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2010 Camaro Is a Lemon
Posted by on
I bought a 2010 Chevy Camaro and the car Blows blue smoke when I start it up. I have called GM many times asking this car be replaced, since the dealers can not get problem fixed. I have repeatedly called and asked to speak to Ed Whitacre or Thomas Stephens the Vice Chair, no one will let me speak to them or anyone other than someone from the Customer Service department in the Philippines. I have had the car in the shop 4 times and have owned the car since Dec. 26th 2009, and it now has 800 miles on it. There are many other problems with the car. I am just letting everyone know how the NEW GM STILL IS. This is after reading the San Antonio Business Journal from today's issue " Mr. Whitacre said:" " they are on the road to recovery " I called GM again and was told a Supervisor was going to call me back in 2 minutes, it has been Several Hours, and no one cares enough to take care of my Lemon. I have asked to exchange my car for an Identical car, With no Help.
I am asking that an executive from GM call me to get this matter taken care of in a Professional Manor. I called last week Friday and spoke to a lady named Candy, she said she would document all the information and she transferred me to a different department I was on hold ( Rather Ignore )for 37 Minutes then was told the Guy could not transfer me and the supervisor would have to call me back, and would do so in 2 Minutes. well it has been 3 days and no return call. I can not believe the NEW GM would treat their customers like the OLD GM, but it is TRUE!!!!! I am so dissatisfied with MY CAMARO and the concern from General Motors.
I told the Dealer I have 3 newer cars, a VW CC 2009, never smoked, a 2009 Mazda Miata that never smoked, and a 2008 350Z that never smoked, and had a 2006 Mini Cooper that never smoked, and the response was" well lets talk apples to apples and oranges to oranges, those are imports and you have an American car". My response was, " are you telling me that an Import is a Better car"? They had no response


This is a Quote from the San Antonio Business Journal :Chairman and CEO Ed Whitacre says he admires Toyota and the success it has achieved.
But he also says GM will seize the opportunity created by Toyota’s recent stumbles to try to help expedite a comeback.
GM emerged from bankruptcy last July — thanks in large part to a major federal bailout — as a newly structured company with Whitacre as its chairman. In December, GM also handed its CEO position to the Texas native.
Two months later, Whitacre says a company that was on the brink of collapse is on the road to recovery.

My Story does not seem like it fits with the story published in this article.
     
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Anonymous on 2010-02-09:
I was wondering---does it blow smoke just on start up or continuously during the operation or drive?
MRM on 2010-02-09:
At first glance, I would mistake a Challenger for Camaro and vice versa.
Anonymous on 2010-02-09:
Just curios but what color is the smoke? Blue (oil). White (water). Gray or black (exhaust).
Anonymous on 2010-02-09:
You want to talk to the chairman of GM about this I think he might be a little busy.
dan gordon on 2010-02-09:
how can someone write a two page rant and not mention a problem? A puff of blue smoke? Oh my
Anonymous on 2010-02-09:
If you're in California maybe you can use the Lemon Law. Three trips to the shop for the same problem, they replace or refund. Check out your states Lemon Laws.
Jmikestlmo on 2010-02-10:
It Blows BLUE smoke, OIL. It does this for about 10 seconds, then stops, and goes to white, condensation. as to Wallyworld , I have spoke to over 45 people in the GM corporate office and they 70% are from the Philippines, The CEO has a lot to do , YES, but no one else will help, and YES its a long shot, but I did not expect to talk to him, but I think that may be, just maybe one of the other execs might take this seriously and try calling me, that was my point.to dan gordon, Yes a 10 second blue smoke, I paid $32,000 for this car, you bet I am concerned and unwilling to accept that as a condition of a car, when I checked 4 other cars on their lot and none of them did this , all with the service manager. We have a Lemon law her in Missouri, and I am in that process now.
ChuhBaca on 2010-02-10:
Hmmm, just a comment Apples to Apples; my 2000 Mustang GT doesn't blow smoke.
Anonymous on 2010-02-10:
ChuhBaca, that's because it's a Ford. Rock on Ford!
PepperElf on 2010-02-10:
hey I found a site with info on smoke and your car

http://www.trustmymechanic.com/troubleshoot_smoke.htm

this is what they say about blue smoke

Blue Smoke: Blue smoke is caused by engine oil entering the cylinder area and being burned along with the fuel air mixture. As with the white smoke, just a small drop of oil leaking into the cylinder can produce blue smoke out the tailpipe. Blue smoke is more likely in older or higher mileage vehicles than newer cars with fewer miles.

How did the engine oil get inside the cylinder in the first place? The car has many seals, gaskets, and O-rings that are designed to keep the engine oil from entering the cylinder, and one of them has failed. If too much oil leaks into the cylinder and fouls the spark plug, it will cause a misfire (engine miss) in that cylinder, and the spark plug will have to be replaced or cleaned of the oil. Using thicker weight engine oil or an oil additive designed to reduce oil leaks might help reduce the amount of oil leaking into the cylinder.

