BRITISH COLUMBIA, CANADA -- "IT CAN'T be done." "We have no intention of doing it." and "We won't do it." are not answers you hope to hear from a supplier when you ask them to remedy your problem with their product. Yet that's been General Motors' attitude to establishing keyhole access to the passenger door of the Chevrolet Colorado pickup they sold us June 2, 2005. When we park at Safeway I'm embarrassed, knowing Tim Hortons customers can watch me standing beside our truck, waiting for my husband to climb into the driver's seat and reach over to unlock the passenger door so I can get in.
As I wait in rain or snow, arms stretched by bags of groceries, I imagine one diner saying to another, "Is that woman too lazy or too snooty to open her own truck door?" I'm neither. And for 17 months I've waged an endless – so far fruitless, battle with GM to have them make available the 3-part key cylinder lock which, when installed, would let me open my door with the ignition key.
My battle with GM began after I took my first ride. We had parked at the library. As we got ready to drive away, I took out my key and looked for a keyhole. But I couldn't find one. "If I say I can't find a keyhole, he's going to call me an idiot," I thought. And he did... until he couldn't find a keyhole either. To cut production costs (it's called de-contenting) GM omitted a keyhole in the passenger door. (At the same time, GM added a key lock to the tailgate "to prevent the $1,000 tailgate from being stolen.")
GM has omitted passenger door keyholes from various models going back several years. However, GM admitted it was taken aback by the number of Colorado buyers who complained about not being able to access the passenger door with a key. At the time we ordered our Colorado, we were offered a package that included power windows, air conditioning, and remote access. Unlike past years when you chose your new Chevrolet off the dealer's lot as is, now you can order smorgasbord style and wait for Detroit to assemble your made-to-order truck.
We turned down the $2,000 power package and opted to unlock the doors with the ignition key. Unfortunately, the salesman never warned us our truck won't be accessible from the passenger door. When I complained to the dealership our passenger door lacked key access, both the salesman and the sales manager pretended to be surprised.
From the outset – with the exception of a local mechanic no longer employed by our dealer, GM's attitude was "This is how the truck is designed. We can't and won't modify it.” One GM headquarters spokesperson suggested we drive alone. A GM receptionist in Detroit laughed so hard when she heard my story. I had to wait for her to sober up. Even the administrator of the complaint website, GMSucks.net, was at first skeptical of my complaint.
Then in May 2006 I read on The Shreveport Times' website that GM was recalling 400,000 Chevy trucks with faulty back-up lights. The trucks were built in Louisiana. So is our Colorado. I contacted the Shreveport Times reporter. He, too, doubted my story but from the local Chevy plant learned "the parent company, General Motors Corp, is aware of the situation and is taking steps to rectify it. Its engineering department is scheduled to add the key cylinder to base trim level Colorado production in August. It will also be made available to dealers at that time." So far it has not been made available to our dealer.
The reporter gave me a contact phone number and email address for Detroit GM. I've hounded GM since and received numerous promises parts would arrive any day but nothing yet. I'm not going away. I know other Colorado owners want the same as we do.
MOORESTOWN, NEW JERSEY -- I got a flat tire in the pouring rain. I called GM roadside assistance. I was told it would be about 45 minutes. After an hour waiting, no one shows. I called GM roadside assistance. They told me the guy's truck broke down, they will not be coming and they never called to cancel. Therefore, I must wait another 45 minutes. This started at 8 pm, I got home after midnight.
We own a 2003 Saturn vue with the 2.2 Echotech engine (timing chain) and we noticed a slapping sound near the timing chain area at idle and the noise smoothed out at a higher rpm. We took the vue to an authorized repair dealer and they briefly looked at it and said it sounds bad so I left it over night for their techs to look at it and after $200.00 later they said the motor needs to be replaced new $3500.00. Plus install or a used engine with 70000 miles so I informed them to get it ready and I'll pick it up after paying the $200.00 fee.
They said they found metal in the oil so they put new oil in the engine. After looking at the paper work I noticed they didn't even install a new oil filter? Then I was told that I may not even make it home without destroying the engine so I took it to a honest and capable mechanic I know. He said it sounds like the timing chain is slapping the motor casting after removing the top of the engine valve cover and discovered a bolt had backed making the timing chain guide to loose for the chain tensioner to adjust as needed.
