years still left on the warranty. GM, Ford and Chrysler are just now starting to provide warranties worth the paper their printed on and until they they achieve some kind of parity I will continue to advocate buying Japanese or korean vehicles
old fart on 2007-08-09:
I also witnessed firsthand the atrocious work enthic prevalent in American auto plants, which furthers my distaste for domestic auto products.
Aerocave on 2007-08-10:
I am not disagreeing that you witnessed the "atrocious work ethic prevalent in American auto plants"...however what year was this...1970??
old fart on 2007-08-11:
Hi Aerocave.... for what it's worth I worked in the GM plant in 1967, and I know that was a long time ago but when you live in a GM town, virtually all you hear is how the company is out to shaft the poor underpaid workers( $75 dollars per hour, including fringes), which gives those folk license to do as little work as possible, with as little attention to detail as humanly possible.
old fart on 2007-08-11:
I understand fully that the unions are largely responsible for improvement in working conditions, equitable pay( a decent wage for a decent day's work). protection from arbitrary layoffs and the like which prompted employers in many other industries and service businesses to do likewise in order to keep good, qualified employees, and in that way the unions were invaluable, but unionism today is almost an anachronism because the mere threat of employees electing to unionize is usually enough of an economic threat to prompt employers to mind their P's and Q's.
Aerocave on 2007-08-13:
We agree on something! My opinions of unions is that it allow slackers to keep their job...Unions were a good thing years ago and I do feel they protected the worker, but in present day, I feel they simply make it hard to hold workers accountable for their output...in other words...they protect the slackers!
Close commentsAdd reply
How the hell can they shut SAAB down ?
Posted by on
GM does not want to sell SAAB to any bidder due to the threat that they will compete with Opel.

This is outrageous !
This is not the way to make goodwill !

Show some [snip] and sell SAAB rather than shutting them down..
     
Read 6 RepliesAdd reply

User Replies:

Slimjim on 2010-01-12:
I didn't think there were any serious offers. Even Sweden seem disinterested in having them back. Last time I even saw a Saab, Jerry Seinfeld was driving Kramer in it.
Anonymous on 2010-01-12:
Saab is not a profitable brand. That is why no company wants to buy them.
saj80 on 2010-01-12:
GM tried to sell both Saturn and Saab, with no buyers. As wally stated, no one wants a money-losing operation, including GM, thus shuttering the company.
woje74 on 2010-01-12:
There are numerous bidders on SAAB eg. Spyker, Jakob, Geeli and a company owned by Bernie Ecelstone. The Swedish government will not save the company because of the free economy. You can not have the Swedish government bailing out a company that been poorly run by it´s owner.
The SAAB brand has been diminished during the years owned by GM. They are now associated with big, boring GM cars instead of the innovative sports car company it was years ago.
madconsumer on 2010-01-12:
is a saab all that?
Anonymous on 2010-01-12:
I only had one friend that had a Saab. I mean they're sharp cars, but you just don't see that many of them. Isn't GM also getting rid of Pontiac? I was surprised to hear that. GM is on its knees right now, barely surviving. They have to cut back big time......
Close commentsAdd reply
Top of Page | Next Page >