Inat on 2010-02-10:
well, at least he was honest when he said you couldn't compare foreign to domestic. There IS a reason that GM had to be bailed out - they make poor quality vehicles that no one wants
ChuhBaca on 2010-02-10:
That term is way too broad. If you check statistics; Toyota, Honda, and Nissan (along with their luxury names) are shown to have better build quality and reliability than the big 3. Any other automaker is shown to have worse reliability. So if you're buying a BMW, Volkswagon, Mercedes, Mitsubishi, Isuzu, etc... because you think they are built better, you're wrong.
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2007 Acadia Stalling Without Warning - Mystery!! GM Can't Fix
Posted by on
Beginning in August 2009 I started having problems with my 2007 Acadia. It turned off in the middle of the road while I was driving. I thought I was out of gas but had well over 1/2 tank. It cranked right back up and I continued to drive. Later that day it happened again while I was turning left. Luckily I had enough momentum to make my turn and get out of traffic, and it cranked right back up. This was a Sunday. I took it to the dealership the next day and they could not find anything wrong. After a few weeks it happened yet again as I was making a left turn at a busy intersection. An 18-wheeler truck was headed for me as my car stalled and honked his horn as my life flashed before my eyes. I got it to crank and floored it to save my life...and luckily I did! I went STRAIGHT to the dealership and told them what happened...they AGAIN could not find anything wrong with it. By now I am hesitant to drive my Acadia and am constantly wondering when it will happen again...WELL, it does, again and again and again, and after more than 10 times at the service department, still no luck. They installed a data recorder to try to pinpoint the problem. Well, after stalling in a drive through and trying to get it cranked back up after numerous attempts, the only data it recovered was a "stall", with no reason why, so there is no way to fix it. I had been talking with a GM representative and she tells me that she will look into GM buying the car back...well, after talking with her this morning she says that since the matter is "unduplicated", GM cannot buy it back. Okay! I am stranded with my car in the shop and have 2 kids to bus around...one is on the basketball team and have to "bus" around her gear and teammates, etc....and GM puts me in a "rental" car of theirs which is not comparable to my Acadia and I am supposed to be a "satisfied" customer? Come on GM! I am not the only owner of a 2007 Acadia with this SAME problem! Oh, and I know why GM cannot issue a recall...because they have no clue WHAT to recall!!! Are they not aware that this problem for ME is a serious liability to THEM??? The customer service representative said that it hasn't happened enough to buy it back. Oh my goodness! How many times does it have to happen? It has stalled on me on the train tracks, twice turning left at traffic lights, once going down the interstate going 70 mph...and numerous other times. To top it all off, it stalled with an employee at the local dealership and he had to have it towed. So the proof is there that the car stalls. Is GM going to wait until me and my children get seriously injured or DIE to buy it back? Well at that time it will be my family BUYING GM not them buying MY car back! Why can't they just get me out of it and put me in something reliable? Simple as that! Please help me!
     
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goduke on 2010-01-27:
You might want to take it to a non-GM mechanic, explain the issue, and see if the mechanic can pinpoint the problem. GM is probably hooking it up to their computers and it's saying "all is fine."
Anonymous on 2010-01-27:
Sounds like an intermittent short, where something is grounding out. Did they check the wiring harness?
Neesie on 2010-02-10:
I have no clue but I will have it looked at through a local auto electric shop and have them check the wiring harness. Thanks for the input!
Georgie95 on 2010-06-09:
Did you ever find the answer to your stalling? I just dropped my car off at the dealership today b/c I bought it 3 months ago and as of yesterday it has stalled on my 3 times!! I was wondering if you ever found out why it was doing that?
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DO NOT BUY GM
Posted by on
1507 W ASHLEY RD BOONVILLE, MISSOURI -- I WORKED LONG AND HARD TO HAVE NICE THINGS IN CLUDING A NICE CAR. I WAS VERY STUIPD AND BOUGHT A NEW 2008 BUICK ENCLAVE JUST $48,959.00. NOT A LOT RIGHT? ANYWAY I FELL IN LOVE WITH THE WAY IT DROVE AND LOOKED. I COULD GET IN AND OUT EASY, I HAVE TROUBLE WITH MY MUSELES AND SOMETIMES ITS HARD TO GET FROM A LOW SETTING CAR. I TRADED UP FROM A SUPERCAB TRUCK, WE LIVE ON A FARM. I KEEP THIS IN MY GARAGE AND WE SHARE RIDES TO WORK, SO I DID NOT DRIVE IT EVERY DAY. 16 MONTHES LATER AND 21,000MILES, I DROVE TO WORK. WEATHER HERE HAD BEEN VERY DRY AND THAT DAY IT RAIN SOME. WENT TO GET IN THE CAR AND MY FRIEND SAID DID YOU KNOW YOUR FLOOR IS WET? AFTER LOOKING AT IT, THE WHOLE FOOR WAS SOPPING WET. IT HAD COME FROM THE SIDE ARM NEXT TO THE WINDSHELD AREA AND DOWN THE DASH. TOOK IT TO THE DEALERSHIP THEY THOUGHT IT WAS FROM THE SUNROOF. I HAD JUST HAD IT IN THERE FOR THE RECALL ON THE PLUGS FOR THE SUNROOF, THAT SHOULD HAVE BEEN MY FIRST CLUE. ANYWAY THEY SAID IT WAS FIXED. AGAIN THE SAMETHING HAPPEN BACK I WENT, DID I TELL YOU ITS A HOUR DRIVE ONEWAY TO THE DEALERSHIP, SO SAME STORY SAME SONG. ONCE AGAIN IT RAINED WITH SOME SNOW, AND THAT'S RIGHT IT WAS WET! I HAVE TALKED WITH EVERYONE THAT THEY SICK ON ME WITH THE WARRANTY AND THEY DO NOT SEEM TO UNDERSTAND THAT I DID NOT WANT TO HAVE A CAR THAT COST SO MUCH, LEAK! I NOW HAVE IT HOME AND THEY SAY ITS FIXED, ITS GOING TO RAIN TODAY AND I CAN'T WAIT. DOES ANYONE KNOW HOW I CAN GET SOMETHING REALLY DONE HERE. I HAVE DONE THE BBB, ATTORNEY GEN. THE WARRANTY PEOPLE, WHO CAN I GET TO THAT WILL TAKE ME SERIOUS. I WILL NOT BUY GM AGAIN. I JUST WANT ANOTHER CAR WITHOUT A SUNROOF OR WATER OR THE LEAKING. I WANT TO BE FAIR, I WILL PAY A FAIR DIFFERENCE FOR ONE BECAUSE, I HAVE HAD MINE TO DRIVE SOMETIMES WITHOUT WATER. THE DEALERSHIP IS ONLY TO HAPPY TO TRADE WITH ME, MINE THEY WANT TO GIVE ME OH A $23,000.00 AND THEY THINK THEY ARE BEING VERY GENEROUS, THEY WANT ME TO BUY A NEW 2010 BUICK LACROSSE FOR A SMALL $41,000.00. TELL ME GIVE ME YOU HELP. DO NOT BUY GM NEVER NEVER NEVER>>>>>> THANK YOU BRENDA BENNETT
     