After looking at the problem we decided to make a piece to hold the guide in position because the bolt worked loose and watered out the bolt hole and could not use a bolt so we took measurements and we machined a piece to retain the chain guide. He installed it and the engine sounds great and hope to get another 120000 mile out of our vue. The job can be done by any decent mechanic. We have the dimensions to make more (but the secret is to get it fixed before the chain breaks slapping noise is a good indication). Any questions I can be contacted.
1507 W ASHLEY RD BOONVILLE, MISSOURI -- I worked long and hard to have nice things including a nice car. I was very stupid and bought a new 2008 Buick enclave just $48,959.00. Not a lot right? Anyway I fell in love with the way it drove and looked. I could get in and out easy. I have trouble with my muscles and sometimes it's hard to get from a low setting car. I traded up from a supercab truck. We live on a farm. I keep this in my garage and we share rides to work, so I did not drive it every day.
16 months later and 21,000 miles, I drove to work. Weather here had been very dry and that day it rain some. Went to get in the car and my friend said "did you know your floor is wet?" After looking at it, the whole floor was sopping wet. It had come from the side arm next to the windshield area and down the dash. Took it to the dealership they thought it was from the sunroof. I had just had it in there for the recall on the plugs for the sunroof. That should have been my first clue. Anyway they said it was fixed. Again the same thing happen back I went. Did I tell you it's a hour drive one way to the dealership, so same story same song.
Once again it rained with some snow, and that's right it was wet! I have talked with everyone that they sick on me with the warranty and they do not seem to understand that I did not want to have a car that cost so much, leak! I now have it home and they say its fixed. It's going to rain today and I can't wait. Does anyone know how I can get something really done here. I have done the BBB, attorney gen., the warranty people. Who can I get to that will take me serious.
I will not buy GM again. I just want another car without a sunroof or water or the leaking. I want to be fair. I will pay a fair difference for one because I have had mine to drive sometimes without water. The dealership is only too happy to trade with me. They want to give me oh a $23,000.00 and they think they are being very generous. They want me to buy a new 2010 Buick Lacrosse for a small $41,000.00. Tell me give me you help. Do not buy GM. Never never never. Thank you.
WARREN, MICHIGAN -- Without a doubt the worse vehicle I have ever owned, especially based on the miles driven to date (36,000) on a Truck that is always garaged. Fuel pump started to malfunction at 12K miles, gave out at 20K, 2 months after the 3 year warranty expired. GM's response? Tough. Brake pads fell off at 18K, windshield wipers wouldn't turn off at 18K, Cargo Door hinges almost frozen up at 20K, door welds starting to crack from effort required to open (known issue). Side view mirrors that vibrate at any speed over 25 MPH making them useless (known issue).
Bad poppet valve fuel injection. 30K (known issue), required replacement, known issue, State of California sued GM requiring them to extend the Warranty. GM Brand Quality Manager for fuel injection reaction reaction: "you were probably using inferior quality gasoline" and, "its old, tough luck." Dex-Cool antifreeze destroyed intake manifold gaskets leaking antifreeze from the intake manifold and would have destroyed the engine had it not been caught 36K (known issue, GM is being sued via a class action lawsuit).
GM Engine Brand Quality Manager reaction: "Sorry, its old and your vehicle/engine is not part of the class action lawsuit". Shock absorbers all bad except right front at 36K miles. Makes vehicle dangerous to drive. Have not reported to GM yet. Suspension noises I am hearing are probably broken springs that resulted from shocks being inoperative. Air conditioning needs charged yearly (known issue) slow leak that cannot be detected, probably from the condenser as they have been known to pinhole and leak prematurely.
Coolant leak from poorly designed and routed lines that supply the rear heater core that run underneath the van. Exposed to road salt and weather. Have not yet figured how to repair. This was my 1st and last purchase of a GM vehicle. Not even because of the extremely poor design of the vehicle and its bad reliability, but more because of GM's response to these issues, mainly feigning ignorance of everything I reported to people in the company who know and yet act like this is the 1st time they've ever heard of these things. I have owned Ford products that have gone 200K miles with 1/10 of the work required to keep them on the road. Even my Chrysler and Jeep vehicles went over 100K.
I own a 2005 Saturn ION and commute about 20 miles daily. About a year and half ago my power steering dc motor was shutting off by some internal process. Since I am an engineer I found this problem interesting. I tried to understand what would cause the power assist to shut off. I peruse a few web forums and found their explanations for the failure. Didn't match what I was experiencing. The two main WEB reasons are bad fuses and bad motor.
A fuse, such as the ones in the ION is a piece of wire connecting between two terminals. When the current through the wire exceed the rating of the fuse it burn out, like a light bulb. It does not come back. If you can power cycle (turn off then back on) your ION and it clear pwr str then it is not a fuse. Unless the fuse holder is loose and that kind of mechanical failure would be notice on the dealership lot.
Base on my understanding of DC motor which is OK. A DC motor with a short would blow the fuse and disable the power steering until fuse was replaced. Then it would blow again as soon as the car turns on. If the DC motor coils had an open path then motor wouldn't work. Thermal expansion of materials could cause a physical break to expand. That would disable the motor until it cool off. Again if you can power cycle (turn off then back on) your ION and it clears pwr str then it isn't thermal expansion.
I believe the real cause of the power steering failure is a bad thermal sensor, or a thermal sensor circuit with too high of a gain. An internal microcontroller decision point set too low could cause the failure. Why a bad thermal sensor? I drove all winter and my power steering was fine. Once the temperature went above 75 degrees the power steering started to fail again. The sensor reports a higher ambient temperature in the summer. The since it a DC motor sense circuit the micro shuts down the power steering. At lease that is what I believe my car is doing. It should be possible to use a heat gun to simulate this failure, if you know where the sensors are located.
MOUNT AIRY, NORTH CAROLINA -- I purchased a 2006 Corvette convertible new and had nothing but problems. The rear end had to be completely taken out and redone. Pump had to be replaced. Active Handling light kept coming on. Air bad light kept coming on - meaning it could deploy at anytime or not deploy when needed. Grinding sound-very loud every time you turn. Terrible backlash which was also acknowledged but GM refused to fix because they said this sometimes occurs. Tires totally worn through on inside only threads were showing within the first year. GM said "not their problem". I have contacted ** on so many different dates all documented.
This is not all of the problems I have had but it gives you a general idea. I asked GM for a loyalty certificate so I could get out of this car because it is a nightmare and ** said "I'm sorry but we are unable to help you and you do not qualify for any loyalty certificates." I have purchased 12 new vehicles and 2 that were a year old in the last 12 years. These were all Chevrolets. 4 were Corvettes and 6 were Duallys. This car has been a terrible injustice to me and GM will not stand behind their product.
** led me to believe until the last moment that I would receive a customer loyalty certificate. She has all these calls recorded and I have pictures of my car on the rack with everything (ALL PARTS) of the rear end was scattered on shelves and the floor and tool boxes. I have pictures of all this if you would like to see them just email me and I will gladly forward them to you.
GM always advertises their customers are their priority and they back their product. From first-hand experience, I can tell you that in my case and my opinion, their motto should be "you bought the car-DEAL WITH IT!!" I have an entire folder with all the complaints, correspondence with ** and pictures. STILL, GM REFUSES TO HELP ME!! (LIKE I SAID ALL THE PROBLEMS AREN'T EVEN LISTED).
Back in April of 2010 my stepson's father, my wife and I purchased him a 2010 Chevy Camaro for his graduation from US Army Basic Training from Ft. Benning. Approximately 6 months after the car was bought, the differential went. The car was towed to the dealer and they replaced it. Approximately 2 months later the brakes went and our local mechanic replaced all for brakes including the calipers, which were unavailable and took weeks to get. Right after the brakes were done, the differential went again on the Camaro and GM said it was not being warrantied because it seemed as if the car was being abused.
Long story short, after long numerous discussions with General Motors Customer Service (I mean Abuse) Dept, we ended up paying for the job out of our own pocket with the dealership helping us with it. The vehicle was at the dealership for 2 months and when we finally picked up the vehicle, it was making a thumping sound as we drove it out of the service dept. We turned the car right around and brought it back. The mechanic said that because the car was sittin' there as long as it was it had flat spots on the tires. He told us to drive the car for 100-200 miles to heat the tires up so the flat spots would disappear.