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Slimjim on 2009-12-22:
Geez Brenda, they said they fixed it and you are waiting for it to rain to see if that's so. Why not wait till/IF it leaks again? "I WANT TO BE FAIR". Asking for a new car without figuring depreciation on a car you drove almost two years, over a sunroof that started leaking 1 1/2 years after you bought it, isn't being fair.
PepperElf on 2009-12-22:
the OP wants a brand new car?

to me that sounds more like trying to take advantage of the sun-roof issue to scam them out of a new car.
goduke on 2009-12-22:
It sounds more like frustration to me. If I shelled out $50K for a car and 18 months in it started having a problem that seemingly wasn't being fixed (this is, what, 3rd go-around?), I'd probably want something pretty drastic a well.

I myself would be out there with a hose on top of the car while we were at the dealership to see if it's really fixed.
Anonymous on 2009-12-22:
A woman I work with has a 2008 Equinox. When it rained she had an inch of water on the floor on the passenger side. They charged her $800 to fix it. Yee ha! Buy American!
ChuhBaca on 2009-12-22:
"Yee ha! Buy American!"??? You mean like a Toyota Sequoia, or maybe a Nissan Titan? My motto is; "Do your research and buy what's good...Yee ha!"

I have to say, I would be angry too if I had a less-than-2-year-old-$50k car that leaked. How about calling the news?
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Chevy Express Van junk
Posted by on
WARREN, MICHIGAN -- Without a doubt the worse vehicle I have ever owned, especially based on the miles driven to date (36,000) on a Truck that is always garaged. Fuel pump started to malfunction at 12K miles, gave out at 20K, 2 months after the 3 year warranty expired. GM's response? Tough. Brake pads fell off at 18K, windshield wipers wouldn't turn off at 18K, Cargo Door hinges almost frozen up at 20K, door welds starting to crack from effort required to open (known issue). Side view mirrors that vibrate at any speed over 25 MPH making them useless (known issue). Bad poppet valve fuel injection. 30K (known issue), required replacement, known issue, State of California sued GM requiring them to extend the Warranty, GM Brand Quality Manager for fuel injection reaction reaction: ("you were probably using inferior quality gasoline" and, "its old", tough luck. Dex-Cool antifreeze destroyed intake manifold gaskets leaking antfreeze from the intake manifold and would have destroyed the engine had it not been caught 36K (known issue, GM is being sued via a class action lawsuit), GM Engine Brand Quality Manager reaction: "Sorry, its old and your vehicle/engine is not part of the class action lawsuit". Shock absorbers all bad except right front at 36K miles, makes vehicle dangerous to drive, have not reported to GM yet. Suspension noises I am hearing are probably broken springs that resulted from shocks being inoperative. Air conditioning needs charged yearly (known issue) slow leak that cannot be detected, probably from the condenser as they have been known to pinhole and leak prematurely. Coolant leak from poorly designed and routed lines that supply the rear heater core that run underneath the Van, exposed to road salt and weather, have not yet figured how to repair. This was my 1st and last purchase of a GM vehicle. Not even because of the extremely poor design of the vehicle and its bad reliability, but more because of GM's response to these issues, mainly feigning ignorance of everything I reported to people in the company who know and yet act like this is the 1st time they've ever heard of these things. I have owned Ford products that have gone 200K miles with 1/10 of the work required to keep them on the road. Even my Chrysler and Jeep vehicles went over 100K.
     
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Anonymous on 2009-11-22:
Out of warranty any repairs are yours. No one is going to warranty something forever. It is called maintenance.
dblsecretprob on 2009-11-23:
How would Maintenance have prevented GM sanctioned Dex-Cool coolant from destroying the gaskets? Since when is it OK to put something in an engine that can chemically change and destroy it without notifying the owner? How could maintenance have prevented poorly designed components from failing at 12 to 30K miles??
Anonymous on 2009-11-23:
Db, you are speaking Greek to me. I am not a mechanic. But I do understand how warranties work. When they expire the work and problems are YOURS unless there is a national recall.
dblsecretprob on 2009-11-23:
You are linking the words "warranty" and "maintenance" together, not I. If someone sells you something with known defects (that's the State of California speaking, not I) in hopes that it will make it through the "Warranty" period before it fails how does any amount of "maintenance" performed prevent that? In addition, GM has internal TSB's (service bulletins)posted on nearly all of the issues I note. A poor way of doing business at best and a sleazy way to treat their customers by feigning ignorance.
bofa the thief that smiles on 2009-12-28:
LOOKS LIKE YOUVE BEEN HAD ! APPARENTLY YOUR VAN WAS COVERED UNDER THAT YEAR.
sadbutsatisfied on 2012-05-01:
my1996 chevy express has 260,000 mi. the engine runs great. but third gear went out several months ago although I am still driving it.
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Warranties are Worthless and Costly
Posted by on
TUCSON, ARIZONA -- I own a 2008 Pontiac G8 with barely 10,000 miles on it. As we were driving we came across a puddle about 3-4 inches deep. Many other vehicles such as Toyotas and Hondas were ahead of us going through the apparent harmless 3 inch puddle. We followed these vehicles with the flow of traffic and then we stopped. The 2008 Pontiac G8 that was purchased at Quebedeaux went dead. The car would not turn on or move. We had to push it to a nearby parking lot where we contacted Quebedeaux. Through the factory\'s warranty and the expensive extensive bumper to bumper warranty that we purchased we figured the defect would be covered. Quebedeaux towed the vehicle to their dealership. The following day we received a call stating that there was water in the engine as well as in the air intake system and that they would not cover the estimated damage of $8,200.

After contacting Quebedeaux and speaking with a person in their service department I contacted GM Customer Assistance. Customer Service told me that because there was water in the engine the warranty was void. I reminded her that the car had gone through a 3 inch puddle, not a river, or a wash, but a puddle and that if a car cannot go through a puddle then obviously there is a defect with the vehicle and the way they placed a low intake in the vehicle. The only thing that she would do is repeat herself that they rely on the dealership's word. After waiting for over 20 minutes I was finally able to speak with a supervisor. After giving her the same detail of events she basically told me that she wasn't sure if what I was saying was true and that they relied on the dealership's diagnostics. I told her that I was not disputing the diagnosis what I was disputing was the vehicle defect. That one should be able to drive down a road on a rainy day and not expect to get stuck. All she would do was repeat herself as well. When I asked to speak with her supervisor she told me that there was no one higher up than herself and that her decision was final.

After I kept insisting she told me that the only one that could make the decision on the warranty would be the Service Manager at Quebedeaux. I called Quebedeaux and got a hold of the Service Manager, who at the beginning wouldn\'t let me finish a sentence. He basically told me that he could authorize it but wouldn\'t because once he sent the bad motor to GM and they denied payment Quebedeux would be out $8,200 and that he couldn't do that to the dealership. He told me to contact Customer Assistance and tell them that I want to speak with the Regional Manager. I told him that they would not transfer my call. I was told they were as high as I could go with my concern. I told him I felt like they were passing the ball back and forth and that no one was taking any responsibility for this vehicle's defect. He said that he would contact Regional Manager and would let them know about my concern. When I asked him to provide me with that phone number he said that he didn't have it. He said that he would email the Regional Mananger and let him know. When I asked for the email he said that he could not give it out.

I am still waiting for a call from the Regional Manager. I am very disappointed with GM. I will never purchase another GM vehicle again or a vehicle from Quebedeaux. Their customer service is horrible and neither company will stand up for their vehilce.
     
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Fixing Power Steering Failure
Posted by on
I own a 2005 Saturn ION and commute about 20 miles daily. About a year and half ago my power steering dc motor was shutting off by some internal process. Since I am an engineer I found this problem interesting. I tried to understand what would cause the power assist to shut off. I peruse I few web forums and found their explanations for the failure, didn’t match what I was experiencing. The two main WEB reasons are bad fuses and bad motor. A fuse, such as the ones in the ION is a piece of wire connecting between two terminals. When the current through the wire exceed the rating of the fuse it burn out, like a light bulb. It does not come back. If you can power cycle (turn off then back on) your ION and it clear pwr str then it is not a fuse. Unless the fuse holder is loose and that kind of mechanical failure would be notice on the dealership lot. Base on my understanding of DC motor which is OK. A DC motor with a short would blow the fuse and disable the power steering until fuse was replaced. Then it would blow again as soon as the car turns on. If the DC motor coils had an open path then motor wouldn’t work. Thermal expansion of materials could cause a physical break to expand. That would disable the motor until it cool off. Again If you can power cycle (turn off then back on) your ION and it clears pwr str then it isn’t thermal expansion.