Not even 24 hours after the car was picked up and with 100 miles put on the car, the engine blew. A GM inspector was brought in to check the car and he determined that the engine was not going to be warrantied. His opinion was that the vehicle was being abused. Called GM Executive offices and was pretty much told after a few days of going back and forth, "sorry pay for it yourself."
How could the engine have been abused when it sat there for two months and secondly, there had been absolutely no problems with the engine prior? So how could the engine have been abused??? GM is supposed to be America's auto company... what a freaking joke!!! Next step now in this saga is heading into court. Anyone want to join us and make this a class action suit?
Purchased a new 2001 Chevy Venture, by 2006 (approx 50k miles), engine coolant was leaking. Took it into dealer for diagnostic. $150 later, they say intake gasket is leaking and would be about $1500 to fix. I balked and asked them what they suggested, they said contact GM/Chevy customer service... So I did. After 10 rounds with them they said they could not pay for any of the service despite the number of complaints they received on it. I put some magic potion (some type of sealer) that kept it running and not leaking, but wasn't exactly a proper fix and have always had concerns about the reliability especially when transporting my kids.
Several years pass and apparently there was a class action lawsuit here and Canada. GM agreed to notify and fix cars with this problem (wide range of cars with a certain engine size and nylon gaskets). Well I heard about it later, since I was never notified and wasn't part of the settlement. I again contacted GM and they said they would not do anything.
So NEW GM, if you don't want to be the OLD GM, think about your customer service. Think about not screwing your existing customer base with poorly engineered products and then make it twice as worse not recalling KNOWN details. Wishful thinking in this day and age, but I'm sure this practice of weighing the costs of fixing vs. legals costs will continue. I for one will not be buying GM anything ever again.
My biggest concern is that GM just wouldn't do anything before the lawsuit OR after the lawsuit, it's incredible... I've managed to keep this POS working so I'll move on, but future buyers should rethink carefully on this whether they will have your back or not on a known problem or just do the most economical thing.. Which is screw the consumer.
DETROIT, MICHIGAN -- Is it just me or has anyone else experienced a number of electrical issues with their Saturn Outlook (or should I say Saturn Outlawed). Have a 2007 Saturn Outlook, 49,000 miles or so, with less than 10,000 miles. My first trouble was the tire monitoring system. The system would say "service tire monitoring system". I would take it to Saturn, they would say "we can't find anything wrong but we'll reset the system. Of course this has occurred on at least 5-occasions. This is of course different from the vehicle, letting you know that you have low tire pressure in one particular tire.
To this date 11/19/2010 after 5 separate trips to the dealers they still cannot determine why this happens, although they are very happy to "re-set" it for you. Surely this was a recall item GM never fessed up to. In the last 6 months or so I would see the driver headlight not function from time to time. This by some lucky break it would again illuminate and of course I thought "wow" guess I don't have to go back to the dealer. Well eventually my tricky headlight went out. I purchased a replacement bulb then had to take the tire off and wheel/well cover to complete the job.
What I found next surprised me. The wiring harness had been installed from factory with one of the wires partially exposed. The harness had also melted inside near it's own connectors. Inside the bulb connectors had also melted down. Of course the passenger side bulb has now malfunctioned. The bulb has been replaced 3 times and the now the factory installed harness has begun to meltdown. Additionally the touch screen navigation system no longer functions. Upon installing the navigation DVD the system freezes and the screen goes black (dealer states I need a new radio system) $600.
Then the check engine light came on. It states there is a problem with the emission system malfunctioning. Of course the dealer re-set the system, stating they could not determine the problem. Now the passenger side mirror which has row of LED lights which has gone out, they are illuminated up activating the blinker system. All this has taken place before the vehicle has reached 50,000 miles.
Saturn customer service is having a bit of a problem calling me back!!! HHHMMM I wonder why??? Sounds like I might not be the only one who owns a vehicle which will probably lose other electric components and eventually end up on the side of the road burned to a crisp!!! I still have no idea how much it will cost to determine what is truly wrong with the electronics of this vehicle. Please do not buy one of these.