I believe the real cause of the power steering failure is a bad thermal sensor, or a thermal sensor circuit with too high of a gain. An internal microcontroller decision point set too low could cause the failure. Why a bad thermal sensor? I drove all winter and my power steering was fine. Once the temperature went above 75 degrees the power steering started to fail again. The sensor reports a higher ambient temperature in the summer. The since it a DC motor sense circuit the micro shuts down the power steering. At lease that is what I belief my car is doing.

It should be possible to use a heat gun to simulate this failure, if you know where the sensors are located.
     
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Stuck it to me
Posted by on
AUBURN, NEW YORK -- In 2006 I bought a new sierra 1/2 ton and had one of the worst buying experiences of my entire life. (I am 58) I swore I would never buy another GMC product as long as I live unless I got an apology from GM and some sort of action to make it right. I never got anything but the run around from corporate headquarters and from the dealer. I wonder if the "NEW" GM would like to make it right with me or is it the same old. If so, I figure I will be buying about10-20 more cars before I die and none of them will be GM products. here is a copy of the letter I wrote them in 2006

I purchased this truck with a fair and honest deal. I would not have bought the truck if I knew the price was going to be much higher after the deal was finalized and I had taken possession of the vehicle.

Three days after completing the deal and taking possession of the truck I was contacted by Summit GMC and told that my trade in was not worth what they gave me for it. This is 3 days after we closed the deal and I drove the truck home. I had a signed contract stating the value of my trade in and the negotiated price of the new vehicle. 3 days later I was contacted and told that I needed to bring another $1500.00 to the dealership. I said if it was going to cost me another $1500, that I did not want the vehicle. They told me I would have to pay mileage and a rental fee for the use of the new truck. I said OK, which must have shocked them because then they told me That they couldn’t take it back because it was a used vehicle now. I said I can’t pay another $1500. 3 weeks later the bank that held the lien on my trade in vehicle called and said my payment was late. I told them I had traded the vehicle in 3 weeks prior. They said the dealer (Summit GMC) had not paid it off. I HAD an 800 credit score. I contacted Summit and asked why they hadn’t paid it off. They said they were not going to pay it off till I brought them $1500 more. I said I did not want my credit ruined because they didn’t pay off the loan and they said if I didn’t want my credit ruined, I should keep making payments on the vehicle I traded in and the new vehicle. They didn’t want to hear anything except “bring us $1500” and that was it. I finally had to hire a lawyer. I ended up paying the $1500 to save my credit which took me 55years to build to an 800+ credit score and it took Summit 60 days to bring it down to under 600. I will never set foot in another Summit Dealership again and if my friends and family are smart, they won’t either. As far as the 2006 sierra goes, it’s a good truck but I don’t ever want to go through another ordeal like that so my next vehicle probably won’t be a GMC product. I believe in buying American but after this I am seriously looking at foreign cars. I am buying in the next 3 months. Do you know anybody who is looking for a nice truck, only 7200 miles on it.

Thanks for listening

Jim Bye
Po box 212
Camillus NY 13031
     
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Soaring Consumer on 2009-07-11:
From what I see, you would definitely have a good civil case against the dealership for breach of contract, extortion, and defamation of credit.
dan gordon on 2009-07-11:
and exactly how is GM responsible for the actions of an independent dealer? Would Sony get involved if you were upset with Best Buy? Cause you met a jerk salesman and a lousy dealer how is the manufacturer of that product supposed to deal with it?
P.T.Barnum's walking advertisment on 2009-07-11:
Dear Mr dan gordon,
GM franchises each and every dealer--therefor ,by law,
each dealer is a representative of GM-- that's the answer to your question ! Even the "jerk" salesman can be held responsible to GM because the dealer has authorized him as an agent of the GM "dealership",the same one that is franchised by GM. That's how it works !
P.T.Barnum's walking advertisment on 2009-07-12:
Ms. soaring consumer---I too have been "H-A-D" by the GM bullies--I take every opportunity to vent my frustrations with GM and I encourage you to help with the quest to
enlighten our neighbors as to the totally unacceptable
policies of the GM advertising machine.
Maybe GM does truly deserve "word of mouth advertising"
and maybe we can prevent our friends from suffering as we do at the hands of GM !
Anonymous on 2009-07-12:
If you are 58 now and plan on purchasing 10 - 20 vehicles before you die, you would be better off leasing. Buying and then selling or trading a vehicle within a few years is a good why to lose a lot of money on every transaction.
Anonymous on 2009-07-12:
Unless the contract you signed was conditional in some way - and clearly stated it was conditional - the dealership was legally responsible for honouring the trade-in value stated on the contract. Now that GM is bankrupt, you likely don't have a case anymore, but I wouldn't be giving them a second chance when they unveil the new GM.
madconsumer on 2009-07-12:
"I figure I will be buying about10-20 more cars before I die ...."

you purchase a new vehicle yeasrly? isn't this a waste?
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Problems Since Day 1
Posted by on
I am a single mother of a 19 month daughter who purchased a 2004 Chevy/cavalier coupe LS brand spankin new from all American Chevy in Middletown, NJ...not even a month after enjoying my over priced vehicle did I begin having electrical problems! It started off as the horn not working, I took it back to the dealership where it was serviced and I was told that the wiring was not connected... A few months later the same problem persists. I took yet another trip to the dealer in hopes of trading it in for something else well I got an 05 cobalt brand new after 1 week I get into my new beauty and it is shaking uncontrollably with the check light engine on. I drive 45 min back to the dealer to complain they tell me they were just about to call me with some bad news instead of my payments staying at $350 (same as cavalier) they will now be going up to $499 a month!!

I tell them to give me my cavalier back as I did not want any parts in an extremely high payment or a brand new shaking vehicle. a few months down. the line the speedometer, cd player, and all the lights on the radio and gear changer fade to black windows are having trouble rolling up. Took the car to yet another Chevy dealer and was told it would cost me $100 just to get a diagnostic test done! Well I relocated to Pennsylvania in 2006 and called the dealer for a copy of my contract was told they are stored in a warehouse in Delaware and would take weeks to be sent to me! Well that was 3 years ago, since then I got out of an doctors appointment In September 2008 and noticed my car would not start I needed an engine and new dash board that cost me $2400 an alternator $433 and a starter $100,in the meantime as I struggled to get all this money together to repair my only means of transportation GMAC is hounding me for my car payment being 60 days late! I try explaining to them that I am barely making it and to have to put an engine in a car that's only 5 years old is causing me to fall behind!

I also asked them to consider the fact that I have made 54 payments on the loan and barely ever ran behind, and also to acknowledge that I have paid off 17k as I stared at 21k and now owe 4k, not to mention the dealer told me I would pay 19k for the car. Any how, they took that into great consideration by sending the repossession man to my door at 1am on wed night, and back again at 10pm on Thursday night I awoke to this guy flashing his flashlight in my bedroom window to retrieve this nightmare vehicle I have invested so much. Into! I got up the next morning and was able to make one payment and not even a week later GMAC is calling for another, not even 2 months and $2400 later the car is not starting!! What's wrong with it now??? Nothing but problems since day one no one seems to care about the consumer, or the fact that the economy is in bad shape!!

GM will never ever get any of my business again there cars are trash no wonder they are going bankrupt I say they payoff any cars who have a 5k balance or lower and have had problems with newer vehicles that are not normally caused by ware and tare!!!
     
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nstigator39 on 2009-05-01:
It appears that you were not dealing with a very honest dealer here. I hope you called the customer care number in your owners manual and complained, that does help sometimes in these situations where you have a car with so many problems. Maybe this will be one of the dealers they close. They would check your service record on the vehicle too to be sure you have been servicing it at the recommended times.
Any way it is unfortunate that these things happen and nobody seems to care about the customer. That is why there are so many problems with the industry.
nanomarket on 2009-05-01:
I sympathize with your problems. I too own a GM car (2004 Buick Park Avenue) and my repair bills for the past two years total $3600. Its a shame that so much of our personal wealth and tax dollars were wasted on this company.
Anonymous on 2009-05-01:
But wait, Howie Long says they make good cars now, so you should just buy a new one.
ok4now on 2009-06-23:
The U.S. auto industry is on life support because they produce an inferior product and screw the customer offering no support. Dump the car and buy a Honda, Toyota, Nissan or a Hyundai. Did he say Hyundai? Yes I did. Check out the rating from J.D. Power. They produce a world class car with one of the best warranties in the business.(The paint technology comes from Mercedes Benz & they have purchased major stock in the company) GM is going down the toilet for good reason. Wake-Up and buy from a reputable car company. You will be happier and have much less aggravation.
julieg on 2009-07-08:
next time I will buy a Honda, toyota,or Subaru also instead of gm, litha motors, or chevy..... the only way
to deal with corrupt fools in the usa like gm, crystler, ford, chevy etc is totally boycott them and run them out and under and destroy them financially..... hit them in the pocket book....quite frankly they should be charged
with fellony criminal fraud, theft by deciet, etc etc...
ascar on 2009-07-10:
ok4now please do not believe everything you read, regardless of what J.D. Power rates Hyundai which is an initial rating at that Hyundai's have numerous issues and poor customer service it says America's best warranty but as problems occur everything seems to fall under the "oh that's not covered under your warranty" section. I have owned a Hyundai for 46 days (purchased brand new)and it has been in the dealership for 17 of those days including today and at this time I have no ETA on when I am getting the car back and to top it off a loner car is not guaranteed under the warranty unless your 150+ miles away from home. I regret purchasing this car regardless of the "great" deal I thought I was getting and would recommend to everyone to NEVER buy a Hyundai
ok4now on 2009-07-11:
ascar, sorry to hear that you had a bad experience with Hyundai. This can happen with ANY car company. I am speaking from personal experience. Purchased a new 2000 Sonato 9 years ago. For the most part the car has been reliable. Oil & filter change every 3000 miles. The brake pads & rotors seem to wear out quickly. Switched to a ceramic pad & a better quality rotor and the problem was fixed. The overall quality has vastly improved since then. Resale value is not great. Keep in mind that the Toyota, Honda & Nissan are priced $4000 more with a shorter warranty. Pay more up front and get it back when you sell or pay less on the initial purchase and save the money. Hyundai is the type of car that you buy new, drive it for 10 to 15 years then junk it. Don't worry about resale value. You bought it cheap and came out ahead.
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GM cars
Posted by on
WEST MILFORD, NEW JERSEY -- Having had many cars in 35 years of driving, I can only say that GM deserves all of the problems that are crashing down on it right now. It earned every one of them.

Whenever I had a problem with one of their cars, all I got was a run around or an attitude from their service department ("oh God, it's him again") The only decent cars GM ever made in my opinion were those with the big cast iron 350 V-8's in them. They were gas hogs, but at least they held up. In my experience, the American dealerships are liars and cheats. They only want to make a fast buck, throw the car at you then they turn their backs on you. Their salespeople are real buddy buddy to you when they are trying to sell you the car, but once they have your hard earned money, they are nowhere to be found when you have a problem. They don't think about how many people will hear about your problems with one of their cars. There is no integrity any more with these people. Well, what goes around comes around.

I went to Fords in the 1980's after dumping my 1971 Chevy Vega which blew an engine, then after it was replaced with a new one, burned oil after only 20,000 miles. I had 2 Mercury Marquis -one (1986) with a 302 engine (broken piston at 160,000 miles) 2nd one (1998)still going at 100,000 miles (by the way, you cannot grease the front end of these cars. They're supposed to be lubricated for life. What a crock!-have had 3 front end repairs on it for a total of $1600.00-my mechanic put in the grease fittings with each repair) However, they have been decent cars otherwise-quality was fair to good. Have a 2004 Ford Freestar minivan with 65,000 miles-quality fair to good except the brakes are poor and barely stop the van.

I also have (2) 2005 Honda Civic sedans-Mine has 65,000 miles-never had any mechanical problem whatsoever. Only had one problem-Went to the car wash one day and the clearcoat started peeling off the rear bumper. Honda fixed it under warranty. My daughter's Honda has 25,000 on it-Same thing-Absolutely no problems. People tell you to buy American-My attitude is: I will buy the best product for the money, no matter who makes it. Fool me once, shame on you. Fool me twice, shame on me! GM and the UAW brought these problems on themselves with their arrogant and ignorant attitudes. I don't feel sorry for them. I'm only sorry that they didn't have the foresight to listen to Deming about quality, or their customers about service. I'm sorry for all of their suppliers who will lose business, and maybe their jobs. I'm sorry we are bailing out a company with our tax dollars that will be back again in a couple of years with their hands out for more. GM, Ford and Chrysler have made their beds-Now they have to sleep in them.
     
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ringostar on 2008-12-12:
You may think that this only affects the big three auto companies, but there are hundreds of thousands of jobs that go along with there lively hood. You may not like them and prefer to buy foreign, but so many things are connected to this. If they go under there will be a depression, you wait. You don't have to like them but you have to see the affect that this will have on everyone!
old fart on 2008-12-12:
Ringo... maybe what this country needs is a good ole' fashioned depression to clear out the crud and deadwood that that grown up as a result of our profligate spending and waste... It's called "survival of the fittest"...
cherpep on 2008-12-12:
Very tough times ahead. No one is immune.
Aerocave on 2008-12-12:
Slasks: I waited to respond to your degrading and unfair post because quite honestly, I was ready to "stoop to your level" and bash you--because basically that's what you just did to me and all the other hard working "American Dealership Liars" as you called us. That is absolutely false. I'm certainly aware of the bad reputation that car dealers have unfortunately brought upon themselves over the years but the "bad eggs" continue to fall. And some of the current "bad eggs" work at import stores. Don't believe me? Read some of the other posts on this site! I work hard day in and out to satisfy customers who come in and:

1) Lie right to our face about "a better price" that they didn't get somewhere else (I've personally caught customers doing this)
2) Want everything for free, no matter if they are entitled to it or not
3) Think we are just "living in the lap of luxury" (despite working more hours this year, my income will be off 31% this year)
4) Are rude, condescending, and lack respect for my employees and salespeople.
5) Basically, they want us to operate as a non-profit orgainization...and of course "know" our business and costs better than we do. (If you only knew the overhead that a car dealership has each month, you would be shocked!--and how would you like someone to come in to where you work every day and tell you how to run your business? It happens almost every day!

Now, this certainly isn't every customer--But, as I tell my salespeople "Jerks buy cars too"...so you just have to grin and bear it. And we do. With a smile on our face in most cases.

As far as the quality, you don't even make sense...first you say "quality fair to good" regarding several of your "Big Three Autos"...then you say "the brakes are poor", And then you complain about grease fittings?...I'm sorry, but no manufacturer is going to design a vehicle with brakes that "barely stop the van." Maybe they just needed to be replaced? Many of these items are wear and tear items! And give me a break, a 1971 Vega? You need to return to the present.

GM, Ford and Chrysler are building quality automobiles. The facts support this. The problem is people like yourself cannot overcome your prejudices and give them a chance. At our store, we have just as many Honda's in the shop with transmission issues, problems related to fit and finish, and electrical issues--as the GM's...and in true warranty dollars, the Honda's have overtaken our GM products! Yet people like you will bring up a car you owned 20+ years ago and say "Yes...but when I owned my vintage 1980's Ford..." You won't get an argument from me on Domestic vehicles produced 20 years ago--the quality was subpar--Heck, The Big Three have even admitted that! But it's 2008, my friend!

My advice is stop living in the past. Stop being a "Car Dealership Basher"...Maybe you set yourself up for these bad experiences because of the way YOU act when you buy a car! I don't know you personally, but if your posting sheds any light on your personality when you are buying or servicing a car, you may actually be right...they may indeed be saying, "Oh God, its him again!"
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Keeping your word (or warranty)
Posted by on
WEST MILFORD, NEW JERSEY -- Saturn, you’ve lost at least one customer and probably many more who hear how you treat loyal customers (at least from me). How unfortunate, when you think you’ve found a decent and honest car company, you’re brought back to the reality of another company that practices deceit in order to make their company stay in business for the short term while not concerning themselves with improper treatment of their current customers or the long term.

My problem started when the car (2004 Ion) was under the manufacturer warranty. The air conditioner stopped blowing cold air. The car was brought to the dealer. It was discovered the Freon was discharged, no leak was found. Saturn recharged the system. I wasn’t too concerned because the problem was brought to their attention while the car was under warranty, even though they did not fix it. One year later, when I went to use the A/C for the first time that season, the same problem occurred. I brought it back to the dealer, they recharged the system under warranty and no leak was found. This was becoming an inconvenience including the times there was a power outage at the dealership and the time they stranded my wife at work when they said they would pick her up and bring her back to the dealer to get the car.

I guess that kind of stuff happens. Another year passes and the same problem occurs at the beginning of summer. Now the car is out of warranty. They discover the Freon has leaked out again but this time they find the leak. It would cost $1000 to fix it! I’m still not that concerned because I have all the receipts from the past that clearly show it was a manufacturers defect while under warranty. I contacted the manufacturer in the past while the car was under warranty to make sure this was documented and I called them again this time to protest this charge. They checked into my claim, again, and offered to absorb all but a deductible of $200. Their deceit began to sink in. I argued the fact that their warranty states “The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period.” It was obvious the defect occurred during the warranty period but they would not stand behind their own warranty. I tried to explain the problem by simplifying it, comparing it to a flat tire. If you bring your flat tire into a service center and they simply refill it, but not find (or look) for the leak, no one can honestly consider the tire repaired. After three times they finally find the source of the leak. Either the repairman doesn’t know what he’s doing or their obviously dishonest.

At this point I’m still thinking someone with authority will become involved and rectify this situation as a reputable company should and treat the customer properly. I noticed in the warranty booklet that you can file a complaint with the Better Business Bureau, which I did. It seemed like the solution. I was sent a response after the filing process which stated “I regret we will not be able to help you”. I guess I shouldn’t be surprised. It’s consistent.
The end result is I had to swallow my pride, disregard all the service invoices I have and pay the $200 Saturn demanded. Although Saturn recouped their $200 with dishonesty and deception, they lost a good customer who talks to a lot of people. The first chance I get, I’ll sell the car and have nothing to do with Saturn, or GM for that fact, again.
Anyone want to but a used Saturn?
     
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TGT101 on 2008-12-04:
Perhaps the leak was very small to begin with and then got bigger over time. As you said there were 3 years between.
Aerocave on 2008-12-05:
I am honestly trying to find it within myself to agree with you, but considering you have no actual proof of this leak while the vehicle was under warranty, the fact that it was only charged at that time may actually have been the correct repair. I guarantee you that, in terms of profitable repairs, a Saturn Dealership's service department would much rather perform a warranty repair/replacement of the A/C system or components of, given the labor and parts sales that come with it, than a measly A/C recharge. In other words, your "flat tire comparison" is simply irrelevant.

You make this situation sound as though this was some pre-conceived "master plan" to avoid having to repair the A/C while the vehicle was under warranty--or in the least, "wait it out" so that they (Saturn) could "recoup" $200 of the repair cost. Let me remind you that the vehicle was out of warranty. They are under no obligation to you to do ANYTHING--yet you are getting a repair that would normally cost you $1000--for $200. I appreciate and applaud you for keeping all prior records of the repairs--that is probably why you are only paying $200.
Slasks on 2008-12-11:
They obviously knew there had to have been a leak, but were waiting for the car to go out of warranty before they miraculously "found" the leak. The dealership and GM are in cahouts with one another and they have agreements about stuff like this that only they and God know about.
Aerocave on 2008-12-13:
Slasks--you have no clue how it works in a dealership. There are no "secret agreements." Please respond only if you know what you are talking about...not with your paranoid "the world is out to get me" trash.
Aerocave on 2008-12-14:
AlleyS: A former handle name? No, I don't play those games. Not trying to insult anyone...but my life has been the auto dealership and when people respond with absolute garbage, you better believe I'm going to respond. That's what I do on this site. I won't comment on subjects I know nothing about with my "opinions" and inaccurate statements. I don't know what any of that has to do with "growing up."
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